Auvik Network Management (ANM) Reviews

We have several different physical sites and we run our own network. Auvik has some exciting capabilities for aggregating Syslog from switches and having remote console administration across geographic locations. The solution puts a common off-wall in front of switch management but also makes it easy for us to go in and make changes.

We use the solution across multiple locations and departments.

We use Auvik where we have the most pain points because it's a charge per device brought online model. We use Auvik in a smaller proportion of our infrastructure, around 30% of our architecture.

Auvik provides a simple way to view the current configuration and to view the network monitoring status checks. Auvik allows me to work in a bigger team with a large number of different circumstances happening at once, and share a common source of truth and management platform. It is more of a teamwork tool and a work-from-different-location tool than anything else.

We get more benefits out of Auvik than other solutions depending on specific job roles in the team. The main value of Auvik is the reduction in communication gaps that makes it faster to respond to issues. Our incident response no longer relies on someone logging into a SolarWinds platform or getting a Syslog agent on our system to collect our logs. We no longer rely on someone having to configure a pipeline alert or the SMTP email relay working in order to get an email that wasn't checked. Auvik doesn't do anything that I can't get from a variety of other tools or modified solutions but it does it all in one website that works well.

In terms of instant response, we get alerted about issues faster and with fewer spam alerts. Previously, we didn't configure our alerts as well as we could have. When there is an issue, Auvik identifies it for us and that saves us time. We have proof of network performance, in any case. The ability to quickly run tests and show logging allows us to see if an issue is because of something on our network or from external causes beyond our control.

We purchase other companies or partner with them at different times and work with them in various ways which require us to onboard or allow people to access certain areas on our network and Auvik makes it easier to manage. The solution allows us to have a visual network representation and streamlined demo space of some network features, and we can let people play in a sandbox.

The solution reduces the amount of time we spend on onsite visits, eliminating the travel time and setup time for inspecting the network. Auvik allows us to manage the network remotely in a matter of seconds without the need to leave the building which correlates to more time for other tasks.

Auvik's UI design helps visualize the network mapping and topology of our organization because it provides a nice modern experience, in terms of usability and can be used with any modern browser. Unlike some other solutions with outdated interfaces, Auvik utilizes an appealing dashboard to show us our network and lets us drill down deep.

Our IT team's visibility into our remote and distributed networks globally has been good to date using the solution, but we are not a large company and we have a limited number of sites.

The solution's ability to access our networks remotely has correlated with time for our IT teams to focus on other tasks. Our engineers can save over three hours of their day compared to having to deal with an issue on-site.

The remote console administration stands out as a valued feature. I haven't found another relatively easy and versatile product that is all-encompassing. 

Using Auvik's monitoring and management functions is easy because it is a web-based app. The charge models are based on the number of core network devices we have. We have virtual machines and various items that our charges are based on such as adding a switch or a firewall. We are not charged simply because we have a virtual machine running. We get more visibility into what we're running compared to other solutions. 

The solution's ease of use is the reason we bought it.

The solution can provide a single integrated platform depending on what we want the platform to do. Auvik provides more of an integrated teamwork network management platform than anything I've previously seen. The solution does nearly everything and it does it in a convenient, easy, and accessible way compared to my past experiences with other solutions. Auvik's user experience is very nice.

The solution's intuitiveness of the network visualization is strong and we don't need to spend much time to find it useful.

Auvik's ability to keep our device inventory up to date is a convenient feature.

Auvik can improve by increasing the tech file management capability.

In the past we had a Git server where we made changes to configurations, allowing us to push the changes, and depending on the system, we had the ability to convert the information down to a text file but if there was a problem, we could quickly revert it back. I would like the ability to version control Auvik configurations and potentially automate them by having a type of Gitflow system.

I have been using the solution for a year and a half.

The solution is fairly stable but at times can drop off, or we have collector issues, or there's various service-related downtime. Auvik has a status page where we can check for uptime issues.

I don't worry about the scalability of the solution because it is quite a broad, scalable, and modern platform. 

I previously used open-source solutions that were built at home. I don't know of another solution that is a strong competitive, multivendor, that plays in this space, which is why we ended up using Auvik.

Until July 2021, our organization had a SolarWinds contract, but when the global hack happened, we had to reevaluate what we were using for monitoring and management.

The initial setup was not complex. All we needed to install were collectors and we were able to start network mapping the same day. The deployment was handled by a small team. We have different offices and sites but it does not require a significant amount of time to implement Auvik and get it running on the equipment we need. We need someone that has the ability to use computers for the deployment.

The implementation was completed in-house.

We have found Auvik improves our ability to complete tasks more quickly and improve responses internally. We're not planning on canceling the solution. We find that Auvik is improving our ability to manage remote sites, and we like using the tool.

Auvik charges based on the number of network devices being used. The pricing is fair as long as we are getting use out of the solution.

I give the solution a nine out of ten.

We still use multiple applications, but Auvik has taken over a lot more of them and has also taken over areas that we just did not have applications to manage before. There is a nice network flow and analytics information. What we found the most interesting is, if we onboard or offboard a team member, our ability to manage switch configs, check in on issues quickly, and do some Syslog searches, can all be done in one place, behind one login, one permission set making it a lot easier to manage tasks on a daily basis.

I'm not sure how much of Auvik's automation capability we've really leveraged or how much the solution specifically has. We have some existing systems in place and we use Auvik more as a network monitoring and remote management tool. I don't believe the solution has fully supplanted some of our existing practices. We use Auvik as an additive layer that's super helpful in terms of incident response, client engagement, and making our lives easier.

Auvik provides discovery capabilities based on Mac addresses that can help keep device inventories up to date. We don't use the solution for device discovery and I am not sure how accurate it is. I find the solution very helpful in terms of getting visibility into what the network is doing and what's on it.

We selected Auvik based on a number of factors that made sense at the time including, their charge model which is based on network devices and COVID affecting our locations. We didn't go through a full vendor review process the same way that we usually would and looked for a number of competitors. We saw that Auvik was affordable and fulfilled a business need.

To anyone that is comparing network monitor solutions, but is concerned about pricing, I would advise the amount of time we saved with the solution was worth the money spent. 

I am a big open-source proponent. I've contributed to open-source solutions and used a lot of them. Most of the time open-source solutions are some of the best solutions that we can have. In some cases, there is a clear deficiency versus a commercial solution. Sometimes it's worth paying for a service, a product X because it saves the company money or it meets a compliance or insurance requirement. 

Business reasons can overrule other reasons. One business reason could be that we need a network monitoring, management, and remote administration capability platform so our engineers spend less time traveling between data centers to complete tasks and debug logging systems. Engineers are fairly expensive employees at the end of the day, between health insurance, salary, and vacation time. The business would be more profitable if those engineers were more efficient at their job. 

Auvik can benefit the organization through the reduction of staff required by minimizing the time it takes to complete each task or allowing those engineers to spend time on more useful tasks. Auvik is a helpful product that assists a company that is trying to remotely manage sites across different areas with a team. The solution adds an orchestration layer to that. Auvik adds an application on a modern platform for the management of the devices that we're controlling and makes it less taxing and easier for us to benefit from that.

Auvik's cloud-based solution is convenient compared to on-prem network monitoring solutions.

We sometimes perform trivial maintenance on Auvik for user management in the portal.

I recommend the solution to others. Auvik is a useful platform. 

It provides comprehensive visibility into your network infrastructure, automates network mapping, sends timely alerts for potential issues, and facilitates configuration management. With Auvik, you can receive notifications directly, ensuring you stay informed about the health and performance of your network.

When I integrated Auvik, the primary goal was to uncover issues that might be occurring without my awareness. Essentially, I wanted to identify potential problems before they escalated to a point where I became aware of them, often when it was already too late. I sought early warnings for network issues to proactively address and mitigate them.

It provides an intuitive interface, supporting ease of use, and I was pleasantly surprised at how quickly I grasped it. The installation process was swift, and their team proved exceptionally helpful in offering expert guidance on setup and addressing any specific product configurations. Most elements were pre-configured, requiring minimal adjustments. Auvik efficiently scanned and identified network components, generating a comprehensive map crucial for my PCI compliance needs—all accomplished within a day.

The network map and the dashboard provide a near real-time snapshot of my network—about as real-time as I could expect. The system regularly pulls device information, the frequency of which is customizable based on alert settings. This flexibility is advantageous, especially when it comes to specific devices like credit card readers. If immediate notification of issues is crucial, Auvik ensures it is delivered.

The user-friendliness of the network map is contingent on the size of your network. A larger screen is advisable for extensive networks as it encompasses a comprehensive view. Managing a complex network might require some manual manipulation of the map to focus on specific areas. Alternatively, you can utilize the search feature, which proves efficient. Whether you prefer a manual approach or a quick search, both options are available. The search function allows you to easily select a category and device, promptly highlighting the desired item on the map.

It significantly reduced my meantime to resolution. Initially, I was unaware of certain issues within the network, and upon discovering them, I felt a sense of urgency to address multiple problems. However, once these issues were resolved, I gained confidence in the system's ability to alert me promptly to any future issues, providing a proactive approach to network management.

The most valuable aspect, primarily for a solo IT practitioner like myself, is its simplicity in setup. This was a significant factor that led me to choose it. The appeal lies in the unified dashboard, providing a single view encompassing all aspects of my network. The decision was driven by the ease of use—setting up reporting and alerts was straightforward without the need for complex coding or intricate configurations. It served its purpose precisely as designed, meeting my requirements effortlessly.

A notable feature is the ability to filter out static elements, allowing me to focus solely on what matters. Initially, I appreciated the panoramic view as my network unfolded on the map. From there, I could selectively identify areas of interest and importance. Auvik facilitated this process by enabling me to set up alerts for specific aspects, promptly notifying me of any relevant occurrences.

One enhancement I'd appreciate is the ability to configure the network map based on specific criteria. It would be valuable if Auvik allowed users to customize their view, defining what elements they want to see consistently. For example, configuring the map to display only printers in a retail store upon launching Auvik would streamline the process, eliminating the need to filter down the entire network map each time. Implementing a configurable dashboard for the network map would enhance user experience in this regard.

I have been using it for approximately two years.

When it comes to stability, there was an initial issue where one of my servers, set up to handle scanning and reporting, experienced a service interruption. The service would stop, requiring manual restarts. However, upon investigation, it was identified as a configuration problem, which was promptly addressed and resolved. Since then, the system has been stable without any further disruptions.

In terms of scalability, Auvik conducts a network scan. If you expand your network size, the system automatically identifies new devices and seamlessly integrates them into its operations.

Accessing tech support and raising an issue through the ticketing system was a seamless process. The challenges I encountered were device-specific, particularly with some Cisco devices that weren't configured correctly for Auvik utilization. Their tech support team was well-versed in addressing such issues. Initiating a ticket involved a simple phone call, and the response time, although not immediately critical, was reasonable. The overall process was straightforward and relatively easy to navigate. I would rate it ten out of ten.

Positive

We utilized a different solution before transitioning to Auvik. However, this shift occurred concurrently with a network upgrade. In my initial role, I developed an access application to generate a map and reports based on raw data, which was suitable for a simpler network. As our network evolved and became more intricate, the initial application became impractical, leading me to experiment with less robust solutions. While these alternatives provided some features, they fell short of the comprehensive functionality Auvik offers. Throughout this exploration, it became evident that Auvik encompassed all the essential aspects I was seeking, consolidating them into a unified platform.

Regarding issue resolution, it heavily relies on the specific device, but the crucial aspect of becoming aware of the issue is indeed present. The setup process was straightforward, and maintaining the system was equally uncomplicated. The programming is well-executed.

The deployment process was completed within a day, and I utilized the assistance provided. Although I believe I could have easily handled it on my own, their proactive help was voluntary—I hadn't requested it. Throughout the process, they were readily available and seemed invested in seeing it come together smoothly within the day. The primary task in setting it up involved opening a port and sharing the necessary network information for them to initiate network scanning.

I recognized its value on the very same day when I witnessed the network map coming to life, devices being detected, and a wealth of information being captured by the system.

While having an all-encompassing network monitoring solution may come at a cost, my initial approach was to seek cost-effective modules and integrate them seamlessly. While it was feasible to assemble and make various modules work together, the maintenance and usage of multiple modules would have been more cumbersome compared to the convenience of accessing a unified dashboard for all monitoring needs.

The pricing is reasonable, neither exceptionally cheap nor excessively expensive—it aligns well with what I anticipated.

Auvik's pricing structure is primarily based on servers, and the monitoring of actual endpoint devices is either included in the server license price or provided at no extra cost. While I'm not certain of the specific details, I have observed that the billing is influenced by new network nodes.

As a product, it is robust, and it's easy to generate comprehensive information. The key learning curve involves understanding how to refine and customize the data it provides, essentially eliminating unnecessary static. For me, the primary task was configuring it to align with my environment and specific use case, tailoring the information to my needs. The ongoing training they offer, with the flexibility to attend sessions at any time, is invaluable. Overall, I would rate it ten out of ten.

We use it for everything from alerting and monitoring. We have had some use cases where we had to do some forensic type of work and track down devices at locations that were breaking policy and things like that. It was pretty handy because we were able to grab some identifying information from the device, and it took about 15 minutes to figure out where the device had been every day for the last seven days.

Auvik provides an intuitive interface that supports ease of use. We got all of our locations clearly defined. Everything is laid out well and labeled well. Several people know how to use it. It is something that I picked up on pretty quickly.

Auvik's network map along with its dashboard gives a real-time picture of our network. By using the filters, we can filter down to see what we want to see. We can see just the Layer 1 devices. It is very handy. With a couple of clicks, we are done. If we want to monitor WAN interfaces, we add them to the dashboard. If we want to monitor VPN interfaces, we can add them to the dashboard. It is fantastic.

Auvik's network map dashboard gives full network visibility. Whatever you give the collector access to, it takes that apart and dissects every bit of that.

Auvik has empowered our entry-level technicians to solve more tickets on their own. I do not want to give them access to it because it makes things too easy for them and they do not get challenged, but it has definitely helped in closing more tickets faster.

Auvik has absolutely decreased our mean time to resolution. Instead of days of hopping around on switches and hoping that the logs still include some information about something that is pertinent, it now takes minutes.

We can monitor our VMware environment with Auvik at no charge. This is absolutely important for us. It makes the product more important for people outside of my department. I am just worried about the infrastructure. Whatever happens on a server, I do not care, but it makes the product valuable to people outside of my department and the infrastructure team, and they get to reap the reward of having this product in our environment.

Auvik allows us to spend less time on the setup and maintenance of the solution and less time on issue resolution. It very much takes you away from a break/fix to make you more proactive. You do not do as much of a break/fix because you are seeing the warnings and the alerts. You are able to see that you have got a physical issue out there that you need to correct, or you find that you do not have redundancy, whereas you thought you had redundancy. This free time is still focused on security.

The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams. 

For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes.

In terms of the things or features that I wish it had or has is the Wi-Fi visibility. They are pulling that into it from their newly acquired product. I am excited about that, and that is the only thing that is missing from the suite. That is a big piece to me. I would like to see that sooner rather than later.

I have been using Auvik for two years.

Any stability-related issues are very infrequent. They have a pretty rigorous maintenance schedule, and they notify you when maintenance is happening. The maintenance windows are pretty short and infrequent as well.

It is enormously scalable.

I never had to contact their support.

We had N-central. I tried to use it, and it was not great. There have been half a dozen that I have tried. They are all okay, but after using Auvik, everything else seems not so good.

We could see Auvik's benefits during the trial. The product that I was using at the time was pretty outdated. I had updated it recently, and I was pretty unhappy with the performance and the feature set that it had even after I updated it. I had inherited the product, but I started looking around immediately. We popped in an OVA for the collector into our VMware environment and had it going. In less than 10 minutes, we were already scanning our network and had more information built out than the product that we had been using for years. 

It is on-premises. I was not involved in its deployment. I handed it off to one of the guys on the infrastructure team. He had the setup instructions, and he added it up in ten minutes. It was pretty straightforward.

In terms of maintenance, it does require maintenance for major release versions. About once a year, we have to deploy a new OVA, but for the most part, it stays up-to-date on its own.

It was all done in-house, and there was just one person. It did not take any time.

It is a little more on the expensive side, but I feel that it is a premium product. It is good.

To those evaluating Auvik, I would advise making sure that they have all the credentials they need before they start the trial for your equipment. Make sure you have SNMP set up, and you are good to go.

I would rate Auvik a nine out of ten.

Our primary use cases are network management and configuration backups. The solution is deployed across 1,500 to 2,000 devices, and we have multiple clients as an MSP. The tool is multi-tenant within our environment and deployed across VPNs and numerous sites. Our clients range from small family-owned businesses to enterprises.

We previously used multiple applications to manage our networks, and switching to Auvik saved us a lot of time; we can troubleshoot two to three times faster than before. 

The most significant benefit of using Auvik is being able to pinpoint where an issue is. With the monitoring we had before, it wasn't proactive or reactive when something went down. It would inform us that something isn't working, but Auvik can tell us there's an issue on a specific subnet, and we can trace through and pinpoint a particular switch that went offline, for example.  

The solution helped reduce repetitive, low-priority tasks through automation, which is another area that's two or three times faster now, if not more.

The product positively affected our IT team's visibility into our remote and globally distributed networks, which is essential for us. We previously had separate tools for different locations, so it wasn't cohesive. With Auvik, we can tell at a glance that there are three devices offline at a site, including why they aren't working from a network perspective. It helps us figure out what's happening quicker, which helps us resolve faster and get back online. That insight is invaluable.

The solution's automation significantly affected our IT team's availability, as it frees up a lot of time for tasks we didn't have time for before. The rapidity and ease of resolution give us time to focus on other areas.  

We have seen a reduction in our mean time to resolve (MTTR) in the area of 50-60%.  

One of the solution's best features is how it helps us visualize our network mapping/topology. It builds the map out automatically as it discovers devices, networks within our network, or different subnets. We can see exactly where devices are in the environment and all their connections. Nobody likes to build out Visio diagrams, but with Auvik, we can take a snapshot of the network map and show it to a client. The network visualization is straightforward, intuitive, and makes sense.  

The automated network topology map is excellent; it shows connected networks, where they're going, and what they're visible on.

The configuration backup is a great feature, as it allows us to compare to previous iterations after changes and roll back if necessary.

Auvik allows us to get into devices through remote tunnels rather than going to the actual sites.

The alerting is another helpful feature, as Auvik gives more timely alerts than other tools. This makes it easier to pinpoint when and what network component goes down.

Auvik provides a single integrated platform for network management, which is essential for us; the fewer platforms we have to jump between, the better.   

Auvik helps keep device inventories up-to-date and find devices we didn't know were there in some cases. This functionality is excellent for helping our teams focus on high-value tasks, though not so much for delegation, as the solution is relatively challenging to learn and understand. 

The solution keeping device inventories up-to-date saves a lot of time because we can find devices we didn't know were there, figure out the network quicker, and identify potential issues.  

To someone comparing network monitoring solutions but concerned about price, you get what you pay for. We've used cheaper and free products, and we use Auvik now. It depends on how much time and energy you have to put into it versus a tool that's ready to use immediately. Our time is valuable, and we don't have enough to fiddle with a solution all day to get it to work or do what we want it to do.  

I want to see improvements to the interface, as it's data-heavy and challenging to navigate. This makes it harder to delegate and have junior staff look around and figure out the solution. A more straightforward interface would be a welcome improvement, whether by making it cleaner or more intuitive.

We've been using Auvik for about five years. 

The solution is highly stable; I can't think of a time when I tried to access it and it was unavailable. I've seen maintenance alerts and notifications, but we never had an issue.

The product is very flexible and scalable. 

We contacted technical support on a few occasions, and they're familiar enough with the product to answer our questions and solve our issues. 

Positive

We previously used a kind of piecemeal solution; we tried to do SNMP reporting through our RMM tool. We also used a free Linux distro called LibreNMS, Nagios, and SolarWinds.

Libre was too convoluted; it was challenging to set up and obnoxious to deal with. Nagios gave us a lot of false alerts and irrelevant data and required tedious maintenance. Lastly, the company didn't like SolarWinds, so Auvik was our best solution, even though it was more expensive. Auvik does a better job of alerting and presenting relevant data, and I don't know if the other solutions featured automatic backup configuration or remote tunnel access. Most of the competitors didn't have the network topology mapping, or they didn't do a good job of it, but Auvik does that very well, and it's dynamic. Auvik seems like the more complete, refined tool, despite being a bit more expensive or on par with the competition.

I was involved in the initial setup, and it's not as straightforward as some but not as complex as others, such as LibreNMS or SolarWinds. Auvik is somewhere in the middle in terms of setup difficulty. Two or three of us carried out the deployment, as we were the most familiar with the different environments, and the product is lightweight in terms of maintenance. 

The solution was quickly available out of the box; we created the tenant and deployed the collector, which were straightforward tasks. Following the collector deployment, the network mapping began to populate right away. 

To compare Auvik's cloud-based solution versus on-prem network monitoring solutions, we don't have to worry about the backend setup and config issues as much. Other than making sure the Auvik collector is up and running, we don't have to do anything else, which means less maintenance and an easier time for us. 

Comparing the time and cost it took to set up and maintain Auvik versus previous solutions, Auvik took less time to set up, deploy, and fulfill the job we wanted it to. In terms of difficulty, it's on par with other solutions though better than most, and it provides more data, better information, and better results. Auvik also makes troubleshooting straightforward and helpful; LibreNMS was too granular and complicated to operate for troubleshooting.

We deployed via an in-house team, though Auvik Networks Inc. helped us with a few issues. As we tested the solution and played with it beforehand, we were familiar with it when we decided to go with Auvik and didn't feel like we needed outside help.

The price is a little high, and the product could be more cost-friendly. We work with many small and medium-sized businesses, so the cost can be hard to justify. We try to work around that, but it would be nice if Auvik were more cost-effective. Most enterprise-level businesses we work with have their own internal monitoring solutions, whether Nagios or SolarWinds.

I rate the product eight out of ten. If the interface was cleaned up and it was more cost-effective, I'd give it a ten.

It is moderately challenging to use Auvik's monitoring and management functions. It isn't the most accessible tool to learn; there's a bit of a learning curve, but it was fine once we got the hang of it. There are more intuitive solutions, which is why it takes a while to adapt, but it has excellent capabilities.

The solution didn't particularly help us delegate low-level tasks to junior staff because learning the platform isn't as intuitive as it could be. Therefore, it's harder for our junior techs to figure out what's going on, what's relevant and what isn't, so we haven't had our juniors in there much.

From a technical perspective, we have seen time to value with Auvik, though it can be challenging to demonstrate that to the higher-ups with tech solutions. The network topology is an excellent way of showing that value, and so is the remote management backup. It can be impactful when people don't have such bells and whistles to see.   

My advice to those considering the solution is that it may be more expensive than some, but it does a better job than just about anything else on the market. Auvik is more reliable, does an excellent job, and makes life easier once it's up and running. Be prepared to spend some time finding out what is and isn't relevant to your requirements and configure accordingly, which will make your life easier.

We use Auvik to gain visibility into our network across multiple locations. 

If you only want a better overview of your network, you will see the benefits immediately. And if something happens a few months later, you will have a powerful troubleshooting tool. It's a single pane of glass where you can see all your devices and try to coordinate between them to figure out where you have problems. It allows you to troubleshoot faster. 

Auvik helps entry-level technicians solve more tickets without assistance. Everything is laid out in the interface, and it gives suggestions about how to remedy a problem. For example, Auvik will highlight mistakes in a configuration between different devices and say, "Hey, you missed something." Our junior staff are not necessarily troubleshooting. They're often collecting information for a high-level engineer, and they can gather that information more easily. It will be easier for the senior engineer to troubleshoot faster. The more information you have at your fingertips, the better. 

Auvik enables you to export all your ports on your switch, and when they are connected to the switch, Auvik lets you set up a battery. For example, we are in the middle of a data center migration, and this feature was helpful. 

We have multiple locations, and navigating or switching between them is easy. It was quite straightforward to implement. The automatic network discovery feature makes things simple.  Sometimes, you might find switches that you didn't realize existed. Of course, it depends on how well-organized you are. 

Auvik comes with multiple automatic alerts, which you can tweak to make it more helpful. For example, we had a couple of devices connected to some ports that were showing many dropped packets. We had no idea about this before we implemented Auvik. It allowed us to troubleshoot all the problems and gave us alerts about the misconfigurations. 

You need to have a little technical expertise, but the interface is well-designed. There are still a few things that they can improve, but Auvik listens to the customers. If I tell them I want to see something, they usually put it on the roadmap. 

Auvik's network map gives you close to a real-time picture of the network if you set it up properly. For instance, if I have connectivity issues between two devices, I can see a warning message, and it's flagged on the network map in a different color.  

The alerts can always be improved. I have raised this issue with Auvik, and they are working to fix the event correlation and alerts. There is always room to improve the interface. When you have multiple sites, it would be nice to have a way to see the connectivity between them. I have one extension between my data centers, so I'd like to see if something goes down or if I cannot point to anything on my side.

They have a drop-down on the left to connect to your disconnected location. They call them locations. There is a map on the higher level where you see where your data centers are located, and you see a color code for an error or a warning in a location. However, you can't see if the communication between the two locations is up and running properly.

We have used Auvik for about six to eight months.

I haven't had any problems with Auvik's stability. They give us advanced notice when there will be downtime for maintenance. 

It's hard to say how scalable Auvik is. I only have three data centers. We've had some meetings with them where we've talked about adding more locations. It's scalable enough for our needs. Adding another data center won't be an issue. 

I rate Auvik customer support 10 out of 10. Their support is excellent, and their AI chat is helpful. When I have questions, the chatbot quickly points me in the right direction. It connects me immediately if I need to talk to one of their technical people. You'll get a callback in five minutes. 

Positive

We didn't have a tool like Auvik, but we used a combination of tools that did the same thing but were not within the same pane of glass. Auvik's advantage is that it gives you a unified view of all your different departments. If I wanted to troubleshoot something, I had to manually go to each switch and correlate the event. Now, I have them all in one place.

We have VMware, and we installed the Auvik agent as a virtual machine. The rest is uploaded to the cloud, so you could consider it a hybrid deployment. The implementation was straightforward. We primarily handled the implementation ourselves, but we go through an MSP model for the licenses. The initial deployment was short. It took us a couple of days per site. We spent some additional time fine-tuning and customizing things. We had a two-person team for all three sites. 

Auvik's licensing model is straightforward and easy to understand. You only pay for the network devices, not endpoint machines. For example, if I have 100 machines attached to one network device, I will buy a license for one device instead of 100 machines. I feel like it's a good value. 

I rate Auvik nine out of 10. It helps during implementation to have solid information about your environment's configuration. That will help speed up the implementation because it uses SMP to collect data from your devices. It helps to know your public and private keys and the versions of all your devices. 

We are an MSP. We use Auvik to monitor our customers and to get up/down tickets. We get alerts from the SIEM, so we use it to make sure where those clients are in the SIEM. If we get an alert that something is sending 5 gigs, we can use it to make sure it is on the network or not on the network. We use it for alerts as well. That is mainly about it. We also give network maps to the customers to use.

A lot of our clients want compliance. There is active monitoring of the system, and it is just easier to get a network map. It is easier to see all the clients that are on the network. If somebody needs to know who is using the x subnet, we can search for it and send it off to them. It is pretty easy in that respect for most of our customers.

Auvik Network Management makes it a little bit easier to troubleshoot network issues. If we get an alert saying that there is a high interface usage, or something is very high, I can click right on the switch and look at it. I can see which port is being utilized. I can see the total utilization on the switch. If I need to, I can terminal into it and turn it off or turn it on.

Auvik's network map along with its dashboard gives us a close to real-time picture of our network. It is not in real-time. It is close enough to real-time. If I want to see how much traffic is going from all the clients to the server over the course of a day, I can see that. However, if I want to see a broadcast storm or if we accidentally created a loop or something, it gives me the tools to find it, but it does not explicitly tell me that we created a loop. In terms of visibility, if I click around, I can get about 90% visibility for investigating things.

We have been able to more quickly identify issues in the network. We did not do documentation on clients before. It is now easier for us to get the documentation done because we can see that there is a switch here and there is a switch there, and get it done. For new clients, I can plug it in and put it in the network. I do not have to walk everywhere. These are the nice, immediate, and tangible benefits that we saw.

Auvik Network Management has helped to decrease our mean time to resolution, but it is hard to quantify the time savings. Sometimes, you have to dig in. It at least cuts 30 to 45 minutes off of getting into the server, logging into the switches, pulling all the switches up, etc. I can click from one to one to one.

I like the quick mapping. I can put a customer in, and I can put the Auvik monitor in, and then probably within about half an hour to an hour, I can see most of the map. I have to tweak things here and there with the switches to get it to read correctly for credentials, but it is very quick. I can see the network pretty quickly.

There are a few things I would like to change about the interface, but in general, compared to a lot of other products, it is a little easier to use. It is a little hard sometimes to find MAC addresses and a couple of other things without getting a couple of clicks in, but in general, usability-wise, it is better than the ones we tried.

I would like more customizable alerts. I can put all the firewalls. I can put all the switches. However, especially with our firewalls, I would like to create an SNMP alert when there has been a change on the firewall, such as a rule change or a configuration change. We want to use it as a part of change management, but we cannot because we cannot get alerts. The alerts are basically whatever Auvik has. We cannot create or at least submit a ticket to get a customized alert, so we have to rely on our SIEM instead to do that alert. It took months. We had to get them to create it for us. That would be one thing I would like to see. There should be more customizable alerts or an easier and more accessible way to get customized alerts in some fashion. We really need those alerts. Otherwise, it mostly works for us.

It would also be nice to be able to customize some parts of the interface so that we have the information that is most important to us, and we could display that in some way.

Overall, there should be more customizability. It does what it does, but trying to change anything about it is a little difficult. We would save more time if we could put certain things on the front dashboard and are able to pull it up and go, "I want the switch and the firewall monitored on these ports." If I am trying to do some testing, I should be able to just put them there on Auvik and pin them instead of having to go to each one of them individually.

It has been about a year and a half.

It is definitely stable. We do not have too many crazy outages or anything like that. The platform is pretty stable. I would rate it a nine out of ten for stability.

It is pretty scalable. It could get a little dicey, but it is not on the Auvik's side. It depends on the implementation. I would rate it an eight out of ten for scalability.

We have ten people who work with Auvik. Our clients are mostly medium-sized organizations. We have about a dozen or so large enterprises, and we have about 300 medium-sized organizations and another 300 small-sized ones. 

I never had to call them. My colleague did call support to talk about the alerts. They did answer pretty quickly, and we were pretty quick to tell them no. They were helpful and quick the one time we called them. We do not really call them.

The documentation that they provide is pretty good. The deployment information is pretty detailed. They have the options for Linux, Windows, and even Unix. I do appreciate that. It is pretty good.

We used Domotz for a while, and we then switched to Auvik. We ran into similar problems, but the dashboard of Domotz was not as accessible as Auvik.

We also used Observium. It is an open-source one. Observium did everything we wanted to do, but it was way too in-depth. It is an actual open-source developer one, so it is not easily accessible to the average person. We used Observium for a brief period.

The time to value of Auvik is not very long. The platform is pretty quick. There are good instructions online. It was almost immediately.

I am pretty sure it is all on-prem. At least I have not deployed one that was in the cloud.

The deployment is pretty straightforward. It is super easy. The instructions online are usually pretty good. I do not have any problems with it. It is pretty easy and straightforward.

For small customers, it takes a couple of hours. For large customers, with ten switches and a couple of firewalls, it can take four or five hours. Auvik itself usually takes 20 minutes. If we have access to the server, we can just boot up Windows or Linux, and it is done.

In terms of maintenance, we do get alerts when the collectors go offline. Sometimes, they just fall out, and sometimes, the network does some weird things. There is a small amount of maintenance but nothing crazy.

We have definitely seen an ROI in terms of time to resolution and time to work on things. It has definitely shown value in that sense. It has saved us about half an hour on a ticket. We get about 30 tickets a year per client. That saves us 15 hours over the course of a year, which is 3,000 to 4,000 dollars.

Auvik allows us to spend less time on the setup and maintenance of the solution and issue resolution.

Relative to others, it is affordable. It is not terrible. The Performance licensing is a little expensive for what you get, but the standard licensing is fine.

Observium was free. It is open source, so you cannot beat that. It is open source, so it is free. 

Domotz is probably a little more expensive. I never got into that because that was a little bit before me. I used it a little bit but did not get into the pricing structure too much. It seems pretty comparable.

Technically, there are critical devices that are monitored by Auvik at no charge. We have to pay for servers. We have to pay for network devices and firewalls. We do have some PCs that we want to make sure do not go down. This free monitoring is nice. It does not add too much value. We want to see the workstations and where they are at. It would be weird to be charged for that.

It definitely does what it is supposed to do and what it is advertised to do. If people want to use it, it would be fine. For MSPs, it works great because the pricing structure is pretty good, but singular individual or giant enterprises would probably go with an in-house solution, such as Observium, for some of the alerting. In general, for MSPs, it is great. The pricing structure is great, and it is definitely usable.

Auvik has not empowered our entry-level technicians to solve more tickets on their own because we do not give it to our entry-level technicians. In our case, it is specifically for our network team. Our entry-level technicians do not handle any of the network. It is something we want to do with them, but as of now, our entry-level technicians do not use it.

Overall, I would rate Auvik Network Management an eight out of ten. Customizable alerts would be good. It would also be nice to be able to customize some parts of the interface. There should be more customizability. 

We used Auvik to monitor the networks of our two separate companies. Each company operates on its large network, with approximately 100 to 150 employees.

We implemented Auvik for better visibility of the network.

The intuitiveness of the interface was good. It was not that hard to use.

The network map offers a real-time view of our entire network. Gaining real-time visibility is simple by using the network map and dashboard. We can start by navigating from the top level of the network down to specific elements we're interested in. Alternatively, we can select a specific network segment from the left-hand column for a more focused view.

While Auvik would have provided us with complete visibility into our network, our reliance on rented switches limited our control and prevented them from functionalities like syslog.

We saw the benefits of Auvik as soon as it was deployed.

Auvik helps us reduce our mean time to resolution for network connectivity issues. When a device is unexpectedly disconnected, Auvik can pinpoint the problem quickly. This is especially helpful for troubleshooting complex issues, like a downed VPN.

The most valuable feature of Auvik is its ability to drill down and identify unusual activity on the network, such as unauthorized devices connecting to our Wi-Fi.

One drawback I found with Auvik was its inability to generate clear network diagrams. The connection lines appeared messy, and devices weren't grouped logically. In contrast, HP OpenView, which I used previously, produced well-organized network maps.

I have been using Auvik for 3 years.

Auvik was stable with no crashes or downtime.

Scaling Auvik was easy because it integrates with Discovery. We were able to collect syslogs from controllable devices like firewalls, but Auvik would likely perform even better in an environment where we have control over the switches as well.

In the past, we used HP OpenView. It consisted of two very different programs. Our current solution, which we've been using for some time now, allows for remote connections to machines and collaboration with users. This functionality was absent in Auvik, which would have been a valuable addition. With our current system, we can simply right-click on a machine and initiate a remote connection through tools like Screen Connect or Splashtop.

Auvik was a very good network mapping tool. However, the lines on the map could sometimes be misaligned, making it difficult to understand the network layout. Additionally, a major limitation of Auvik was the lack of remote control functionality. Ideally, the tool would allow administrators to look up a user and connect to their machine's file controller while on the phone with the user for troubleshooting purposes.

Deploying Auvik as a virtual machine is surprisingly easy. We download the template, import it into VMware, and it configures itself automatically.

I completed the deployment in a couple of days.

The implementation was completed in-house.

While Auvik's pricing was attractive, we ultimately had to make budget cuts. After evaluating our various solutions, Auvik was not the best fit for our current needs.

I would rate Auvik 9 out of 10.

Auvik has the potential to reduce the time spent on setup, maintenance, and troubleshooting. While we didn't fully utilize it for that purpose, it could have offered some benefits. However, we ultimately decided to discontinue using Auvik because it lacked features available in our other tools, creating some redundancy.

No maintenance was required on our end.

Auvik offers a demo program. You simply load and install the provided VM template. I can't recall the exact length of the demo period, but I highly recommend trying it out.

We're an MSSP serving many customers. Auvik is one of a set of tools that we offer our clients, including network monitoring and management, SIEM, and endpoint protection. They buy the bundle and get access to Auvik. 

We use Auvik for network monitoring, availability, and troubleshooting. The solution provides asset visibility and inventory management. Most people don't know what they have and where it is. They also use it to centrally monitor remote access from multiple sites. 

Auvik's alerts speed up troubleshooting because you can correlate them. It decreases the mean time to resolution because it's easier to zero in on a customer's site or device. That is so much faster than pulling up a spreadsheet, looking up a device, and connecting to your remote access point. Auvik streamlines many of the steps you must take to begin troubleshooting.

It's more convenient to manage the devices in Auvik instead of going directly to them. Having them all in one place is convenient, and you can easily compare configs and revisions. If you don't have a central management platform for the vendor you use, Auvik is probably the next best thing.

The UI is more accessible to lower-level technicians because you typically need to know the syntax to gather information from the command line interface, but Auvik does that for you.  

If you have all the information you need to begin the discovery, you begin to see the value immediately. When I'm doing an on-site deployment for our customers, they're always amazed at how quickly the map starts to fill out and the inventory begins to populate, they realize the value right away.

Auvik's network map is cool, and the automatic discovery process is effortless. The map gives you a representation of your network that's nearly in real-time. It's a good starting point. If you can see when there has been a significant change or a critical problem. The visibility is as good as your deployment. You can gain total visibility if you deploy it well.

The interface is intuitive and consistent. All of the menus are in the same place. The various buttons for devices and the dashboard all have a theme that's cohesive, so it's easy to learn. When you learn how to do something in one area, it generally applies to other parts of the tool. The UI is so easy to navigate that you don't really have to think about how to get the information. You just get it and start using the tool.

When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes.

I have used Auvik for three years.

Auvik is mostly stable. They have regular maintenance windows, but they let you know that well in advance. There haven't been other problems aside from occasional slowness on some networks. 

Auvik is growing with us. We started with two customer sites, and now we have nearly two dozen. 

I rate Auvik support nine out of 10. Their response times are good. They have this live chat feature that's available most of the time, and they respond quickly. The support team can access what you're asking them to look at immediately and typically resolve issues quickly. Most of my problems are addressed during the chat session and don't require a follow-up email or phone call.

Positive

I've used PRTG. Auvik is simpler to deploy and the licensing model is more straightforward. I like PRTG, but it's expensive and more complicated.

The deployment in general is super easy. Auvik is probably the easiest tool of this nature to deploy. Our internal team did the deployment following the provided documentation and Auvik's knowledge base. Everything is in the cloud except for the collectors. I was still learning the tool when we first deployed it, but it was still relatively straightforward. The hardest part was going in and setting up the monitoring.  If you don't already have SMPP configured on your network devices, you need to figure out how to do all that so Auvik can take over.

Auvik requires very little maintenance after deployment. Once, there was a collector update for the Linux-based collectors, and there was a process of redeploying all the collectors and migrating some to this new version. That was the most invasive maintenance I've ever had related to Auvik.

I'm not in charge of purchasing, but I like the fact that some network devices don't count toward the license. Licensing is probably the area I know the least about. I know that it's based on the number of devices instead of the sensors. It seems pretty straightforward.

I rate Auvik nine out of 10. New Auvik customers should be prepared with their device monitoring setup, credentials, IP addresses, etc. documented and ready to go. That will make the deployment process smooth and fast.