PeopleSoft Reviews

Name: PeopleSoft
Brand: Oracle
Rating: 4 (82 reviews)

Vendor: Oracle

4.0 out of 5

82 reviews
86% willing to recommend

2,556 followers

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What is PeopleSoft?

PeopleSoft is an ERP solution that provides businesses with tools for managing their entire workforce including human resources and financial operations, such as payroll, benefits, talent management, and supply chain management. Originally developed by PeopleSoft, Inc., and later acquired by Oracle Corporation, the software helps address talent management needs and maximize employee productivity and efficiency.

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PeopleSoft is the #2 ranked solution in top Demand Management solutions, #4 ranked solution in top Benefits Administration solutions, #4 ranked solution in top Talent Acquisition solutions, #6 ranked solution in top Activity Based Costing Software, #6 ranked solution in top Talent Management solutions, and #11 ranked solution in top ERP solutions. PeerSpot users give PeopleSoft an average rating of 8.0 out of 10. PeopleSoft is most commonly compared to SAP ERP: PeopleSoft vs SAP ERP. PeopleSoft is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 11% of all views.

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Featured reviews

HarishMahanta

Sr PeopleSoft Consultant at People Tech

I would like to see a chatbot in PeopleSoft as part of artificial intelligence. Moreover, there are already a few things in the cloud. In the market, all companies and entities are moving to the cloud, whether it is Oracle cloud or AWS cloud. The cloud is the most secure platform where we can also have Fusion. Few companies have migrated from PeopleSoft to Fusion or Oracle Cloud, or AWS cloud based on their organization's requirements. Some organizations are moving from PeopleSoft to upgrade their tools or application versions, while others are moving from PeopleSoft to HCM Cloud if they are into HCM. The cost of the product depends on the enterprise's size, and some enterprises are moving in quantity due to the current market. Additional areas that need improvement are the add-ons to the fluid pages and additional features in SCM and finance, both functionally and technically.

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Stuti Ghosh

Associate Vice President Group Talent Solutions at a financial services firm with 10,001+ employees

The UI is bland and lacks engagement in terms of the aesthetic appeal that might encourage a user to explore further. The product was complicated when it came to navigating through multiple places and the search filters weren't great. In the context of the whole end-to-end solution, I'd like the system to have pointers showing where you are in the organization. There's something lacking in the way they've done the BRD. My team was driving the BRD and the design section including something called 9-box grid, a built-in feature of SuccessFactors. PeopleSoft wasn't able to properly implement that feature which is one of the reasons we moved to SuccessFactors. The solution was also lacking in performance management and recruitment. We needed to have all the benchmarking data or commercials sitting on a different platform. I think there were too many sub-modules or independent functions supporting or integrated with PeopleSoft. Although PeopleSoft was the big HCM, there was still a lot to configure and maintain for a lot of things.

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Andrii Dobrovolskyi

Chief Technology Officer at Dominos Pizza

We use a lot of typical cases from PeopleSoft, for example, solutions for security, business performance, monitoring processes, and a lot of training The main thing is that it's very easy to manage and create new processes or training calls. In my opinion, it needs more performance, maybe…

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PeopleSoft mindshare

Product category:

As of November 2024, the mindshare of PeopleSoft in the ERP category stands at 2.6%, down from 2.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

Key learnings from peers

Last updated Nov 3, 2024

Valuable Features

PeopleSoft offers robust integration with IT infrastructure, customizable features, seamless upgrades, and end-to-end enterprise solutions. Users appreciate the comprehensive HR and payroll capabilities, user-friendly interface, and strong configurability. Key attributes include mobile responsiveness, multi-currency payroll functionality, and integrated reporting tools. The system's flexibility, stability, and adaptability are highly valued, making it an excellent choice for diverse business needs.

"The most valuable feature is the module integration, which saves time through transclusion - using a single record across multiple modules."
"I've worked with HR, payroll, benefits, time and labor, health and safety, and every module. I've also worked on different modules for the education, health, and financial sectors. My 25 years of experience cover different industries and implementations. I've also worked in the public sector, which is a bit different. I implemented PeopleSoft for the state of Massachusetts, covering 168 schools, colleges, and universities."
"The breadcrumb approach to navigation in PeopleSoft is good. nVision is also a good supplement."

Room for Improvement

PeopleSoft requires enhancements in mobile functionality and the user interface. Its integration capabilities and reporting features need attention, along with more efficient customer support. Scalability and upgrade processes could be smoother, and the system could benefit from better customization options. People desire more clarity on future plans and improved performance in certain modules. Additionally, better analytics and simplified APIs are requested, and the support for non-North American regions needs improvement.

"Areas for improvement include implementing/upgrading tools and documentation. The Oracle support website can be difficult to navigate."
"Regarding technical support, they often discourage using PeopleSoft and push for Oracle. Many support staff are offshore and don't understand the system well."
"The Work Center feature in PeopleSoft is a step in the right direction in consolidating someone's role-based interaction with the system. This enhanced functionality streamlines workflows and improves efficiency."

ROI

Organizations implementing PeopleSoft early have seen benefits, steadily expanding functionality with minimal resources. The ROI is described as strong, evidenced by decades-long usage by some entities. Proper implementation leads to a good return, contrasting with Oracle and SAP, which are noted as costlier options.

Pricing

PeopleSoft pricing varies significantly based on enterprise needs and user count. Licensing is often structured per user and module, with fees ranging from $3,000,000 to $4,000,000 annually for larger organizations. Setup costs can be substantial, requiring expert consultants to manage implementation effectively. Many note PeopleSoft as a costly option, yet justified by its flexibility for complex, evolving business needs. Options like perpetual licenses and enterprise agreements offer varied pricing strategies, which can align with business growth and cost management.

"The solution is priced per module."
"The product's cost depends on the number of people in your company or the number of paychecks processed. They charge based on these factors, plus a maintenance fee. I'm not sure about current pricing since Oracle took over."
"I would rate the pricing an eight out of ten, with ten being expensive."

Popular Use Cases

Organizations primarily utilize PeopleSoft for human capital management, payroll, benefits, and HR functionalities. It supports global HR, payroll, and time management, along with finance, supply chain, and customer relationship management. It's prevalent in large enterprises and diverse sectors like education, healthcare, and government, streamlining ERP processes. It integrates seamlessly with external systems, is adaptable for both on-premise and cloud environments, and is often favored for its comprehensive reporting and ease of use.

Service and Support

People find PeopleSoft's customer service satisfactory, typically rating it between 6/10 and 8/10. Technical support shows mixed experiences. Some praise its responsiveness and reliability, while others report slow response times and the need for improvement. Users are content with database and server support but face challenges with functional support. Oracle's focus on cloud products impacts PeopleSoft's ongoing support, though many still rate technical assistance positively, mentioning good communication, despite the need for faster resolutions.

Deployment

PeopleSoft's initial setup experience demonstrates varied complexity based on organizational needs and customization requirements. While some find it straightforward, others encounter difficulties. Large projects often need external consulting and extensive training. Integration with multiple systems adds challenges, especially with legacy systems, requiring substantial time and resources. Organizations with precise requirements can streamline processes, but extensive customization often complicates implementation. Many note flexibility and potential, emphasizing the importance of expertise for efficient deployment and configuration.

Scalability

PeopleSoft is highly scalable, successfully supporting a wide range of user numbers and company needs. It handles large-scale employee databases and integrates well with other applications. Users report no significant issues during expansion, describing it as customizable and effective for different organizational sizes. The adaptability is appreciated across multiple industries, with users indicating satisfaction with both horizontal and vertical scaling capabilities. Scalability ratings are consistently high, making it suitable for diverse business requirements.

Stability

PeopleSoft is generally stable with most users experiencing minimal issues. Stability tends to improve over time with updates, although initial releases might contain bugs. Users find it dependable, with successful implementations notably in government and large organizations. Some users encounter challenges during peak times or due to external factors like server issues. Different experiences suggest a stability rating around 7 to 9 out of 10, though some mention improvements needed in certain areas.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our PeopleSoft Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

10%

University

Government

Manufacturing Company

Healthcare Company

Educational Organization

Comms Service Provider

Retailer

Non Profit

Insurance Company

Real Estate/Law Firm

Energy/Utilities Company

Construction Company

Media Company

Hospitality Company

Outsourcing Company

Legal Firm

Wholesaler/Distributor

Transportation Company

Recreational Facilities/Services Company

Logistics Company

Performing Arts

Consumer Goods Company

Recruiting/Hr Firm

Compare PeopleSoft with alternative products

Learn more about PeopleSoft

PeopleSoft Features

PeopleSoft has many valuable key features. Some of the most useful ones include:

Simple and intuitive: PeopleSoft HCM delivers a clean, consistent, and user-friendly design, resulting in greater user satisfaction that leads to higher adoption without the high cost of training employees.

Anywhere, anytime mobility: With mobile devices being such an integral part of today’s modern work life, PeopleSoft offers today’s mobile and wireless managers and employees an effective and secure method for accessing the information they need, with the ability to effectively execute HR transactions from anywhere, at any time.

Flexible and configurable: PeopleSoft enables you to leverage a single application optimized for all form factors that works on any mobile device – no need for separate applications for mobile and desktop.

Robust: Because the solution is robust, you can use it to increase retention and improve employee engagement.

Powerful and actionable, embedded analytics: PeopleSoft’s actionable, embedded analytics help you spend less time gathering data and more time analyzing and executing employee data.

PeopleSoft Benefits

There are many benefits to implementing PeopleSoft. Some of the biggest advantages the solution offers include:

Greater employee satisfaction: Users will find PeopleSoft’s software easy to use, leading to better productivity levels and also increased employee satisfaction.

Manage dynamic workforce: The solution provides secure access to employee information so users can manage essential HR functions effectively.

Increased administrator productivity: PeopleSoft empowers employees and managers by enabling them to execute common HR tasks so administrators can focus on other top priorities.

Quickly make informed decisions: By using PeopleSoft’s embedded, real-time, multidimensional analysis capabilities, users can make more informed business decisions.

Reviews from Real Users

PeopleSoft is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has a lot of functionality and is customizable.

A Regional Director at a tech services company mentions, “The most valuable feature is that it's wide and broad and it does about everything anybody needs in a major organization from a back-office systems point of view.”

"PeopleSoft is a good core system. It has a lot of functionality. "They frequently update the solution and recently they have added some good enhancement features for higher education. We just switched to the new fluid interface and that is working very well for us. It is very good," says another reviewer who is an HR/Pay Systems Administrator/Director at a university.

A Senior Manager for DevOps Infrastructure at a financial services firm, explains why he finds the solution so beneficial: "It is a customizable product. We can customize it based on our needs, which is one of the features that I like about PeopleSoft. As far as financial accounting is concerned, the user interface is very good. You can also configure a Chart of Accounts for all performance insights."

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PeopleSoft customers

BMI Healthcare, Lone Star College System, Jefferson County Public Schools, Griffith University, Los Rios Community College District, Tervita Corporation, INFRA S.A. de C.V., ICF Habitat, Central Washington University, Tech Mahindra Limited, Cognizant Technology Solutions, Stanford Childrens Health