SCSM Reviews

Name: SCSM
Brand: Microsoft
Rating: 4 (24 reviews)

3.5 out of 5

24 reviews
65% willing to recommend

1,026 followers

What is SCSM?

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Get the SCSM Buyer's Guide and find out what your peers are saying about SCSM, ServiceNow, JIRA Service Management and more!

SCSM is the #11 ranked solution in top IT Service Management (ITSM) solutions and #14 ranked solution in top Help Desk Software. PeerSpot users give SCSM an average rating of 7.0 out of 10. SCSM is most commonly compared to ServiceNow: SCSM vs ServiceNow. SCSM is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 27% of all views.

Helped 801,394 peers since 2012

Featured reviews

Hossam Hussein

Senior backend systems engineer at a mining and metals company with 5,001-10,000 employees

We use SCSM to manage all of our IT operations, including incident and service requests and problem management. The solution is deployed on-premises. There are about 400 users in my organization, but we're hoping to increase that number to 1,000 The solution could be more simple. For example, it…

Read full review

Sinan Arslan

System Administrator at Calik Holding A.S.

My company has a local team to deal with Microsoft-based environments. If there is a need for support, help is provided by the local vendors for Microsoft in Turkey. Sometimes, my company also receives professional support from Microsoft engineers. If the support required from Microsoft by our company falls under the category known as severity A, the support provided is professional and can be described as an outstanding process handled by Microsoft engineers. There is a dip in the level of support quality provided by Microsoft engineers if the support required from Microsoft by our company falls under the category known as severity B.

Read full review

Rolando-Rodriguez

Pre sales Engineer at Sonda S.A.

The use cases for the platform include managing servers, endpoints, and desktops to apply operating system updates and address the company's security requirements. When I contact a customer using this tool, I don't receive requests to change it. Customers have a large ecosystem of Microsoft…

Read full review

SCSM mindshare

Product category:

As of September 2024, the mindshare of SCSM in the IT Service Management (ITSM) category stands at 2.1%, up from 2.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Last updated Jul 5, 2024

Valuable Features

"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."
"The solution offers good productivity at a low price point."
"It is one of the most stable solutions in the market."

Room for Improvement

"They might be looking for additional functionalities that SCSM could integrate."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."