When you get a tool, you have to know your business before you get a tool. We didn't know our business. We put the tool in and tried to wrap the business around the tool. That doesn't really work. So, we need to continue to work with them to figure out: * What do we need? * What is the best solution? * How do we work with this tool when we just trying to figure out our business? We're finally at a good place. Now, how do we restart with it the way that the tool thinks about work. Sometimes, it's just not the same way that we do. Therefore, how do we manage that within the business? How do we manage our internal customers? That's what we really have to work through. The first step was to have Planview come in and retrain our organization. That was really helpful, at least to make people not so mad, because they hated the tool. They were really nasty about it. When we rolled it out to the organization, we rolled it out in a way where we didn't ask for their help. So, there was a small group of people at the leadership level who went in and said, "Okay, this is the tool we're going to use." But, we didn't really ask the people who are going to use the product. When you do that, they get angry. They don't love that knowledge. Then, we had to go back, and say, "Okay, we're going to start over. Tell us what your grievances are." We had to identify whether the grievance was with having a tool or as a grievance with Planview. They are two very different things. Once we identified what their grievances were, Planview was able to come in, help retrain, and get some of the sentiment better just about the tool and using a product in general. Primarily, we were only focused on the project side of it. This year, we are trying to roll it out to more operational people, which is different from project side. On the project side, these are people who are sort of career project managers, product managers, and program managers. They're willing to work with us a little bit. When you move over to the operations people, this is not their business. They don't know about tools. All they want to do is help the customers. They don't want to have to deal with tools. Our challenge will be this tool is complex. It is not necessarily easy to start and learn from the beginning. How do you get people who are not professionals to adopt it, use it, and not be mean about it? That's what we're trying to work with.
