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PeopleSoft vs SAP S/4HANA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
PeopleSoft offers a strong ROI with cost-effective implementation and maintenance compared to alternatives like Oracle and SAP.
Sentiment score
6.4
SAP S/4HANA provides significant ROI through cost reduction and system consolidation, ideal for large businesses seeking efficiency and compliance.
We have observed a good return on investment, with calculations based on a five-year ROI plan.
There is an ROI, otherwise I would not buy it.
 

Customer Service

Sentiment score
5.7
PeopleSoft's customer service is satisfactory, with responsive support, varying quality, and improvement needed in speed and expertise.
Sentiment score
6.4
SAP S/4HANA support is reliable and knowledgeable, with varying response times and room for improvement in ticket processing speed.
Establishing the right channels was a challenge, as BTP was new to everyone, including our SAP contacts.
The quality of technical support from SAP can be rated as eight out of ten.
The effectiveness of the SAP support paradigm depends on particular skills.
 

Scalability Issues

Sentiment score
7.6
PeopleSoft is praised for its scalability, seamless integration, stability, and adaptability, effectively supporting diverse organizational needs and growth.
Sentiment score
7.9
SAP S/4HANA is scalable for various business sizes, suitable for larger enterprises, but may pose complexity and cost challenges.
SAP S/4HANA scales exceptionally well.
It is very easy to scale within businesses, especially when a new business falls within the range.
The biggest customer I have is mainly in the retail industry, with about 30,000 sales tickets sent back to SAP every morning.
 

Stability Issues

Sentiment score
7.6
PeopleSoft is stable and reliable, with occasional bugs, earning high marks for stability despite minor infrastructure challenges.
Sentiment score
7.7
SAP S/4HANA provides stable performance with proper infrastructure and team, though stability may vary by implementation, especially with integrations.
The SAP HANA system is not very easy to unlock, and it's something strange as, compared to other databases, when transaction logs are full, you stop the system, run the transaction log backups, and then restart.
The solution is very complex, and stability is based on maturity.
We relied on a private cloud, and accessibility became literally impossible whenever the cloud service provider experienced downtime.
 

Room For Improvement

PeopleSoft needs improvements in user interface, performance, integration, support, customization, and documentation to address current challenges.
SAP S/4HANA struggles with high costs, integration, and UI complexity, needing better support, documentation, and affordable pricing.
Organizations face challenges like adapting to new technologies rapidly, and whether customers are early or late adopters influences their experience.
The performance of the SAP interface could be improved.
Even the SAP team was uncertain about the costs for different users.
 

Setup Cost

PeopleSoft's pricing is substantial, influenced by users and modules, offering significant value through customization and flexible agreements.
SAP S/4HANA is seen as costly, with pricing variability and high fees, especially challenging for smaller businesses.
It's higher compared to similar peer solutions.
There is always a push from clients saying that the total cost of ownership is quite high compared to other products.
It's not easy to have a clear understanding of the price and the value, especially if I talk about the business transaction platform.
 

Valuable Features

PeopleSoft offers customizable, robust features for HR and finance, seamless integration, reliable reporting, and strong security, enhancing business appeal.
SAP S/4HANA enhances decision-making with real-time analytics, robust modules, and user-friendly interface, offering scalable, integrated solutions.
It aids me from an auditing perspective, as it's all system-driven, and cannot be altered.
The way SAP has helped our customers is by establishing a discipline where industry-specific operations and SAP's standard processes work hand in hand, improving resource utilization, material movement control, and cost control.
It enables the posting of transactions and allows us to see the impact across various application scenarios, providing significant benefits for business.
The ability to access real-time data analytics is crucial, as it supports events or calls that require immediate attention and decision-making.
 

Categories and Ranking

PeopleSoft
Ranking in ERP
11th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
83
Ranking in other categories
Activity Based Costing Software (6th), Benefits Administration (4th), Talent Management (6th), Demand Management (2nd), Talent Acquisition (4th)
SAP S/4HANA
Ranking in ERP
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
111
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the ERP category, the mindshare of PeopleSoft is 2.6%, down from 2.6% compared to the previous year. The mindshare of SAP S/4HANA is 15.3%, up from 15.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

UshaKatyal - PeerSpot reviewer
A mature solution that needs right implementation
I think PeopleSoft HR is pretty good and very mature. The people who built PeopleSoft now work on Workday. Workday has asked me to join them as an employee a few times, but I don't take anyone's employment because Workday isn't very user-friendly. With PeopleSoft, you can do a lot. Oracle now bundles PeopleSoft and calls it Oracle Cloud, but the programs are the same. Recruiters often don't know this and say you're not qualified if you don't have Oracle Cloud experience. However, Oracle has just put PeopleSoft in the cloud and packaged it as Oracle Cloud. Overall, if the solution is implemented correctly, it runs very smoothly. I think people shouldn't customize it. They should use it as is and try to adapt to it. Many people didn't understand PeopleSoft at first. For example, during COVID, some companies hired offshore people who didn't know what they were doing and messed everything up. You need to know the rules and regulations of the country where you're implementing the tool because every country has different rules for HR, benefits, and payroll. Canadian payroll differs from US payroll, but they're on the same platform in the solution. It's a very mature system, but people prefer newer options like Oracle Cloud. I was also involved with SAP S/4HANA. I don't think it's good for the government sector because government workers are a bit lazy about technical things. I understand S/4HANA because I have a technical background. It has a different structure, while PeopleSoft has more of a file and table structure, which is easier. If the tables are set up wrong, things go wrong. But if you know how to set it up correctly, it runs smoothly, and you can adjust it if needed. The problem is that companies are hiring big consulting firms that want money. They hire offshore people who don't know the country's rules and do programming. If you buy a package and still have to do custom programming, why buy the package at all? These days, I'm doing a lot of business process reengineering for people because they don't know how to implement it correctly. If you implement it right, you can reduce manual work. However, it depends on change management and how senior management handles it. It works fine if you implement the tool on-site or hybrid, not cloud and do it correctly. But in a cloud situation, there are problems. Many countries change their payroll and benefits rules often. With the cloud, you can't easily change things. You have to ask the company to make changes, which costs much money. People who don't want an IT department go for the cloud. But I've seen many companies fail with the cloud. The cloud is just everything packaged together. Your data sits in someone else's cloud, and you must accept whatever they do. Payroll is very sensitive. If payroll is wrong, the whole company suffers. I've worked on the financial and school sides, too. I'm comfortable with the tool if it's implemented correctly. But many companies don't implement it right, which is why they might say it is too much. I did a big project for an oil and gas company. I was a program control manager with 51 people under me. We used Oracle, but Oracle isn't as good as PeopleSoft for payroll. If the solution is implemented correctly, it's fine. But you need the right implementer. Big consulting firms often give wrong information and use inexperienced people. For maintenance, PeopleSoft sends updated rules to new tables at year-end. You compile the new tables and start the new year. But you need to know which changes apply to your country. I talk to many senior PeopleSoft people and always get LinkedIn messages about business opportunities. I now help about 50 clients when they have problems, but I'm not traveling. If you know the HR and payroll business well, you can implement anything - PeopleSoft, Oracle, or S/4HANA. I've done all of these. S/4HANA is more complicated and technical. It's similar to an old software called IDMS. You have to be very technical, and if you don't do it right, it won't work. I rate the overall solution a seven out of ten.
Cirvesh-Daga - PeerSpot reviewer
Offers an indispensable Order-to-Cash feature along with easy integrations, but the analytics features need improvement
SAP S/4HANA provides a standard setup process. Several third-party tools are available to integrate with the SAP ecosystem. Some customers of our organization find SAP S/4HANA very easy to use, and some are adopting the solution due to prior familiarity with the SAP ecosystem. The licensing changes implemented in Oracle JD Edwards have also made a few customers of our organization adopt SAP S/4HANA. The Order-to-Cash feature is indispensable and irreplaceable in SAP S/4HANA. Almost every customer I have worked with in my organization finds the Order-to-Cash feature extremely valuable. For Order-to-Cash using SAP S/4HANA, a company needs to consider the local regulations at one point. SAP can help with all such local regulations. I wouldn't recommend SAP S/4HANA for a small or medium-sized company. The integration capabilities of SAP S/4HANA are as good as those of its competitor products. A reliable middleware product will be needed in SAP S/4HANA especially if discrete ERP, MES and CRM are present in the project. The integration of SAP S/4HANA will also be dependent on the strategies and vision laid out by the enterprise architect. Integrations for the solution can be done in both ELT and ETL, and both has its pros and cons.
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
9%
University
9%
Government
8%
Educational Organization
39%
Computer Software Company
9%
Manufacturing Company
9%
University
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about PeopleSoft?
I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI.
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What needs improvement with SAP S4HANA?
The cost of their support services could be more affordable. It's currently an expensive proposition.
What is your primary use case for SAP S4HANA?
We have several different application scenarios that we are implementing, including procurement, sales, and finance.
 

Comparisons

 

Also Known As

No data available
SAP S4HANA
 

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Overview

 

Sample Customers

BMI Healthcare, Lone Star College System, Jefferson County Public Schools, Griffith University, Los Rios Community College District, Tervita Corporation, INFRA S.A. de C.V., ICF Habitat, Central Washington University, Tech Mahindra Limited, Cognizant Technology Solutions, Stanford Childrens Health
Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.
Find out what your peers are saying about PeopleSoft vs. SAP S/4HANA and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.