NinjaOne Reviews

Name: NinjaOne
Brand: NinjaOne
Rating: 4.0 (16 reviews)

Vendor: NinjaOne

4.0 out of 5

16 reviews
93% willing to recommend

121 followers

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What is NinjaOne?

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

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NinjaOne is the #1 ranked solution in top Remote Monitoring and Management Software, #4 ranked solution in top Patch Management solutions, #4 ranked solution in top MSP Backup solutions, #5 ranked solution in top Mobile Device Management (MDM) solutions, #6 ranked solution in top Unified Endpoint Management (UEM) solutions, #7 ranked solution in top IT Service Management (ITSM) solutions, #9 ranked solution in top Server Monitoring solutions, #9 ranked solution in top IT Alerting and Incident Management solutions, #11 ranked solution in top Remote Access solutions, and #23 ranked solution in best Network Monitoring Tools. PeerSpot users give NinjaOne an average rating of 8.0 out of 10. Based on the analysis of the 16 most recent NinjaOne reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). NinjaOne is most commonly compared to Kaseya VSA: NinjaOne vs Kaseya VSA. NinjaOne is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 824,067 peers since 2012

Featured reviews

Aziz Lyazami

Manager, Information Technology at NYOS CHARTER SCHOOL

I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.

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Javier_Rodriguez

Cloud Consultant at i-Community AG

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.

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Mir Baidar Ali

Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point. The first one is the delay issue. The second thing is that there is no reporting system. As an IT person, there is no exact reporting system that we can generate ourselves. This feature should be free because now I use Sensu and I can generate all my reports: what I am doing, what I understand, how many things I resolved, and how many tickets I resolved. Multiple times I contacted Ninja support, and I discussed multiple things, like the delay.

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NinjaOne mindshare

Product category:

As of December 2024, the mindshare of NinjaOne in the Remote Monitoring and Management (RMM) category stands at 20.5%, up from 17.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	NinjaOne vs Kaseya VSA	Dec 22, 2024	Download
Comparison	NinjaOne vs Atera	Dec 22, 2024	Download
Comparison	NinjaOne vs TeamViewer Remote Management	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Kaseya VSA	3.9	7.8%	84%	31 interviews Add to research
Atera	4.6	12.4%	93%	15 interviews Add to research

Valuable Features

NinjaOne offers features such as remote monitoring, command line access, and script scheduling. It excels in device management, patch management, and performance monitoring. Users appreciate the simple web interface, security, and mobile app alerts. Its robust policies resemble Microsoft group policies. The user-friendly design allows easy task scheduling and automation, beneficial for software deployment, antivirus management, and remote support. SLA management and competitive pricing further enhance its appeal for small businesses.

"The software's automation tools have solved critical deployment problems for small businesses."
"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

Room for Improvement

NinjaOne needs more integrations with third-party tools, a user-friendly interface, and better reporting features. Enhancements are required in mobile app control, software patching, security tools, and remote connectivity. The ticketing system and graphical interface could be improved for better user experience. The platform should allow automation deployment across locations more efficiently. Users also experience delays with ticket creation, indicating the need for faster processes. Pricing and improved customization options are also requested by users.

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

ROI

Implementing NinjaOne enhances user productivity by enabling uninterrupted device access during remote support, leading to organizational savings. Users can efficiently manage tickets and resolve issues remotely without physical intervention. Before NinjaOne, remote connections required third-party tools, hindering device usability and causing efficiency problems. With NinjaOne, businesses no longer experience delays due to system updates or manual interventions, achieving significant time and cost savings. Customers typically see financial returns within six months.

Pricing

NinjaOne's pricing employs a monthly subscription model, generally costing between $360 and $400. Organizations appreciate negotiable pricing, with discounts available as scale increases. Although some perceive it as expensive, it remains cheaper than competitors like Acronis or Veeam. Users find it affordable and providing good value, particularly for educational institutions benefiting from tax exemptions. Pricing is device-specific and deemed suitable for small companies, covering necessary features without additional costs beyond licensing.

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"The product's pricing depends on the number of PCs or devices."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

Popular Use Cases

NinjaOne is primarily used for managing servers and workstations across different locations, monitoring network infrastructure, and remote management. Users employ it for patch management, software deployment, scripting, and asset administration. It supports system updates, troubleshooting, and backup monitoring. Employed by managed service providers, NinjaOne offers a hybrid cloud interface, facilitating ticketing systems and client support. It's favored for flexibility in automation and customization, assisting organizations transitioning to cloud services.

Service and Support

NinjaOne's customer service is generally praised for its effectiveness and knowledgeable staff. Some express satisfaction, noting smart and satisfactory issue resolution. However, responsiveness issues are mentioned by some users, though others appreciate tools like Ninja Dojo for community support. Technical support is rated highly in cases, yet some find certain features unavailable and awaiting future updates. Documentation is commended, and the escalation process to higher levels of support receives positive feedback.

Deployment

NinjaOne's initial setup was simple, with deployment times varying based on user expertise and environment. Most users found the cloud-based installation straightforward, taking between two minutes to a few hours. Deployments utilized tools like group policy or Intune. Some encountered minor challenges, particularly with client installations, but these were manageable. Maintenance primarily involved routine tasks. Despite varying environments, users appreciated NinjaOne's ease of use and efficient setup process.

Scalability

NinjaOne scales efficiently with cloud-based architecture, allowing unlimited nodes and devices. Organizations experience seamless expansion, handling thousands of users across regions. Subscriptions adjust with device count, but initial commitments may be costly for small-scale use. Monitoring and some features are robust, though backup scalability is limited. Companies report extensive device management, benefiting support and technical teams. Ratings consistently highlight high scalability, showcasing significant deployments by numerous large clients.

Stability

NinjaOne is praised for its stability, with most users finding it reliable. Regular updates keep it robust, though some experience minor issues like delays or server restarts. Stability ratings mostly range from eight to nine out of ten. Compared to past RMM tools, users report fewer problems. Despite some hiccups during updates and rare access issues similar to those with TeamViewer, NinjaOne remains a trusted tool for many organizations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our NinjaOne Buyer's Guide for additional reliable information.