Symantec Messaging Gateway is a comprehensive email security solution designed to protect organizations from advanced threats and spam. It combines multiple layers of protection, including anti-malware, anti-spam, and data loss prevention, to safeguard sensitive information and ensure email continuity.
The most valuable features of Symantec Messaging Gateway include its ability to filter spam messages, phishing attacks, and spoofing. It has a highly customizable solution that allows users to create rules for domains and configure policies for spam or malware.
The product is an on-prem solution, making it useful for companies without a cloud presence. It protects against spam bots and messaging threats, providing a full solution for email.
The setup process is easy and the solution is stable and scalable. The content filtering policies offer a wide range of configuration options, making the work easier.
The interface is user-friendly and the solution has advanced capabilities for managing malware, including the ability to create malware policies and report them effectively.
Technical support, under Symantec, was good and they were proactive in patching.
Improvements needed for Symantec Messaging Gateway include enhancing user dashboards and navigation to make them more user-friendly. The product should provide a feature to quickly increase users or license models based on needs. The technical and commercial services provided by the product are considered poor, leading to a loss of business.
The documentation could benefit from more detailed examples of product usage in different scenarios. Integration between the on-prem and cloud versions should be improved. There have been instances where spam emails were not recognized as such by Symantec. Users have limited flexibility and control over the solution. Downtime should be minimized, as there have been instances of the site being down for several hours.
The interface is outdated and needs an update. Local partner support is lacking in technical expertise. Searching for resolutions to issues can be difficult. Symantec should create competitive packages that reduce costs and offer a bundle with other products, including identity security. Advanced malware detection and content filtering could be improved.
The solution has proven to be effective in preventing phishing and infections, resulting in a return on investment. However, some customers feel they are paying duplicate bills as they previously paid for a similar service from Microsoft.
The pricing and licensing experience for Symantec Messaging Gateway varies among users. Some find the pricing reasonable and optimal, while others consider it costly compared to alternatives like Microsoft.
The primary use case of Symantec Messaging Gateway is to provide email gateway security. It protects against malware, IP, and domain threats. It helps maintain security, prevents spam, and protects emails.
The solution is used to filter inbound and outbound emails based on content and filtering policies. It integrates with DLP to enforce data protection policies and quarantine violating emails.
It serves as an anti-spam solution for multiple domains and email accounts.
Customers have mixed opinions about the customer service and support of Symantec Messaging Gateway. Some users find the technical support capabilities to be good, yet they mention that the time response is not satisfactory. Many have worked with the support team on various issues. These users mention that the support team is reachable and they have not encountered any problems with Symantec's technical support.
The initial setup and deployment of Symantec Messaging Gateway is generally considered to be simple and straightforward. The product can be easily linked with Microsoft 365 and synchronized within an hour. The cloud setup is fast, taking only ten minutes to half an hour. However, there may be additional steps and policies that need to be created, which can take months.
The scalability of Symantec Messaging Gateway receives mixed reviews. The cloud-based solution is described as very scalable, allowing for quick additions of users or new companies. Symantec Messaging Gateway is highly scalable, with the ability to easily add more scanners. The downside is that there can only be one control center, which poses a risk if the data center is lost.
The stability of Symantec Messaging Gateway is highly rated. There have been some instances of downtime, however, they are rare and overall the solution is considered stable. The fact that it is a Linux-based solution adds to its stability. Users have not experienced any significant issues or glitches, and the performance is good.
With its advanced threat intelligence and machine learning capabilities, it can detect and block sophisticated attacks, such as ransomware and spear-phishing. The solution also offers robust encryption and authentication features to secure email communications.
Its intuitive management console provides administrators with granular control and real-time visibility into email traffic. Symantec Messaging Gateway is a reliable and scalable solution that helps organizations mitigate email-borne threats and maintain a secure messaging environment.
Symantec Messaging Gateway was previously known as Symantec.cloud, Symantec Email Security.cloud .
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