ServiceNow Security Operations Reviews

Name: ServiceNow Security Operations
Brand: ServiceNow
Rating: 4.0 (20 reviews)

Vendor: ServiceNow

4.0 out of 5

20 reviews
94% willing to recommend

429 followers

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What is ServiceNow Security Operations?

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

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ServiceNow Security Operations is the #2 ranked solution in top Security Incident Response solutions, #9 ranked solution in SOAR tools, and #10 ranked solution in top Risk-Based Vulnerability Management solutions. PeerSpot users give ServiceNow Security Operations an average rating of 8.0 out of 10. ServiceNow Security Operations is most commonly compared to VMware Carbon Black Endpoint: ServiceNow Security Operations vs VMware Carbon Black Endpoint. ServiceNow Security Operations is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 21% of all views.

Buyer's Guide

ServiceNow Security Operations

March 2025

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Featured ServiceNow Security Operations reviews

KishoreKumar4

Senior QE Lead at Cognizant

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Shaik_Ahmed

Integrator at Conduent (formerly Xerox Services)

The solution can be setup very easily using the available documentation around ServiceNow Security Operations. In some cases, professionals have faced challenges in integrating the product with other tools. I would rate the initial setup a seven out of ten. The deployment duration depends on multiple factors, but in my experience, it takes around three to four weeks. The deployment can be completed in two days as well based on the dependencies, but in our company, we faced some issues so it took us longer for the complete deployment of ServiceNow Security Operations. Our company faced minor issues with the firewalls that needed to be opened in various modules.

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George Devasia

DevOps Team Lead at Tata Consultancy

I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

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ServiceNow Security Operations mindshare

Product category:

As of March 2025, the mindshare of ServiceNow Security Operations in the Security Incident Response category stands at 19.2%, up from 11.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Incident Response

PeerAnalyst reports based on ServiceNow Security Operations reviews

Type	Title	Date
Category	Security Incident Response	Mar 26, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 26, 2025	Download
Comparison	ServiceNow Security Operations vs VMware Carbon Black Endpoint	Mar 26, 2025	Download
Comparison	ServiceNow Security Operations vs IBM Resilient	Mar 26, 2025	Download
Comparison	ServiceNow Security Operations vs Exabeam	Mar 26, 2025	Download

Title	Rating	Mindshare	Recommending
VMware Carbon Black Endpoint	3.9	8.1%	88%	63 interviews Add to research
Exabeam	3.9	3.6%	73%	19 interviews Add to research

Valuable Features

ServiceNow Security Operations integrates well with other tools, offering a cloud-based, easily manageable platform enhancing vulnerability management. It supports agile implementation, service, case, and problem management, governance, risk, and compliance. Customization, a user-friendly interface, and no-code workflow capabilities are favored. It excels in vulnerability response, SOAR management, and automation with Sentinel. The platform's versatility and scalability benefit various cybersecurity efforts, effectively supporting incident management and digital transformation strategies.

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

Room for Improvement

ServiceNow Security Operations needs improvements in customization, integration with third-party tools, and user experience. The threat intelligence dashboard requires enhancement for a unified view, and users find the interface unintuitive and slow. Automated integration can be more seamless, and accurate CMDB data maintenance is essential. Enhanced documentation for developers is needed, along with better guidelines for using modules. Marketing efforts should ensure clients recognize its full potential amidst competition.

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Report generation within ServiceNow can take some time."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

Pricing

ServiceNow Security Operations pricing is competitive, though initial costs may increase over time. Pricing varies based on assets, subscribers, and users. Organizations may incur additional costs for implementation, maintenance, and platform upgrades. Universities and consortiums may pool resources for better pricing. Despite being more expensive than some competitors like BMC Remedy, the suite offers comprehensive features. It is priced lower than IBM or Splunk, providing good value despite its higher cost compared to alternatives.

"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."

Popular Use Cases

ServiceNow Security Operations is utilized by organizations to reduce security incident response times and manage vulnerabilities. It's integrated with helpdesks for ticket management and connected with tools like Splunk and Tenable. Used for vulnerability scanning, it ensures efficient remediation and tracks security incidents. It supports both on-premises and cloud deployments, facilitating threat intelligence and incident management, and is vital for legal structure management and cybersecurity enhancement through integration with platforms like Microsoft Defender.

Service and Support

ServiceNow Security Operations support is generally rated positively, with commendations for knowledge and expertise, although some users mention slow resolution times and occasional lack of integration knowledge. Many are satisfied with the timely and effective responses to issues, but a few note the need for faster and more detailed solutions. Several report that while helpful, there is room for improvement in handling more complex technical inquiries.

Deployment

Initial setup of ServiceNow Security Operations is generally easy, although experiences vary. Some find it straightforward with good documentation, while others face challenges due to existing processes or policy complexities. Deployment time ranges from a few hours to several months, depending on team size and custom requirements. Familiarity with security domains can ease the process. Staff needs vary, typically involving small teams. Occasionally, integration complexities or delayed go-live dates affect setup duration.

Scalability

ServiceNow Security Operations demonstrates robust scalability suitable for enterprise clients and diverse organizations. Scaling is facilitated through integration with ITSM tools and third-party systems like Splunk and LogRhythm. Many users across various departments successfully utilize it, with scalability designed to meet company growth needs. Users highlight its effectiveness for both medium and large enterprises, with integration and user base expansion capabilities. Feedback underscores its ability to support large user numbers efficiently.

Stability

ServiceNow Security Operations exhibits strong stability according to user feedback. Most users find it stable, reliable, and free of performance issues or crashes. There are minor issues that can be quickly resolved with support. Users generally agree on its reliability, with ratings often around eight to nine out of ten. Stability remains consistent unless affected by external factors like ISP disruptions. Stability satisfaction prevails with no significant challenges noted.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ServiceNow Security Operations Buyer's Guide for additional reliable information.