OpenText Data Protector Reviews

Users indicated that OpenText Data Protector provided a positive return on investment with efficient data backup and recovery capabilities, reduced data loss risks, and improved system reliability. They reported cost-effective operations due to automation features and minimized downtime. Enhanced data protection and simplified management were also highlighted, contributing to better resource allocation and time savings. This tool's performance led to a higher level of user satisfaction and reduced overall operational costs.

The pricing for OpenText Data Protector is generally reasonable and competitive compared to other vendors. However, some reviewers mentioned that the licensing can be expensive, especially for the capacity license. 

There are two main types of licenses available - a perpetual license with a one-time charge and a subscription license that requires annual payments. Some reviewers also mentioned that the licensing structure can be confusing and there is a need for improvement in pricing. 

• "The product is cheaper than Commvault."
• "The licensing cost is too high."
• "The pricing is neither too expensive nor very cheap."

OpenText Data Protector is primarily used for data backups, including servers, databases, VMs, file systems, and specific applications like SAP HANA, Oracle, and Microsoft applications. It supports various environments such as Windows, Linux, and cloud setups, providing integration with HP storage, centralized management, long-term retention, and compatibility with multi-vendor storage boxes. Used for backup and recovery in complex environments, it offers features like NDMP protocol, production tab, recall tool, and remote access via a web console.

Customers find the customer service of OpenText Data Protector to be inconsistent. Some report improvements and effective cooperation, while others experience delays, inadequate assistance, and a lack of expertise. There are levels of support that users can request, but the process can be slow and cumbersome. Some customers handle issues themselves due to long response times, and there is a call for improved resources and faster problem resolution.

OpenText Data Protector setup is generally straightforward, often requiring around two hours to a few days depending on complexity. Many users find it easy, especially with experience or proper guidance, though some configurations may require additional steps or consultants. Deployment on platforms like VMware and Windows tends to be simpler than on Linux. While most setups are manageable by a small team or even one person, larger environments might need more staff for comprehensive configuration.

Scalability of OpenText Data Protector is mixed. Some users report it as scalable with tens of thousands of users, easy to extend storage, and capable of managing large environments. Others face difficulties upgrading, database issues, and limited capacity. Many find it scalable but recognize performance challenges with hardware dependencies. Experiences vary, with some finding it scalable for medium to large businesses, while others rate it lower compared to competitors like Veeam.

Many find OpenText Data Protector stable, especially on Linux platforms, with no crashes or bugs and high reliability. However, some experience stability issues with Windows and face challenges during upgrades. Despite some praising its performance and ease of maintenance, others mention it as unstable or challenging to configure. Stability ratings vary, with some rating it as high as nine or ten and others as low as four.