Nexthink Reviews

Name: Nexthink
Brand: Nexthink
Rating: 4.3 (23 reviews)

Vendor: Nexthink

4.3 out of 5

23 reviews
100% willing to recommend

257 followers

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What is Nexthink?

Nexthink is a software solution company that focuses on helping IT workplaces by providing revolutionary insights into employees’ daily technology experiences. Nexthink offers IT departments a unique combination of automation, real-time analytics, and employee feedback. In order for IT departments to tell how employees use their services and how those services influence their productivity, Nexthink delivers a Digital Employee Experience Management platform. IT teams can now proactively measure and manage the digital employee experience.

Get the Nexthink Buyer's Guide and find out what your peers are saying about Nexthink, ControlUp, Alluvio Aternity and more!

Nexthink is the #1 ranked solution in top Digital Experience Monitoring (DEM) solutions. PeerSpot users give Nexthink an average rating of 8.6 out of 10. Based on the analysis of the 23 most recent Nexthink reviews, the overall sentiment is positive, with a sentiment score of 8.1. (The highest in the category). Nexthink is most commonly compared to ControlUp: Nexthink vs ControlUp. Nexthink is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Helped 830,726 peers since 2012

Featured reviews

SumitKumar18

Senior SME at Microland Limited

The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard.…

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Ronny Sonck

Pre-Sales specialist Workplace | Digit'all User at Econocom

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments. Nexthink is actively developing artificial intelligence capabilities.

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Nikolay Shved

Head of Global IT Delivery at a transportation company with 1,001-5,000 employees

The initial setup was a bit complex regarding a complete understanding of the product. So we deployed it using our partner who supported us. A consultant supported us during the project initiation and initial assessment. Choosing, adding and removing features made the setup more complex because when you get more details about the solution, you analyze all functionality features.

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Nexthink mindshare

As of January 2025, the mindshare of Nexthink in the Digital Experience Monitoring (DEM) category stands at 36.5%, down from 37.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

PeerAnalyst reports

Type	Title	Date
Category	Digital Experience Monitoring (DEM)	Jan 14, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 14, 2025	Download
Comparison	Nexthink vs SysTrack	Jan 14, 2025	Download
Comparison	Nexthink vs ThousandEyes	Jan 14, 2025	Download
Comparison	Nexthink vs AppNeta by Broadcom	Jan 14, 2025	Download

Title	Rating	Mindshare	Recommending
ControlUp	4.3	13.7%	100%	11 interviews Add to research
Alluvio Aternity	4.2	9.9%	94%	37 interviews Add to research

Valuable Features

Nexthink's most valuable features include detailed analytics with experience scoring, automation, and integration capabilities. It enhances endpoint visibility, identifies issues proactively, and reduces MTTR. Users value its dashboards, digital experience scores, and application performance monitoring. The campaign and remote actions, self-healing capabilities, and real-time data analytics are highly appreciated. Cloud capabilities and user-centric metrics help improve decision-making. Engage and Act functionalities contribute significantly to user satisfaction and operational efficiency.

"Overall, I would recommend Nexthink as a first priority and rate it ten out of ten."
"Nexthink is valuable for showing real-time data."
"The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics."

Room for Improvement

Nexthink needs to expand its support to IoT and network equipment. Users express concerns about the lack of sufficient documentation and training. More automation with reduced coding is desired. Better cloud integration and ITSM tool compatibility are crucial. Patch management, alert capabilities, and security features need enhancement. Improvements in reporting, user interface, and query functionality are necessary. Users also request better analytics, application monitoring, and dashboard customization. Overall stability and performance require significant attention.

"The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it."
"Deployment and user interface need improvement."
"There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product."

ROI

Nexthink helps organizations save significant costs by avoiding unnecessary expenses and automating processes. It improves user experience scores and efficiency in issue resolution through proactive monitoring and automation. Clients benefit from reduced maintenance costs, extended device longevity, and decreased infrastructure spending. Significant savings include approximately $100,000 annually for endpoints. Customers experience a reduction in support incidents. Nexthink offers faster response times compared to other tools and supports handling extensive infrastructures effectively.

Pricing

Enterprise buyers evaluating Nexthink find its pricing dynamic, with costs varying by organization size, use cases, and chosen modules. Pricing may initially appear high but can be justified by its functionality and effectiveness, often described as competitive within the industry. A typical cost is approximately 1.50 euros per user monthly, though rates differ based on features and license volume. Cloud-based deployment is recommended due to complex on-premises setup. Many rate the pricing as competitive, albeit more expensive than some alternatives.

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

Popular Use Cases

Organizations primarily use Nexthink for security and compliance management, proactive monitoring, digital experience analytics, and endpoint performance improvement. It aids in identifying and resolving issues across workstations, facilitates hardware refresh decisions, supports compliance and migration projects, assists help desks, and reduces service ticket volumes. Nexthink is also leveraged for remote action, real-time data analysis, and application performance monitoring, making it suitable for managing complex IT infrastructures across various industries and sizes.

Service and Support

Nexthink customer support is often praised for being highly responsive and knowledgeable, with many users rating it exceptional. They appreciate the quick follow-up and effective assistance. However, some find the first-level support lacking, requiring escalation for resolution. There are reports of delayed responses and long resolution times. Users note friendliness and politeness from the staff, though some experience slow initial responses and poor notifications regarding upgrades. Overall, Nexthink support varies in quality and speed among users.

Deployment

The initial setup of Nexthink varies in complexity. Many find it straightforward, deploying in two to three days or up to two weeks, especially in cloud environments. Users with larger infrastructures experience more complexity and may take longer, requiring technical skill and external assistance. Maintenance often involves minimal effort. The setup process can be eased by cloud deployment, enabling quick action. Different teams or a single person can handle deployment and ongoing management efficiently.

Scalability

Nexthink is highly scalable with users praising its cloud-based flexibility and large-scale deployment capabilities. Organizations have successfully implemented it in diverse environments, handling thousands of endpoints. While the cloud version is noted for easier scalability, the on-premises setup requires more planning. Despite some challenges in accessing scalability information independently, companies report effectively scaling Nexthink for extensive use cases globally. Users rate scalability from eight to ten, demonstrating satisfaction with its capacity for growth.

Stability

Nexthink is highly stable with rare major issues. Users appreciate its continuous data collection, ensuring no data loss even during server downtime. Frustrations arise from frequent updates, suggesting fewer, more comprehensive releases. Performance varies depending on network conditions but is generally viewed positively. Bugs are occasionally reported but quickly fixed in updates. Users highlight reliability in Windows environments. Frequently rated nine or ten out of ten for stability, Nexthink is seen as best-in-class with regular enhancements.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Nexthink Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

12%

Computer Software Company

11%

Healthcare Company

Insurance Company

Energy/Utilities Company

Government

Educational Organization

Retailer

Consumer Goods Company

University

Legal Firm

Real Estate/Law Firm

Media Company

Comms Service Provider

Pharma/Biotech Company

Construction Company

Transportation Company

Logistics Company

Performing Arts

Wholesaler/Distributor

Recreational Facilities/Services Company

Outsourcing Company

Non Profit

Hospitality Company

Marketing Services Firm

Recruiting/Hr Firm

Compare Nexthink with alternative products

Learn more about Nexthink

Nexthink is closing the widening and costly visibility gap by freeing up IT teams to advance from reactive problem-solving to proactive optimization. By providing real-time visibility into the technology that employees use, the support process is streamlined through powerful automation capabilities, which will lead to improved employee engagement, no matter where they work.

About the Nexthink Experience

Nexthink aims to eliminate the barriers to a better digital experience by accelerating innovation across all endpoints. How does Nexthink work?\

Analyze: Nexthink captures and visualizes event-level data so the user can be on top of connection failures, application crashes, and software installs. Nexthink Analyze also gives the user the ability to correlate employee sentiment with technical metrics. Those metrics can be quantified, and the user can improve employee sentiment through the given score.

Act: Using an extensive catalog of one-click, automated actions, users can fix common IT issues and give their support desk the ability to resolve incidents remotely. In addition to automated fixes, users can install software and update critical services quickly through customized remediation scripts.

Engage: IT teams engage in a two-way communication tool to help with submitted tickets. With an attention-grabbing notification, employees will become aware of critical information and can then fix problems more quickly.

Integrate: Personalize and enhance your business and IT processes with a large range of integrations and connectors. Users can import and export data, optimize ITSM solutions, authorize employee chatbot self-healing, and enhance Service Desk efficiency.

Application Experience: Users can combine Real User Monitoring and Digital Employee Experience to gain the visibility and actionability needed to manage these applications properly.

Reviews from Real Users

Nexthink is a leading solution in digital employee experience management software because it gives valuable advice and actionable steps into employees’ daily experiences.

A tech specialist at a tech services company writes, "The initial setup is very simple."

A second-level support team leader at a consultancy agency notes, "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."