SAP Intelligent RPA Reviews

Vendor: SAP

3.6 out of 5

8 reviews
87% willing to recommend

What is SAP Intelligent RPA?

SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

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SAP Intelligent RPA is the #10 ranked solution in best RPA tools. PeerSpot users give SAP Intelligent RPA an average rating of 7.2 out of 10. SAP Intelligent RPA is most commonly compared to UiPath: SAP Intelligent RPA vs UiPath. SAP Intelligent RPA is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 831,265 peers since 2012

Featured reviews

Keerthana Jayathran

SAP BTP Developer at Wipro Limited

I found that SAP Intelligent RPA can be somewhat unstable when using SAP GUI. When we upgraded from SAP GUI version 7.50 to version 7.70, we had to update our SAP Intelligent RPA screens even though the screens were the same. This was difficult and time-consuming. The one I would like to see is in context with the screens, if they are using the same SAP UI, and if it updates, it should not be changed. At least it should be able to identify the screen. There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, what the reason is, or what the criteria we are missing to add. A proper error message would be helpful.

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Ankit Gosavi

SAP S/4 HANA Lead Consultant at HCL Technologies

It proved to be a significant improvement in terms of data extraction. It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise. The ease of use is a major plus point because the level of technical knowledge needed for initial setup and ongoing support was minimal. The tool provides templates and pre-existing features that simplify the coding process. One of the most significant advantages is its adaptability. Client requirements often evolve, and business departments frequently change their needs, with IRPA, you can easily adapt and make modifications and adjustments swiftly, which is highly efficient.

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Sibanshu Samantaray

SAP Lead Consultant at Bosch Global Software Technologies

I would recommend you to visit SAP's partner site. They have various testimonies given by various diamond clients that they have, those who have implemented this solution, and go through those testimonies and relayed them to their case studies. If it relates to you and you feel the product is right, you should go for it. I would recommend using the solution. Overall, I would rate the solution an eight out of ten. The reason is that the SAP IRPA is a very nice product, part of it completely under the SAP Umbrella, but it's a bit late in the game. The reason is that people already have automation, which is not something new. People have already had their alternatives with outside offering products that are available. So only they can tap into the new implementation or green the new projects that are coming up, they can push for that. There is something that has to be tested in terms of different industries and how it can be having more use cases around it, being a new product.

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SAP Intelligent RPA mindshare

As of January 2025, the mindshare of SAP Intelligent RPA in the Robotic Process Automation (RPA) category stands at 1.6%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerAnalyst reports

Type	Title	Date
Category	Robotic Process Automation (RPA)	Jan 22, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 22, 2025	Download
Comparison	SAP Intelligent RPA vs UiPath	Jan 22, 2025	Download
Comparison	SAP Intelligent RPA vs Microsoft Power Automate	Jan 22, 2025	Download
Comparison	SAP Intelligent RPA vs Automation Anywhere	Jan 22, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath	4.4	26.5%	97%	816 interviews Add to research
Microsoft Power Automate	3.9	21.2%	87%	125 interviews Add to research

Valuable Features

SAP Intelligent RPA offers notable flexibility and integration, easily handling both attended and unattended automation. Its strengths include adaptability, ease of configuration, and minimal technical requirements. Users appreciate features like templates, pre-existing functionalities, and document extraction. It smoothly integrates with SAP ALC, CRM, databases, and APIs, supporting automation without manual intervention. Orchestration and Job Factory streamline scheduling and deployment, enhancing efficiency and accommodating evolving client needs. Its runtime capabilities in Citrix environments stand out.

"It is a stable solution...It is a scalable solution."
"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."
"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."

Room for Improvement

"The tool's licensing has been kind of a challenge...At the moment, the tool does not offer different licensing models to users."
"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."
"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."

Pricing

SAP Intelligent RPA employs a SaaS model where pricing is based on usage, focusing on power usage and transactions per job. Its initial cost may seem high but becomes economical over time. Users find its pricing affordable and competitive, especially when considering advanced features. The adaptable cost varies according to business needs and usage patterns, often bundled for added value, and remains manageable and fixed for many enterprises.

"It all comes with a bundle right now. Having advanced features, it is competitively priced."
"The pricing is not that expensive. It is manageable."
"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."

Service and Support

SAP Intelligent RPA customer service is praised for its responsiveness and thorough documentation. While some users find it slightly costly, it consistently delivers quick responses, often within a day. Tickets ensure effective assistance, though community queries may vary in promptness. Users rate their support interactions highly, with some scoring it a perfect ten due to the availability of dedicated technical account managers. Its comprehensive help portal and SAP notes enhance support experiences.

Scalability

SAP Intelligent RPA is described as having strong scalability features, suitable for large enterprises and adaptable for thousands of users. It supports various business scenarios with increasing client adoption. While organizing permissions may require management, it is considered efficient for mid to large companies. Some users rate its scalability aspectally, supporting numerous employees or consumers seamlessly. SAP iRPA is gaining traction among users, particularly in bundle approaches for process automation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

10%

Energy/Utilities Company

Educational Organization

Non Profit

Real Estate/Law Firm

Government

Construction Company

Transportation Company

Media Company

Retailer

Hospitality Company

Logistics Company

Pharma/Biotech Company

Comms Service Provider

Wholesaler/Distributor

Healthcare Company

Insurance Company

Legal Firm

Outsourcing Company

Recreational Facilities/Services Company

Non Tech Company

Mining And Metals Company

Leisure / Travel Company

University

Wellness & Fitness Company

Consumer Goods Company

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Learn more about SAP Intelligent RPA

SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.

SAP Intelligent RPA was previously known as SAP Contextor, Contextor.