IBM Robotic Process Automation (RPA) Reviews

Vendor: IBM

4.1 out of 5

23 reviews
87% willing to recommend

149 followers

What is IBM Robotic Process Automation (RPA)?

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

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IBM Robotic Process Automation (RPA) is the #8 ranked solution in best RPA tools. PeerSpot users give IBM Robotic Process Automation (RPA) an average rating of 8.2 out of 10. Based on the analysis of the 23 most recent IBM Robotic Process Automation (RPA) reviews, the overall sentiment is positive, with a sentiment score of 7.2. IBM Robotic Process Automation (RPA) is most commonly compared to UiPath: IBM Robotic Process Automation (RPA) vs UiPath. IBM Robotic Process Automation (RPA) is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Buyer's Guide

IBM Robotic Process Automation (RPA)

December 2024

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Featured reviews

Karinne Carnevalli De Almeida

Consultant at Universidade Federal Fluminense

I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.

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Saman Guruge

Senior Engineer at MIT ESP

We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities. When it comes to deployment and scheduling bots, there are some conflicts. They are using Microsoft MQ to communicate with their bots, but it's not reliable. When we are scheduling time, if I need to schedule an interval of one minute, sometimes, the queue gets loaded with a lot of processes or bots, and they don't wait until the first one gets complete. So, that sort of disadvantage is there. I have found one bug in version 22 when sending or configuring mail. While using their orchestration environment, on IBM Server, you can configure an SMTP connection to send out the details you want. For example, when you create a user, they send out an email. That part didn't work, and I created a few tickets. The issue is that there's a typo in the endpoint API. They have probably corrected it in version 23.

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GeorgeTzifas

Chief Operating Officer at Anyrobotics RPA Experts

I would like to have more flexibility in connecting the platform with third-party systems. It is easy to connect IBM RPA with other IBM products, but it is complicated when connecting to non-IBM systems. So, I would like IBM RPA to be even more flexible in connecting to third-party systems.

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IBM Robotic Process Automation (RPA) mindshare

As of December 2024, the mindshare of IBM Robotic Process Automation (RPA) in the Robotic Process Automation (RPA) category stands at 2.0%, down from 2.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerAnalyst reports

Type	Title	Date
Category	Robotic Process Automation (RPA)	Dec 21, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 21, 2024	Download
Comparison	IBM Robotic Process Automation (RPA) vs UiPath	Dec 21, 2024	Download
Comparison	IBM Robotic Process Automation (RPA) vs Microsoft Power Automate	Dec 21, 2024	Download
Comparison	IBM Robotic Process Automation (RPA) vs Automation Anywhere	Dec 21, 2024	Download

Title	Rating	Mindshare	Recommending
UiPath	4.4	26.4%	97%	815 interviews Add to research
Microsoft Power Automate	3.9	21.2%	87%	125 interviews Add to research

Valuable Features

IBM Robotic Process Automation's simplicity allows rapid adoption by developers and business teams through user-friendly, drag-and-drop interfaces enabling automations without coding. It excels in screen-level automations, integrating with Salesforce, Watson, hybrid clouds, leading to enhanced efficiency, customer satisfaction, and employee morale. It supports rapid deployment, cost savings, and flexible orchestration between human and bot tasks, offering real-time analytics alongside robust integration, documentation, and training resources. Its performance, TCO, and user community are notable benefits.

"Integrating the tool with SAP, EBS, or other ERPs is easy."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."
"The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure."

Room for Improvement

IBM Robotic Process Automation requires enhancements in machine learning integration and artificial intelligence capabilities for better exception handling. Users seek improved browser independence, PDF integration, and interaction with Microsoft Exchange. There is a demand for simplified drag-and-drop features, business process management integration, and third-party system flexibility. Cost is a concern in some regions and there's a need for localized documentation. Reliability issues persist with scheduling and document processing, and the support response time is noted as needing improvement.

"The product must be promoted more."
"IBM’s support should improve response time."
"I would like to have more flexibility in connecting the platform with third-party systems."

ROI

IBM Robotic Process Automation (RPA) brings a significant return on investment. Users report a 20 to 30 percent ROI due to automation. Medium-sized projects see benefits in six to eight months while others achieve a return within six months to one year.

Pricing

IBM Robotic Process Automation (RPA) offers a flexible licensing model based on Virtual Processor Cores (VPC) allowing allocation across multiple IBM products. While some users find it expensive, others consider the pricing reasonable or low, rating it between six and ten out of ten. An annual licensing fee is typical, with options for monthly payments after a free one-month trial. No extra costs occur unless additional IBM products are included.

"The pricing is reasonable."
"IBM RPA is cheaper than other tools."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

Popular Use Cases

Organizations primarily use IBM Robotic Process Automation (RPA) for automating manual, repetitive tasks to enhance efficiency and save costs. Common applications include automation of financial processes, call centers, booking systems, and data extraction. RPA is also utilized for back-office operations, customer service, payment processing, and document handling across various industries such as finance, hospitality, and manufacturing, enabling human resources to focus on more value-added activities.

Service and Support

IBM Robotic Process Automation's customer service and support are generally well-regarded, with users noting helpful, knowledgeable assistance. While some report challenges with technical issues and disconnections, others praise smooth ticketing and fast response times. The IBM Greece support team is highlighted for its responsiveness and training resources. However, some find room for improvement in educational materials. Overall, experiences vary, but support is often described as professional and satisfactory.

Deployment

IBM Robotic Process Automation's initial setup is often straightforward, with many users highlighting its simplicity and rapid deployment, especially in cloud environments like Azure. Some users note the complexity compared to other IBM products, and challenges in on-premises setups due to infrastructure requirements. Frequent mentions emphasize the importance of understanding objectives for smoother implementation. Although some installations are complex and lengthier, many users find setup efficient, with clear documentation aiding quick deployment.

Scalability

IBM Robotic Process Automation offers impressive scalability. Users find it easy to increase or decrease bots on demand, facilitated by cloud solutions and Kubernetes. It's adaptable to various use cases, with businesses adopting microservices for enhanced fluidity. Despite challenges in on-premises environments, entities leverage cloud benefits for effortless expansion. Implementations across different sectors, such as banking and telecommunications, show reliable performance and seamless scaling, supporting numerous users and departments efficiently.

Stability

IBM Robotic Process Automation (RPA) is generally stable, with some users finding it dependable, particularly in version 11. Others mention dependencies on browsers and operating systems, affecting stability. Users rate stability between five and nine out of ten. Some consider it unstable, highlighting issues like memory overload and credential dependencies. It works well with proper use-case selection and cloud-native applications. Certain components are aligning with Kubernetes and Docker, aiming to enhance stability further.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IBM Robotic Process Automation (RPA) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

15%

Educational Organization

10%

Government

Manufacturing Company

Insurance Company

Healthcare Company

Retailer

University

Comms Service Provider

Energy/Utilities Company

Wholesaler/Distributor

Construction Company

Real Estate/Law Firm

Media Company

Hospitality Company

Transportation Company

Aerospace/Defense Firm

Non Profit

Venture Capital & Private Equity Firm

Outsourcing Company

Pharma/Biotech Company

Logistics Company

Wellness & Fitness Company

Compare IBM Robotic Process Automation (RPA) with alternative products

Learn more about IBM Robotic Process Automation (RPA)

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

IBM Robotic Process Automation (RPA) was previously known as IBM RPA.