IBM Sterling B2B Integration Services Reviews

We use the product in an integrated environment where the client needs a variety of different file transfer protocols as well as an integrated file translation service.

IBM Sterling B2B Integration Services offers the best security. 

They have best-in-class, quality support.

They can improve APIs because they are still lagging behind in API connectivity. With non-API connectivity, they're market leaders, but API connectivity, they're still in the immature space.

I sell these technologies to other companies and primarily, banks use these kinds of technologies. They further use it for expanding B2B and B2C processes, resolving internal interchange processes, including transferring larger data files between them. This product also helps to solve security issues and move information across offices digitally, when they are physically not accessible. 

They have multiple features for each kind of task and issue. The company has different channels to give information to the administration. Security and integration capabilities are also important. This product has helped to replace a lot of other solutions, saving time and cost.    

We use it for B2B transactions with different partners that are going into our backend system.

Being a manufacturing company, we are dealing with different customers and catering to different orders. EDI is very helpful for us because the ordering can be done via EDI, and the orders can be processed outright, which is a big advantage.

It is essentially a service bus that exposes a whole bunch of services. You can call them microservices that are orchestrated by business processes; that is the essence of the product.

It addresses two things, i.e., it basically gives the organizations the ability to manage their communities/their partner communities, by receiving information or files from multiple organizations or multiple partners, in multiple protocols like FTPS, FTP, FPS AS2 and so on. It also allows them to do transformation and intelligent routing, inside the organization at a very high level. That's what it does.

We primarily use the solution to provide shared infrastructure and shared service to large corporates in South Africa (large retailers). We also use it in other industries and verticals, for them to connect to all of the local banks.

It's strong on security features, which is really a must-have nowadays.

The solution is extremely scalable.

The stability is good.

Overall, the solution offers great features.

The product is flexible.

It's really nice that they have so many pricing options for companies to choose from.

Technical support has always been very knowledgable.

For us, we've basically outsourced the onboarding and translation of all of our electronic data interchange (EDI) with our customers. We've got a lot of trading partners. The value that they talked about bringing forth is that IBM has a lot of connections with trading partners, so we shouldn't have to start from ground zero on each one.

So far, it's probably been pretty neutral.

The B2B Sterling platform is basically managed services, so we outsource our services to IBM and it relieves us of having resources in-house and 24/7 support. It provides availability and reliability.

It's just four months down the line, so I’m not sure about areas with room for improvement.