Adobe Workfront Reviews

Use cases I have supported included request queues, bug and issue support, campaign and program management, proofing, approval processes, workflow templates, agile team solutions, resource management, timesheets, DAM integration, and executive reporting dashboards. I love how the tool allows global teams to coordinate and complete work efficiently across time zones and supports process maturity and optimization. 

Workfront drives digital transformation and helps teams gain transparency to break down silos and improve operational efficiency.

Feature-wise, I would say that its overall ability to be infinitely customizable is most valuable. Being able to easily create custom fields, calculations and forms to attach to various objects makes it possible to build solutions to support unique processes allowing the tool to be built to augment existing processes rather than dictate process requirements based on tool limitations. You are never boxed into a single solution. It can support waterfall or agile methodologies and can scale up to produce analytics for executive-level reporting and decision-making. 

There are aspects of it that are clunky (user interface, agile boards, dashboard tools, resource management) because it is trying to be good at everything but they are continually improving. For example, resource management tools could be more helpful if there was a way to see actual hours within the workload balancer.

I have been using Adobe Workfront for seven years as a customer of the solution.

Stability has degraded somewhat since 2020 and bugs are more common after updates than they use to be. Problems are typically fixed quickly, but reduced stability has begun to impact adoption as frustrated users develop workarounds when they lose tryst in the tool to work reliably. 

Works well for teams of 50 or more and scales. Best to partner with an expert architect if you plan to scale up, a clear roadmap, strategy, and solid architecture in templates and objects will set you up for future operational success.

My experience with the support team has been amazing. I've contacted them in many different ways, whether it's just a phone call in an emergency time-sensitive problem or a scheduled support meeting to review questions about functionality or advanced text mode coding. I got what I needed when I needed it. They have different levels and types of support available and all are wonderful. 

I rate the support a ten out of ten.

Positive

I’ve used Basecamp, Smartsheet, Microsoft Project, and Excel. Workfront is the best all around tool and has increased productivity in each instance I have worked in. 

The setup is complex with a steep learning curve for the admin and project managers but Adobe provides a wealth of training and support solutions that make it all possible.

I have seen both done. An in-house team can get it done but support from an expert vendor is worth the investment, especially for larger-scale implementation or when there is a need to scale quickly. They will absolutely set the in-house team up for greater success.  

I have seen a return on investment with the solution. It improves how organizations work together. I have personally seen it affect productivity by an increase of 50-250%. 

Higher price for smaller companies especially if the team is all on-site, better suited for teams of 50 or more, and especially valuable for remote teams looking for scalable solutions that can grow to full enterprise level. Licensing costs are easily offset by quality and efficiency gains and once you scale up reporting analytics the value really increases. With support from Adobe and an amazing community of experts, you will be able to tailor the tool to your requirements which can adapt as your needs grow and change. 

I also evaluated monday.com and Asana. 

To those looking at buying the solution, I would recommend supporting it with a dedicated administrator role with the availability to provide daily tech support and training to all users to drive adoption and protect the investment. 

Workfront is a project management and resource management application. In other words, Workfront is a campaign planning tool. Workfront will help companies plan their marketing campaigns using some of the great features that Workfront offers.

From last year, the majority of work we have done is Workfront implementation and integration. For example, there is an organization that generally manages content. They used offline spreadsheets like Excel Sheets, PPT documents, and Word documents. They used to have multiple documents for each project, which was a cumbersome activity. We used Workfront to help them streamline this process.

The intake feature is the most valuable in Workfront. When you want to tag someone or assign work to someone, you can use the @mention as we use in social media.

Workfront comes with some native integrations with Teams, SharePoint, Microsoft Office, Jira, and Salesforce. We can establish connections with such third-party applications using simple settings and without coding knowledge. However, this functionality offers very limited features and should be improved. Workfront's reporting capabilities must be improved. Although they claimed to completely update the reporting experience by designing a dashboard, it's been a while since they did.

Currently, we can see very limited options on the home screen of Workfront. They should provide an option to navigate from the Workfront home screen to different third-party websites our clients use, like Jira or SharePoint.

I have been using Workfront for about six years.

I rate Workfront an eight out of ten for stability.

I rate Workfront a seven out of ten for scalability. Since Workfront is evolving and working on introducing a lot of connectors, we plan to increase the usage of Workfront in the future.

Workfront's technical support is really helpful. Since the company I work for is a partner of Adobe, the response time is really fast. We receive the response in three to four hours if we select the critical option while submitting the request. These days, they are taking a little more time to respond, but I am happy with their technical support.

It's an absolutely easy process to deploy Workfront.

We have seen a return on investment with Workfront.

The pricing of Workfront is completely license based. They offer pricing depending on how many users we are trying to onboard into Workfront. If you have already opted for some Adobe solutions, they might charge a little less, considering that you are an existing customer.

I recommend users validate their needs against Workfront. They need to consider what type of features they are looking for and the problem they are trying to solve. Users should proceed with Workfront if it solves at least three of their four problems.

Overall, I rate Workfront an eight out of ten.

AtTask's ability to quickly apply project templates to any given request (e.g.tasks with owners / dependencies / timing) gives order to a busy workload and clarity to business owners seeking to get work out the door.

At this point, all of our key resources (e.g Copywriters, Visual Designers, Coders) use AtTask as their sole source of knowing their workload on any given day / week / month. This presents their tasks in such a clean, orderly format; along with making it easy to see which work is ready to start because the preceding work has been completed; that we've increased individual efficiency / production without raising stress levels.

The ways for employees to generate reports; e.g their own workload in calendar year 2014; are not necessarily as intuitive as they could be.

been using AtTask for 4 years; 3 actively.

Yes; our initial deploy was not a success due to poor account management. However, AtTask did act in a timely, responsive manner and sent out a much better expert to essentially re-deploy the product to great success and adoption.

No.

None yet.

Very good! There are easy ways to submit "help"-type tickets and they are always picked up within less than 24 hours.

Haven't had much use for this frankly; technical issues are incredibly rare.

When I first joined the team, they were using Excel to manage projects....it's not terrible efficient and full of precarious potholes! (e.g. version control issues among even a small team)

it was complex to adopt our existing processes and asks; so it took a bit longer than anticipated.

In House team ran the implementation with one account rep from AtTask.

N/A; it's more user acceptance and use, which is high.

Within budget :)

We did but this was before I joined; and selector is no longer with AAP.

The workflow management option has been the most valuable up front. It was part of the strategy to get the tool in the door and proof of concept it. By using this Land and Expand model, it has increased overall user adoption by using the same principles sales use by making some invite only. Once users got into the system, this increased their willingness to learn and improve what was already being done.

Currently we are using AtTask within the Corporate office as a Land and Expand model. AtTask is currently being used as a workflow management solution for a majority of users and as a project management tool for a few other departments. The tool solves the problem of transparency as well as overall communication between team members and projects. It keeps everyone on the same page of what is going on and when it's being done. Where a lot of companies have their silos, this breaks into those silos and begins to create a more collaborative effort to solve issues.

The biggest room for improvement comes from faster iteration times. Currently the larger releases are coming quarterly, but this also means that if they aren't already working on a section of the tool, your enhancement request may be a long way in the distance. They do have quite a few Product Managers within the company that are assigned to different parts of the tool, but with quarterly release schedules it can seem like requests fall into a black hole.

8 Months

The biggest issue with deployment wasn't really an issue per se, but merely configuring the system. The system can do so much that it can be difficult to narrow that focus to where your needs are and where your wants begin. We had a great on-site consultant that walked us through most of the process and a few times where we needed to reach out to gain different perspectives of what we wanted.

The system has only been down twice since we came on board and neither was a long amount of time. The longest it was offline for was 20 minutes (the other time was down less than 5) and that was over the course of 8 months. Their status pages keep historical stability reports so you can actually see how much up time there really is.

Our company currently has nearly 2000 employees with roughly 1600 of them in the system. Thus far, I haven't seen any real concerns with regards to scaling the tool to match our needs. The pilot group started with 20 or so people so that should give you a general idea.

I have not had one issue with Customer Service. They are generally quick to answer your questions (either by phone or by ticket) and if they don't know, they dig until they find out why. I have not received the response "that's just the way it is" with regards to any of my questions. Even if the tool currently does not do what I would like it to, they are extremely helpful in finding out why and offering to submit an enhancement request on my behalf.

I've ran into a few technical issues over the course of 8 months and there have a been a few times where tech support will jump on Skype or Adobe Connect and work out the issue with me. They are more than willing to take the time to find out what's going on and fixing it. Depending on how large of an issue, it can sometimes take time to get corrected, but I haven't had one issue not be resolved.

Previously, we had a proprietary solution for workflow management, but it wasn't as robust as we would have liked. With resources being allocated to more important projects, we needed something that would fill that gap and AtTask was it. We were also using SharePoint for some document storage and project management. The problem was that it was a fairly old version and didn't have the support it needed to be successful.

The initial setup was complex and does require some technical understanding, but also understanding of your company's needs and objectives. This will ensure better configuration, but also increased success rates of user adoption.

Our implementation was all done in-house. No outside vendors were used.

We currently have qualitative ROI, but we are currently gathering the quantitative ROI based upon A/B split testing and performance gains across the enterprise.

For cost inquiries, I would suggest contacting AtTask directly and speaking with them. They may or may not be a good fit, depending on what you're trying to accomplish.

Out of the box AtTask had more things pre-done so you could literally use it day one if you wanted to. Not recommended since more of the functionality needs to be configured, but day 1 it could be used. SharePoint and Project Online are both great tools, but the amount of configuration to get it to do what was needed wasn't worth the time spent in comparison to using a tool that already had it built in. Daptiv and other project management solutions were considered, but the workflow management aspect coupled with project management is was clinched it.

AtTask is a great project management and workflow management tool. It also takes care of portfolio and program management as well, which are part of the project management ecosystem. This is where AtTask shines and where I would suggest it being implemented. If you're looking to go beyond those areas, it may be possible to implement AtTask, but you may want to look more towards another solution that specifically handles what you're working to solve. An example of this would be trying to use AtTask as a Customer Relationship Management (CRM) tool. Technically, you probably could shoehorn a CRM into AtTask, but that's not what it was designed to handle. You're better off using Salesforce or something similar in that scenario.

AtTask is cloud based and very easy to use. AtTask provides collaboration on projects which is critical to a projects success. Gives everyone high level visibility in their projects down to the smallest detail. No more spreadsheets!

With AtTask we are able to minimize meetings and internal email. AtTask allows us to communicate within the project so that we have an audit trail of the project. It has allowed us to bring all of the teams closer together to help with approvals and the completion of the projects. No more missed deadlines. The benefit is we have cut our meetings by 50% and with the reporting part of AtTask we are able to keep to our deadlines and prioritize the projects better.

I would have to say the "Updates Tab" where comments on the projects are posted. I would like to see a way to highlight text in a different color or bold the text, for certain copy updates to a project. This would help when explaining copy edits on a project. We are now putting the copy edits in a word doc and uploading to the "Documents Tab" for the edits to be made. This works but it would be nice to have this ability in the "Updates Tab".

We have been using AtTask for over a year.

No issues to report, the deployment was successful!

No issues to report with stability.

No issues to report with scalability.

On a scale from 1 to 10, and 10 being the highest level a 10!

On a scale from 1 to 10, and 10 being the highest level a 10!

Very straightforward no issues.

Yes all of these companies:

Know how many users you will have and discuss with your consultant about the access levels for each user. Also have your workflow structure documented to review with your consultant. Give all users a deadline for going through all training to make sure everyone is trained before they begin using AtTask in the production environment.

The usability of the system has been great. It was by far the easiest product to use based on the products that we reviewed and the adoption with the use of the product has been great in terms of people understanding the system. People spend time learning our process and methods, and not the tool which is the way it is supposed to be.

The communication enhancements with the tool have been wonderful. In some cases, Workfront has replaced email communication and everything is done in the system. People have left the dashboards up on their computer screens all day and really use that to manage their work, communication, time, and really all aspects of their day.

We have two separate departments that use Workfront for various reasons, but they also collaborate on many projects together. Having that unified tool that both departments work on has helped greatly with their work together, approvals, communication, and keeping up with tasks.

Some of the specific functions in the system can get a little quirky and could use some help with, but those are really for unique cases and not general system functionality. The mobile app or table use of Workfront could also be better (from a project manager's prospective using the Gantt Chart). The legacy gantt chart that was built in Flash and Java was great in terms of its usability but it wasn't sustainable with newer technologies. Worfront is still working on a better solution for the Gantt and in my opinion haven't developed an acceptable replacement for the legacy gantt so we continue to use it.

Since 2009

We did not. Its been a long time since we first deployed it, and things have changed in terms of our process and set up if the program. When we've deployed the program out to other offices, not a start from scratch deployment, more like an extension of what is already in the system, everything went smooth and easy.

There occasionally is errors where you need to reload the browser, or what you did didn't get save but those are the types of errors that aren't easily replicated so they were more of exceptions then the rule. There really hasn't been any issue with stability.

We've successfully expanded the use of Workfront from one department to about 5. The biggest issue with scalability is the use of custom terms and statuses in the system. The permissions in the system are pretty good so if there are things that people shouldn't see, they won't see but when it comes to the custom statuses and terms, everyone sees those. We had to use workarounds and put the department's name in front of those custom areas, but it would be nice to be able to hide and show those based on permissions.

Excellent. We've always had good response time, and the representatives have been knowledgeable.

The support has been good. As an administrator, I feel that I know the system very well and I'll only use technical support when there is something that I can't figure out, which in some cases means that the tool just doesn't do want I want it to or what I think it should. That sometimes is frustrating but that is on me and not on the technical support.

MS Project and Excel. Nothing was enterprise for the department, people used what they wanted so we switched to get more uniform.

Straightforward, although the word of advice given to me and what I give to others is that what you go live with isn't necessarily what you'll have live up in a few months. Once you start using the system more and fully realize the capabilities of the system, how you've set things up will change.

Vendor came in for a week with us and worked with us on requirements gathering and set up of the tool. It went well. Adoption was slow on our end so we could have used more work on that but the actual set up of the system was good.

We don't use the system for ROI tracking so unsure.

Only cost that I am aware of is the license per user cost.

Yes, we evaluated other solutions. Innotas, MS Project Server, Team Dynamix.

This is a great tool and can really help an organization. It is a solution to manage your process, not define your process. It is important that you develop your process and methods and then configure the system to use the system. You can use the system to help develop some of your processes, but you'll be better off doing the opposite.

The product is very effective in helping the collaboration of our team members. Implementation of projects and tasks has been streamlined since we deployed Workfront. 

The monitoring of task progress and giving on-time insights to our teams has been helpful.  Remote teams working on the same projects with teams in our organization can collaborate and finish projects on time. 

The user interface of this tool is flexible and easy to work with it. Documents and data of our workforce team are safely kept. Teamwork has been achieved and our company has grown.

It has led to teamwork and excellent workforce management. Our customers are very happy, as we can finish their tasks and projects within the stipulated timeframe. Online team collaboration between departments and our teams is done effectively. It offers an excellent environment for data safety. It has improved the service delivery to our customers. The user interface is easily customizable. It has helped us improve data handling techniques with improved customer relations. There is excellent and quick ROI.

Collaboration among our teams has been the most useful aspect. During project and task implementation teams can share their notes to make sure that they operate on the same page. 

Monitoring the progress of projects and tasks is very effective. There is now proper management of our teams. This has lead to improved service delivery to our customers. 

Data control has lead to the security of our client's data. We have customized this tool to serve our clients and improve self-service among clients. It gives us exact performance and insights on how the future market might look like.

The current version has great and powerful features. I have not experienced any performance problems from the operation of this platform. I have no complaints so far. However, they could improve on the speed of the product. The interface can also be customized to fit and accept many tools for better performance and customer service improvement. 

The current technology and system plan implementation could boost service delivery. 

The overall performance in our company has been awesome. Management of our resources is more secure under Workfront.

I've been using the solution for 6 Months.

The platforms has highly impressed our company.

The customer support team has been very supportive throughout.

I did not use a different solution.

The setup was straightforward. It took less time to deploy and start working with it than we thought.

We implemented through a vendor and they were very professional.

There was quick and on time ROI.

The setup cost is manageable for small, mid-sized, and large business enterprises. 

I evaluated Wrike, however, our deployment team settled on Workfront.

Workfront's reporting features are the most valuable to our company. Right now we have reports for our production queue, shipping queue and our customers.

Our company had a hard time tracking material used and where projects stood in our work flow. Now we have an extensive recall report that can track the material we use by lot number and job.

I would like an easier way to set up timing on templates. Right now we have cookie cutter options. Not sure what the best solution is for our company but we could use some help on the timing of pre approved projects.

We have been using Workfront for 6 years

The only problems we encountered with deployment had to do with our staff not willing to adapt to a new system. Otherwise once workfront is set up it is easy for people to use.

No, we have not encountered any issues with stability. Everything we have in place is working well. We have only had two short occurrences with wide scale performance issues

The best part of Workfront is that it is a good system for large jobs as well as smaller scale projects. Most of our projects are about the same size and scope but I can easily see how Workfront would be able to handle all job sizes.

Customer service is great with Workfront. Everyone you speak to seems genuinely interested in troubleshooting a problem or idea with you. Sometimes response times are longer than I would like.

Technical support is excellent with Workfront. Their online help desk works very well. I wish there was more of an opportunity to call someone if need be.

No, we started using Workfront back when it was called "at-task". Prior to that we would have excel spreadsheets filled with data.

The initial setup was complex. The system is robust and there are many factors to consider when setting up. Timing was the hardest part for our team as we have a lot of situations where the timing of a project is in flux.

We implemented through an in-house team. A member of Workfront came in from Salt Lake City to guide us through, but we did the implementation ourselves.

I don't believe i would be able to accurately answer this question. I personally believe that we the benefits of having Workfront do equate to a monetary gain.

I was not around for the set up cost. Annually we spend $7,344.00 on the system. This includes a customer support package.

I was not part of the team when the evaluation process took place. I believe Workfront (at-task at the time) had a rep come in and do a presentation.

If your company or team decides to go with Workfront, it has all of the tools needed to run an excellent project management system.