OpenText AppWorks Reviews

OpenText AppWorks offers a mid-tier pricing model, with costs influenced by user license counts, customer size, and domain factors. Pricing perceptions differ, with some users considering it reasonable, particularly in India, while others find it expensive compared to competitors in Poland. The lack of a SaaS model and reliance on a perpetual license can initially appear costly, but it's comparable over time. AMC fees start at 20-22% of the license cost, increasing annually by about 0.5%.

• "The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
• "The price is on the higher side."
• "Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

Organizations primarily utilize OpenText AppWorks for automating business processes across various industries, including insurance, banking, and manufacturing. It supports integration-specific solutions, workflow management, invoice processing, document management, and vendor collaborations. Companies leverage it for supply chain issues, financial workflows, and custom solutions tailored for specific requirements, utilizing its capabilities for deployment on-premises or cloud. OpenText AppWorks is employed in managing social grants and enhances ERP integration with a user-friendly interface for diverse applications.

Customer service and support for OpenText AppWorks are generally positive. Users find the technical team responsive and appreciate the regular updates and logging portal. However, expertise levels could improve. Some instances required workarounds, but prompt solutions were often delivered. Satisfaction ratings range from seven to nine out of ten, with users describing support as satisfactory, pretty good, and very good.

Initial setup experiences with OpenText AppWorks vary. Some find it straightforward, requiring minimal programming skills, while others describe it as medium complexity needing skilled individuals. Installation might take a few hours to a month and a half, depending on application complexity. Recent additions of CI/CD capabilities simplify deployment. The cloud edition has improved simplicity. Overall, it requires careful attention, with maintenance usually manageable by one to three personnel, depending on the landscape.

OpenText AppWorks efficiently supports scalability with seamless integration, high availability, and effective load balancing. Users experience smooth scalability, suitable for large organizations handling significant data volumes. It meets diverse needs for enterprise businesses, though database growth may impact performance in financial systems. While some find horizontal scaling complex, others rate it highly, indicating strong confidence in its capabilities.

OpenText AppWorks consistently impresses with exceptional stability, praised for not experiencing crashes or freezes and boasting a reliable performance. Many users rate its stability highly, yet some encounter occasional errors or require frequent restarts. Challenges arise from managing a growing metadata database affecting performance, necessitating periodic clean-ups. Despite these issues, longtime usage by banks and customers underscores a generally reliable and highly rated stability experience.