Microsoft Dynamics 365 Customer Service Reviews

We use Microsoft Dynamics 365 Customer Service for regular office communication, collaboration, and office documentation.

Collaboration, pace of change, new features being rolled out, and support service are the valuable features of Microsoft Dynamics 365 Customer Service.

We handle after-sales service for the call center, technicians, mobile service center, and authorized service centers.

Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems.

My clients, spanning industries like manufacturing, construction, retail, healthcare, and government sectors, primarily utilize Dynamics 365 Customer Service for managing complaints, handling inquiries, and supporting operations across departments such as sales, finance, and HR.

Platform tools like Power Automate have been instrumental in automating processes and significantly reducing response times.

We use the tool for accounting purposes. 

The tool's most valuable feature is its user-friendliness. Being part of the Microsoft 365 suite, it is easy to use and understand, much like Excel.

The Microsoft Dynamics 365 Customer Service's main benefit is the ease of access to all reports and information. Everything is at your fingertips, making it user-friendly to access information.

Our client in the energy retail sector uses Dynamics 365 extensively, particularly Dynamics CRM, for managing customer relationships. This includes lead management, opportunity tracking, and integration with other internal systems like our proprietary software.

The platform's customizable workflows are particularly valuable. They allow our sales teams to manage leads throughout the sales cycle and integrate smoothly with other tools like Power Automate, Power BI, and Teams.

In our IT system, we have several modules. It depends on the specific needs, but typically, we have modules for financial modeling, financial accounting, project management, warehouse management, and customer service. I've noticed that many companies are leaning towards the product, especially due to the potential cost savings during implementation. However, once you're actually using it, the licensing costs can be quite expensive.

There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier. 

The tool's customer process management feature is simple. I have integrated it with other Microsoft products. For example, we have integrated Power BI, Power Apps, Power Automate, and SharePoint with the tool. With Power BI, we create reports. SharePoint is used to store files, and we save them. 

I've managed and helped migrate 11 businesses from on-premise deployments to the cloud-based solution. To achieve this, I partnered with a third-party vendor, acquired Microsoft licenses, implemented Logic 365 in each company, and then migrated data and processes to the Dynamics 365 environment. Additionally, I established a strategic partnership with Microsoft to leverage their expertise and ensure seamless implementation across all eleven companies. This entire process was completed within the past four years.

The solution offers a sales platform and project management. The new project modules are a little bit more advanced. It allowed me to take development apps and customize them. We use the sales to manage inside the ERP platform rather than in the CRM.