Service and Support
Customer service and support of Tricentis qTest have been responsive and helpful, though some users report areas for improvement, particularly with first-tier support communication and response times. Technical support is described as friendly, quick, and effective, with some users highlighting occasional issues with ticket resolution speed and functionality limitations. Overall, multiple interactions with the support team have been positive, with quick and useful responses, especially from higher-tier support.
Deployment
The initial setup for Tricentis qTest was generally straightforward, with significant assistance from Tricentis. Many organizations experienced quick deployments, often within one day or a weekend. However, some found the process complex due to strict guidelines and data migration challenges. Training and user adoption were favorable, with qTest being praised for its ease of use and centralization. Planning played a crucial role in ensuring smooth implementation, especially when integrating with tools like Jira.
Scalability
Tricentis qTest scales impressively across global teams with no complaints. It supports varying implementations and integrations seamlessly. Maintenance is minimal due to its cloud-based nature, with no bandwidth issues reported. Users plan to scale gradually, appreciating new features. There have been no significant performance or license issues, though some organizations face minor management challenges. Tricentis qTest handles high user loads well and integrates with other tools effectively, such as SmartBear for API testing.
Stability
Tricentis qTest is generally stable with few instances of downtime or severe issues. Some users experience rare performance lags or brief outages, notably after regular use or before updates. It is highly rated by users, with some noting initial difficulties that were resolved over time. Optimization is an area for improvement, especially with large volumes of records. Stability ratings vary, typically from seven to nine out of ten.