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Chief Business Officer at Couture.ai
Real User
Easy to scale, offers free credits, and good overall stability
Pros and Cons
  • "We get free credits from Amazon, and we like the overall stability. We haven't had to rely heavily on their customer success teams, which is a good sign."
  • "Billing issues can be a nightmare. It's tough reaching the right person to get them sorted out."

What is our primary use case?

We're a tech company, so we use a variety of solutions, but S3 Glacier is what we currently use for the database. 

We use it both internally for our own projects and our clients. We host some projects on Azure and AWS, depending on client requirements.

It's mostly used by enterprises for hosting various solutions.

What is most valuable?

We get free credits from Amazon, and we like the overall stability. We haven't had to rely heavily on their customer success teams, which is a good sign.

With hyperscalers like Amazon, things are generally pretty smooth. As long as the product is stable, billing is clear, and we don't have issues, we're happy.

What needs improvement?

Billing issues can be a nightmare. It's tough reaching the right person to get them sorted out.

For how long have I used the solution?

I have been using this product for about three years. 

Buyer's Guide
Amazon S3 Glacier
February 2025
Learn what your peers think about Amazon S3 Glacier. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is easy to scale. That's a major reason we use both Azure and AWS. They're very scalable.

We have around 35 end users using this in our company. 

How are customer service and support?

When we have to reach out to them, it becomes an issue. They can improve, but we don't need them frequently anyway.

We don't get the right people right away. They connect us to someone who doesn't know, and then it goes in a loop, and we have to be very patient to find the person who can actually solve our problem.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use Microsoft Azure services. But the usage depends on the client or the purpose. 

Some enterprises are typically on Azure, while others prefer AWS. We're cloud-native, so we don't differentiate between the two, but it depends on the client's needs.

What about the implementation team?

My tech team handled it. It was a matter of hours, not days.

One person should be enough.

What was our ROI?

We have seen an ROI. That's why we're using it. We see value in the return; otherwise, we wouldn't continue.

Mainly on the cost side, It's very easy to use, which leads to cost synergies. That's how we look at it.

What's my experience with pricing, setup cost, and licensing?

If it were cheaper, I'd be happier. I would rate the pricing an eight out of ten, where one is cheap, and ten is expensive. 

It is a yearly basis license. There are some other services that are linked with it as well. 

What other advice do I have?

Overall, I would rate the solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Matt Hardy - PeerSpot reviewer
Infrastructure Manager/Deployment Manager at Hivedome Consultancy Services
Real User
Top 5Leaderboard
A low-cost backup solution for database backups and disaster recovery

What is our primary use case?

We use the solution for long-term backups. We take database backups and synchronize them to Glacier after 30 days. We also use it as part of our disaster recovery.

What is most valuable?

We sync to S3 and transfer to Glacier. It is a slow system in terms of performance. Also, it's cheap. It takes several hours to retrieve data if you need something from it.

There's no storage limit, and the price is excellent.

What needs improvement?

Glacier could provide easy browsing.

For how long have I used the solution?

I have been using Amazon S3 Glacier for five years.

What do I think about the stability of the solution?

I don't have to monitor the solution.

I rate the solution's stability a ten out of ten.

What do I think about the scalability of the solution?

Only I am using this solution.

I rate the solution’s scalability a ten out of ten.

How are customer service and support?

I've used the amazon support.

Which solution did I use previously and why did I switch?

We have used Egnyte and switched to Amazon S3 Glacier because it is cheap.

How was the initial setup?

The initial setup was easy. I set up a management plan to automatically move old files into Glacier. We already had backups going into S3. So, I configured the system to automatically transfer some of those backups to Glacier storage within minutes.

What about the implementation team?

We did the setup of the solution in-house.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing a one out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

Considered whether to archive files before putting them in the cloud.

Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Amazon S3 Glacier
February 2025
Learn what your peers think about Amazon S3 Glacier. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Mbaye Babacar Gueye - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Real User
Top 5
Dedicated to archiving and good support
Pros and Cons
  • "The pricing is low, and it's dedicated to archiving is valuable to us."
  • "There is room for improvement in handling GDPR compliance better. GDPR is about personal data protection and retention. It would be great if S3 Glacier could handle compliance items related to this, especially with upcoming legislation like the California law, which restricts data storage time and allows users to request data deletion."

What is our primary use case?

We use it for archiving.

What is most valuable?

The pricing is low, and it's dedicated to archiving is valuable to us. 

So that's a good thing because you don't have to pay a lot when you don't use your data.

What needs improvement?

There is room for improvement in handling GDPR compliance better. GDPR is about personal data protection and retention. It would be great if S3 Glacier could handle compliance items related to this, especially with upcoming legislation like the California law, which restricts data storage time and allows users to request data deletion. 

Currently, if you're using Azure, you have to bring data back in a tiered process, which can be slow. If S3 Glacier could handle compliance more efficiently, it would add value.

Because GDPR is coming, and it will monitor data retention. In Quebec, we have Rule 25, which concerns data property and the ability to request data deletion. Handling this directly from Glacier would be a significant improvement.

How are customer service and support?

The customer service and support were good. 

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The price is fair. I would rate the pricing model a two out of ten, with one being the lowest price and ten being the highest price.

What other advice do I have?

Maybe avoid reading data from S3 Glacier or processing data from there, as it can be very slow.

Overall, I would rate the solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Test Automation Lead at Entrotsust technlogies
Real User
Top 10
Easy to setup, highly scalable and offers good stability
Pros and Cons
  • "The reliability of storage is the main benefit."
  • "The pricing is a bit expensive. There is room for improvement in costs."

What is our primary use case?

We use it for our products, mainly as a source for some data, like a type of S3 bucket.

How has it helped my organization?

It's mostly used for current product data, not archival data. We use it for things like customer demos, training for customers, and also storing large configuration files.

What is most valuable?

The reliability of storage is the main benefit.

What needs improvement?

The pricing is a bit expensive. There is room for improvement in costs.

For how long have I used the solution?

I have been using it for a couple of years. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten. It is a very scalable solution.

There are around 50 end users using this solution. We do plan to increase the further usage.

How was the initial setup?

The initial setup is straightforward once you get used to it. It's automated for us now, so in that sense, it's very easy.

What about the implementation team?

We need about ten DevOps guys for the deployment. 

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee. It is expensive. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. I would recommend using this solution. 

I would suggest just go through thorough AWS training and some of the training courseification programs.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Eustace Noronha - PeerSpot reviewer
Assistant IT Manager at The American Baccalaureate School
Real User
Top 10
The product is easy to use, and data restoration is not complicated, but the stability and pricing must be improved
Pros and Cons
  • "The product is easy to use."
  • "The stability must be improved."

What is our primary use case?

I work in a school. We have a lot of graphics, videos, pictures, and multimedia data. We use the solution for data backup.

What is most valuable?

The product is easy to use. The restoration is not as complicated as we thought it would be. Thankfully, there hasn't been a situation where we had to recover everything.

What needs improvement?

The stability must be improved.

For how long have I used the solution?

I have been using the solution for almost two years.

What do I think about the stability of the solution?

The tool is stable. I rate the stability a six or seven out of ten.

What do I think about the scalability of the solution?

The scalability depends upon the product’s versions. Generally, the tool is scalable. Currently, we are backing up around 9 to 10 TB of our data.

How are customer service and support?

The support is good. The support team is quite helpful.

How was the initial setup?

We need the vendor’s support during the initial setup. The deployment took about five working days. We had to engage with the vendor and have multiple sessions. We scheduled the deployment and got it done.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee. The pricing must be improved. The solution must provide discounts for the education sector.

What other advice do I have?

I would recommend the product to others. Overall, I rate the solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at ITSAGILITY DMCC
Real User
A cost-effective cloud storage service with good support.
Pros and Cons
  • "I like the price. If you compare Glacier to others, the prices in terms of what you store beyond retention are much lower."
  • "The response times could be faster. When you are with Amazon and use Glacier, you expect a response time between four to seven hours to retrieve the data."

What is our primary use case?

We use S3 as a short-term backup, and we use the Glacier as a long retention backup for our customers. We also use Crosswork to orchestrate from on-prem to the cloud. For example, we had a customer who has certified remote offices, and they want to control the backup at these remote offices from the head office. We installed our own software, and we booked and supplied S3 pockets to each one. 

What is most valuable?

I like the price. If you compare Glacier to others, the prices in terms of what you store beyond retention are much lower. You would pay a lot more money to archive it online or on-premise storage because Glacier has been designed to keep content for longer retention. It will cost a lot of money if you keep it in online storage in your data center. 

What needs improvement?

The response times could be faster. When you are with Amazon and use Glacier, you expect a response time between four to seven hours to retrieve the data. People will want to keep the content for a longer time, but they want to make shorter windows for that. 

It will help if they make that according to the SLA, for example, SLA level 1, SLA level 2, and SLA level 3, and make a premium SLA for Glacier and make it one hour and 15 minutes to retrieve it. 

All this will enhance the utilization of Glacier for our client's content. IT people will think that even archive should be faster, but archive means delivery is faster. It should guarantee content integrity at a certain time when you need the information.

How are customer service and technical support?

Amazon partner support is very good. You have different levels of support. There are options like standard and premium vendor support. Based on that, you have some of the business services like business support.

How was the initial setup?

The implementation of Amazon S3 Glacier is straightforward. It is very nice. It is just a couple of steps. If the engineer understands the components, it is easy to integrate.

What's my experience with pricing, setup cost, and licensing?

Amazon S3 Glacier is much cheaper than competing products.

What other advice do I have?

You have to be aware of Glacier's performance. There is a delay in Glacier, and you will not have a response because you can archive it. If you bring files from the library, from the archive, the response time is between four to seven hours. When you fetch something from the archive, it will take time. If you want to make it faster, we keep the content on S3, and it will come instantly.

On a scale from one to ten, I would give Amazon S3 Glacier a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Harsha_Vardhan - PeerSpot reviewer
DevOps Engineer
Real User
Top 5
A stable solution that helps with migration
Pros and Cons
  • "We use the solution for migration."
  • "The product takes more time to secure data when the bandwidth is low."

What is our primary use case?

We use the solution for migration. 

What needs improvement?

The product takes more time to secure data when the bandwidth is low. 

For how long have I used the solution?

I have been working with the product for one year. 

What do I think about the stability of the solution?

I would rate the product's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the product's scalability a nine out of ten. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution architect at a integrator with 51-200 employees
Real User
Reasonably priced with a good licensing model, and no installation is required
Pros and Cons
  • "We like that the price is cheaper."
  • "I would like to see the retrieval time reduced."

What is our primary use case?

We use Amazon S3 Glacier for HPE 3PAR saving, content restoration, and deep storage for hosted data storage.

What is most valuable?

We like that the price is cheaper.

What needs improvement?

I would like to see the retrieval time reduced. You have to wait a day to get your data. 

You have to wait for six servers and generate your request to get your data out. If that time period could be reduced to an hour that would be an advantage.

It would be helpful to have an Emulator tool to mount the storage without the need for a third party. Normally, when we mount Amazon s3 Glacier onto, an on-premises solution we need the Emulator tool. It would be great if there was direct access to mount it.

For how long have I used the solution?

I have been using Amazon S3 for two years.

It's a cloud-based solution. We are always using the latest version.

How are customer service and technical support?

I have never communicated with technical support.

Which solution did I use previously and why did I switch?

We are working with the standard Amazon S3, and Amazon S3 Glacier.

Previously, we did not work with any other solution. Amazon S3 Glacier was the first one that we used.

How was the initial setup?

It's a cloud-based solution, there is no installation.

What's my experience with pricing, setup cost, and licensing?

There is no license, you pay for what you use.

What other advice do I have?

I would recommend this solution to other users who are interested in using it.

I would rate Amazon S3 Glacier an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Amazon S3 Glacier Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Amazon S3 Glacier Report and get advice and tips from experienced pros sharing their opinions.