Tricentis qTest Reviews

Name: Tricentis qTest
Brand: Tricentis
Rating: 4.2 (16 reviews)

4.2 out of 5

16 reviews
100% willing to recommend

499 followers

What is Tricentis qTest?

Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-based, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.

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Tricentis qTest is the #6 ranked solution in top Quality Management Tools. PeerSpot users give Tricentis qTest an average rating of 8.4 out of 10. Based on the analysis of the 16 most recent Tricentis qTest reviews, the overall sentiment is positive, with a sentiment score of 7.5. (Among the highest in the category). Tricentis qTest is most commonly compared to TFS: Tricentis qTest vs TFS. Tricentis qTest is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Helped 816,660 peers since 2012

Featured reviews

Sudipto Dey

Technical Lead at Linde

The support for Tricentis qTest has room for improvement. The response could be better. There's a feature I want to document on the Tricentis Idea Portal for Tricentis qTest, which I hope to see in the next version of the tool. It's a feature available in Micro Focus where you execute a test, and then on a spec level, you mark it as pass or fail. Then at the overall level, Micro Focus will automatically mark the test as a pass if all steps passed or failed, even if one step failed. However, here in Tricentis qTest, you still need to mark the overall level of the test cases. It's not automated, unlike what you have in Micro Focus. If Tricentis adds that feature in Tricentis qTest, it will make life easier for testers.

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SamuLehikoinen

Partner Manager at Agiilit Oy

The user interface has a somewhat outdated design, which is certainly an area that could be improved. Some of the modules appear to be loosely connected, but despite these aspects, our overall experience with the tool was positive. When you begin integrating your testing tools with qTest, the available examples may not be very clear, and I believe this is an area that could be enhanced, particularly in terms of providing clearer integration guidance. While the tool's integration with various testing tools is impressive, there is room for improvement in showcasing more cases and benefits, especially through additional videos and documentation.

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NancyMcClanahan

Quality Assurance Team Lead at Parkview Health

We have used the Insights reporting engine but, within the last six months or so, since Tricentis took it over, they've started to improve that. We had some custom fields to match our process dates, and to track who is the project manager of the release, and who the test coordinator is. That way, we can keep track of what kind of testing is being done for that particular project. The Insights engine would not show us any of the custom fields when we first started using it. I've been working with them to improve that factor for Insights. The next phase is that by the end of the year, they're supposed to release a new analytical tool within Insights or change Insights to be that analytics tool. I'm looking forward to that because I do all my analytics with exports from qTest and exports from our ITSM/ITIL system, Cherwell. I then make my reports out of them, so it will be very welcome to have that functionality. I do some reporting for executives and business users from qTest. I go to Insights, do a query on the fields I want them to see, and then export that into Excel. I get the graphs, and then do a screen print, put it into a report, and send it off in a PowerPoint presentation. The quality of that data needs help. I use it fairly regularly for defect reporting because it does show an excellent view of the defects that are associated with the project and whether they're open or closed—looking forward to the new Analysis tool that is coming to Cloud customers soon. Reporting shouldn't be so difficult. I shouldn't have to write so many queries to get the data I'm looking for, for a set of metrics about how many releases we had. I still have to break those spreadsheets out of there to get the data I need. Also, qTest doesn't have any workflow engine. The only one they have a workflow engine for is the defects. I'd like to see more of something of that nature. It might help improve efficiency as we move into the future, especially when automation comes in.

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Tricentis qTest mindshare

As of November 2024, the mindshare of Tricentis qTest in the Test Management Tools category stands at 14.5%, up from 10.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Test Management Tools

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Tricentis qTest's valuable features include test automation tracking, JIRA integration, defect tracking, and detailed reporting. It provides a centralized hub for managing test cases and executing defect detection. Users appreciate its seamless integration with tools like Selenium and ease of use during UAT. The platform scales well for large projects, allowing efficient test case reuse and enhancing testing efficiency by 30 percent. It also offers excellent real-time metrics and supports various DevOps operations.

"I found the reporting aspect to be the most valuable as it provided a comprehensive overview of the efforts needed and the workload for individual tests."
"UI and UX are pretty easy to understand without much of a problem."
"What I found most valuable in Tricentis qTest is that it doesn't require installation. You use it through the URL.It also has an excellent reporting feature."

Room for Improvement

Users indicate that Tricentis qTest needs enhancements in reporting tools, specifically within Insights, which is slow, unintuitive, and has inconsistent results. Improvements are also needed in JIRA integration, the Defects module, and user interface design. They highlight a need for better support and streamlined installation processes. Customization features, date range retention, and automation integrations require refinement. Additionally, addressing duplication issues and enhancing executive reporting would benefit users greatly.

"The user interface has a somewhat outdated design, which is certainly an area that could be improved."
"Tricentis qTest's technical support team needs to improve its ability to respond to queries from users."
"The support for Tricentis qTest has room for improvement. The response could be better."

ROI

Many experienced significant efficiencies in process and test case management, leading to clearer visibility and collaboration. Some noted initial ROI within months, while others highlighted improved focus on complex testing, thanks to reusable regression suites. Tricentis qTest's usability saved time compared to previous tools, with one company reporting twenty percent savings in the first year. Though dollar savings varied, value added to teams was apparent.

Pricing

Enterprise buyers report Tricentis qTest's pricing involves an upfront, yearly cost for concurrent licenses, adaptable across global teams. Costs range from $1,000 to $2,000 per license, with discounts available. Users appreciate the lack of additional costs beyond the standard fee, although some incurred extra charges for specific features or support. Despite being pricier than some alternatives, buyers find value in qTest’s extensive feature set, justifying the higher cost compared to simpler tools.

"Based on whatever I heard, I can say that Tricentis qTest is a little costlier than other test management tools, like Jira, Zephyr, or Xray."
"For me, pricing for Tricentis qTest is moderate, so that's a five out of ten. It's more affordable than my company's previous solution, which was Micro Focus ALM."
"We signed for a year and I believe we paid $24,000 for Flood, Manager, and the qTest Insights. We paid an extra for $4,000 for the migration support."

Popular Use Cases

Users primarily utilize Tricentis qTest for test case management, storing and scheduling test executions, linking with Jira, and tracking defects. It streamlines testing processes, supports design and archiving, facilitates manual and automated testing, and centralizes quality assurance activities. Various teams manage complex scenarios, business logic, and multiple releases. They use qTest on cloud platforms, ensuring they receive the latest updates and maintain integration with other tools like Selenium.

Service and Support

Customer service and support of Tricentis qTest have been responsive and helpful, though some users report areas for improvement, particularly with first-tier support communication and response times. Technical support is described as friendly, quick, and effective, with some users highlighting occasional issues with ticket resolution speed and functionality limitations. Overall, multiple interactions with the support team have been positive, with quick and useful responses, especially from higher-tier support.

Deployment

The initial setup for Tricentis qTest was generally straightforward, with significant assistance from Tricentis. Many organizations experienced quick deployments, often within one day or a weekend. However, some found the process complex due to strict guidelines and data migration challenges. Training and user adoption were favorable, with qTest being praised for its ease of use and centralization. Planning played a crucial role in ensuring smooth implementation, especially when integrating with tools like Jira.

Scalability

Tricentis qTest scales impressively across global teams with no complaints. It supports varying implementations and integrations seamlessly. Maintenance is minimal due to its cloud-based nature, with no bandwidth issues reported. Users plan to scale gradually, appreciating new features. There have been no significant performance or license issues, though some organizations face minor management challenges. Tricentis qTest handles high user loads well and integrates with other tools effectively, such as SmartBear for API testing.

Stability

Tricentis qTest is generally stable with few instances of downtime or severe issues. Some users experience rare performance lags or brief outages, notably after regular use or before updates. It is highly rated by users, with some noting initial difficulties that were resolved over time. Optimization is an area for improvement, especially with large volumes of records. Stability ratings vary, typically from seven to nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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