New Relic and Auvik Network Management compete in the IT management space, focusing on application performance monitoring and network management. New Relic stands out in application insights and real-time monitoring, while Auvik offers comprehensive network visibility and management features.
Features: New Relic excels with its real-time metrics, custom dashboards, and smooth integration of diverse data sources. It provides ease of use, quick deployment, and valuable alerting functionalities. Auvik, on the other hand, offers automatic network mapping, remote access capabilities, and detailed device monitoring that cater to diverse network environments, enhancing network visibility and adaptability.
Room for Improvement: New Relic users suggest enhancements in alerting mechanisms, a more intuitive user interface, and addressing licensing costs. Some also desire better control of real-time data access. Auvik's areas of improvement include better reporting customization, enhanced integration features, and more accurate network maps. Users also recommend improvements in managing device inventories and reducing interface slowdowns.
Ease of Deployment and Customer Service: New Relic provides easy deployment across public and hybrid clouds, with straightforward setup praised by users. Though customer support is generally efficient, some experience response delays. Auvik also supports robust cloud deployment and is praised for responsive and competent customer service. Users appreciate its seamless network discovery and integration capabilities.
Pricing and ROI: New Relic's pricing model is noted as steep by some users, yet they acknowledge its value in comprehensive monitoring features and ROI derived from enhanced application performance insights. Meanwhile, Auvik is appreciated for its cost-effective, pay-per-device pricing model, which effectively manages network complexities and reduces operational overheads, yielding substantial ROI by simplifying network management.
They were knowledgeable and responded quickly with accurate and useful information.
Although the support is good, resolving time takes longer than expected, especially for major issues that require escalation.
Issues that could be solved quickly sometimes take longer because they go around in circles.
The platform scales well and supports our organizational needs.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Auvik is a network management software that provides real-time visibility and control over network infrastructure.
It automates network mapping, monitoring, and troubleshooting, allowing IT teams to easily identify and resolve issues.
With its intuitive interface and powerful features, Auvik helps businesses optimize their network performance and ensure smooth operations.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.