Auvik Network Management (ANM) Reviews

We're a managed services provider using Auvik for network management of firewalls and switches. We use several tools alongside Auvik, which we primarily utilize for network mapping and managing communication between switches and firewalls. Our clients are set up on tenants within the solution.

Auvik enables us to make comprehensive network diagrams of the various companies that we manage. It gives us complete visibility into the network infrastructure, but we use an RMM for some of our other items. It doesn't replace the RMM or stuff like antivirus.

Our tier 1 support techs generally do not use Auvik because they're handling basic tasks. Auvik's interface is intuitive, but you need to know what you're seeing. Tier 2 and tier 3 engineers have the understanding needed to delve into the information Auvik provides. 

Auvik has lowered our mean time to resolution. When there are network issues, we can hop on Auvik and quickly see what's happening. It enables us to resolve problems much faster than before. Previously, we were hunting through all the switches, trying to understand the problem on a switch-by-switch basis, but Auvik lets us see precisely what's happening on the entire network.

For example, we were ripping apart an entire server rack yesterday. In the past, we had to manually map each individual port on a switch to where it connected on the other side. Now, we can go into Auvik to grab that information right instead of going to each switch individually or physically mapping this port over to this port on this switch. That can get hard, especially when you're dealing with switches that may or may not be on the same switch rack. Auvik definitely helps out with stuff like that.

We started realizing Auvik's benefits within the first month or so. Some of our more experienced network guys could start taking advantage of Auvik as soon as the network maps started populating. 

I like the information Auvik provides you about switches that helps you troubleshoot connectivity issues between clients and switches. It's much easier to locate where the problem is on the network. We were using N-central for our RMM. Unfortunately, that doesn't map out the switches. It tells us what is up or down but doesn't do a good job of network troubleshooting like Auvik does. 

Auvik's intuitive interface enables us to troubleshoot networks much faster than before. In the past, we were going into a connectivity issue blindly. With Auvik, we can pinpoint exactly where things might be breaking down on the network.

When you remove an item from the network, Auvik puts it off to the side so it stays on the map for a long time. I'd like the ability to completely delete unnecessary items. For example, when you replace a switch, the old one still displays on the map as a disconnected item. It would be nice if you could go in there and remove it from the map. 

Network setups take time regardless of the tool you use. It will always take time to build. I wish you could order Auvik to rescan the network on demand when I make changes. Sometimes, I want the network to scan immediately instead of waiting for it to detect the changes.

I have used Auvik for around six months.

I haven't had issues with stability, but there's a little lag when you make a network change. Sometimes it can take a little while. 

Auvik is highly scalable.

I rate Auvik's support eight out of 10. We've contacted support a couple of times. Once, it would not install the collector properly. It took a little back and forth, but they resolved the issue pretty quickly. 

Positive

We were using Microsoft Visio to create our network maps by hand. When something changed, we had to remember to update the map. Auvik updates the map in real-time when something changes, so you can see it update within minutes. We used that and N-able N-central RMM, which we continue to use, but we've limited our N-central license and started to use Auvik for some of the functions related to switches and firewalls because Auvik gives us a clearer understanding of the network. 

Auvik is a cloud-based solution. It's fairly easy to set up. I handled most of the deployment, but two other people were involved. The setup involves adding all the passwords, SMPs, etc. for the network. 

It takes a little time to fine-tune it. It probably takes around two hours for the average network. It's a little less for the smaller sights, but we had a couple of massive ones that took a while to do. I'm also meticulous, so I want to ensure all the workstations pull correctly and show the right names. After deployment, Auvik doesn't require much maintenance.  Sometimes, we have to update the credentials when we add something new. 

We can identify issues a lot faster and make the cluster work a lot quicker. Previously, a technician could spend hours trying to find the issue. Now, it takes minutes. 

Auvik's pricing is fair overall, but some advanced stuff is a little expensive. I like that the licensing model is based on switches instead of endpoints. We don't use some of the more advanced features because they're a little beyond our price range.  We're using the tool internally, but the expense is passed on to the customer, and the advanced features aren't something that most customers are willing to pay for. 

We had researched Auvik before, and so we already had a prior understanding of what Avid does. It was a matter of convincing the people who pay the bills that this is something they should invest in. There weren't many other solutions that did the same thing, and they were expensive. Auvik has a better price point than some solutions like SolarWinds. Also, SolarWinds is too basic for what we're trying to do. 

I rate Auvik nine out of 10. I'm happy with it and how it works. New users should get training from Auvik and play with it. The best way to learn the solution is to use it and try things. Also, I recommend not turning on all the alerts immediately because you'll get overwhelmed. 

We use it for everything from alerting and monitoring. We have had some use cases where we had to do some forensic type of work and track down devices at locations that were breaking policy and things like that. It was pretty handy because we were able to grab some identifying information from the device, and it took about 15 minutes to figure out where the device had been every day for the last seven days.

Auvik provides an intuitive interface that supports ease of use. We got all of our locations clearly defined. Everything is laid out well and labeled well. Several people know how to use it. It is something that I picked up on pretty quickly.

Auvik's network map along with its dashboard gives a real-time picture of our network. By using the filters, we can filter down to see what we want to see. We can see just the Layer 1 devices. It is very handy. With a couple of clicks, we are done. If we want to monitor WAN interfaces, we add them to the dashboard. If we want to monitor VPN interfaces, we can add them to the dashboard. It is fantastic.

Auvik's network map dashboard gives full network visibility. Whatever you give the collector access to, it takes that apart and dissects every bit of that.

Auvik has empowered our entry-level technicians to solve more tickets on their own. I do not want to give them access to it because it makes things too easy for them and they do not get challenged, but it has definitely helped in closing more tickets faster.

Auvik has absolutely decreased our mean time to resolution. Instead of days of hopping around on switches and hoping that the logs still include some information about something that is pertinent, it now takes minutes.

We can monitor our VMware environment with Auvik at no charge. This is absolutely important for us. It makes the product more important for people outside of my department. I am just worried about the infrastructure. Whatever happens on a server, I do not care, but it makes the product valuable to people outside of my department and the infrastructure team, and they get to reap the reward of having this product in our environment.

Auvik allows us to spend less time on the setup and maintenance of the solution and less time on issue resolution. It very much takes you away from a break/fix to make you more proactive. You do not do as much of a break/fix because you are seeing the warnings and the alerts. You are able to see that you have got a physical issue out there that you need to correct, or you find that you do not have redundancy, whereas you thought you had redundancy. This free time is still focused on security.

The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams. 

For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes.

In terms of the things or features that I wish it had or has is the Wi-Fi visibility. They are pulling that into it from their newly acquired product. I am excited about that, and that is the only thing that is missing from the suite. That is a big piece to me. I would like to see that sooner rather than later.

I have been using Auvik for two years.

Any stability-related issues are very infrequent. They have a pretty rigorous maintenance schedule, and they notify you when maintenance is happening. The maintenance windows are pretty short and infrequent as well.

It is enormously scalable.

I never had to contact their support.

We had N-central. I tried to use it, and it was not great. There have been half a dozen that I have tried. They are all okay, but after using Auvik, everything else seems not so good.

We could see Auvik's benefits during the trial. The product that I was using at the time was pretty outdated. I had updated it recently, and I was pretty unhappy with the performance and the feature set that it had even after I updated it. I had inherited the product, but I started looking around immediately. We popped in an OVA for the collector into our VMware environment and had it going. In less than 10 minutes, we were already scanning our network and had more information built out than the product that we had been using for years. 

It is on-premises. I was not involved in its deployment. I handed it off to one of the guys on the infrastructure team. He had the setup instructions, and he added it up in ten minutes. It was pretty straightforward.

In terms of maintenance, it does require maintenance for major release versions. About once a year, we have to deploy a new OVA, but for the most part, it stays up-to-date on its own.

It was all done in-house, and there was just one person. It did not take any time.

It is a little more on the expensive side, but I feel that it is a premium product. It is good.

To those evaluating Auvik, I would advise making sure that they have all the credentials they need before they start the trial for your equipment. Make sure you have SNMP set up, and you are good to go.

I would rate Auvik a nine out of ten.

We manage IT infrastructure for 400 companies, and Auvik allows us to monitor it remotely. We have a portal to monitor these companies' servers, devices, routers, and APs constantly so we know when something is down and needs to be repaired in real-time. It's nice. We have it implemented in our Autotask and service desk portal, so it can automatically open and close tickets.

Auvik has improved our company's operation tenfold. It allows us to do real-time network monitoring down to a printer connected to the network. 

We can also automate and streamline fixes for recurring issues. We can determine an ongoing problem and find a real-time fix for it. We monitor and log different events. Once we have enough cases, we create an automated fix for that issue and cross it off our list, so we don't have to worry about it again. It's been overwhelmingly successful in our company.

Previously, we had various managed portals and a list of URLs to check. We went to a client company to see what portals they used. It was an absolute nightmare. Credentials would change constantly, so we couldn't log in. It was horrible.

Auvik has saved us a lot of time. Much of the solution is automated and monitors by itself, letting us know when critical issues occur. We no longer need a dedicated technician to log into every network. It gives us real-time monitoring, so we don't need someone to check every network first thing in the morning to see if any issues require a response. 

When I click on one of the 400 companies we monitor,  Auvik will give me a spanned view of everything on their network, from their DMZ to their servers, switches, firewalls, printers, and PCs. It opens a tree view, so you can go down the list from top to bottom, which makes troubleshooting things much easier. We get a much broader view. In addition to monitoring endpoints for threats and performance, Auvik lets us see the topology of the entire network, which is perfect for our purposes.

The intuitiveness of the network visualization is amazing. Several times, it's picked things up that I've missed. I look back and ask, "Why is Auvik alerting me about this? I know that's not an issue." I'll dig deeper into it; they've noticed something I didn't even see, saving me time and energy.

Without Auvik, our technicians would spend countless hours troubleshooting things unnecessarily. When you get a call from a client with network issues, Auvik can pinpoint precisely where the problem lies. Otherwise, you'll blindly go through every device, trying to figure out what's happening, which could take hours. 

It has freed up a lot of time for our technicians to work on new projects or get certifications. We have 25 technicians, and Auvik has freed up around 24 to 48 hours of additional time for our technicians to do other tasks. Auvik has also enabled us to utilize junior staff better. The GUI interface is easy for a low-level tech to learn. After three or four days of training, they can understand how Auvik works and become accustomed to using it more often. 

I would not want to work at an MSP without a networking monitoring tool. It would be a step back to a point where you struggle to get one ticket done when you could have done eight because you don't have the necessary information. That's what Auvik does for you.

Without the updated real-time information Auvik's device inventories supply, we're not giving the customer the reliability and performance they request. These monitoring tools allow us to be proactive and see things before the customer realizes a problem. That's our reputation. That's what Auvik has given us. Any updated information will save us time. We can't use bad information when we try to fix the issue. 

I like the way everything can be integrated. Auvik uses SNMP and various protocols to ensure we can monitor any device on the network.

Auvik has issues with collecting information from some devices. I don't know if this is an issue on Auvik's end or if the device isn't compatible. We have noticed that some clients have been unable to add their devices to Auvik due to compatibility, but devices are fickle. I think it's a device issue and not an Auvik issue.

I've seen Auvik resolve these issues. They will create the ticket and tell us the issue is resolved. For example, maybe the customer restarted the modem, or the ISP got it running. They'll go ahead and close that ticket. The automation there is so nice that it will keep us updated if something's happening automatically.

I started using Auvik about a year ago. 

I rate Auvik 10 out of 10 for stability.

I rate Auvik 10 out of 10 for scalability 

I rate Auvik support nine out of 10. We've had to reach out to them a few times for custom things or issues with devices not connecting. They've always been very helpful.

Positive

We previously didn't have a managed or automated solution like Auvik. It was a list of URLs and an Excel spreadsheet for each company with all their networking and login information. After we got the pitch and went through the evaluation process, we realized what it could do for us as an IT company couldn't say "No."

Setting up Auvik can be tricky, but I think setting up any of these systems can be difficult initially. It's a piece of cake once you have the baseline down and your systems in there monitoring it. Our deployment was complex because we have 400 different companies, and each has various equipment with varying ages. 

I don't think using Auvik was complex per se. It was just the complexity we were trying to add to it. For a few small companies, we had to work with Auvik to set up custom APIs to get some things to work, but it went smoothly for the most part. 

After implementing the collectors, the network map started to populate within minutes. I think it's attributable to Auvik's ability to work the way it does and the protocols it enables to push this information over the network. We already have the credentials set up in the Auvik portal, so it has the permissions it needs. It can scrape that device for as much information as possible.

We've freed up a lot of extra employee time because of Auvik. It automated many tasks that required a dedicated technician to spend four hours each day checking every company's network. Auvik does that all the time, so it saves our employees a lot of energy and time.

It all depends on the scale of your implementation. It would be pricier for a smaller company ranging out for a few remote locations. It's cheaper if you're using lots of licensing. My advice is to try different solutions and see what works best for you. For us, that was Auvik. I think Auvik's current price is competitive and works for our business environment

We did look at a few other options, including Kaseya and SolarWinds. Auvik was the best option for pricing and features we were looking for in a product. 

I rate Auvik nine out of 10. If you plan to use old devices, verify that SNMP is an option. We had a lot of issues with a device that was 25 years old.

We are a small company of about 15 people. We do open-source kernel development for lab machines. We have about 100 of these machines and they are all connected using smart routers. However, it is hard to monitor the routers' states.

We do open-source driver development as a contractor for other companies that may have licensing issues. We write the open-source network drivers for Linux and other open-source operating systems. That is the reason we need good network monitoring software: so that we know where there are problems in our network drivers. If the network drivers produce very bad network traffic, we need to know the first time. We have a lot of test devices, laptops, running in our lab, and they are currently monitored by Auvik, and we are very satisfied.

Before we got Auvik, we had to write scripts to get every device's state, to see the upload speed and download speeds, and whether there was any abnormal download or upload bandwidth. Because we develop network drivers, these are very important metrics for us, so that we know if there is any bad traffic in our network. Previously, we had to update our scripts every time there was an update to our routers' firmware. And if we had to update our requirements, we needed to rewrite the scripts and redeploy them on all of our routers. That required a lot of manual work. Auvik helped us eliminate that work.

Previously, when we managed the system, we needed to write our own script to run a single command on all the routers. Now, we can do that on the console. We can select everything and run a single command for all the devices with a single click.

A lot of tasks used to be repetitive work, like for new-device support. One of the really great points about Auvik is that it helps to reduce all that toil, including debugging scripts and maintaining them for the latest version.

The most important thing is that you can control everything, every device, all at once. As a unified platform, it handles all kinds of devices and all kinds of brands. If we decided to buy a new brand of router, we wouldn't need to check the manual and write new configuration scripts or record configuration macros ourselves. Auvik handles everything for us.

Before Auvik, we used multiple applications for managing things. Every week, we save hours. Previously, we spent a lot of time watching dashboards to see what went wrong. When a bug would occur, we would need to dump all the logs and look at everything. Now, we can usually diagnose everything within 30 minutes to an hour. It is saving three to four software-engineer-hours per week. That is a lot.

Auvik saves time and effort for our IT team. We can automate more things with the help of Auvik. It makes our team more available, always. It not only helps with availability of the software engineers on the IT team but with the availability of all our IT people. It has eliminated a lot of low-level tasks. And sometimes, it could be reducing work for senior engineers. Some of our issues can be hard to resolve, especially when dealing with the in-lab hardware. It can be hairy. Those weekly hours can be better used for the introduction of new devices or maintaining the high availability of our devices better. We can focus on expanding our labs a lot. It makes us more scalable, overall.

One of the most valuable features is the remote monitoring. It monitors the egress and ingress bandwidth and you can add custom rules to monitor if something is wrong. You can also add your own metrics if needed.

Auvik provides us with a unified management console. It is a website that displays all your routers, network switches, and devices connected to that router. You can easily see everything in that single dashboard.

You can use rule-based or simple, program-based monitoring to see if there is any abnormal traffic. 

It has good support for our devices, including our routers and Ethernet switches that come from the major brands. We are using Ubiquiti EdgeRouters, and Auvik has very good support for them. And it has pretty good support for other major brands like Netgear and TP-Link, as well. One of the reasons we choose Auvik is because the devices we currently use overlap with its list of supported devices.

Overall, the monitoring and management functions of Auvik are easy to use, but at times they seem oversimplified. Sometimes, we need more complicated scripting. Only using the basic logical rules like AND or OR or NOT is not enough. It can make the rules too complicated.

Also, when you load the Auvik website, it shows the topology. From my experience, it is mostly accurate. When we configured our network, there were some mismatches between the automatically-detected network topology and the actual topology. Some of the devices were not detected or were not supported by Auvik. We were able to manually modify things and everything has worked well since then.

Another issue is that to use Auvik you have to have a dedicated machine, either a virtual or Windows machine. Auvik continuously listens to the devices to look for all the devices on the network. This is a problem because it is a single point of failure. If that machine fails, all the functionality of Auvik stops. We can have redundant nodes, but it is still a problem.

Another problem is that it only works on Intel processors. Some of our machines do not use Intel processors. This was a problem initially because we had to get a new machine that runs the Auvik service. I would like to see it support more platforms and operating systems.

We started the 14-day trial plan this summer, and then we decided to purchase a license. So we have been fully using it for four or five months.

So far, the uptime has been really ideal.

Performance-wise, it's also good. For our use cases the monitoring machine is just a server, but it is not that powerful. It uses a lot of networking I/O, but it hasn't caused any network congestion.

It is scalable.

We have not been in touch with their technical support that often, but on occasion. Most of the team is in Toronto or the Eastern Time Zone and we are located in the Pacific Time Zone. But they are pretty responsive and their technical support team is pretty professional and reliable.

Positive

We didn't use any solution other than our own scripts to maintain the network.

As the head of IT, I led the work of deploying Auvik. It is straightforward because you use a new machine to run Auvik. It still needs to be part of the same VLAN as the other devices, but we didn't see any real glitches.

Our deployment is just a single location and we only use it for our lab devices. The lab has multiple layers of switches, Layer 3 switches, and routers, and all the test devices are managed over SNMP and Intel vPro.

After the collector was implemented, the network mapping went pretty fast. After it started running, it populated almost immediately, within minutes. But to get it fully propagated and have every device fully scanned took a while. That was expected.

We did our test of Auvik in a physically isolated, small testing network during the trial period. When we actually deployed it in our prod environment, it went pretty smoothly. We followed the playbook and it worked well.

The time that Auvik takes to search all the devices and get everything propagated is average or slightly above average. If there is a device update, for example, and a router reboots, it could take a while for it to be rediscovered by Auvik. I think that is because the frequency with which Auvik checks devices is pretty limited. If it worked otherwise, it would make the whole network congested. So the speed of checking devices is throttled and that means it could take minutes to get the latest state of devices. But once everything is online, you get real-time information.

We haven't had to do any maintenance on Auvik itself.

We did it ourselves and we didn't run into any issues. We had two software engineers involved.

We have only used it for a few months, but in the future we are going to expand our testing-devices fleet. We are going to double our number of testing devices. For most of the tests, the waiting time will be cut in half. Developers will spend less time waiting for tests to finish running everything and spend more time on actual development.

It is on a monthly subscription plan and it's charged by the device. We decided to use it for a year, first, to see how good it is.

PRTG Network Monitor and LogicMonitor were quite a bit more expensive compared to our current solution. Some of the other solutions we looked at are one-time purchases, but they are longer-term investments. For our projects, Auvik is more elastic. Per router, per month, it is a fixed price. We negotiated and got a more competitive price.

We did shop around for other network monitors to see what the best option was before we decided to buy Auvik. We tried PRTG Network Monitor and we tried LogicMonitor, but both are pretty focused on automatic network monitoring using protocols that are common to all devices, like SNMP. 

Auvik attracted us because of two things. One was that it is easy to configure. You don't need to set up your own web server or something like that. There is a trade-off there. If you do everything yourself, you own all the data within your network. However, that scenario is more vulnerable to external threats. But if you give all the network topology to websites like Auvik, there could be some privacy or security concerns. We did an evaluation and it seemed that Auvik would be a reliable partner for us.

The second thing that attracted us was Auvik's pricing, which is pretty competitive.

In terms of deployment, Auvik is a mixed model. You don't need to buy a dedicated machine from Auvik, but you need something that can run the Auvik monitor, whether it is a Docker instance or just a physical machine. We chose to use a physical machine mostly for security. That gives us better physical isolation from the rest of our network and makes it easier to manage and monitor if an attack were to occur.

As a very small company with a limited IT team, we found that Auvik is really helpful when you don't have a large IT team to do a lot of things. A lot of tasks can be done by Auvik and it will really help automate things.

The overall intuitiveness of the network visualization provided by Auvik is an eight or nine out of 10. There are some glitches, but it is easy to handle.

On the whole, it is a good solution. There are some issues, but I'm really satisfied.

Auvik is our main network monitoring platform.

We were struggling to monitor our network hardware for uptime, bandwidth usage, and errors, all while managing firmware updates and configuration changes. Thankfully, Auvik solved all these problems for us.

In our VMware environment, we use a virtual appliance for Auvik. This appliance acts as a data concentrator, collecting information from all our network hardware. The collected information is then uploaded to the cloud by the virtual appliance.

Auvik's network map provides a close to real-time picture of our network.

The network map is user-friendly, though initially, the text can be a bit difficult to read due to its spread-out nature. However, zooming in and navigating different sections allows for easy readability. Thankfully, all the objects are clickable, providing instant access to detailed information for each one as needed.

I took advantage of Auvik's 30-day trial, and within that timeframe, I became thoroughly convinced of its benefits.

Auvik has significantly improved our mean time to resolution. Before using Auvik, troubleshooting network issues could take hours of investigation to pinpoint the problem. Now, with Auvik's features, I can typically identify the cause within just a few minutes.

Auvik allows us to spend less time on maintenance and issue resolution.

The most valuable features for me are network monitoring and alerting. This means I automatically receive an email notification whenever an issue arises, eliminating the need to wait for users to report problems.

There's room for improvement in the interface. While we only have one location, logging in presents a world map designed for multiple sites. This unnecessary extra step to access the information I need could be eliminated by offering an option to disable the world map view.

I have been using Auvik Network Management for one year.

Auvik Network Management is stable. We have not had any problems.

While our current environment handles our needs well, Auvik's easy scalability allows us to seamlessly expand into a larger environment in the future. The multi-site dashboard lets us manage everything from a central location whenever we're ready to grow.

The technical support responds within 24 hours.

Neutral

At my previous company, I relied on a combination of SolarWinds, Lansweeper, and an open-source tool for IT asset management. While Auvik offers a more user-friendly experience compared to these free options, it doesn't provide the same level of detailed functionality as SolarWinds.

The initial deployment was straightforward. The deployment took a couple of days. One person was required for the deployment.

Auvik helped us deploy the system remotely. The on-site process itself was very straightforward: it involved downloading the software, installing it, and then entering information into the interface.

Auvik holds its own compared to other contenders. It's priced fairly, avoiding any underestimation of its value. What truly sets it apart is the per-network device licensing structure, with additional device monitoring included at no extra cost.

I would rate Auvik Network Management nine out of ten.

Minimal maintenance is required.

We used Auvik to monitor the networks of our two separate companies. Each company operates on its large network, with approximately 100 to 150 employees.

We implemented Auvik for better visibility of the network.

The intuitiveness of the interface was good. It was not that hard to use.

The network map offers a real-time view of our entire network. Gaining real-time visibility is simple by using the network map and dashboard. We can start by navigating from the top level of the network down to specific elements we're interested in. Alternatively, we can select a specific network segment from the left-hand column for a more focused view.

While Auvik would have provided us with complete visibility into our network, our reliance on rented switches limited our control and prevented them from functionalities like syslog.

We saw the benefits of Auvik as soon as it was deployed.

Auvik helps us reduce our mean time to resolution for network connectivity issues. When a device is unexpectedly disconnected, Auvik can pinpoint the problem quickly. This is especially helpful for troubleshooting complex issues, like a downed VPN.

The most valuable feature of Auvik is its ability to drill down and identify unusual activity on the network, such as unauthorized devices connecting to our Wi-Fi.

One drawback I found with Auvik was its inability to generate clear network diagrams. The connection lines appeared messy, and devices weren't grouped logically. In contrast, HP OpenView, which I used previously, produced well-organized network maps.

I have been using Auvik for 3 years.

Auvik was stable with no crashes or downtime.

Scaling Auvik was easy because it integrates with Discovery. We were able to collect syslogs from controllable devices like firewalls, but Auvik would likely perform even better in an environment where we have control over the switches as well.

In the past, we used HP OpenView. It consisted of two very different programs. Our current solution, which we've been using for some time now, allows for remote connections to machines and collaboration with users. This functionality was absent in Auvik, which would have been a valuable addition. With our current system, we can simply right-click on a machine and initiate a remote connection through tools like Screen Connect or Splashtop.

Auvik was a very good network mapping tool. However, the lines on the map could sometimes be misaligned, making it difficult to understand the network layout. Additionally, a major limitation of Auvik was the lack of remote control functionality. Ideally, the tool would allow administrators to look up a user and connect to their machine's file controller while on the phone with the user for troubleshooting purposes.

Deploying Auvik as a virtual machine is surprisingly easy. We download the template, import it into VMware, and it configures itself automatically.

I completed the deployment in a couple of days.

The implementation was completed in-house.

While Auvik's pricing was attractive, we ultimately had to make budget cuts. After evaluating our various solutions, Auvik was not the best fit for our current needs.

I would rate Auvik 9 out of 10.

Auvik has the potential to reduce the time spent on setup, maintenance, and troubleshooting. While we didn't fully utilize it for that purpose, it could have offered some benefits. However, we ultimately decided to discontinue using Auvik because it lacked features available in our other tools, creating some redundancy.

No maintenance was required on our end.

Auvik offers a demo program. You simply load and install the provided VM template. I can't recall the exact length of the demo period, but I highly recommend trying it out.

Auvik is primarily for monitoring network devices to see which ones have gone down. Another use case is tracking bandwidth utilization on the interfaces.

Auvik has improved visibility across our entire network. We don't want to wait until a user calls to tell us a switch is down. Auvik enables us to be proactive, not reactive. We realized the benefits almost instantaneously. 

The solution speeds up our resolution time. When we're troubleshooting, it's easier to see if a device is down or the utilization is too high. That is helpful. It makes the whole process faster. If I didn't have this solution, I would only see whether the network was up or down. 

I couldn't, for example, see that the bandwidth utilization is 100 percent. Auvik sends notifications when the bandwidth utilization passes 80-85 percent. We get an alert telling us that it's something we should look into. Otherwise, I would need to rely on customers and application owners complaining that sessions are dropping. 

I appreciate Auvik's traffic insights. The network map provides solid visibility in real time.

Some things about the interface were a little hard to set up, and it was difficult to figure out where to find information. The Auvik team did a great job helping us get started. If I had to figure it out by myself, I would have probably gotten frustrated. You need to go on the device first to enable it. If you don't, then traffic insights won't start working. It's pretty intuitive for most stuff, but some things are tricky if you don't have someone tell you how it works. 

I have used Auvik for roughly a year.

I rate Auvik eight out of 10 overall. 

Auvik is easy to scale. It covers thousands of servers. 

I rate Auvik support nine out of 10. I can't complain. They solved my problem quickly. 

Positive

Setting up Auvik was pretty easy. It was a little tricky to get some of the things set up correctly and working, but it was fairly straightforward overall. Deployment took about a month or two because we have more than a thousand locations.

We did it in-house with Auvik's help. They assigned a team to us, and they did a great job. When we had questions or issues and needed help, they assisted us almost immediately. Four departments were involved. After deployment, Auvik doesn't require much maintenance on our end unless there are significant changes to our environment. 

My boss makes the purchasing decisions, but we're happy with Auvik's overall pricing. We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted.

We looked at a few different solutions. We went with Auvik because it was the best fit for our requirements, security standards, and budget. The security department didn't approve some of the alternatives.

I rate Auvik eight out of 10 overall. We had a few hiccups here and there that we couldn't fix easily without help. With Auvik's assistance, we got everything fixed. 

We manually use Auvik for network monitoring, configuration backups, and syslogs.

We implemented Auvik because we wanted to have a redundant monitoring solution that has a cloud component.

Auvik utilizes a cloud component that centralizes all data collection and aggregation. Additionally, we employ multiple on-premises collectors to gather data from individual devices. Therefore, our deployment will have a collector at each site, supplemented by a secondary collector at our main site. This configuration ensures redundancy and seamless data transmission to the Auvik cloud.

Auvik's intuitive interface is easy to use. The intuitive interface helps accelerate our troubleshooting of network issues due to how the information is presented.

Auvik's network map and dashboard provide a real-time picture of our network.

The network map and dashboard provide easy access to real-time visibility, with alerts and other information conveniently displayed. Clicking "Advanced" allows further exploration of specific alerts and other relevant details. While the display can become crowded when monitoring numerous items, the filtering capabilities effectively manage information overload.

The network map provides full visibility into everything we are monitoring with it and that is extremely important for us.

Auvik empowers our low-level techs to solve more tickets on their own. This has saved our senior techs time to focus on other tasks. The overall number of tickets has been reduced.

It has helped reduce our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution.

The traffic insights and the configuration management are the most valuable features. 

The traffic insights are presented effectively, and I appreciate that the analysis runs in the cloud, avoiding the need to overload any specific on-premise hardware. Additionally, the configuration backups appear to be straightforward, facilitating the comparison and refresh of new images on existing devices.

One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages.

I have been using Auvik for three years.

Auvik is stable.

The scalability of Auvik is excellent and it scales easily.

The technical support is quite fast and accurate. We only encountered one major issue, but they were able to resolve it promptly. While it took a little longer due to the unusual nature of the problem, it was effectively addressed within a week.

Positive

Previously, we used SolarWinds. However, the configuration and maintenance overhead for Auvik is significantly lower, and Auvik itself is much faster.

The initial deployment was straightforward. We had three people for the deployment but it could be done with one person.

The implementation was completed in-house.

Compared to Auvik's competitors, its pricing is largely in line with SolarWinds. However, the exact cost may be slightly lower or higher depending on how the software is used.

Auvik does not charge for server monitoring, which is a significant cost advantage. If we had to pay for each server individually, the cost would become quite high, depending on the size and complexity of our server environment.

I would rate Auvik a nine out of ten.

Minimal maintenance is required to keep the collector devices up to date.

Before implementing Auvik, organizations should confirm that all devices they intend to monitor are compatible with Auvik's capabilities. This is particularly important for web-based devices, as Auvik may have limitations in monitoring such systems.