Auvik Network Management (ANM) Reviews

We use it for everything from alerting and monitoring. We have had some use cases where we had to do some forensic type of work and track down devices at locations that were breaking policy and things like that. It was pretty handy because we were able to grab some identifying information from the device, and it took about 15 minutes to figure out where the device had been every day for the last seven days.

Auvik provides an intuitive interface that supports ease of use. We got all of our locations clearly defined. Everything is laid out well and labeled well. Several people know how to use it. It is something that I picked up on pretty quickly.

Auvik's network map along with its dashboard gives a real-time picture of our network. By using the filters, we can filter down to see what we want to see. We can see just the Layer 1 devices. It is very handy. With a couple of clicks, we are done. If we want to monitor WAN interfaces, we add them to the dashboard. If we want to monitor VPN interfaces, we can add them to the dashboard. It is fantastic.

Auvik's network map dashboard gives full network visibility. Whatever you give the collector access to, it takes that apart and dissects every bit of that.

Auvik has empowered our entry-level technicians to solve more tickets on their own. I do not want to give them access to it because it makes things too easy for them and they do not get challenged, but it has definitely helped in closing more tickets faster.

Auvik has absolutely decreased our mean time to resolution. Instead of days of hopping around on switches and hoping that the logs still include some information about something that is pertinent, it now takes minutes.

We can monitor our VMware environment with Auvik at no charge. This is absolutely important for us. It makes the product more important for people outside of my department. I am just worried about the infrastructure. Whatever happens on a server, I do not care, but it makes the product valuable to people outside of my department and the infrastructure team, and they get to reap the reward of having this product in our environment.

Auvik allows us to spend less time on the setup and maintenance of the solution and less time on issue resolution. It very much takes you away from a break/fix to make you more proactive. You do not do as much of a break/fix because you are seeing the warnings and the alerts. You are able to see that you have got a physical issue out there that you need to correct, or you find that you do not have redundancy, whereas you thought you had redundancy. This free time is still focused on security.

The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams. 

For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes.

In terms of the things or features that I wish it had or has is the Wi-Fi visibility. They are pulling that into it from their newly acquired product. I am excited about that, and that is the only thing that is missing from the suite. That is a big piece to me. I would like to see that sooner rather than later.

I have been using Auvik for two years.

Any stability-related issues are very infrequent. They have a pretty rigorous maintenance schedule, and they notify you when maintenance is happening. The maintenance windows are pretty short and infrequent as well.

It is enormously scalable.

I never had to contact their support.

We had N-central. I tried to use it, and it was not great. There have been half a dozen that I have tried. They are all okay, but after using Auvik, everything else seems not so good.

We could see Auvik's benefits during the trial. The product that I was using at the time was pretty outdated. I had updated it recently, and I was pretty unhappy with the performance and the feature set that it had even after I updated it. I had inherited the product, but I started looking around immediately. We popped in an OVA for the collector into our VMware environment and had it going. In less than 10 minutes, we were already scanning our network and had more information built out than the product that we had been using for years. 

It is on-premises. I was not involved in its deployment. I handed it off to one of the guys on the infrastructure team. He had the setup instructions, and he added it up in ten minutes. It was pretty straightforward.

In terms of maintenance, it does require maintenance for major release versions. About once a year, we have to deploy a new OVA, but for the most part, it stays up-to-date on its own.

It was all done in-house, and there was just one person. It did not take any time.

It is a little more on the expensive side, but I feel that it is a premium product. It is good.

To those evaluating Auvik, I would advise making sure that they have all the credentials they need before they start the trial for your equipment. Make sure you have SNMP set up, and you are good to go.

I would rate Auvik a nine out of ten.

We use the solution for networking. If a router or a switch is down, we can look that up very quickly in Auvik Network Management, and then diagnose the problem.

Auvik has a lot of conventions or online meetings where we are explained how a new feature works. We don't need to figure it out ourselves, which saves us a lot of time to know what exactly we need to do to find a specific problem or switch.

Auvik Network Management really helps with the overview of every switch or router in a location. We tried other programs, but they just didn't work the same as Auvik.

Auvik provides an intuitive interface that is quite easy to navigate. It helps a lot because I can quickly diagnose the problem, which saves me a lot of time and a lot of money for the client.

It has empowered our entry-level technicians to solve more tickets on their own. Managers only need to explain the solution once, and then everybody understands how it works. Auvik is a time saver and money saver for everybody. The solution is easy to navigate.

Auvik has helped to decrease our mean time to resolution by five to ten minutes per problem.

The time-to-value is a lot better than that of other solutions. It took about a month from the time of deployment of Auvik for us to realize the time-to-value benefits.

Critical devices in our network are monitored by Auvik at no charge. This free monitoring is important to us because it shows that Auvik cares about us. We can know for sure that if we have a month that doesn't go very well, the critical devices will still be okay.

Auvik allows us to spend less time on the solution's setup and maintenance. It saves a lot of time because the solution's setup is easy. It doesn't require a lot of steps, and you can explain it to an apprentice very easily, which saves much time. We used the time saved to ensure that all the smaller problems were also addressed. We could use the time we saved to ask the clients what they think about this new setup.

The solution's loading time could be improved because when you click on a switch, it usually takes some time before it has everything loaded.

I have been using Auvik Network Management for almost one year.

We haven’t faced any issues with the solution’s stability.

Auvik Network Management is a scalable solution. About ten users use the solution in our organization, and it has about 280 endpoints.

The technical support team's response time is great. Problems are solved very fast, with no long waiting time.

Positive

We previously used Domotz but switched to Auvik Network Management because Domotz didn't have many features. Auvik Network Management's strength is its ease of usability. Auvik's disadvantage is that it sometimes takes a lot of time to load. The solution's setup is very easy, making the loading time acceptable most of the time because you can save a lot of time elsewhere.

Auvik's network map and dashboard usually give us a real-time picture of our network. However, it sometimes takes a long time to load. If I want to look up something, it needs some time to process, which can be frustrating at some point. It's not difficult to use the network map and dashboard to gain real-time visibility into our network, but it sometimes has a waiting time.

We use the SaaS version of the solution. The solution requires almost no maintenance, which saves us time. We have the solution deployed across multiple locations. I would recommend the solution to other users.

Overall, I rate the solution a nine out of ten.

We're an MSP, and we handle and monitor the network for many different organizations. So, we use Auvik for any client that has on-prem resources such as firewalls, switches, and servers. It's basically for any client that has a physical office.

We used it mostly for alerting and to have visibility over resources on a network. It's centralized oversight over what's going on.

The network map is really good. It gives us a good idea of the topology for new sites as we deploy the software. The ability to remotely connect the network devices is great. If we don't have direct access we can pretty much just do it from anywhere that we have an internet connection to. That's really helpful.

My team does the knowledge training. They have a university, and when we have new staff, they take the Auvik certification course. Otherwise, there is a lot of stuff to do in the solution and a lot of things to see. Without training, people will have to guess their way around it. Maybe they will see some basic features, but to actually leverage it to the fullest, you do need to take the training.

The dashboard and the network map give a real-time picture. It is really good so long as you have the credentials for everything. I don't really have any complaints. I think it's really helpful. It has been a lot of use for us in the past. Regarding things such as suggestions, it tells you where you have devices you do not have credentials for. That's something you can see if you go to the discovery settings. 

The benefits were realized pretty immediately. The benefits are very self-evident. The only thing you have to do to see the proper benefits is make sure you have a good setup. It's important to know how to deploy things, which credentials to add, etc. Otherwise, the topology will not be of much use. You will not get the configurations. However, if you have the proper knowledge of how to set this up, it's great.

We do not give our entry-level technicians access to Auvik most of the time. It's usually for tier-two technicians or our network engineers. However, it does help them with the Epic training. Before we are going to give entry-level permissions, we have them take training, and the training gives them a lot of information on the network on how to use the platform. 

Auvik helps decrease our mean time to resolution. What's good about Auvik is you can define thresholds where you can close alerts. So, if something goes down, you can see the condition. That definitely helps us take time out of the resolution process and lowers our oral ticket numbers.

In terms of the dashboard, maybe seeing on the map, for example, if you have an access point that's connected to switch one, and the access point you do not have credentials for, that could help us make management a bit easier. However, it's not terrible. It's just something to make it easier.

It has a monitoring feature. Besides just monitoring the network, you can tell Auvik to monitor a host name, like a domain name or an IP address on the cloud, and it just pings the IP address and gives you information. I feel like that's something that could potentially be improved a bit. For the service monitoring feature, we can check for port status or cloud ping checks. We can check against domains and against IP addresses in the cloud. That's a feature that has been of a lot of use to us. However, it is a little bit lacking in some features compared to other solutions that we have also used in the past. We used to use another solution, and we wanted to transition this service over to Auvik since Auvik does largely the same thing. However, as we were migrating, we noticed specific features were missing, and we could not add some of the monitoring back into Auvik since there were some technical limitations. For example, if Auvik has an IP address for the domain you want to monitor, and if the domain does not respond, it will take it as the services down, and it's going to trigger the alert at that point. It does not check when giving out a ping request. It checks by just making an HTTP request to the website. However, basically, some websites that we manage do not respond back to ping requests based on safety settings and so on. So, we have to do HTTP checks to check if the service is up. However, Auvik does not support that at the time. 

I've used the solution for two years. 

Mostly, it works well. We do have some sites that seem to stress the platform a bit. We might have been over the edge when it happened, and that's the only time I have seen performance issues. 

It's really easy to scale. Previously, and I'm not sure if this is true any longer, you could not turn a single site over to a multi-site and vice versa. In that case, you may need to delete your current site, or sites, and migrate things over. 

Technical support is really good. They are really quick. I have no complaints. 

Positive

I've also used Datto. However, Datto provides actual infrastructure, whereas Auvik is just monitoring. They aren't quite the same. 

Setting up the solution is not difficult. We just have to make sure we have credentials for everything on the network. However, that's something that comes from our clients. As long as we have the credentials, it's pretty quick to set up. We had everything set up in about two weeks. 

However, if someone is not tech-savvy, they will see many unfamiliar terms. If someone has knowledge of API integrations, they'll have an easier time.

We tend to need two people for each deployment. Someone will take care of provisioning and collecting, and someone will do the technical setup within the platform.

There isn't really any maintenance needed. There may be alert tuning. Auvik does come with a lot of alerts that are already pre-built in. Some we disable, some we modify, and some we just create from scratch. 

I do not handle the licensing aspect of the solution. 

I'd rate the solution eight out of ten with my biggest complaint being the documentation and knowledge base, which is difficult to navigate.

We mainly use the product to analyze the remote networks. We are a managed service provider, so we have a lot of networks that are not really close, physically. We still have to keep control of them. This allows us to do so remotely. We put monitors on firewalls, routers, et cetera, so that we can see, for example, if something has gone down, and where. 

The solution provides good visibility into our network. We've also been able to respond to outbreaks and issues much faster. Previously, we'd have to get a call from a client telling us they've lost access. Now, we can start to troubleshoot before the client's even noticed there's a problem.

The discovery feature is useful. We've found network devices we didn't even know about. 

The reliability is excellent. It doesn't go down. It also doesn't occupy a lot of RAM. It's very lightweight.  We just configure it and we don't have to worry about it after that.

The intuitive interface helps support ease of use. 

We've saved time troubleshooting network issues. I can go directly to the client network and see what's going on, what has gone down exactly. It makes troubleshooting a very fast process. 

The Auvik network map, along with a dashboard, gives us a real-time picture of our network.

The time to resolution has sped up 20% to 30% since we can start troubleshooting much faster. We don't have to wait for a client to let us know there's an issue. 

It has empowered entry-level technicians to solve more tickets on their own.

The life cycle is a unique and important section of the tool. 

The automated mapping or alerting has impacted our daily operations since now we receive alerts directly to email. We don't have to wait to get a notice from the clients. On the client side, we waste less time, and there are cost savings in that aspect. The hours we invest trying to solve issues have been reduced since we can be more proactive and productive. 

I'd like the devices to be more integrated and easy to access. I find I have to move through various stages when it could be at least a side of the dashboard or something. 

I would like to use different network protocols that we could implement. It could help us with very specific problems. I wouldn't want them to focus too much on adding new features, as sometimes more features end up loading the system or the software with too much stuff.

I've used Auvik since December of last year (2023).

It's a stable solution. I haven't had an issue with it.

We have five people using the solution and 200 network devices on it. 

The scalability is very good. It expands very quickly. I'd rate scalability eight out of ten. 

We haven't had to open up any cases with customer support. 

We weren't using any specific solution before this product.

The deployment process is very straightforward. It's pretty quick; we didn't waste much time deploying it. Deployment times vary, depending on the size of the network. With small networks, with maybe one to twenty workers, we can do it in a couple of days. We can deploy it in maybe two hours and then configure it over a day or two.

If it's configured right, you don't need to do any maintenance. It just works on its own in the background. 

We've gained ROI via productivity; we've likely helped each person gain 15% to 20% in productivity alone. 

The solution is fairly priced. 

I'm an Auvik customer. 

Auvik's AI capabilities are helping a bit with my network tasks. However, I'm not sure to what extent. We don't use much of the AI aspect.

I'd recommend the solution to others. It's very stable and quick to deploy. It hasn't given us any issues and it's very lightweight. We gain a lot of information about the network when we're using it. People should do a demo and see if it fits with their organization.

Overall, I'd rate Auvik nine out of ten.

We're an MSP. We're pretty much monitoring our client's network. 

We offer a full suite of outsourced IT management solutions. We use this as an internal tool, not something we sell to clients; it's mostly something we use internally to make life easier.

It's reduced manual workaround troubleshooting network incidents. It also works around alert management. We get alerts, and those alerts create a ticket in our ticketing system. When the power comes back, the ticket closes automatically. We can have zero-touch intervention. Previous to the solution, the process was much more manual and a person would have to go and see what was happening.

When it comes to network visibility, we can see incidents. We found a lot of issues with our billing system, for example, and that's probably the biggest value-add for us. 

The network monitoring is great.

The solution covers a bunch of things. It's designed to be MSP-focused, which is useful. Your clients are tenants, and you can set it up at a global level so that you can drill down at a client level. It makes it very scalable. That's the biggest pro for me. Once you set up things correctly, it can scale very easily. You can just keep adding clients. You don't have to touch anything beyond deploying a connector on-site.

The alerting and network mapping are the most important aspects of our organization.

The interface is intuitive and easy to use. It helps a lot with troubleshooting network issues. It's comprehensive. It gives us a real-time picture of what's happening. It's fairly easy to gain visibility. Once you have things set up correctly, it provides a lot of visibility.

The automation of alerts and ticketing has saved us about 30% to 40% of our time.

We've been able to decrease our mean time to resolution. It's hard to gauge an average, however. For some tickets, it's significant, and for others, it may not be that much. Likely, we've improved mean time to resolution by 15% to 20%.

Auvik has positively influenced our operational costs and productivity. It's saved us a lot of time in terms of manual human effort. Since we're saving time, we're saving costs. It's also allowed us to position ourselves as network management and network monitoring experts and perhaps target a few clients more on the network side of things that are more network-focused than just the MSP and IT support side of things.

Sometimes we run into a new switch, firewall, or router brand that the system doesn't manage or interpret. If they could expand the products they support, that would be ideal.

I've been using the solution for somewhere around two years.

The solution is absolutely stable. We haven't had any problems in two years. I'd rate the stability nine out of ten. I do get the odd email that warns that the service is down. However, it's usually during the night, and it resolves quickly.

Our clients are mostly small businesses. 

The scalability is excellent. I'd rate it ten out of ten. 

Both support and the onboarding process were excellent. They have the best technical support experience across any vendor we deal with. The first person you talk to actually knows what is going on. You don't have to wade through different levels of service. 

Positive

We did not use a different solution previously. We did have some scripts set up to run manually without RMM that would mostly check online/offline status. However, the system was very precarious. 

The initial setup came with a bit of a learning curve. Unless you've used the product before, it's a bit complex. However, they offer the best onboarding experience I've had with any vendor. I had a team of people at my disposal.

I mainly handled the deployment myself. It took a few months to implement. Then, when we onboarded a new employee, they also assisted. We were a bit understaffed at the outset, however, once I had the extra person, the implementation went much faster. 

Once it is set up, there is no maintenance needed. 

The vendor assisted with the setup. They were very helpful and answered all of our questions. It was very personalized. Their service is very good, which explains the price point. 

I was able to negotiate the price. The list price is pretty unaffordable. 

We did evaluate other options before choosing Auvik. Other products seemed a bit buggy. Auvik was also cheaper and had a lot more room for growth.

I'm a customer.

I'd recommend the solution to others. It's not a cheap tool and may not suit all MSPs; however, it works for us. While it can be hard to get clients and end-users to understand the value of network monitoring, they do provide a lot of resources that can help.

I'd rate the solution nine out of ten.

I work at a university, and we use Auvik to check the school's network and ensure it works properly. Auvik covers all of our network devices, such as firewalls and servers. It doesn't generate many tickets daily—about three to five. Our schools have about 12,000 students and 10 members on our IT team spread through Melbourne and Sydney.

Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country. You can access all the devices under your licenses in your domain. Auvik's GUI has an intuitive design. It's pretty easy to use. The network map and dashboards offer a real-time picture of our network.

When we face network issues, Auvik creates an alert in our ticketing system. We log into our account, and it shows where the error or threat is happening. We can run an antivirus or react to the threat however we want.

The menu bar and display could be more colorful.

We have used Auvik for two or three months.

I rate Auvik eight out of 10 for stability. We get some bugs and errors, but they aren't serious. 

I rate Auvik eight out of 10 for scalability. Auvik appears to be pretty scalable.

I rate Auvik support eight out of 10.

Positive

I don't know precisely what Auvik charges the college, but it's probably reasonable because they have used Auvik for a long time. 

I rate Auvik Network Management eight out of 10. 

We use Auvik for network mapping. It helps us to understand the layout and where things are so that we can troubleshoot the flow of data, where something is on the network, and why it might be having an issue.

Before Auvik, I had to go on-site to the client's offices to physically trace all the cables manually and draw the network map on a diagram tool. That would take a long time, and there was potential for human error. When something changed, I had to go back and update the map. It took hours. With Auvik, the devices quickly populate the screen, and I can click through them. That's incredible. It's a huge time-saving troubleshooting tool. We realized Auvik's benefits immediately. Once I understood the features, the benefits were very clear.  

Auvik has sped up our resolution time in many ways. When something is offline or something is wrong with a site-to-site connection or a switch, we can easily go in and see what's happening. We can identify what's connected and what may have been disconnected. It's more often used on the tier two side, but the tier one techs aren't using it. 

I like having a remote tunnel where I can access web interfaces inside a network, whether it's a DVR, an NDR camera system, a printer interface, or an IoT device that has a local web interface. I love being able to tunnel in straight through Auvik instead of having to VPN in or remote to another. It's more straightforward and makes troubleshooting that device more accessible.

Auvik gives us a real-time picture of the network. In the past, when we did things manually, it was never up-to-date. Auvik keeps everything updated. The network map is accurate in the sense that it generates the correct data. Sometimes, we need to update it with the SNMP credentials. If we're feeding it the information it needs, it's highly accurate.

Auvik's interface is decent overall, but I wish I could get more of a full-screen map layout. That would be helpful. Overall, the flow of everything on the screen is good, but I would like a more full-screen, immersive user experience. There are too many menus around. It would help to have the ability to sift and move through it more easily, but there's too much stuff in the way.

I found the search feature somewhat frustrating. For example, let's say I'm searching for an IP address. Even though this thing exists, it doesn't do a good job of showing it to me. 

We have used Auvik for nearly six years.

Auvik is stable. We haven't had any problems. 

Our customers aren't growing quickly, so scalability means rolling Auvik out to new clients or clients adding new devices. If we're talking about adding new clients, it's easy to implement. If we're talking about clients adding stuff to the network, it's automatic, so we don't need to do much besides inputting the credentials.

Before Auvik, I constructed manual network maps. We are using other remote management tools like Kaseya RMM. It's a different type of tool that overlaps in a few areas. 

I was not directly involved in the deployment. After deployment, it requires very little maintenance. We only need to deploy the Auvik collector and ensure it's running. 

I rate Auvik nine out of 10. I suggest reaching out to their customer relationship people. They're super personal and helpful. Take advantage of them. 

It is mainly used to monitor new devices on the network and get alerts for printers that might be out of paper or jammed. We also use it to troubleshoot network connectivity issues.

By implementing Auvik Network Management, I wanted to get visibility into the network. I wanted to be able to see what devices are on the network.

Auvik's network map along with its dashboard gives a close to real-time picture of your network. It updates pretty regularly as you are using it.

Its benefits are pretty immediate. Once status starts populating, within an hour or two, we are able to get some good insight into the network and what is going on.

Auvik Network Management has decreased our mean time to resolution. We are able to pinpoint the device that may be causing issues on our network or having trouble connecting. It is definitely a valuable tool in troubleshooting that.

It has not empowered our entry-level technicians to solve more tickets on their own because we are structurally different. We have higher-end technicians taking care of networking issues. Our lower tier does not get into the platform.

Auvik does not allow us to spend less time on the setup and maintenance of the solution, but it does allow us to spend less time on issue resolution.

Traffic insights are valuable. They show you what type of traffic is on the network and how much bandwidth it is utilizing. It can help you pinpoint issues if a device is broadcasting too much or if there is any other issue.

The network map and dashboard can be difficult at times because they do not scale very well. You have to either view the map itself or the dashboard itself. You cannot easily view them both at the same time, but you are able to use them pretty well in conjunction. They could be a little better.

They can make it a little less cluttered on the display so that you can easily view the devices and the network map in one good window instead of having to jump between sizes on both. That would be beneficial. I do not know how that would happen, but that would be a plus.

I have been using this solution for three years.

Its stability has been great. We have not seen any issues yet.

It is scalable. It just depends on how much you want to pay when it comes down to it. 

They have a chat feature. They are very quick to answer any issues, and they work until it is solved. I would rate them a ten out of ten.

Positive

I have used Domotz. Auvik is better in terms of the information provided, overall layout, and ease of use. Domotz is better in price by far.

With Auvik, we could see its benefits within hours of getting the system set up with all the passwords and everything. Domotz took a couple of days to get it all figured out.

The agent is on-prem, and the solution is cloud-based. This is how it is provided.

It is easy to set up. It took about 20 minutes.

It does not require any maintenance from our side.

I am the one who set it up.

The pricing gets pretty expensive because it is per device that is managed. It is not per site, so it can get pricey.

There are no critical devices in our network that are monitored by Auvik at no charge. They are all charged.

The biggest piece of advice is to make sure you have all of the SNMP and command line interfaces set up on your networking devices. Make sure you have the passwords for those so that you can easily put them into the system. WMI would be great to have enabled for all your workstations.

There is a little bit of a learning curve. It is not the easiest to use, but it is full-featured, so that is expected.

I am familiar with Auvik's SaaS Management product, but I have not used it yet. I am looking at setting up a trial for it within the next couple of weeks.

Overall, I would rate Auvik Network Management an eight out of ten.