ConnectWise Automate vs TeamViewer Remote Management comparison

"A good automated scripts feature."

"The implementation is nice and easy."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"The most value we get from this solution is that everything is on a patch cycle."

"It allows us to manage all client requests, jobs and invoicing."

"Maybe they could improve the capability to be multi-tenant."

"The initial setup is easy and the deployment is quick."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"The stability seems to be pretty good so far."

"The product is very stable."

"The product helps us efficiently fix technical issues and maintain system downtime."

"We use the product to communicate."

"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."

"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"The user interface is fine."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Scheduling of automation could be improved and made more simple."

"Their support needs to be better."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Integration with other tools would be great."

"VPN connection is an area with shortcomings that need improvement in the solution."

"One feature to add would be a mobile remote feature."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"When a user is engaged in a chat on a system with a remote user present, copying the chat content isn't easy."

"The solution is a bit expensive. It could be cheaper."

"The security could be improved."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"Users need to pay a yearly license for TeamViewer Remote Management."

"We pay a yearly licensing fee."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"I have used the free version of the solution."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"Its price is a little high as compared to other solutions."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"It is a licensed product."