Adobe Workfront Reviews

Great software that is customisable and easy to use.

Regularly updated with new or improved features.

It is extremely easy to use, and the ability to create custom fields and forms enables me to track the metrics that matter to me.

Great customer support.

We have developed an end-to end workflow from client request for scoping, to raising SOWs, to project delivery and post-project reporting.

Visibility of project progress has been dramatically improved across teams. Centralised communication and document storage has helped improve efficiency, and post-project reporting has helped refine processes.

Reporting using charts could be improved - I currently export a few complex reports to Excel in order to create the charts that I need.

Responsiveness of the website could be better at times, but a new data centre should be online soon and should help.

15 months

We had an onsite consultant oversee deployment for three weeks, and this was very successful. I recommend process mapping prior to setting up the system.

No, we did not encounter any issues with stability. Once or twice there have been issues, but over an 18 month period this is better than expected.

No, we did not encounter any issues with scalability. We have expanded from 50 to 80 users in EMEA, but have 600 globally.

We have Platinum support, and are very well looked after. Our customer service representative is very friendly and amenable.

We have Platinum support, and are very well looked after. I have a weekly call booked with support to pick any ongoing issues, as well as being able log issues as they occur.

We had no previous solution. We were using Google spreadsheets, and as we grew a solution like this became necessary.

Initial set up was fairly complex as we have users with many different roles and were keen to set it up to lead to the most efficient processes possible.

We implemented through a vendor team, and our onsite consultant was both knowledgeable and very friendly. He was with us for three weeks.

Improved efficiency and visibility across different service teams leads to less time spent per piece of work. Savings vary across teams but average around 15%.

The pricing is not cheap, comprising a per user licence fee as well as al the set up and training costs - but is fair especially with discounts applied.

Before choosing to go with Workfront as our work management solution, we evaluated other options - namely Traffic Live by Sohnar and Basecamp.

No. I do not have any additional comments or advice regarding this solution, other than I recommend the Workfront as a great solution.

Logging hours is not painful, there are several choices to input them.

The collaboration features are very good: comments, sharing of documents, approvals, etc.

Work requests via assignments are clear and provide accountability.

Integrated document proofing and versioning is a must for any creative department, and this one works really well.

Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform.

Our main aim using Workfront is to manage the capacity vs. workload of our department and to be able to forecast the demand.

Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical tasks between multiple projects at the same time (which happens when several campaigns overlap).

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.

Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.

Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.

3 years.

We are using the cloud (on demand) service, so we haven't found any issues with the deployment. The website is working good and there are no compatibility errors.

There have been some service disruptions, but they have been very punctual. Workfront has a status panel to check how the fix is progressing and the help desk is very helpful at those moments.

We have initially started using Workfront with 10 users, now there are close to 30 people using it and is still a suitable option. Sometimes it's also opened to external partners, so they can collaborate on our projects.

Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Quite good. As soon as a bug is reported, they provide a workaround for the time it's going to take to get fixed and you receive progress updates on the fix, until it is deployed and you're asked to confirm it's working as intended.

No, previously all Project Management coordination was done without a Project Management Information System and we were relying on spreadsheets and other basic collaborating tools (Drive, Docs, etc.).

Learning curve is steep, it doesn't take much time to get familiarized with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

We have implemented it with a Workfront consultant. They have helped us configure the system and refine our workflow. After 2 years, once we have gained the sufficient know-how, we have done a review on how we used the tool internally to improve our processes and take the most out of the tool.

Return On Investment is hard to measure. Basically what we have gained is to be able to show our internal clients the effort we are dedicating to their projects as well as tracking if our dedication is in line with the resources they invest in our department.

The on demand solution is quite flexible. You can add or remove users as you need them, so the investment to start using the tool is not prohibitive and allows more users to be added easily.

Yes. We have conducted a review on alternatives. Workfront turned to be more specific and useful for a Marketing agency or in-house department in comparison to the others.

There are some points to improve, but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.

The reporting is great and having all projects in one place has made looking at what is going on in the company much easier.

We now have several areas using the tool and since many of us work across departments it makes assigning tasks and tracking work very easy and quick.

More customization of the user interface would be nice. It would be nice to have the ability to create requirements documents and other commonly used documents for managing projects directly in the tool. Otherwise it functions great.

over 1 year

From a system standpoint no, the consultant was great. Internally yes, the users that started out did not go through all of the training which made it difficult to get everyone up and running on the same page initially.

None. The system vary rarely is inaccessible and if it is, it is very short lived. Their webiste has some great tools to see if there are issues and privde updates to them.

None. We are still scaling up and adding other division from the company globally. When we implemented the consultant made sure we designed and built it with that in mind.

Outstanding. I get replies usually the same day. They are always availabel and friendly when we call, which is not very often at all.

Outstanding. I get replies usually the same day. They are always willing to help out, offer solutions and jump in to find the best approach for your organization.

No

Complex, but that was self-inflicted. Some areas using the tool wanted to much depth and have since backed off a bit.

A vendor team and in-house. We drove most of it since we support the users and wanted to be the subject matter experts.

We did not measure it.

Over plan, you think you know how many will use it, but it will grow or others will want more capability that you initially thought.

We did, but I do not remember the names of the other tools. Workfront (AtTask back then) was far above the other tools we looked at at the time.

It is a great tool and functions well across an organization. We have many different departments using it and all really enjoy and benefit from it.

Streamlined Project & Incident Management

Time Reporting

Customization

User friendly

Great for approval workflows

We were able to combine Project Management, Help Desk ticket handling, Time Reporting and now we have everything in one place. This saves a lot of time and since all work items have the option to post a comment and get other people involved, we are no longer sending emails about this.

Customizing and maintaining Workfront can be very time consuming. Also, once you get really familiar with it you will notice a few bugs.

2 years - Anaconda

As I mentioned, there are a few bugs in the system but nothing to worry about. Also, they have a website with information but it is not updated nor complete. Sometimes the only option is to use a consultant for basic things that could and should be listed in their help site.

We get a few errors every now and then. Most of them will go away without intervention of our Internal Support team or Workfront's help desk.

Some reports are beginning to take a lot of time but this is not affecting the general performance of the system. We have approximately 2000 active users and Workfront is working just fine for everyone.

They are really helpful. They are experts in their product and they will immediately identify when you go to them with a question, a bug or an enhancement request. Also, they will share their best practices or new ways to do things.

Their first level of support is really good when handling questions or minor incidents. When you report a bug it can take a long time for them to get it fixed. If you request a new functionality you may never get an answer.

Yes, we were using three different tools. The user experience and functionality was amazing, so we decided to switch

It is as complex as you need it to be. In our case we have lots of projects and we want to measure so many things that it took quite a while to configure, but in the end it was great.

We had some intense consulting sessions with Workfront, but we did it ourselves. We deployed in two phases, the first one was handled by the PMO and then they walked us through the second phase.

I was not involved with the financials of this so I wouldn't really be able to tell. Users in the company have been really happy with this system.

I was not involved with the financials of this so I wouldn't really be able to tell. Users in the company have been really happy with this system.

When I got here they had already decided to switch to Workfront and I am not really sure what the other options were. I believe they were considering Remedy.

Workfront is really good for Project Management. They have another section for "Requests" which is intended to be used for handling Help Desk tickets but this part lacks functionality. There are no categories, no SLA, no Priority based on Urgency and Impact.

I liked the KPI functionality. I also liked that it had an open API.

I used it for 2 years

Reporting for project management.

Mostly, it has to do with reporting project status updates to the management team.

It's not as robust as SharePoint 2013 with Project Server/Web Apps.

8 Months

Other than small bugs here and there, it was stable.

No

Determine what requirements you have a Project Management system before investing into one. Really look at what your organization is intending to use it for.

Reporting, Dashboard, Resetting User Password.

Allowed projects tasks to be visibly tracked by all members of the company.

Bugs in creating linking tasks. Sometimes when using the "Link Tasks" button, it links the wrong tasks. It was a little frustrating when creating predecessors for tasks.

I have been using the solution for 1 Year.

Lots of bugs with AtTask. I had to call Help line A LOT for help.

No.

5 out of 10.

5 out of 10.

Not sure- I was hired Only to learn AtTask. I did not touch previous solutions used.

Not too sure- when I was hired, AtTask already deployed and implemented.

AtTask is quite easy to learn and use to manage simple projects.

• Timesheets
• Planning
• Real time KPI control
• No need for ad hoc reports.

Easy sharing within our organization of data and information about running projects.

• Available options for charts in reports
• Changing values (hour costs, billing rates, etc.) while the project is still running the effects previously calculated in the project financial data.

Seven years.

Not relevant.

No. We have 20 users and up to 40 projects/year.

Good. Though it is not so easy to obtain your specific answer, but in the end, you are directed to the right solution.

Rather complex. Too many ways to get to the same result.

Start simple. Make every user see the same views at least in the beginning.