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ConnectWise Automate vs TeamViewer Remote Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
8th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
TeamViewer Remote Management
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.3%, down from 10.3% compared to the previous year. The mindshare of TeamViewer Remote Management is 4.0%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Babawale Awojinrin - PeerSpot reviewer
Allows the incorporation of systems and integration of remote systems
The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote access and detailed monitoring help us support our equipment."
"It allows us to manage all client requests, jobs and invoicing."
"The database is great. It's a nicely ordered database."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The most value we get from this solution is that everything is on a patch cycle."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The most recent enhancements are quite remarkable."
"TeamViewer Remote Management is easy to use and user-friendly."
"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."
"The solution is easy to set up."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"It's considered a trusted application."
"The initial setup of TeamViewer Remote Management is very simple."
"It's stable and reliable."
 

Cons

"The menu doesn't always load properly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Scheduling of automation could be improved and made more simple."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Technical support was helpful."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Their support needs to be better."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"I don't like having so many updates."
"The connectivity could improve."
"Maybe TeamViewer could be improved with more scalability."
"The security could be improved."
"Using the solution’s remote connection causes some lagging issues."
"The main issue with the solution is the stability problem arising from network issues."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Addition services could be lower priced."
"It is a licensed product."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"Users need to pay a yearly license for TeamViewer Remote Management."
"I have used the free version of the solution."
"We pay for a yearly license."
"Its price is a little high as compared to other solutions."
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Top Industries

By visitors reading reviews
Educational Organization
59%
Computer Software Company
8%
Financial Services Firm
3%
Manufacturing Company
3%
Computer Software Company
15%
Financial Services Firm
15%
Healthcare Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Carey Paul Honda
Find out what your peers are saying about ConnectWise Automate vs. TeamViewer Remote Management and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.