TeamViewer Remote Management Reviews

Name: TeamViewer Remote Management
Brand: TeamViewer
Rating: 4.2 (33 reviews)

4.2 out of 5

33 reviews
87% willing to recommend

What is TeamViewer Remote Management?

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

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TeamViewer Remote Management is the #4 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give TeamViewer Remote Management an average rating of 8.4 out of 10. TeamViewer Remote Management is most commonly compared to NinjaOne: TeamViewer Remote Management vs NinjaOne. TeamViewer Remote Management is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

TeamViewer Remote Management

December 2024

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Featured reviews

Babawale Awojinrin

IT Operations Manager at Healthplus limited

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

I don't think that's really a relevant question. Scalability. It's not a database, you're not running a database. You're running remote access. You're either RDPing or you're actually going into another computer, so how many computers can you go into? Some of the products are scalable, in that you can have an enterprise version where you can have 10 technicians accessing 100 computers. LogMeIn or Citrix, or any of the other ones, or even Splashtop, has the same thing. I don't run the enterprise version on the one we have, but we have access to many computers. I have more than one technician, so we have more than one technician license, and we have more than 100 computers that are permanently accessed. And they allow you to access ad hoc, as many as you want. We only do that if a client has a problem. I say, "Okay, go to our website, go to this page, click on it and run that program" and that downloads the streamer for the client end, and they give me the numbers and then we can attach.

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MuhammadFurqan

Senior consaltant at System Limited

We use different features of this solution for different customers, so there are many use cases. TeamViewer is widely used so we implement it across numerous projects. I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while…

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TeamViewer Remote Management mindshare

As of January 2025, the mindshare of TeamViewer Remote Management in the Remote Monitoring and Management (RMM) category stands at 4.0%, up from 3.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Jan 21, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 21, 2025	Download
Comparison	TeamViewer Remote Management vs NinjaOne	Jan 21, 2025	Download
Comparison	TeamViewer Remote Management vs Kaseya VSA	Jan 21, 2025	Download
Comparison	TeamViewer Remote Management vs Atera	Jan 21, 2025	Download

Title	Rating	Mindshare	Recommending
NinjaOne	4.0	20.9%	93%	17 interviews Add to research
Kaseya VSA	3.9	7.8%	84%	31 interviews Add to research

Valuable Features

TeamViewer Remote Management offers valuable remote access capabilities enabling control over distant systems and ease of use. Its user-friendly interface supports safe mode booting, file transfers, and secure operations. Users appreciate its scalability and compatibility with various platforms. The chat and collaborative features enhance communication, and the straightforward setup contributes to its reliability. Customers trust TeamViewer for its stability and effective remote management, making it a preferred choice even over competitors like AnyDesk.

"The product helps us efficiently fix technical issues and maintain system downtime."
"The initial setup of TeamViewer Remote Management is very simple."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."

Room for Improvement

Users express concerns about TeamViewer Remote Management's high cost and restrictive licensing. They find the security lacking and desire better compatibility across versions. Lag and stability issues are noted, along with challenges in integration and scalability. Users seek improved pricing, connectivity, and audio performance. They report difficulties with updates, and some express preference for alternatives like AnyDesk due to better usability and flexibility. Enhanced reporting, features, and enterprise options are also requested.

"There could be stable connectivity for the product’s current technology."
"The main issue with the solution is the stability problem arising from network issues."
"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."

Pricing

Enterprise users of TeamViewer Remote Management find the pricing on the higher side compared to competitors. Licensing is typically handled by companies' procurement teams, with costs incurred for additional services or users. Many organizations use the yearly licensing model, deemed reasonable for the stability offered. While there's a free version available for personal use, commercial use involves paying for annual licenses, which can be perceived as expensive for single-channel purchases. Pricing varies based on deployment needs.

"There are no charges to be paid for the solution since I use it for personal use."
"I have used the free version of the solution."
"Users need to pay a yearly license for TeamViewer Remote Management."

Popular Use Cases

TeamViewer Remote Management is used for remote user support, connecting to workstations, monitoring resources, and virtual meetings. It assists with troubleshooting, server installations, and technical issues, enabling remote assistance and configuration. Organizations across various locations utilize it to connect with clients, provide support, manage resources, and facilitate virtual interactions. The tool is crucial for accessing distant servers, supporting end users, addressing issues, and maintaining connections across teams, enhancing productivity and collaboration.

Service and Support

Many users have not needed to contact technical support for TeamViewer Remote Management due to its ease of use. Those who interacted with support found it generally helpful and responsive, with quick response times. Some users did encounter inconsistent experiences, needing to explain their situation multiple times. Technical support is widely available and highly regarded by those who have used it. Customer service ratings vary, with some expressing high satisfaction.

Deployment

TeamViewer Remote Management setup is simple and quick. Many users find installation straightforward, requiring minimal time, often under 30 minutes. Users can easily deploy the software through downloading and following standard procedures. The necessary documentation can speed up the process to around 15 minutes. Some users note involvement from IT personnel, but maintenance does not require a large team. Occasionally, complex needs may extend setup time.

Scalability

TeamViewer Remote Management is often described as scalable by users. It accommodates varying numbers of users, from small teams to thousands. Some users mention seamless expansion, while others question its scalability due to perceived limitations. Many organizations successfully utilize it for widespread remote access, although a segment highlights compatibility issues reducing its potential. The experiences regarding scalability appear diverse, reflecting both satisfaction and caution.

Stability

Users generally find TeamViewer Remote Management very stable, often rating its stability between seven to ten out of ten. They report no bugs or crashes, describing it as reliable and performant even with multiple connections. Some mention potential issues due to network instability rather than the tool itself. Most users express no concerns with its stability and appreciate its consistent performance during extended use.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TeamViewer Remote Management Buyer's Guide for additional reliable information.