Studio Creatio Reviews

We use the product to build our platforms with smart features.

I have worked with the tool many times. If we use it for field force management, we can save up to 20% of costs.

When we were looking for a software solution, we didn't go for bmp'online because of CRM, we went with it because of their business process management solution. Bonus, the CRM works great too.

Initially, with bpm, we wanted a really simple, tangible "first win," within the organization. A simple time-off request. It was super-basic, but the whole organization would benefit. We wanted a way to really show to the rest of the organization that this solution is powerful and can do what we need it to do. We ended up converting our very manual, paper-based time-off request - which touched six different desks and had a lot of delays and could be lost - into bpm with a complete business process management structure so that: 

1. back-end business process ensured it was processed correctly every time; 
2. collaboration within the process; 
3. clarity of current step in the process.

It also plays a part in the payroll cycle, depending on whether it's make-up time or if they're using PTO.

It streamlined the entire process. It is a super-basic example, but releasing this for the entire organization immediately saved paper, a ton of employee and management time needed to process these requests. The potential that is baked into the bpm software solution is incredible. 

That was a small release internally for us with bpm. Since then, we've implemented the CRM system, which is customized to the needs of the company. We have a very complex structure, being an electrical contractor. Our sales cycle isn't like a standard manufacturing company, and through integration and customization, we have a process that leverages our people and skills.

Before bpm, we had something that was cumbersome, time-intensive, and person-forced collaboration. With bpm, we have automated our processes and collaboration efforts, we have a business process in which rules must be followed, with the overall goal of the right information at the right time. This allows us to proactively enhance our decision makers and streamline the process. The business process engine has had the biggest impact.

On a foundational level, the business process engine is our infrastructure. We work our business processes through bpm so it triggers what we need when we need it while driving the process.

There are a lot of different use cases for Studio Creatio that involve process automation and the implementation of CRM service functionality. It is also used to orchestrate purchasing processes in large companies where multiple companies are involved. Other use cases involve using third-party tools to automate processes and integrate with other platforms. This can include creating custom bots for self-service data requirements, such as password reset or case creation, without human intervention. Overall, it is a versatile tool used for process automation, CRM, and integrating with third-party solutions to streamline various business processes, including purchasing and customer service. It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.

The process of process automation, specifically utilizing the BPM process designer, is at the core of our operations. To effectively navigate our solutions, we rely on a combination of essential components. These include the process designer, web service integration, and machine learning capabilities. Web service integration, for instance, is crucial. It allows us to access data from external sources, such as banks, for currency rate updates. This feature is indispensable for handling different currencies and maintaining up-to-date information. The machine learning tool provided by Studio Creatio plays a pivotal role. It assists us in configuring customer data and gaining insights into client behavior. This functionality has the potential to revolutionize how to approach issues like case reporting and forecasting possible solutions. It can also identify patterns and behaviors among customers, enabling to employ machine learning for similar tasks. Another valuable tool is dynamic case management (DCM). When combined with business process automation, DCM empowers us to manage complex documents and their lifecycles with precision. The flexibility of DCM proves vital for addressing specific customer needs. Notably, our reliance on coding has diminished significantly. In most cases, we find ourselves writing just a single line of code or occasionally making minor calls to specific tasks. Despite working on projects spanning several months, I can confidently say that I've rarely exceeded writing a hundred lines of code. This underscores the incredible efficiency of our approach, as we can meet even the most intricate customer requirements with minimal coding.

We provide solutions for change management within engineering management and control documents. 

Our company uses Creatio with two different departments within our customers' organizations.  One is with the marketing department and the other is with their engineering department.

The most valuable feature of Studio Creatio is the ease of providing change for our customers. 

Creatio also provides us with scalability, performance and agility.

I use Studio Creatio in my company as a low-code and no-code platform since it offers customer relationship management software. I am a back-end user of the tool and not a front-end user.

The most valuable feature of the solution is that it is a low-code and no-code platform. The features of the solution are easy to use, and anyone can use it more or less.

We use it for all customer stories. We usually use it for our sales processes and marketing campaigns.

We have integrated it with Beesender, which is a Creatio marketplace application to integrate with social networks. It enables chats for contacting the customers by using any social network they prefer. It can also integrate an automated bot to specific procedures, such as registering for an event.

We had an issue with non-structured business processes. We were trying to apply business rules and processes. We are using Studio Creatio to help us apply our business processes and rules.

This product enables  users to structure its business and completely automate. It is a very easy to use low code platform and helps fast usage of multiple process elements such as user pages, tasks, predefined emails, decision tasks. Process editor is simple and intuitive tool and provides flexibility to customize. This software is adequate for process automation, follow up with business operations, storing data along with data quality control. In addition, it comes with a tool for creating the overall summary. This software can be used as a stand alone solution for development since it has all the tools in one place.

Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time.

Their support is great. They are very good, and they know the solution very well. Their response time is also great.

They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. 

Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful.