Auvik Network Management (ANM) Reviews

We use it mostly for monitoring. Also, we're pretty big on getting device configs from it, but I don't know if we have used any of those configurations to roll anything back. For a lot of our network equipment, whenever you update the firmware, part of the feature of updating it is that it backs that up automatically for us. 

There are around 20 or more clients in Auvik that we monitor. Mostly, it's just for alerts if things go down, but with firewalls, we specifically have alerts that monitor memory because we have a problem with a couple of firewalls that go into the conserve mode if their memory hits a certain percentage. It's a huge part of our monitoring. Half or more of the alerts that come in, come in through Auvik.

It has made monitoring a lot easier. It has made finding devices and charting network maps for onboarding companies easier. If you are a tech and looking at a company for the first time, you can just look at the network map and quickly get an understanding of how big it is, how complicated it is, how many network tunnels there are, and what's the main firewall or the center of the network stack. It's super easy to quickly acclimate to a new network and troubleshoot up or down a network stack. I find that fantastic.

Being able to visualize the network mapping/topology for the organization is its best feature. It's very reliable. It'll more likely add a device that's not important than it will miss an important device. It does it so quickly and automatically, and not a lot of time is spent managing the network map. Every once in a while, once or twice a year, there'll be an alert, and we investigate it and we find out that it's just an obsolete device that was never removed from the map. So, you just delete the device. Other than that, it takes care of itself. It's fantastic. I don't have a lot of criticisms of it other than just keeping it up.

It's very intuitive when it comes to network visualizations. It is very easy to pick up, and it's great that there's a little key there that always tells you exactly how it's connected. It was probably the easiest thing to learn. If you aren't accustomed to Auvik, you can just look at it for 5 or 10 minutes, and you can absorb it. You're then good to go. You can very quickly and easily understand what you're looking at.

It has helped reduce repetitive and low-priority tasks through automation. It takes a lot of tweaking to get the alerts just right, but a lot of the repetitive tasks that we do have been automated. They've been automated for a long time, and they exist in very niche parts of our business that aren't really related to Auvik. The reduction is hard to measure, but it's a good percentage. In terms of the after-hours calls, with the emergency issues coming in, after two or three guys who set up Auvik went through the alerts and optimized it, with the number of things that took care of themselves and alerts that took care of themselves, we started getting fewer calls. Percentage-wise, there is a 20% or 30% reduction. It wasn't a huge chunk at the beginning, but it was noticeable once they got everything ironed out with Auvik.

It has affected our IT team's visibility into remote and distributed networks globally. We're a service provider. We manage a lot of networks. They range from a single network stack to multiple locations with multiple distribution frames that are all tunneled into each other. Before Auvik, it was pretty difficult to get an idea of how something was set up because we were just looking at configurations and talking to other people. It took a lot of experience to get used to a single client. Now, when everything is set up, if we want to understand the network, we just go into Auvik, and we can see the whole network.

It's a big part of our networking and monitoring. I'm in Auvik a couple of times a week. I don't specialize in networking, but I still end up looking at Auvik a couple of times a week to solve something, or I have to work on an alert that came specifically from Auvik, and I have to investigate. Aside from the UPS battery alert issue, which is obnoxious, most alerts are pretty easy to understand, easy to follow up on, and easy to resolve.

It has had an effect on our IT team’s availability. It makes the work of the IT team easier. We spend less time troubleshooting, and we are more available to work on other things. It has saved a considerable amount of time. We only have one network engineer, but everyone else is capable of working on networks. Auvik has made it easy enough to point to the issue. So, the network engineer can just focus on the really important and really intensive things, and everyone else can work on the intermediate things by using Auvik. Previously, it would take twice as much time for somebody like me to figure out a network problem.

It's very easy to delegate low-level tasks to junior staff. The API is integrated with ConnectWise. So, the alert comes in, and the dispatcher lets everybody know, and then any of the techs here can work on the alerts. With the information that we have in Auvik, we're able to very quickly assess the first thing that we need to do. We almost always get it resolved in time unless it's an ISP issue.

I really like the network map. It's probably the most useful feature because we have monitoring set up in other systems too, but seeing what's connected to what and where it is makes a lot of things a lot easier to troubleshoot.

The uptime and downtime information is valuable. It is pretty reliable to know when something goes down.

I find it pretty easy to use the monitoring and management function of Auvik. I passed the test on the first try, and it's all very intuitive. I like the menus, and it's pretty easy to get through things. There are some things that are a little bit more complicated, but there was nothing I wasn't able to figure out. Rarely, I would have to reach out and ask somebody to show me how to find something in Auvik or how it works. In terms of accessibility or how easy it is to get into it, it's pretty easy. Even setting up devices for configuration polling and SNMP is pretty easy.

When it comes to monitoring, Auvik provides a single integrated platform, but I feel it could do more things. If it could facilitate device upgrades, that would be great. 

It also has a feature where it passes alerts along. So, a device will have an alert, and then Auvik will pick it up, and then the API will create a ticket through Auvik, but the alert will be very vague. The one with which I had the biggest problem, more than anything else, is the alert specific to a UPS. There is a specific alert when a UPS's battery hits five years old, which means it needs to be replaced regardless of whether it's alerting or not, but the way the Auvik finds the UPS and gets the alert makes it almost impossible to tell which UPS it is. If the UPS has a web portal or a web GUI that I could go into and take a look at the battery, life is great, but we had one tenant where all the UPSs didn't have that. It took forever to figure out which one had a battery that we had to replace. Its monitoring is great, but the integrations could be better.

Overall, it hasn't provided a single integrated platform for us. We still have to use other tools to shore up where Auvik is lacking. For the most part, Auvik helps keep device inventories up to date, but it's not perfect. One of my least favorite things is that people bring in devices, their devices get retired, and then they just go off. A lot of times, we wouldn't know if it is something that we need to get back online as soon as possible, or if it's something that just went down. There were times when little switches that are under people's desks would be mislabeled with critical network infrastructure. Someone kicked a switch or something like that, and it went offline. We got the alert, and we wondered where it is and how could we get it back online. We called the company, and they were just like, "Oh! It's this little thing in here. Just plug it back in." It was just used for the printer. There would also be devices that were being retired, but the service desk or other teams wouldn't know about it. They would spend half an hour trying to figure out what was going on. So, even though it takes care of the inventory, there is a small amount of auditing that we still have to do. That's normally done because we're getting a lot of false positives, which probably is a good thing. It's better to get a false positive than for it to not alert when something important has gone down.

It's as good as anything else out there. It isn't better or worse than the systems that we already have in place. We don't use it for device inventory because we have other systems that keep track of devices and configurations. When I think of device inventory and Auvik, it is to know whether something that's currently online needs to be online. I would never look at Auvik to determine how many computers are currently at a location. I have two other systems that already do that for me, and they do a better job than Auvik. For the systems that we use, we have agents on computers. So, they give us an enormous amount of information about computers and things that are available at a location, or just an asset list for a client. Things that we can do remotely through them are pretty incredible. If Auvik wanted to be competitive, they would have to get into an area their competitors or the other companies do in terms of putting agents on things. That's a whole different thing than just SNMP polling.

We started Auvik at the beginning of 2020 because I remember taking the Auvik test while working remotely during COVID.

Their support is fantastic. If I have a problem with Auvik, I just open up a chat to interact with somebody, and they get to me in a minute or two. They almost always get it resolved just through chat. I don't remember ever having to call Auvik.

The central services people tell me that Auvik has quarterly reviews with our company. So, they follow up with us all the time. 

I would rate their customer service a 10 out of 10. They get to me immediately, and they always help me solve the problem, and they're always nice. I've probably talked to the same three guys every time.

Positive

We were using Audit API, which was pretty useful, but they were mostly Windows machines that had our agent servers and workstations. So, a server workstation would go down, but all you would know is that the server is down, or the whole site is down. We would have to do a lot of digging on our own to piece together:

• Which devices are there?
• What does the stack look like?
• What's the first thing that we need to troubleshoot?

We definitely tried to make the Audit API work, but the consensus was we needed something better to get these things done faster so that we weren't spending so much time during discovery especially, or we weren't spending so much time chasing alerts after hours.

Once we got Auvik, that became way easier. Instead of having to dig to figure out how it's set up, we could immediately look at Auvik and determine what the first step needs to be. It has cut off a huge amount of discovery. We have so many clients, and you have to be here for a long time before you know everybody, and even then, some clients don't really have problems. You're only looking at them a couple of times a year. So, if you have a great memory, good on you, but Auvik really made it a lot easier for service desk techs. We're not in the network all the time, but we troubleshoot networks frequently enough, and it's important that we are able to do this quickly and correctly.

For us, it's better that it's a cloud-based solution. I don't know about other companies, but we're remote to almost all of our clients. So, it's all cloud.

I did a lot when it comes to getting configuration polling working for firewalls, but other than that, I haven't been a part of its initial setup. The central services and networking teams got it set up, and then once it was ready, the techs like myself took the Auvik test. Once we passed, there was some tedious work that needed to be done at first setting up SNMP on networking equipment and making sure configuration polling was working, but that was about it.

It did take a while to set up Auvik, but that's because we have a lot of companies that we monitor. Everything was running smoothly within about six months we started working with it.

We have absolutely seen time-to-value with Auvik. It has cut down after-hours support. We're spending less time in the middle of the night trying to figure out why a network is gone so that we'll be up in the morning by the time people arrive for work. That was just huge for us. There are fewer tickets on the board during the day, or we can resolve the tickets we get faster.

We have seen a reduction in our mean time to resolution. In my experience, it has just cut that in half. We can just look at Auvik, and we know what a network stack looks like. We can begin planning how we want to approach the problem.

I don't know anything about its pricing, but I would say Auvik is worth it.

I would rate it a 9 out of 10. It works superbly. It has made my job a lot easier. It made me understand networks so much better and more quickly too. I love Auvik, but they could do more with integrations. If we could just do everything through Auvik, such as push firmware through Auvik, and if Auvik was better at telling me which UPS has a battery that needs to be replaced, I would give it a 10 out of 10. 

We use it for our clients that have managed network services. We monitor their networks to see if there are any anomalies or unknown devices, and we use it for troubleshooting as needed.

One of the benefits is the insights into the network. We had one client that was having tons of issues. We put Auvik on there and we were able to isolate the problem to one device, remove it, and everything is now working well.

It has helped with visibility into remote and distributed networks, globally. For those clients that pay for the service, it allows us to see their networks, see what's going on, and sometimes even see an issue before the client knows and calls us, and that is what we want.

We have also seen a reduction in mean time to resolution, of about 10 to 20 percent, depending on what the issue is.

I like the traffic insights. That really helps to see what's using your bandwidth.

The monitoring and management functions, while there is a little bit of a learning curve, are pretty easy. Once you get it, it's straightforward and easy to go forward with. That's very important because we don't have time to sit around and try to figure out how to use it, looking at tutorials. It's pretty intuitive and their support is really great too if we have any issues.

And the fact that it provides a single, integrated platform for our organization is important as well. Having 50 different accounts to log into would make things difficult at times.

The overall intuitiveness of the network visualization is great. It makes it easy to see everything and easy to follow and pinpoint what's going on.

The visualization of network mapping is good. The only complaint would be that VLANs don't necessarily show up as a regular LAN does. They do show up, but there is some manual tuning you have to do to make that look perfect. That's kind of the nature of how VLANs work, so I don't think there's anything they can really do to help make that better. Still, it does at least pick up devices that are on there, and tries to connect it all, but it doesn't always do a good job.

Also, it doesn't help keep device inventories up to date. It doesn't have any updating features.

It has been three years since I started using Auvik.

It's reliable. We haven't had any issues with it. We haven't had any downtime because the server wasn't available, or anything like that. It's definitely worth it.

It seems to scale really well. When we first started, we just had three clients in there. Now we have it on all 35 of our clients, and some of them have multiple sites. They're not all fully configured, but at least we have the agent on them and we're getting data already. I just need to go into each one and set up the SSH and SNMP settings, but that's no big deal.

It's deployed into our managed network clients who have anywhere from three workstations all the way up to over 300 devices on the multiple VLANs.

Their technical support is a 10 out of 10. They have direct support within the platform via a chat and they'll walk you through anything and give you the guidance you need. And their email support is great as well, if you have to escalate something. They'll even do a Zoom call with you if they're not able to resolve it by email or chat. They don't leave you hanging.

Positive

We didn't use any solution previously. We just used an ad hoc network scan to try to find issues, but that doesn't really give you a great view of everything.

I'm the one who does the deployments. The setup is straightforward. It's complex in the sense that you have to connect each device and configure its SNMP or SSH settings, but it's pretty straightforward overall.

Depending on the network, within 30 seconds to two minutes, max, the network mapping starts to populate after implementing the collector. It's pretty quick.

It doesn't require much maintenance. Once you get everything set up, unless you introduce new devices, you don't really have to mess with anything.

We did our initial implementation with the Auvik trainer. He helped us onboard clients and gave us training. Our experience with him was good. He was really knowledgeable and helped us out as we needed it.

Initially, it was me and our CEO involved in the implementation, but he passed it off to me after the first couple. And of course, we have had Auvik's help with it as well.

Time-to-value from Auvik has been the troubleshooting of that one client I mentioned, just by itself. We spent countless hours onsite trying to figure out what was going on, doing our own tests with freeware, but we weren't able to isolate the issue until we installed Auvik. If we had done that from day one, it would have taken three hours for the setup, instead of that ticket taking 22 hours of work. It's a big benefit.

Auvik's pretty good in terms of pricing. It can get pricey if you have multiple managed devices, but if it's just a simple network with only one or two firewall walls and smart switches, it's reasonable.

The one client that we had issues with has 15 managed devices. That client is pretty expensive, but it's worth it.

Our eyes were set on Auvik, based on reviews from peers.

It's not really replacing any tasks. Rather, it's a good tool to see if the network is down. We have others that do the same thing, but Auvik is more for investigating issues.

My advice is to take your time. Make sure that the credentials are correct when you input them. Go through their guide on setting up WMI for Windows workstations to get better results. Just don't rush it and get good data.

We used PRTG as our network monitoring stack and SolarWinds network configuration manager. SolarWinds has hacked a couple of years ago, so we have been left with PRTG but no configuration management. PRTG doesn't do network monitoring very well, but it's suitable for server monitoring. I had known about Auvik for quite some time and decided to give it a look. We tested it and got insights into our network we had never seen before. We have three disparate physical networks, which provide insight into how everything is interconnected.

We have 55 users spread out over all our locations. Our sales staff is remote, but we have a primary site with two physical networks and a disaster recovery site co-located with one physical network.

Auvik has made things more accessible, and we're much more agile in dealing with problems when they arise. It has also given us an extraordinary amount of visibility into the connections of the physical network. We've found many issues that we didn't know existed before.

We've probably saved around an hour each week using Auvik, but it varies. We're typically looking at the network stack to troubleshoot a problem, which doesn't happen that often. I usually log into Auvik when there are alerts unless something is misbehaving. However, I log on to Auvik at least once or twice a week to look at some of the net flow things or get a feel for what's going on in the network in general.

Auvik helps us keep our device inventories up to date, which has saved us time. We're a company in the financial sector, so we regularly go through compliance audits. Having a centralized location for configuration management is helpful because we don't need to spend time doing that manually throughout the year. The cloud solution enables us to have our configurations offsite in case of a disaster. That is a benefit. 

Network mapping is the most valuable feature. It's handy to see which devices are connected to what ports. The net flow stuff and traffic insights are also helpful. The network mapping is a little better than average. That's one area where PRTG falls short. It's tough to use. Auvik makes that a bit easier. 

Auvik's initial setup and discovery were effortless. Tuning the alerts takes a little bit more work. Ease of use is essential. Usually, there has been some alert, or we need a specific piece of information promptly. It must be easy for us to find that information.

The integrated platform is a nice-to-have, but it's not essential because we only have three sites: primary, guest, and DR. I only use Auvik for the primary site. For an MSP, the integrated single pane of glass would be a huge deal. 

I would relegate the network map to its area instead of being the focus of every page. The network map is in the front and center of the UI. I would rather have the option to look at it when I need it instead of having it on every single page. It's beautiful, but I don't need it on every page.

We've been using Auvik for about four months now.

I have found Auvik extremely stable. They do a lot of scheduled maintenance, but it's almost always on the weekends, so it doesn't impact us. 

Auvik looks incredibly scalable. We scaled it out to three sites without any problem.

I rate Auvik support seven out of 10. I want to give them an eight, but eight seems too generous. 7.5 is kind of where I want to be.

Neutral

We previously used PRTG and SolarWinds Network Configuration Monitor. SolarWinds got hacked, and their software was janky at best. It worked, but only because we didn't put a lot of load on it. We finally decided to find a solution that worked. We got along without it for about a year before realizing we needed a solution.

PRTG is an excellent server monitoring solution but a poor network monitoring solution. It does the job, but it's not good at it. Auvik is a fantastic network monitoring tool that does everything PRTG does, plus all the things that SolarWinds and CM did. It took the place of two different products. PRTG is usable, but it would take me 10 minutes to do something Auvik can do in a minute. Auvik is light years better in terms of usability and simplicity.

Setting up Auvik was surprisingly easy to do. The initial installation took a day or two, but it took a couple of weeks to start seeing the results I wanted.  The network map started to populate within 24 hours. It was so much easier than PRTG was and a lot faster.

I deployed it by myself. The involved tasks included setting up virtual machine collectors, modifying the firewall and ACL rules, setting up accounts, doing SSO, going through the training, and training my team.

I did the setup myself with a little bit of help from Auvik support.

It took a little time to get it up and running, but now that it's running, it hums along and does its job. I don't have hard data about our ROI, but we've seen value from Auvik. For example, say we had a bandwidth problem where traffic was slowing down on one of our guest sites. It would take me 15 to 20 minutes in PRTG to look at the net flows and figure out who was doing what. It takes me a minute or two in Auvik. That is a huge time saver.

I was under the impression that it was costly in a larger environment, but I was very wrong. It's pretty reasonable. The pricing is much better than I thought it was because it's based on network devices, not devices. That was a key thing that I did not know.

I like that it's flexible. If we have a device that we need to spin up for a month, we pay a little extra that month, and it goes back down. We don't have to renegotiate the contract or pay that amount forever.

We also considered Zabbix, but that seemed like a ton of work.

I rate Auvik nine out of 10. I've heard of Auvik for 10 years, but I always shied away from it because of the size and complexity of the networks I work with. I figured it would not be cost-effective because Auvik is a big name. However, it wasn't as bad as I thought it would be when I looked at the quotes. The value for the money is high, so if you think you can't afford it, look into it anyway because you might be surprised.

I use it on a daily basis to monitor the portion of my network that is backbone.

I have cloud access, but the collectors are on-prem.

It allows me to see a lot of problems before customers do. By the time they're calling me to say, "Hey, I've got an issue", I can usually tell them I have already seen it and I'm already working on it. There are many times that I'll get information on the screen or I'll see something change and know about an issue even before I get a ticket or a phone call. The most recent one was that I had a site go down on a weekend. Because we're a Monday-through-Friday company, I came in early on Monday morning and, by the time others showed up, I was pretty close to having everything resolved. They called me to say, "Hey, this isn't working," and I said, "Yep, I know. I've already been working on it and it will be up shortly."

It frees up some of my time for higher-value tasks. The first thing I do when I come in, every day, is pull up Auvik. In that single pane, I can see what my network status is and whether any site is down or if it's showing me there are issues. If not, then I can move on to whatever else I need to accomplish for that day.

Another benefit is that it automatically updates network topology. When I change out parts of the network or upgrade to a new device, once I've got it set up with SNMP, it automatically reconfigures what I see on the screen, including where everything is connected. I don't have to do anything to make that happen. That saves me a lot of time.

And when it comes to the backbone, it has decreased the mean time to resolution in a significant way. And because it provides automated, out-of-the-box device configuration for backups, for almost everything I have, it saves me time, a good 10 hours a month, and on the order of a couple of thousand dollars a month.

The most useful features are that it allows me to see and monitor my entire network solution in one place. I can see if everything is up or down and whether I have any issues. That single-pane aspect is helpful.

In addition, so far I have found it to be super-easy to use. Since the setup and getting everything running, it has been really easy to use. Setting up collectors for the network discovery capabilities was super-easy as well. Once we did that, it pretty much took care of itself.

And the TrafficInsights feature not only shows me network bandwidth usage without the need for expensive, in-line traffic decryption, but it gives me which device is using the most traffic. It ranks devices by which are using the most CPU, memory, storage, and it keeps those up to date, non-stop. Most of the time I just have the main window open and it literally shows me everything that's important. TrafficInsights will also show me when a certain percentage of capacity for a particular device or network has been hit. That has helped me a few times, resulting in an upgrade of a few services for network connectivity because we were using more data than would actually flow. It has helped improve our network performance. I have 11 sites, overall, and after analysis based on Auvik, I increased the bandwidth for connectivity to the outside world for two of our sites because they were using more traffic than we were able to put through.

So far, I haven't had an issue with it. But I could see where they may need to add some more integration pieces with different vendors. For example, API keys aren't available for certain vendors. While everything that I have works with Auvik and gets monitored by it, there are a few network items I have that I would like to see deeper integration with, but the lack of that type of integration doesn't stop me from doing what I do.

I have been using Auvik for about nine months. Technically, I've been using it longer than that, but I've been using my implementation for about nine months. Previously, I was using it through an MSP and when we dropped the MSP I purchased an implementation for our company directly.

So far, I've had no issues with the stability. It just works.

I would assume it scales pretty easily. While I have 11 locations, none of them are massively huge. The number of devices I'm looking at and monitoring is probably pretty small compared to most businesses, but it seems to scale pretty well when I do add things.

From the occasions I have used their technical support, I would rate it very highly.

We had quite a few other tools that we were using or trying to use, and Auvik replaced them. By not using those other tools it is saving us $10,000.

The initial setup was pretty straightforward for me, but I had used Auvik before quite a bit through my MSP. But even if I had never used it before, with their help, it would have been pretty simple. The ease of implementation, network scanning, and setup were all super-easy.

Our deployment took a couple of days. I can't even compare the setup time for Auvik with the solution we had, which was NetSupport Manager, because I never did get the other system running. It just wouldn't work. The implementation was very convoluted and buggy. It never worked even close to the way I expected it to and I just ended up dumping it before I could get it running. The time savings associated with the setup of Auvik probably saved me over $10,000.

And when it comes to maintenance, it doesn't take up any of my time. Since the initial setup of the collectors, I haven't had to do anything. All my equipment is done and monitored. If I add a piece, I obviously have to set it up to get hit up by Auvik. Other than that, I don't have to maintain anything other than do the normal maintenance for my servers, which is where the collectors sit.

I only used Auvik to help with the setup.

The time-to-value, for me, was almost immediate. Once we started implementation, I was able to start seeing stuff even on day one. And by the time we had it fully implemented, I was already seeing value out of it.

And if I compare the cost savings we have realized by using the solution versus its costs, we're on the positive side.

The pricing is pretty reasonable for what we get. It's billed by certain, core network devices that it monitors, but I'm not billed for all the devices it monitors. For example, wireless access points and small things like that, throughout the network, are not billed. They mainly charge for firewalls, routers, and switches.

I haven't seen any costs in addition to the standard licensing fees.

I researched other solutions, but because I had already used Auvik and I liked what they had. That research was more, "Hey, what's out there?" but I was not really interested beyond that.

What sets Auvik apart is the ease of use. Once it's set up, it gives you that single pane. That's the first thing I look at when I come in the morning and it tells me whether I'm good or not.

Go for it. It's a really good solution. 

I work for an MSP, and what we do is work with different companies. We monitor all the networks. We have an integration with ConnectWise. We get to receive alerts directly to our ticketing system, and that is awesome. It saves us a lot of work. We don't have to have someone monitoring the networks 24/7. We receive the alerts in our queue and that expedites a lot of work.

The integration is the most important aspect of the solution. If it wasn't for the integration, we would have to have someone monitoring all those maps, all those locations, 24/7. However, with the integration, we see notifications directly to our ticket system, and that helps us a lot to streamline the workflow process. 

The fact that we get to see the whole network on a single pane of glass is great.  We have a map on our main screen, and we can see all the network devices and the end devices as well. It's very useful. 

It's easy to use. You can collapse things via buttons if you have too many devices visible on-screen. When you do that, it helps you see the bigger picture.

The interface is intuitive. I don't find it that difficult. 

We gain a real-time image of the network. 

Our team was able to realize the benefits of the solution pretty much right away. As soon as I was provided access, I was able to see if there were any failure points, and I could deal with them immediately. It's been a game-changer. 

The product has helped decrease our mean time to resolution. I have the option to access any network device if we have the credentials. It saves us a lot of time. I also do not have to have someone on-site. It helps expedite things.

We're able to spend less time on maintenance, setup, and issue resolution. 

It's not 100% user-friendly. However, it does offer a good balance. Still, if I wanted to add or change something, I'd have to think about how to do that.

It should be easier to see Mac addresses. I'd like to be able to see every Mac address of every device by just one-clicking on it.

I've been using the solution for seven months. 

The solution is generally stable. I've never experienced any crashes. 

The scalability is good. If you need to monitor more locations, it's pretty simple. 

I've never reached out to technical support in the past. 

I haven't previously used any other solution. 

The initial deployment is very easy. There's a step-by-step process that pretty much guides you through. We did have to do a few integrations before going fully operational. It took around 30 minutes to create a site integrated with ConnectWise and have the other connector up and running. 

We don't need maintenancevv on our end. The only maintenance happens when a device becomes disconnected. Then we would need to go and see what's going on. 

For this deployment, or whenever we are building up a new location, either myself or one of my co-workers, and someone on-site can handle the implementation. 

We had documentation in regards to integration with ConnectWise. I don't know if we had any other outside help. 

I don't have any visibility on the pricing. 

We're an MSP.

I'd rate the solution nine out of ten. 

There is a lot of documentation on the website, from my understanding, and it is very useful to navigate all that documentation before getting started. I'd advise new users to just try to get as informed as possible before starting to use the product.

The main purpose was to gain better visibility over our network. We were having frequent short internet outages, and we were trying to gain better visibility as to what could be going on in our network.

We were experiencing these frequent, brief Internet outages, and through the use of the network map, I was able to determine a misconfiguration that we had on our network. Auvik was able to identify there was a path that didn't really make sense and just moving a couple of wires around fixed a huge headache for us. 

We have two branch offices. Both of them aren't exactly a close drive away, however, the alerts that I get from Auvik help me determine if there's something like a device that's down that just needs to be restarted, and I can just direct somebody to unplug it, plug it back in, then it'll fire back up, and they'll be all good to go. That way, I don't have to travel there. It'll help me determine if I need to jump in my car and drive down there or if I can direct someone on-site.

I appreciate the alerts that they send and the customization with them. I have our environment set up so that between our three sites, I get an alert anytime. If we get an Internet outage or device goes down, it really helps gain better visibility as to what's happening with our different branch offices and to know if there's a potential issue that might mean I need to get in the car and drive down. 

I also like the network mapping feature that they have, and I appreciate the configuration and backups as well.

Auvik provides an intuitive interface that supports ease of use. There are a couple of features that I find can be a little bit difficult to figure out how they get working from the interface. For example, if you need to remove a device or add a device and it's not automatically detected, that sometimes can be a little bit difficult. That, as well as changing the IP address on a device. There are a couple of hoops to jump through, however, for the main core processes, it's intuitive.

The network mapping is the most crucial for managing our network performance.

The alerts are another good feature. They definitely give me the greatest insight. I also appreciate the different IP address tracking that they include with it. I like the ability to add notes on the devices right from the dashboard. It really helps provide clarity to the rest of the team if somebody else needs to jump on and see what's going on with the device. They have the history of it right there.

The network map along with the dashboard gives us a real-time picture of our network. It requires a little bit of leg work to get it up and running if your network environment wasn't already set up for it. However, for the most part, it was pretty easy. Auvik provided a support engineer for the onboarding process, so which made it much easier for me.

We've seen a dramatic improvement in resolution. We've gone from network issues being potentially an all-day affair to sometimes solving in a matter of minutes. The alerts really do help us know exactly where the problem is starting from - for example, if it is just one specific device in the chain or all the way at our first firewall. So it's been a dramatic improvement. We've seen the time to resolution decrease by 50%.

Auvik influenced our operation costs and productivity overall. Just having better visibility of what's going on when there is an issue means we can respond fast. Our users aren't left in the dark or struggling for nearly as long. It just helps us respond faster when there is an issue and helps us see where there could potentially be issues and address them sometimes before they even become a major headache.

Tying in with the IP address and the network mapping could be improved. I've spoken with some of their support engineers before about this as well. One of the areas it struggles with the most is it doesn't always work the best for mapping in DHCP Management. It would be good if your devices were statically assigned or IP addresses so your core network infrastructure doesn't suffer. However, if you want to see where a host is connected to in the network, that's not always the most reliable. Sometimes, getting those addresses reassigned once they get tagged by one device, even if that device no longer holds that address (ANM), can be a little bit confusing. As great as the mapping is, it feels like it's only dependable on the higher architectural levels. It's only truly accurate if everything holds the same same address.

I've been using the solution for a little over a year now. 

The solution is stable. Any time they have to do maintenance work, they tend to do it either off hours or over the weekend. So if you work in a traditional nine to five management cadence, you see very little disruption. I can't recall anytime I wasn't able to access Auvik during work hours. I'd rate the stability ten out of ten.

We have the solution monitoring 200 endpoints. It's at our main headquarters and two small branch offices. We have 100 users. 

It's very scalable. I'd rate scalability ten out of ten. It's very easy to add sites as necessary.

Customer support has been beneficial. When I had questions, especially during the onboarding sequence, they were very quick to respond and get back to me when I was trying to get some clarity over what some of the data I was seeing meant. 

I can open a ticket with their customer support portal, and they were prompt about getting back to me and explaining what I was seeing and being honest about certain limitations of the software itself. They let me know that what we're trying to achieve might be impossible. 

I appreciate that they spell out what they were doing via online webinars where you can jump in and just learn a bit more about a specific feature.

Positive

We did not use a different solution previously.

The implementation was straightforward. They do most of the work for you. You just need to spin up the virtual machine. They've got a config file that you load up, and they're more than happy to have a support engineer get on a call with you and walk you through how to set up the collector. We were able to deploy in a matter of hours.

In terms of maintenance, Auvik handles that for us. They are very transparent about issues and send you notices when they are about to update their services. 

I handled the deployment mostly myself. Two other people helped out a little bit; however, it was mostly about getting it up and running.

We have witnessed ROI. We had the ability to rule out that one outage issue we were having that was causing frequent service disruptions around the office. With that one issue, there were times when employees were unable to do their jobs. Fixing that issue alone paid for Auvik. We've witnessed 30% in time overall. We used to have a lot more outages.

The solution is cost-efficient. I appreciate that they charge by enterprise device, and it's scalable in that way. So, if you only have one firewall and one switch you need to monitor, it's pretty affordable. If you throw in more devices, obviously, your price goes up. It's mainly on our high-level network devices. They don't charge us for monitoring individual access points, and so it feels like you get a lot more bang for your buck, so to speak.

We did look into ManageEngine and PRTG. Auvik was easier to get configured and it was easier to understand the data. Overall, it was more than just user-friendly and had a good price scheme.

I'm an Auvik customer.

I'd recommend the solution to others. If you're running into any kind of network issues and you don't have a great picture of what's going on, Auvik is definitely the way to go. In the right environment, it can be a great life-saver should you run into any configuration issues. I haven't really even discussed the configuration backups, however, those can be a real lifesaver if you have an issue and need to go back where you have equipment failure and need to transfer that configuration to a new device.

I'd rate the solution nine out of ten.

We primarily use the solution for traffic insights or traffic monitoring. It's for network management. While we're also using it for managing some of our network devices, the main reason for this was traffic insights.

The network map can provide a full network visibility or maybe just partial - it depends. For me, for my use case, it gives me plenty of visibility and also sends me alerts. I can set up different alerts based on enterprise system utilization and things like that. For my use case, it does pretty much everything I need it to, and it can do a lot more than I'm using it for.

The traffic insights are excellent. It's amazing how it works. There are really well built features on it. It's not a very common feature that you see in a lot of these network management tools. It's a game-changer. 

The setup is amazing. Most of the work is automatic. You just set it up, and then it just does its own thing.

The interface is pretty straightforward. The dashboard is there. There are some advanced features as well. 

They walk you through everything. If you need some help with something, like, navigating or something, they'll help. They provide ongoing support. If I need to find out anything about any feature, I can just set up a call with them, and they will walk me through it. 

The ease of access is pretty straightforward. I had used the solution in the past, but not as much. Maybe just to check a device's status here and there, but not to the point of deploying and using it heavily. However, then I found out about the traffic insights and the other features they offer. We bought some licenses internally and deployed them to our team sites, and now I use them much more. It's not very intimidating. The navigation and layout are easy.

The network map gives a real-time picture of the network. If you have a network set up right, it gives you a nice overview. 

The map I use is usually when I'm deploying a new site. That's when I try to make sure everything is there. I get a real quick overview to make sure everything is adapted - instead of going down into inventory and going through each single line item. Instead, I can just look at the map. 00:08:53 Speaker 0

I saw the benefit before implementing it when I was doing my research. Auvik was one of the very few solutions that had the features I was looking for. That's why I signed up for the trial. Immediately, I knew it's what I was looking for. Once you sign up for the trial, they send you an invite for a call to go over everything.

The meantime to resolution has improved. Let's say you have just one source of visibility on your network where you are relying just on your controller or something like that; then, of course, it will take a lot longer to get to the issue. Auvik shows all the nodes or all the devices online, and it makes it much faster to resolve these issues. 

Auvik allows me to spend less time on setup, maintenance, and issue resolution. The setup is especially well thought-out. You just create a site and install a collector, and it does most of the work. It searches for networks and asks if you want to add them.

It sometimes lags, especially in larger deployments. There's a little bit of an issue there where if you're trying to open the Auvik network map, however, for the most part, it's pretty straightforward. It works pretty well.

Recently, I have noticed they are having some issues with the cloud instances where it was causing some issues. It could be more responsive.

For traffic insights, if there is a way to export or automate exports, that would be something I would love to see, especially in the traffic insights. 

I started using the solution in November, 2023.

I'd rate stability eight out of ten. We had an issue earlier this year, however, other than that, it's been solid. 

I'd rate scalability ten out of ten. It's easy to add more sites. 

I've called technical support twice. Both times, they were pretty responsive and knowledgeable, and they resolved my issue immediately. The engineers are great.

Positive

I've used a couple of alternatives, including PRTG. There may have been better performance, however, nothing provided the amount of insights. You can really narrow down the data.

The initial setup was really easy. They have a nice knowledge base as well. It's really streamlined. They also have device-specific configuration help as well. If you want something particular, they have guides for that.

In our case, we're using a lot of Ubiquiti devices, and they have a knowledge base specifically for that, which allows you to see more information. There's documentation for Cisco, for Juniper, et cetera. 

I handled most of the deployment myself. We're often adding sites and for the most part, we can have a site done in less than half a day. It might take an hour or two to get it up and running. If you have a bunch of sites to do, it will obviously take longer. 

The pricing is great. For some organizations, it may be expensive if they're managing every single device. However, it's priced pretty fairly.

Part of it is modular, so you can make it as extensive as you want, and that depends on how much management you are doing. If you are managing a lot of devices for CI,it can get expensive. They only charge for managed devices. Any critical device I'm managing, I'm paying for. However, I'm only managing physical devices on my sites. I'm not managing non-critical devices. 

I'm a customer.

I'd rate the solution nine out of ten.

We're a managed services provider using Auvik for network management of firewalls and switches. We use several tools alongside Auvik, which we primarily utilize for network mapping and managing communication between switches and firewalls. Our clients are set up on tenants within the solution.

Auvik enables us to make comprehensive network diagrams of the various companies that we manage. It gives us complete visibility into the network infrastructure, but we use an RMM for some of our other items. It doesn't replace the RMM or stuff like antivirus.

Our tier 1 support techs generally do not use Auvik because they're handling basic tasks. Auvik's interface is intuitive, but you need to know what you're seeing. Tier 2 and tier 3 engineers have the understanding needed to delve into the information Auvik provides. 

Auvik has lowered our mean time to resolution. When there are network issues, we can hop on Auvik and quickly see what's happening. It enables us to resolve problems much faster than before. Previously, we were hunting through all the switches, trying to understand the problem on a switch-by-switch basis, but Auvik lets us see precisely what's happening on the entire network.

For example, we were ripping apart an entire server rack yesterday. In the past, we had to manually map each individual port on a switch to where it connected on the other side. Now, we can go into Auvik to grab that information right instead of going to each switch individually or physically mapping this port over to this port on this switch. That can get hard, especially when you're dealing with switches that may or may not be on the same switch rack. Auvik definitely helps out with stuff like that.

We started realizing Auvik's benefits within the first month or so. Some of our more experienced network guys could start taking advantage of Auvik as soon as the network maps started populating. 

I like the information Auvik provides you about switches that helps you troubleshoot connectivity issues between clients and switches. It's much easier to locate where the problem is on the network. We were using N-central for our RMM. Unfortunately, that doesn't map out the switches. It tells us what is up or down but doesn't do a good job of network troubleshooting like Auvik does. 

Auvik's intuitive interface enables us to troubleshoot networks much faster than before. In the past, we were going into a connectivity issue blindly. With Auvik, we can pinpoint exactly where things might be breaking down on the network.

When you remove an item from the network, Auvik puts it off to the side so it stays on the map for a long time. I'd like the ability to completely delete unnecessary items. For example, when you replace a switch, the old one still displays on the map as a disconnected item. It would be nice if you could go in there and remove it from the map. 

Network setups take time regardless of the tool you use. It will always take time to build. I wish you could order Auvik to rescan the network on demand when I make changes. Sometimes, I want the network to scan immediately instead of waiting for it to detect the changes.

I have used Auvik for around six months.

I haven't had issues with stability, but there's a little lag when you make a network change. Sometimes it can take a little while. 

Auvik is highly scalable.

I rate Auvik's support eight out of 10. We've contacted support a couple of times. Once, it would not install the collector properly. It took a little back and forth, but they resolved the issue pretty quickly. 

Positive

We were using Microsoft Visio to create our network maps by hand. When something changed, we had to remember to update the map. Auvik updates the map in real-time when something changes, so you can see it update within minutes. We used that and N-able N-central RMM, which we continue to use, but we've limited our N-central license and started to use Auvik for some of the functions related to switches and firewalls because Auvik gives us a clearer understanding of the network. 

Auvik is a cloud-based solution. It's fairly easy to set up. I handled most of the deployment, but two other people were involved. The setup involves adding all the passwords, SMPs, etc. for the network. 

It takes a little time to fine-tune it. It probably takes around two hours for the average network. It's a little less for the smaller sights, but we had a couple of massive ones that took a while to do. I'm also meticulous, so I want to ensure all the workstations pull correctly and show the right names. After deployment, Auvik doesn't require much maintenance.  Sometimes, we have to update the credentials when we add something new. 

We can identify issues a lot faster and make the cluster work a lot quicker. Previously, a technician could spend hours trying to find the issue. Now, it takes minutes. 

Auvik's pricing is fair overall, but some advanced stuff is a little expensive. I like that the licensing model is based on switches instead of endpoints. We don't use some of the more advanced features because they're a little beyond our price range.  We're using the tool internally, but the expense is passed on to the customer, and the advanced features aren't something that most customers are willing to pay for. 

We had researched Auvik before, and so we already had a prior understanding of what Avid does. It was a matter of convincing the people who pay the bills that this is something they should invest in. There weren't many other solutions that did the same thing, and they were expensive. Auvik has a better price point than some solutions like SolarWinds. Also, SolarWinds is too basic for what we're trying to do. 

I rate Auvik nine out of 10. I'm happy with it and how it works. New users should get training from Auvik and play with it. The best way to learn the solution is to use it and try things. Also, I recommend not turning on all the alerts immediately because you'll get overwhelmed.