Auvik Network Management (ANM) Reviews

We're using Auvik right now for switch backups and general network monitoring.

The switch backups are great. If a switch goes down or gets fried, we can just plug in a new switch and be good to go. 

Its interface is pretty intuitive.

The network map, on the main dashboard when you log on, offers general topography. While I have in my head where everything is, it's nice to have a visual reminder.

The solution is easy to use. It gives you full net visibility. You can dig pretty deep in, and it'll show everything - from server to switches to access points. 

We realized the value of the solution pretty fast. We already had it and we brought it back. We knew what we needed.

It does help with some use cases and would allow for entry-level technicians to solve more tickets on their own. We are a two-person team, so we don't have too many concerns in that respect.

Overall, it's pretty straightforward.

We spend less time on setup and maintenance. If we have a switch we need replaced, we can just copy the configuration, and that saves a lot of time. 

There are spots in the interface that could use a little more work as it is congested with a lot of information in one spot.

We had the solution a year or two ago, then ended our subscription, then about three or four months ago, resubscribed. We had a change of staff at the time and didn't see the value, and then ended up regaining it once we saw that it offered features we needed. 

I have never had any issues with the Auvik even being slow. It's always been very responsive for me.

The solution should scale well. If we added another store, it would be pretty straightforward. 

I've never reached out to technical support.

We didn't have a direct competitor to Auvik. We do have Cisco, which has some similar functionalities.

I did the initial setup with the team. I went and installed it on a few switches and enabled DHCP and SSH, et cetera. The implementation was pretty straightforward. The setup took around 30 minutes to an hour. 

We do not have to handle any maintenance. We get the alerts and deal with those directly.

Auvik assisted us and we had an initial setup call during deployment. They ran us through the setup of one switch and showed us a few features.

I wasn't involved with purchasing; I can't speak to licensing costs. 

I'm a customer. 

I'd rate the solution a solid nine out of ten. I'd advise users to be prepared to go into all network devices and make sure they are talking to Auvik and reporting back. Just make sure you're spending a few hours getting it all setup.

The main purpose was to gain better visibility over our network. We were having frequent short internet outages, and we were trying to gain better visibility as to what could be going on in our network.

We were experiencing these frequent, brief Internet outages, and through the use of the network map, I was able to determine a misconfiguration that we had on our network. Auvik was able to identify there was a path that didn't really make sense and just moving a couple of wires around fixed a huge headache for us. 

We have two branch offices. Both of them aren't exactly a close drive away, however, the alerts that I get from Auvik help me determine if there's something like a device that's down that just needs to be restarted, and I can just direct somebody to unplug it, plug it back in, then it'll fire back up, and they'll be all good to go. That way, I don't have to travel there. It'll help me determine if I need to jump in my car and drive down there or if I can direct someone on-site.

I appreciate the alerts that they send and the customization with them. I have our environment set up so that between our three sites, I get an alert anytime. If we get an Internet outage or device goes down, it really helps gain better visibility as to what's happening with our different branch offices and to know if there's a potential issue that might mean I need to get in the car and drive down. 

I also like the network mapping feature that they have, and I appreciate the configuration and backups as well.

Auvik provides an intuitive interface that supports ease of use. There are a couple of features that I find can be a little bit difficult to figure out how they get working from the interface. For example, if you need to remove a device or add a device and it's not automatically detected, that sometimes can be a little bit difficult. That, as well as changing the IP address on a device. There are a couple of hoops to jump through, however, for the main core processes, it's intuitive.

The network mapping is the most crucial for managing our network performance.

The alerts are another good feature. They definitely give me the greatest insight. I also appreciate the different IP address tracking that they include with it. I like the ability to add notes on the devices right from the dashboard. It really helps provide clarity to the rest of the team if somebody else needs to jump on and see what's going on with the device. They have the history of it right there.

The network map along with the dashboard gives us a real-time picture of our network. It requires a little bit of leg work to get it up and running if your network environment wasn't already set up for it. However, for the most part, it was pretty easy. Auvik provided a support engineer for the onboarding process, so which made it much easier for me.

We've seen a dramatic improvement in resolution. We've gone from network issues being potentially an all-day affair to sometimes solving in a matter of minutes. The alerts really do help us know exactly where the problem is starting from - for example, if it is just one specific device in the chain or all the way at our first firewall. So it's been a dramatic improvement. We've seen the time to resolution decrease by 50%.

Auvik influenced our operation costs and productivity overall. Just having better visibility of what's going on when there is an issue means we can respond fast. Our users aren't left in the dark or struggling for nearly as long. It just helps us respond faster when there is an issue and helps us see where there could potentially be issues and address them sometimes before they even become a major headache.

Tying in with the IP address and the network mapping could be improved. I've spoken with some of their support engineers before about this as well. One of the areas it struggles with the most is it doesn't always work the best for mapping in DHCP Management. It would be good if your devices were statically assigned or IP addresses so your core network infrastructure doesn't suffer. However, if you want to see where a host is connected to in the network, that's not always the most reliable. Sometimes, getting those addresses reassigned once they get tagged by one device, even if that device no longer holds that address (ANM), can be a little bit confusing. As great as the mapping is, it feels like it's only dependable on the higher architectural levels. It's only truly accurate if everything holds the same same address.

I've been using the solution for a little over a year now. 

The solution is stable. Any time they have to do maintenance work, they tend to do it either off hours or over the weekend. So if you work in a traditional nine to five management cadence, you see very little disruption. I can't recall anytime I wasn't able to access Auvik during work hours. I'd rate the stability ten out of ten.

We have the solution monitoring 200 endpoints. It's at our main headquarters and two small branch offices. We have 100 users. 

It's very scalable. I'd rate scalability ten out of ten. It's very easy to add sites as necessary.

Customer support has been beneficial. When I had questions, especially during the onboarding sequence, they were very quick to respond and get back to me when I was trying to get some clarity over what some of the data I was seeing meant. 

I can open a ticket with their customer support portal, and they were prompt about getting back to me and explaining what I was seeing and being honest about certain limitations of the software itself. They let me know that what we're trying to achieve might be impossible. 

I appreciate that they spell out what they were doing via online webinars where you can jump in and just learn a bit more about a specific feature.

Positive

We did not use a different solution previously.

The implementation was straightforward. They do most of the work for you. You just need to spin up the virtual machine. They've got a config file that you load up, and they're more than happy to have a support engineer get on a call with you and walk you through how to set up the collector. We were able to deploy in a matter of hours.

In terms of maintenance, Auvik handles that for us. They are very transparent about issues and send you notices when they are about to update their services. 

I handled the deployment mostly myself. Two other people helped out a little bit; however, it was mostly about getting it up and running.

We have witnessed ROI. We had the ability to rule out that one outage issue we were having that was causing frequent service disruptions around the office. With that one issue, there were times when employees were unable to do their jobs. Fixing that issue alone paid for Auvik. We've witnessed 30% in time overall. We used to have a lot more outages.

The solution is cost-efficient. I appreciate that they charge by enterprise device, and it's scalable in that way. So, if you only have one firewall and one switch you need to monitor, it's pretty affordable. If you throw in more devices, obviously, your price goes up. It's mainly on our high-level network devices. They don't charge us for monitoring individual access points, and so it feels like you get a lot more bang for your buck, so to speak.

We did look into ManageEngine and PRTG. Auvik was easier to get configured and it was easier to understand the data. Overall, it was more than just user-friendly and had a good price scheme.

I'm an Auvik customer.

I'd recommend the solution to others. If you're running into any kind of network issues and you don't have a great picture of what's going on, Auvik is definitely the way to go. In the right environment, it can be a great life-saver should you run into any configuration issues. I haven't really even discussed the configuration backups, however, those can be a real lifesaver if you have an issue and need to go back where you have equipment failure and need to transfer that configuration to a new device.

I'd rate the solution nine out of ten.

As the IT manager for our two-building campus, I collaborate closely with our Managed Service Provider to leverage Auvik Network Management for comprehensive monitoring of our network infrastructure, including switches, firewalls, access points, and other typical small business network devices.

We chose Auvik Network Management to gain better visibility into our network, with real-time alerts for any device going offline, while also providing a centralized location for backing up all our device configurations.

While the dynamic map's initial behavior took some getting used to, the UI itself is fairly straightforward. Once I figured out the filters and other controls, I've found it to be quite user-friendly.

The clear network map with hover-over information for nodes and connections has been a big help. It not only visualizes the network layout but also provides details on how the connections function. Auvik's insights helped in pinpointing my VLAN misconfiguration earlier on, making troubleshooting a breeze.

Auvik offers a near real-time view of our network allowing me to diagnose traffic issues based on patterns or user reports. However, it seems Auvik double-counts traffic on our core switch's stacked lag links, making it unclear if we're seeing total traffic or just lag traffic. This is because Auvik reports on the virtual lag ports, their member interfaces, and the switch's stacking ports, which can sometimes be misleading when mixed with regular traffic data. Overall, Auvik is still helpful for monitoring historical traffic trends.

The network map and dashboard offer full visibility of our entire network's health, including any current issues thanks to the integrated central alarm station that displays known outages and potential problems.

While I wasn't involved in the initial deployment, Auvik is a significant improvement over my prior experience with open-source management platforms. It offers a much more centralized view, making it easier to see all devices and their connections.

Auvik allows us to spend less time on the setup, maintenance, and issue resolution. Pulling switch configurations simplifies tasks like replacing equipment or troubleshooting. Having the configuration readily available allows us to see things like traffic patterns, which can help pinpoint issues like port misconfigurations, without needing to delve into switch menus and trace information through tables.

I love that Auvik manages all of the credentials for me. It's incredibly convenient to have both SNMP monitoring and remote terminal access available through the web interface, no matter where I am. This gives me great visibility into my network devices.

It would be useful if network monitoring tools could differentiate between traffic on individual physical ports and traffic on logical interfaces like LAGs or bonded interfaces. Ideally, the tool would also recognize and remove duplicate traffic counts within the overall flow metrics. While solutions like Auvik might not currently offer this functionality, tools like NetBox can be helpful for documenting physical layer connections. It would be interesting to see if Auvik would consider incorporating features to document these physical layer details alongside the logical network configuration, especially for long-term network management within an organization. This could provide valuable insights into how physical infrastructure translates to network behavior.

I have been using Auvik Network Management for two and a half years.

Auvik Network Management is a reliable system with occasional minor login issues that occur infrequently.

Auvik has responded fairly well as we've made changes to our network, but we haven't grown rapidly enough to see it try to scale.

While I wasn't part of the initial network setup, I'm familiar with adding and modifying devices. Luckily, Auvik seems to catch these changes automatically.

Our Managed Service Provider used a consultant to implement Auvik for us.

I would rate Auvik Network Management eight out of ten.

Auvik is generally low-maintenance. While I occasionally verify switch imports and credentials when adding new devices, I haven't encountered any need for regular, active maintenance of the product itself.

Auvik Network Management offers filtering views and adjustable time scales, which are valuable features once you discover them. Additionally, you can manually add devices that the discovery tool misses, such as unmanaged switches, for full network visibility. This covers most of your visibility needs.

We rely on Auvik Network Management for a comprehensive network solution, utilizing it to monitor the health of all our devices and maintain up-to-date backups of their configurations.

We implemented Auvik Network Management to streamline onboarding new network devices across our global network. It also provides proactive alerts for outages, allowing us to address them before they impact users. Additionally, Auvik facilitates swift restoration from backups if an issue proves unsolvable.

Auvik and SaaS Management complement each other well. The Auvik portal's single pane of glass interface provides a seamless user experience, allowing us to easily switch to the SaaS product. While their data may not be directly integrated, these two separate products offer valuable functionalities. SaaS Management helps identify shadow IT by tracking user sign-ins to company accounts, and Auvik excels in network backup and monitoring.

Organizations using Auvik with a concern about shadow IT across various groups can leverage SaaS Management for efficient discovery. This tool provides insights into user account sign-ins and application usage, giving you a more comprehensive view beyond just the network monitoring capabilities offered by Auvik.

Auvik boasts a user-friendly interface that organizes information by office location, allowing for quick access to individual sites. Additionally, a global alert portal provides a centralized view of issues across our entire network.

The network map and dashboard provide a near real-time view of how our network is connected, with about 90 percent accuracy. It's a big improvement, especially since it's automated and now supports switch stacks, allowing us to see not only if there's a stack but also how many members it has within the map itself.

Auvik's user-friendly network map automatically lays out our entire network, allowing us to quickly click on any device and delve into its specific details for in-depth analysis.

We saw the benefits of Auvik almost immediately after deploying it. Once we set up SNMP, a requirement for the software, and entered the discovery credentials, we were able to roll it out to multiple offices. Within days, we had all the locations monitored and backed up.

Auvik has significantly improved our ability to resolve network issues quickly. By allowing us to examine alert logs for potential precursors to outages, and to determine if the problem is widespread or confined to a single location or device, Auvik significantly reduces our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution. We are able to use that saved time to work on other projects that we are trying to roll out. 

Auvik's most valuable features are the combined monitoring and backup functionalities. With strategically placed collectors worldwide, we can proactively address potential issues through real-time monitoring and email alerts. Furthermore, Auvik's backups ensure data recovery even in the case of unforeseen circumstances.

I would like Auvik to offer an alternative method for backing up devices that don't support or have SNMP disabled, since currently, SNMP seems to be a prerequisite for any functionality in Auvik. This would be helpful for legacy devices that might not be compatible with SNMP.

I have been using Auvik Network Management for two years.

Auvik Network Management is stable because it is a SaaS service.

It is easy to scale Auvik Network Management in under 30 minutes.

Auvik's technical support has been generally helpful, although we haven't been able to find a solution for managing our older devices that lack SNMP compatibility.

Positive

We transitioned from BackBox, an on-premise backup solution, to Auvik, a cloud-based SaaS platform. This switch not only simplified data management with cloud storage but also provided network monitoring capabilities that BackBox lacked.

The initial deployment of Auvik was easy. We set up a couple of sites for POC and for a lot of the locations, we used the same SNMP credentials so it was able to discover it all and start monitoring within a few hours.

The deployment took a few months to complete because we had multiple locations globally to roll out and it was not the only project we were working on.

During the initial POC and testing phase, we received assistance from an Auvik onboarding technician. Following this, we were able to independently deploy the solution to our other locations.

Auvik Network Management is moderately priced.

I would rate Auvik Network Management nine out of ten.

Auvik does not require maintenance from our end.

Ensure you have SNMP credentials and a dedicated service account for TACX prepared on all your devices. Most companies likely already have a service account available. However, for Auvik to monitor and back up your devices, create a separate service account with read-only access specifically for Auvik.

As an MSP, we install Auvik on our managed service clients' networks to gain a comprehensive view of their network layout. This allows us to monitor overall network health, receive performance metrics, and identify outages across all SNMP-manageable devices like firewalls and switches. While Auvik excels in network device monitoring, we rely on other tools for managing aspects like Windows systems.

In larger environments, we typically deploy a dedicated agent directly on the network for comprehensive scanning and monitoring. For smaller environments, a cloud-based agent provides a more efficient solution.

Auvik provides a close to real-time picture of our network.

Integrating with a network map might seem straightforward, but the complexity depends on the network size. Larger networks require more effort. Fortunately, most of our clients have relatively small setups, typically one to two sites, two to three firewalls, and five to six switches. This keeps our integration time to a maximum of thirty minutes, making it a quick process to get them up and running.

While entry-level technicians don't heavily rely on Auvik for troubleshooting itself, they do benefit from its automated ticketing system. Auvik alerts them to device outages, allowing them to perform basic troubleshooting. If the issue persists, they can escalate the ticket to an engineer, who can then leverage both the technician's initial efforts and the information provided by Auvik for further diagnosis.

Auvik has significantly improved our ability to resolve issues quickly. It saves me at least 30 minutes per ticket because I no longer need to remote into individual network environments and run diagnostic tools manually. With Auvik, I can pull up an overview of the network, saving valuable time on troubleshooting, updates, and other tasks.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

I like Auvik's detailed device dashboards that show everything from uptime to configuration revisions. The new Northstar feature is particularly useful for troubleshooting network path issues. When someone reports slowness or connectivity problems, Northstar quickly maps the device's connection path, helping pinpoint or narrow down where the problem might lie.

Auvik's interface can appear cluttered at times, reflecting its feature-rich nature, but despite some occasional messiness, it remains fairly intuitive for new users.

It would be helpful to suppress credential prompts for specific sites in Auvik. Currently, we have to dismiss the "enter credentials" or "new devices found" alerts for each site, which can be repetitive. An ideal solution would be a per-site checkbox to indicate that we've discovered all the devices we expect on that network and don't want to be prompted for credentials again. This would streamline our workflow and eliminate the need to dismiss repetitive messages.

While Auvik offers good integrations with SNMP, WMI, and VMware, there's room for improvement with Hyper-V, a platform we heavily rely on. Additionally, enhanced UPS integration would be valuable, particularly for alerting on critical events like a switch to battery power, which currently seems to be missing. This limitation may be specific to our UPS setup, but improved UPS monitoring within Auvik would be beneficial.

The speed and performance can be improved.

I have been using Auvik Network Management for two years.

Auvik Network Management can be a bit slow at times, causing us to wait for it to fully load information. While it doesn't crash frequently, occasional lags can interrupt the workflow.

Our experience with Auvik's scalability is positive. While very large networks with many sites and devices can experience slow loading times, this isn't a concern for most of our clients, who typically have just a few sites. For the handful of larger clients we do have, sub-dividing their networks into smaller groups has mostly addressed performance issues. Even our largest client, with its complex network of eight core switches, 20 labs, and a main firewall, only experiences minor slowdowns when loading everything at once. Overall, Auvik's scalability seems well-suited for the needs of our client base.

In the past, I reached out to Auvik support a few times regarding general SNMP issues, where I had trouble getting Auvik to communicate properly with some devices.

My communication with Auvik technical support was via email, a back-and-forth process with replies within a few hours, which is fairly typical. While it took a few days to resolve and initially involved directing me to the knowledge base, the support escalated to someone who identified the specific fix needed. Overall, it wasn't exceptional but certainly not substandard either.

Neutral

The overall setup of Auvik is straightforward. One person is enough to handle the deployments.

I would rate Auvik Network Management nine out of ten.

Having used similar network monitoring tools in the past, I was already somewhat familiar with the core functionality of Auvik when I joined the organization.

I recommend Auvik Network Management. While the training and documentation are helpful, hands-on experience is key. In my case, after reading the manual, I dove right in with a client's network and spent a few hours exploring the software. This practical learning made a big difference during my first rollout, as I had a much better understanding of Auvik's capabilities. Having prior experience with network monitoring tools like Nagios and OpenNMS helped as well, since they share a similar core concept of agent-based monitoring and network mapping. This familiarity made Auvik relatively easy to pick up.

We primarily use the solution for traffic insights or traffic monitoring. It's for network management. While we're also using it for managing some of our network devices, the main reason for this was traffic insights.

The network map can provide a full network visibility or maybe just partial - it depends. For me, for my use case, it gives me plenty of visibility and also sends me alerts. I can set up different alerts based on enterprise system utilization and things like that. For my use case, it does pretty much everything I need it to, and it can do a lot more than I'm using it for.

The traffic insights are excellent. It's amazing how it works. There are really well built features on it. It's not a very common feature that you see in a lot of these network management tools. It's a game-changer. 

The setup is amazing. Most of the work is automatic. You just set it up, and then it just does its own thing.

The interface is pretty straightforward. The dashboard is there. There are some advanced features as well. 

They walk you through everything. If you need some help with something, like, navigating or something, they'll help. They provide ongoing support. If I need to find out anything about any feature, I can just set up a call with them, and they will walk me through it. 

The ease of access is pretty straightforward. I had used the solution in the past, but not as much. Maybe just to check a device's status here and there, but not to the point of deploying and using it heavily. However, then I found out about the traffic insights and the other features they offer. We bought some licenses internally and deployed them to our team sites, and now I use them much more. It's not very intimidating. The navigation and layout are easy.

The network map gives a real-time picture of the network. If you have a network set up right, it gives you a nice overview. 

The map I use is usually when I'm deploying a new site. That's when I try to make sure everything is there. I get a real quick overview to make sure everything is adapted - instead of going down into inventory and going through each single line item. Instead, I can just look at the map. 00:08:53 Speaker 0

I saw the benefit before implementing it when I was doing my research. Auvik was one of the very few solutions that had the features I was looking for. That's why I signed up for the trial. Immediately, I knew it's what I was looking for. Once you sign up for the trial, they send you an invite for a call to go over everything.

The meantime to resolution has improved. Let's say you have just one source of visibility on your network where you are relying just on your controller or something like that; then, of course, it will take a lot longer to get to the issue. Auvik shows all the nodes or all the devices online, and it makes it much faster to resolve these issues. 

Auvik allows me to spend less time on setup, maintenance, and issue resolution. The setup is especially well thought-out. You just create a site and install a collector, and it does most of the work. It searches for networks and asks if you want to add them.

It sometimes lags, especially in larger deployments. There's a little bit of an issue there where if you're trying to open the Auvik network map, however, for the most part, it's pretty straightforward. It works pretty well.

Recently, I have noticed they are having some issues with the cloud instances where it was causing some issues. It could be more responsive.

For traffic insights, if there is a way to export or automate exports, that would be something I would love to see, especially in the traffic insights. 

I started using the solution in November, 2023.

I'd rate stability eight out of ten. We had an issue earlier this year, however, other than that, it's been solid. 

I'd rate scalability ten out of ten. It's easy to add more sites. 

I've called technical support twice. Both times, they were pretty responsive and knowledgeable, and they resolved my issue immediately. The engineers are great.

Positive

I've used a couple of alternatives, including PRTG. There may have been better performance, however, nothing provided the amount of insights. You can really narrow down the data.

The initial setup was really easy. They have a nice knowledge base as well. It's really streamlined. They also have device-specific configuration help as well. If you want something particular, they have guides for that.

In our case, we're using a lot of Ubiquiti devices, and they have a knowledge base specifically for that, which allows you to see more information. There's documentation for Cisco, for Juniper, et cetera. 

I handled most of the deployment myself. We're often adding sites and for the most part, we can have a site done in less than half a day. It might take an hour or two to get it up and running. If you have a bunch of sites to do, it will obviously take longer. 

The pricing is great. For some organizations, it may be expensive if they're managing every single device. However, it's priced pretty fairly.

Part of it is modular, so you can make it as extensive as you want, and that depends on how much management you are doing. If you are managing a lot of devices for CI,it can get expensive. They only charge for managed devices. Any critical device I'm managing, I'm paying for. However, I'm only managing physical devices on my sites. I'm not managing non-critical devices. 

I'm a customer.

I'd rate the solution nine out of ten.

We use Auvik to gain visibility into our network across multiple locations. 

If you only want a better overview of your network, you will see the benefits immediately. And if something happens a few months later, you will have a powerful troubleshooting tool. It's a single pane of glass where you can see all your devices and try to coordinate between them to figure out where you have problems. It allows you to troubleshoot faster. 

Auvik helps entry-level technicians solve more tickets without assistance. Everything is laid out in the interface, and it gives suggestions about how to remedy a problem. For example, Auvik will highlight mistakes in a configuration between different devices and say, "Hey, you missed something." Our junior staff are not necessarily troubleshooting. They're often collecting information for a high-level engineer, and they can gather that information more easily. It will be easier for the senior engineer to troubleshoot faster. The more information you have at your fingertips, the better. 

Auvik enables you to export all your ports on your switch, and when they are connected to the switch, Auvik lets you set up a battery. For example, we are in the middle of a data center migration, and this feature was helpful. 

We have multiple locations, and navigating or switching between them is easy. It was quite straightforward to implement. The automatic network discovery feature makes things simple.  Sometimes, you might find switches that you didn't realize existed. Of course, it depends on how well-organized you are. 

Auvik comes with multiple automatic alerts, which you can tweak to make it more helpful. For example, we had a couple of devices connected to some ports that were showing many dropped packets. We had no idea about this before we implemented Auvik. It allowed us to troubleshoot all the problems and gave us alerts about the misconfigurations. 

You need to have a little technical expertise, but the interface is well-designed. There are still a few things that they can improve, but Auvik listens to the customers. If I tell them I want to see something, they usually put it on the roadmap. 

Auvik's network map gives you close to a real-time picture of the network if you set it up properly. For instance, if I have connectivity issues between two devices, I can see a warning message, and it's flagged on the network map in a different color.  

The alerts can always be improved. I have raised this issue with Auvik, and they are working to fix the event correlation and alerts. There is always room to improve the interface. When you have multiple sites, it would be nice to have a way to see the connectivity between them. I have one extension between my data centers, so I'd like to see if something goes down or if I cannot point to anything on my side.

They have a drop-down on the left to connect to your disconnected location. They call them locations. There is a map on the higher level where you see where your data centers are located, and you see a color code for an error or a warning in a location. However, you can't see if the communication between the two locations is up and running properly.

We have used Auvik for about six to eight months.

I haven't had any problems with Auvik's stability. They give us advanced notice when there will be downtime for maintenance. 

It's hard to say how scalable Auvik is. I only have three data centers. We've had some meetings with them where we've talked about adding more locations. It's scalable enough for our needs. Adding another data center won't be an issue. 

I rate Auvik customer support 10 out of 10. Their support is excellent, and their AI chat is helpful. When I have questions, the chatbot quickly points me in the right direction. It connects me immediately if I need to talk to one of their technical people. You'll get a callback in five minutes. 

Positive

We didn't have a tool like Auvik, but we used a combination of tools that did the same thing but were not within the same pane of glass. Auvik's advantage is that it gives you a unified view of all your different departments. If I wanted to troubleshoot something, I had to manually go to each switch and correlate the event. Now, I have them all in one place.

We have VMware, and we installed the Auvik agent as a virtual machine. The rest is uploaded to the cloud, so you could consider it a hybrid deployment. The implementation was straightforward. We primarily handled the implementation ourselves, but we go through an MSP model for the licenses. The initial deployment was short. It took us a couple of days per site. We spent some additional time fine-tuning and customizing things. We had a two-person team for all three sites. 

Auvik's licensing model is straightforward and easy to understand. You only pay for the network devices, not endpoint machines. For example, if I have 100 machines attached to one network device, I will buy a license for one device instead of 100 machines. I feel like it's a good value. 

I rate Auvik nine out of 10. It helps during implementation to have solid information about your environment's configuration. That will help speed up the implementation because it uses SMP to collect data from your devices. It helps to know your public and private keys and the versions of all your devices. 

Our network monitoring solution for our clients' sites is Auvik Network Management. With over 60 sites under our care, Auvik helps us efficiently monitor their network uptime and performance. It utilizes data collection, remote tunneling, and device management functionalities to provide us with a comprehensive view of each network's health.

The interface is reasonable and for the most part, operates as we need.

The network map dashboard offers a near real-time view of our network activity. While targeting specific devices for monitoring can be straightforward once set up, initial configuration may require some effort to fine-tune for optimal results. We are able to see 85 percent visibility into our network.

The benefits of Auvik became apparent within the first three months. It provided us with the network visibility we craved. We could now easily see the entire configuration of an environment, allowing us to quickly assess and understand what we were managing. Onboarding a new client became a breeze. Auvik granted us a complete view of their network, including VLANs. The collector itself was also easy to install.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

Auvik's GUI is user-friendly and well-designed. While there's room for improvement in some aspects of device targeting, overall I find it to be a positive experience. The device management features, particularly credential management and network discovery, are especially valuable. These functionalities streamline the process of identifying and managing all the devices on our network.

I'd like to see an improvement in how we target individual devices. Currently, we can only target a single device by including it within a large SaaS 32 subnet, which is inefficient. Ideally, we should be able to target specific devices directly. This would allow us to include relevant networks and label them accurately, something that's not possible with the current method.

I have been using Auvik Network Management for two years.

We have only encountered one unscheduled outage with Auvik where their website was done.

I would rate the scalability of Auvik Network Management seven out of ten.

The technical support team is responsive and aims to answer inquiries quickly. However, there may be occasions where they encounter issues that require further investigation. In these instances, we have to escalate for a solution.

Neutral

We switched to Auvik because our previous monitoring software, LogicMonitor, was too expensive for our needs.

The initial deployment was straightforward. Five people were involved in the deployment and it took three weeks to complete.

The implementation was completed in-house.

Auvik's pricing model is good.

Our wireless controllers are monitored by Auvik free of charge.

I would rate Auvik Network Management seven out of ten.

Once integrated with our existing system, Auvik requires minimal ongoing maintenance.

Once you've configured the connectors on the site, be mindful during the connector installation process. Make sure your website URLs are accurate. On the technical side, most data transfers from the beta multi-site can be handled automatically. So, if you encounter any errors during installation, they can likely be resolved easily.