Adobe Workfront Reviews

• Project templates
• Reports
• Dashboards
• I love the custom forms - the custom forms have fulfilled every need for data needs within Workfront, and the flexibility to integrate custom form fields into any report, view, filter or grouping has been wonderful

• Implemented as an enterprise service desk solution (metrics, resource management, customer satisfaction communication workflow)
• Implemented as the PMO project management solution (dashboards, metrics, resource management, project management lifecycle)
• Greatly improved enterprise workflow through the entire project management lifecycle as well as help desk functionality.

Although the reporting will get the bare basic metrics to present, Executives now want more. The ability to show high level summaries with the ease of drilling down to details within one report. With limitations in the grouping/charting functionalities - multiple charts reports are often needed for one summary presentation. Agile dashboards need improving, and they need to improve the branding on the business cases.

I've been using it for four years.

I have not had any issues with deployment.

I did not have any issues with stability.

I have not had any issues with scalability.

Customer Service:

5/10 - it is sometimes tough to get an advanced technician to review tickets. I find I am more advanced than some of the support team and the more advanced tickets are then deemed suitable for the "contracted support" team - which costs money. The functionality I have asked them to review is pretty basic and core to a standard PM workflow so this can be frustrating.

Technical Support:

5/10 - no further issues with technical support than otherwise noted above.

No, the organization did not use any solution prior to Workflow.

straightforward, organizations just need to plan ahead and think of how you would like to create the structure so it meets all your needs 5 years down the line. Allow for growth in the organization

We implemented it in-house.

It's worth the money it costs.

Building reports and dashboards is simple. Building custom workflows and input forms is fast and provides better control over our business.

Some workflows that were heavy in tasks are now centralized in one project. This provides optics on our current workload, what is late, and who is the primary owner. Reports used to take weeks to build. Our users can build them on their own in a 30 minutes or less.

It would be nice to have a different price plan for users that are not using the system except for a few times each month.

Almost 1 year.

The deployment was very impressive. A two week engagement is a big time commitment, however, you have actually a working system and reporting by the time you are done. Well worth the investment.

None

It does require a full time resource for the first 2 - 4 months if you want a enterprise wide fast adoption. Other than that it requires buy-in from all levels to make the transition smooth.

Customer Service:

The customer service is great once you get the right person on the phone. Sometimes the person can't resolve the challenge because it's more about custom workflow. It's sometimes best to use their professional services to solve complex workflow challenges.

Technical Support:

We haven't had too many challenges. The only issue we had was around enterprise Outlook and Active Directory set up issues. They didn't get fixed as fast as we wanted but they were resolved.

We used Central Desktop, SharePoint, and MSProject. All of them have some strengths, but Workfront is the system that has the most comprehensive solution and the best support. They have a higher price point but you end up getting better user adoption and a better solution. Workforce is also much more innovative and faster at putting our releases because of their SaaS model. Their client base is much more creative which in turn helps everyone.

Setup was great. The person that came on sight listened and delivered solutions. We are starting to use some of Workfront's best practices for our client set ups.

We used Workfront's resources to implement. They were great.

We had a 6 month ROI. We continue to add licenses. It must be worth it if we are buying more.

The costs are a bit expensive in terms of licenses and adding an internal FTE to administer the system. We get our money back in better service levels and improved moral for employees to track wins in their department.

Central Desktop, MS Project, and Sharepoint.

Invest in an business administrator. It's worth it.

The project transparency in AtTask/WorkFront is amazing. It helped us become so much more organized and gives us so much data to help report in ways it would have taken me weeks do to. Now I can build the report fast and have it at my fingertips to use at anytime.

They have so many reporting options and custom dashboards it has really help everyone see exactly where their projects are and helps me search on things not possible before (in excel).

Some of my reporting needs, I have had to add custom calcuations and when I have called to get help, they say it is a custom ask. I hope someday they incorporate those, as I am not that great at building correct calculations.

Almost a year.

No, we had someone here from AtTask for 2 weeks helping us build and set up AtTask. The only issue was getting my users to start to use the system.

It has been great this past year, no major issues.

We have over 115 users and started with 15 and its been pretty seamless so far. Its a constant work in progress to make it better, but its mainly to do with me realizing all AtTask can do. Also now that we have many users I am getting more asks for certain reports, etc.

Customer Service:

Great! Super helpful and pretty good response time.

Technical Support:

When I have scheduled a consultant call for extra detail help, they have been great.

Yes, we previously used Excel and then Clients and Profits. AtTask is so much more user friendly and design wise nicer to use daily.

We had someone here from AtTask for 2 weeks helping us build and set up AtTask. The only issue was getting my users to start to use the system and trained correctly.

We had someone here from AtTask for 2 weeks helping us build and set up AtTask. I am constantly training my users and built out a PPT specific for our team to reference that I refer to all the time. AtTasks Discovery docs were very helpful to do before their consultant came onsite.

Considering we went from 15 users to over 100, this tool is great. We thought it would be just for our creative team and now it includes several other departments.

I believe it was about 30k the first year and the second year should be cheaper but I haven't seen that invoice yet.

Yes, we thought about Basecamp, Clients and Profits, Clarizen, TimeFox, Workamajig.

Happy with it so far!

Customizable reports - we use reports for everything. Early on our users indicated that some of the canned views that Workfront provided were not adequate for our needs, so now the work that they have been assigned is provided to them in a form that they're able to better digest.

Our Compliance department loves Workfront. They finally have an easy way to see what work they have, and what work is coming, without everyone having to resort to updating spreadsheets on their own time.

Workfront still has a lot of growing to do in the proofing and review areas of the application. We love proofHQ but certain functions are broken for us right now and it's difficult to say when a fix is coming. Additionally, the document review process is way too clunky and needs to be streamlined.

Our team launched Workfront in April 2015

We deployed with the help of a consultant, and he was very helpful in getting us to align all our processes within Workfront. I don't think we would have been able to do as well if we were doing it by ourselves.

Additionally, we bought into a certain number of consultant hours with Workfront, and this was crucial for us as it allowed us to iron out a few wrinkles in our processes as well as creating additional reports.

There was one huge issue where for some reason, proofHQ went down one day. It took a week for us to fix it, and in the process we lost a couple of documents. Normally we don't have any problems although during certain times of the day, the website appears to be a little slow.

We are in the process of adding additional teams to Workfront and we don't anticipate it will be a problem. Workfront's ability to segregate work based on permissions and different teams and companies is helpful in this regard.

Customer Service:

Customer service is pretty good. Our customer service rep is very responsive. I log into the workshops and classes on a regular basis and staff is friendly and knowledgeable.

Technical Support:

Initial response is stellar and so long as the problem is easily fixable, the resolution is almost immediate. Where Workfront tends to fail is during problems that have a longer life - anything that is "submitted to product" or "submitted to development" tends to fall into silence and we don't see any update until it's been implemented.

I don't believe we had a different solution before Workfront. We were limping along with a combination of sharepoint, excel spreadsheets, email, and a documentation system that was very clunky and hard to customize. Nobody really knew what was going on, and as time went on and we started growing our work, we knew we needed to find a solution that would address these issues.

Initial setup seemed to be pretty straightforward, and our IT department had very few issues. We needed additional meetings surrounding SSO, and email functionality never really got straightened out, and it's difficult to put a finger on why, since our company tends to be pretty security-conscious.

We implemented through a third party recommended to us by Workfront. They seemed pretty expert at the time, considering that we were very beginner-level. It's really helpful to stress that anyone coming in have some experience with the kind of work that you do, because an understanding of your process is really key to making sure that Workfront works for you.

I can't speak about ROI except in the broadest terms. The reports are live and update themselves based on what's going on within each project, and this is a huge timesaver for us. Various departments that we have to collaborate with, have indicated that they are much more efficient with their work because they are able to see exactly where everything is and what's coming.

Our workers are more able to allocate their time in a meaningful way because of our transparent prioritization levels. Our PMs have indicated that several large projects would not have been able to go through as quickly as they did, without the level of collaboration in document review that is now available to us.

Really evaluate your needs and understand your process. The different license types allow different levels of access into Workfront, and although in the beginning, everyone in my team felt that they needed the highest level of access, this hasn't really been the case.

We evaluated everything we could find in the Gartner Magic Quadrant. Specifically, we asked 8 vendors to come in for demos, and narrowed down to two.

What I consistently hear from Workfront is that Workfront is not going to fix your process, and I certainly believe it. By putting our processes into Workfront we've been able to shed a light on where our problem areas are, and this has been instrumental in getting team members to be more accountable about what's going on in their area.

Project Tracking

Timesheets

Reporting

Previous to Workfront, all projects were tracked in Excel Spreadsheets. Updates were only received when a projects became critical. This lead to daily fire alarms and those who screamed the loudest god the work done. Now, all projects are tracked and prioritized based on several criteria. Resources know their schedule over a month out and are not having to shift focus several times throughout the day.

Agile methodology- When a task is assigned to an agile team the date associated with the task becomes null and void because is is scheduled in an iteration. The PM then does not have the ability to update the date and often will throw off the project schedule and show as behind.

I have used Workfront (AtTask) for two years now

None

None

With the new security levels the Administrative overhead increased.

Customer Service:

Excellent, very timely attention to urgent issues.

Technical Support:

Excellent, always had the answer I needed even though sometimes it required escalation to level 2.

Excel and project

The setup was very straight forward and it was simple enough to get my PMO team trained and efficient using it within only a couple of weeks.

Less than 6 months

This has been a great solution for us. We are integrating with TFS and ZenDesk so that each department can work within their own application. Work happens much more efficiently and the transparency throughout the organization is immeasurable as the majority of all executive reporting is happening within the tool.

Great software that is customisable and easy to use.

Regularly updated with new or improved features.

It is extremely easy to use, and the ability to create custom fields and forms enables me to track the metrics that matter to me.

Great customer support.

We have developed an end-to end workflow from client request for scoping, to raising SOWs, to project delivery and post-project reporting.

Visibility of project progress has been dramatically improved across teams. Centralised communication and document storage has helped improve efficiency, and post-project reporting has helped refine processes.

Reporting using charts could be improved - I currently export a few complex reports to Excel in order to create the charts that I need.

Responsiveness of the website could be better at times, but a new data centre should be online soon and should help.

15 months

We had an onsite consultant oversee deployment for three weeks, and this was very successful. I recommend process mapping prior to setting up the system.

No, we did not encounter any issues with stability. Once or twice there have been issues, but over an 18 month period this is better than expected.

No, we did not encounter any issues with scalability. We have expanded from 50 to 80 users in EMEA, but have 600 globally.

Customer Service:

We have Platinum support, and are very well looked after. Our customer service representative is very friendly and amenable.

Technical Support:

We have Platinum support, and are very well looked after. I have a weekly call booked with support to pick any ongoing issues, as well as being able log issues as they occur.

We had no previous solution. We were using Google spreadsheets, and as we grew a solution like this became necessary.

Initial set up was fairly complex as we have users with many different roles and were keen to set it up to lead to the most efficient processes possible.

We implemented through a vendor team, and our onsite consultant was both knowledgeable and very friendly. He was with us for three weeks.

Improved efficiency and visibility across different service teams leads to less time spent per piece of work. Savings vary across teams but average around 15%.

The pricing is not cheap, comprising a per user licence fee as well as al the set up and training costs - but is fair especially with discounts applied.

Before choosing to go with Workfront as our work management solution, we evaluated other options - namely Traffic Live by Sohnar and Basecamp.

No. I do not have any additional comments or advice regarding this solution, other than I recommend the Workfront as a great solution.

Workfront's reporting features are the most valuable to our company. Right now we have reports for our production queue, shipping queue and our customers.

Our company had a hard time tracking material used and where projects stood in our work flow. Now we have an extensive recall report that can track the material we use by lot number and job.

I would like an easier way to set up timing on templates. Right now we have cookie cutter options. Not sure what the best solution is for our company but we could use some help on the timing of pre approved projects.

We have been using Workfront for 6 years

The only problems we encountered with deployment had to do with our staff not willing to adapt to a new system. Otherwise once workfront is set up it is easy for people to use.

No, we have not encountered any issues with stability. Everything we have in place is working well. We have only had two short occurrences with wide scale performance issues

The best part of Workfront is that it is a good system for large jobs as well as smaller scale projects. Most of our projects are about the same size and scope but I can easily see how Workfront would be able to handle all job sizes.

Customer Service:

Customer service is great with Workfront. Everyone you speak to seems genuinely interested in troubleshooting a problem or idea with you. Sometimes response times are longer than I would like.

Technical Support:

Technical support is excellent with Workfront. Their online help desk works very well. I wish there was more of an opportunity to call someone if need be.

No, we started using Workfront back when it was called "at-task". Prior to that we would have excel spreadsheets filled with data.

The initial setup was complex. The system is robust and there are many factors to consider when setting up. Timing was the hardest part for our team as we have a lot of situations where the timing of a project is in flux.

We implemented through an in-house team. A member of Workfront came in from Salt Lake City to guide us through, but we did the implementation ourselves.

I don't believe i would be able to accurately answer this question. I personally believe that we the benefits of having Workfront do equate to a monetary gain.

I was not around for the set up cost. Annually we spend $7,344.00 on the system. This includes a customer support package.

I was not part of the team when the evaluation process took place. I believe Workfront (at-task at the time) had a rep come in and do a presentation.

If your company or team decides to go with Workfront, it has all of the tools needed to run an excellent project management system.

Work Management, Reporting and System Administration.

We are finding that AtTask is continuously breaking down the silos and facilitating cross-collaboration between groups and teams. In addition, it is giving us visibility into what our users are working on, and what customers they are working for.

As with any software, some bugs exist. However, they are usually fixed quickly.

1.5 Years

Yes, but the problems are mostly organizational and not problems with the software. The release of a new, very powerful access level model has been challenging to adapt to, but it gives a high level of granularity in access to objects within the application.

Very infrequently. We have the occasional slow days where the application seems to respond somewhat slower than normal. These slow periods usually resolve shortly.

No.

Customer Service: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.Technical Support: Excellent. AtTask makes sure that customers have multiple methods of obtaining support, from custom success consultants, requests with support, post-implementation consulting hours, and web-based training with facilitators.

Yes, our organization used a variety of solutions that were all consolidated into one single project management solution.

It was straight-forward from a technical perspective. From an organizational perspective, it was challenging to setup for a large, diverse organization.

We implemented with a combination of a vendor delivery consultant and an in-house team.