ConnectWise Automate vs TeamViewer Remote Management comparison

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It is very scalable."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"The most value we get from this solution is that everything is on a patch cycle."

"Remote access and detailed monitoring help us support our equipment."

"It allows us to manage all client requests, jobs and invoicing."

"Maybe they could improve the capability to be multi-tenant."

"It's definitely improved the help-desk servicing, et cetera."

"The product helps us efficiently fix technical issues and maintain system downtime."

"Transferring files and viewing data work well with TeamViewer Remote Management."

"The most valuable feature is the ease of use. Using this solution enables us to get support easily."

"The solution is easy to set up."

"We use the product to communicate."

"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."

"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."

"The remote access is most valuable."

"Scheduling of automation could be improved and made more simple."

"Technical support was helpful."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"The fixed client for Automate is slow. The web client is not very intuitive."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"The solution is a little expensive."

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

"The security of the solution could be more secure."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"There are some challenges with compatibility."

"The solution’s stability could be improved."

"The main issue with the solution is the stability problem arising from network issues."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

"We pay a yearly licensing fee."

"I have used the free version of the solution."

"We pay for a yearly license."

"There are no charges to be paid for the solution since I use it for personal use."

"My company uses the free version of TeamViewer Remote Management."

"It is a licensed product."

"Users need to pay a yearly license for TeamViewer Remote Management."