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Brandon Timmons - PeerSpot reviewer
Network Administrator and Resource Label Group at City of Fort Smith, Arkansas
Real User
Provides real-time alerts, full visibility, and the ability to filter down to what we want to see
Pros and Cons
  • "The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams."
  • "For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes."

What is our primary use case?

We use it for everything from alerting and monitoring. We have had some use cases where we had to do some forensic type of work and track down devices at locations that were breaking policy and things like that. It was pretty handy because we were able to grab some identifying information from the device, and it took about 15 minutes to figure out where the device had been every day for the last seven days.

How has it helped my organization?

Auvik provides an intuitive interface that supports ease of use. We got all of our locations clearly defined. Everything is laid out well and labeled well. Several people know how to use it. It is something that I picked up on pretty quickly.

Auvik's network map along with its dashboard gives a real-time picture of our network. By using the filters, we can filter down to see what we want to see. We can see just the Layer 1 devices. It is very handy. With a couple of clicks, we are done. If we want to monitor WAN interfaces, we add them to the dashboard. If we want to monitor VPN interfaces, we can add them to the dashboard. It is fantastic.

Auvik's network map dashboard gives full network visibility. Whatever you give the collector access to, it takes that apart and dissects every bit of that.

Auvik has empowered our entry-level technicians to solve more tickets on their own. I do not want to give them access to it because it makes things too easy for them and they do not get challenged, but it has definitely helped in closing more tickets faster.

Auvik has absolutely decreased our mean time to resolution. Instead of days of hopping around on switches and hoping that the logs still include some information about something that is pertinent, it now takes minutes.

We can monitor our VMware environment with Auvik at no charge. This is absolutely important for us. It makes the product more important for people outside of my department. I am just worried about the infrastructure. Whatever happens on a server, I do not care, but it makes the product valuable to people outside of my department and the infrastructure team, and they get to reap the reward of having this product in our environment.

Auvik allows us to spend less time on the setup and maintenance of the solution and less time on issue resolution. It very much takes you away from a break/fix to make you more proactive. You do not do as much of a break/fix because you are seeing the warnings and the alerts. You are able to see that you have got a physical issue out there that you need to correct, or you find that you do not have redundancy, whereas you thought you had redundancy. This free time is still focused on security.

What is most valuable?

The biggest draw for me is the flexibility of being alerted. If something happens with my critical infrastructure, I get real-time alerts on it in Teams. 

What needs improvement?

For pulling up the devices, the dashboard is a little bit sluggish. I know there is a lot of data, and I am starting to get nitpicky here, but this is the only thing. The dashboard is a little sluggish, and you have to keep the filter on sometimes.

In terms of the things or features that I wish it had or has is the Wi-Fi visibility. They are pulling that into it from their newly acquired product. I am excited about that, and that is the only thing that is missing from the suite. That is a big piece to me. I would like to see that sooner rather than later.

Buyer's Guide
Auvik Network Management (ANM)
February 2025
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Auvik for two years.

What do I think about the stability of the solution?

Any stability-related issues are very infrequent. They have a pretty rigorous maintenance schedule, and they notify you when maintenance is happening. The maintenance windows are pretty short and infrequent as well.

What do I think about the scalability of the solution?

It is enormously scalable.

How are customer service and support?

I never had to contact their support.

Which solution did I use previously and why did I switch?

We had N-central. I tried to use it, and it was not great. There have been half a dozen that I have tried. They are all okay, but after using Auvik, everything else seems not so good.

We could see Auvik's benefits during the trial. The product that I was using at the time was pretty outdated. I had updated it recently, and I was pretty unhappy with the performance and the feature set that it had even after I updated it. I had inherited the product, but I started looking around immediately. We popped in an OVA for the collector into our VMware environment and had it going. In less than 10 minutes, we were already scanning our network and had more information built out than the product that we had been using for years. 

How was the initial setup?

It is on-premises. I was not involved in its deployment. I handed it off to one of the guys on the infrastructure team. He had the setup instructions, and he added it up in ten minutes. It was pretty straightforward.

In terms of maintenance, it does require maintenance for major release versions. About once a year, we have to deploy a new OVA, but for the most part, it stays up-to-date on its own.

What about the implementation team?

It was all done in-house, and there was just one person. It did not take any time.

What's my experience with pricing, setup cost, and licensing?

It is a little more on the expensive side, but I feel that it is a premium product. It is good.

What other advice do I have?

To those evaluating Auvik, I would advise making sure that they have all the credentials they need before they start the trial for your equipment. Make sure you have SNMP set up, and you are good to go.

I would rate Auvik a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2004519 - PeerSpot reviewer
Head of IT at a manufacturing company with 1-10 employees
Real User
We no longer have to write and maintain scripts to keep up with router firmware changes, which saves us time
Pros and Cons
  • "One of the most valuable features is the remote monitoring. It monitors the egress and ingress bandwidth and you can add custom rules to monitor if something is wrong. You can also add your own metrics if needed."
  • "When we configured our network, there were some mismatches between the automatically-detected network topology and the actual topology. Some of the devices were not detected or were not supported by Auvik. We were able to manually modify things and everything has worked well since then."

What is our primary use case?

We are a small company of about 15 people. We do open-source kernel development for lab machines. We have about 100 of these machines and they are all connected using smart routers. However, it is hard to monitor the routers' states.

We do open-source driver development as a contractor for other companies that may have licensing issues. We write the open-source network drivers for Linux and other open-source operating systems. That is the reason we need good network monitoring software: so that we know where there are problems in our network drivers. If the network drivers produce very bad network traffic, we need to know the first time. We have a lot of test devices, laptops, running in our lab, and they are currently monitored by Auvik, and we are very satisfied.

How has it helped my organization?

Before we got Auvik, we had to write scripts to get every device's state, to see the upload speed and download speeds, and whether there was any abnormal download or upload bandwidth. Because we develop network drivers, these are very important metrics for us, so that we know if there is any bad traffic in our network. Previously, we had to update our scripts every time there was an update to our routers' firmware. And if we had to update our requirements, we needed to rewrite the scripts and redeploy them on all of our routers. That required a lot of manual work. Auvik helped us eliminate that work.

Previously, when we managed the system, we needed to write our own script to run a single command on all the routers. Now, we can do that on the console. We can select everything and run a single command for all the devices with a single click.

A lot of tasks used to be repetitive work, like for new-device support. One of the really great points about Auvik is that it helps to reduce all that toil, including debugging scripts and maintaining them for the latest version.

The most important thing is that you can control everything, every device, all at once. As a unified platform, it handles all kinds of devices and all kinds of brands. If we decided to buy a new brand of router, we wouldn't need to check the manual and write new configuration scripts or record configuration macros ourselves. Auvik handles everything for us.

Before Auvik, we used multiple applications for managing things. Every week, we save hours. Previously, we spent a lot of time watching dashboards to see what went wrong. When a bug would occur, we would need to dump all the logs and look at everything. Now, we can usually diagnose everything within 30 minutes to an hour. It is saving three to four software-engineer-hours per week. That is a lot.

Auvik saves time and effort for our IT team. We can automate more things with the help of Auvik. It makes our team more available, always. It not only helps with availability of the software engineers on the IT team but with the availability of all our IT people. It has eliminated a lot of low-level tasks. And sometimes, it could be reducing work for senior engineers. Some of our issues can be hard to resolve, especially when dealing with the in-lab hardware. It can be hairy. Those weekly hours can be better used for the introduction of new devices or maintaining the high availability of our devices better. We can focus on expanding our labs a lot. It makes us more scalable, overall.

What is most valuable?

One of the most valuable features is the remote monitoring. It monitors the egress and ingress bandwidth and you can add custom rules to monitor if something is wrong. You can also add your own metrics if needed.

Auvik provides us with a unified management console. It is a website that displays all your routers, network switches, and devices connected to that router. You can easily see everything in that single dashboard.

You can use rule-based or simple, program-based monitoring to see if there is any abnormal traffic. 

It has good support for our devices, including our routers and Ethernet switches that come from the major brands. We are using Ubiquiti EdgeRouters, and Auvik has very good support for them. And it has pretty good support for other major brands like Netgear and TP-Link, as well. One of the reasons we choose Auvik is because the devices we currently use overlap with its list of supported devices.

What needs improvement?

Overall, the monitoring and management functions of Auvik are easy to use, but at times they seem oversimplified. Sometimes, we need more complicated scripting. Only using the basic logical rules like AND or OR or NOT is not enough. It can make the rules too complicated.

Also, when you load the Auvik website, it shows the topology. From my experience, it is mostly accurate. When we configured our network, there were some mismatches between the automatically-detected network topology and the actual topology. Some of the devices were not detected or were not supported by Auvik. We were able to manually modify things and everything has worked well since then.

Another issue is that to use Auvik you have to have a dedicated machine, either a virtual or Windows machine. Auvik continuously listens to the devices to look for all the devices on the network. This is a problem because it is a single point of failure. If that machine fails, all the functionality of Auvik stops. We can have redundant nodes, but it is still a problem.

Another problem is that it only works on Intel processors. Some of our machines do not use Intel processors. This was a problem initially because we had to get a new machine that runs the Auvik service. I would like to see it support more platforms and operating systems.

For how long have I used the solution?

We started the 14-day trial plan this summer, and then we decided to purchase a license. So we have been fully using it for four or five months.

What do I think about the stability of the solution?

So far, the uptime has been really ideal.

Performance-wise, it's also good. For our use cases the monitoring machine is just a server, but it is not that powerful. It uses a lot of networking I/O, but it hasn't caused any network congestion.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

We have not been in touch with their technical support that often, but on occasion. Most of the team is in Toronto or the Eastern Time Zone and we are located in the Pacific Time Zone. But they are pretty responsive and their technical support team is pretty professional and reliable.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't use any solution other than our own scripts to maintain the network.

How was the initial setup?

As the head of IT, I led the work of deploying Auvik. It is straightforward because you use a new machine to run Auvik. It still needs to be part of the same VLAN as the other devices, but we didn't see any real glitches.

Our deployment is just a single location and we only use it for our lab devices. The lab has multiple layers of switches, Layer 3 switches, and routers, and all the test devices are managed over SNMP and Intel vPro.

After the collector was implemented, the network mapping went pretty fast. After it started running, it populated almost immediately, within minutes. But to get it fully propagated and have every device fully scanned took a while. That was expected.

We did our test of Auvik in a physically isolated, small testing network during the trial period. When we actually deployed it in our prod environment, it went pretty smoothly. We followed the playbook and it worked well.

The time that Auvik takes to search all the devices and get everything propagated is average or slightly above average. If there is a device update, for example, and a router reboots, it could take a while for it to be rediscovered by Auvik. I think that is because the frequency with which Auvik checks devices is pretty limited. If it worked otherwise, it would make the whole network congested. So the speed of checking devices is throttled and that means it could take minutes to get the latest state of devices. But once everything is online, you get real-time information.

We haven't had to do any maintenance on Auvik itself.

What about the implementation team?

We did it ourselves and we didn't run into any issues. We had two software engineers involved.

What was our ROI?

We have only used it for a few months, but in the future we are going to expand our testing-devices fleet. We are going to double our number of testing devices. For most of the tests, the waiting time will be cut in half. Developers will spend less time waiting for tests to finish running everything and spend more time on actual development.

What's my experience with pricing, setup cost, and licensing?

It is on a monthly subscription plan and it's charged by the device. We decided to use it for a year, first, to see how good it is.

PRTG Network Monitor and LogicMonitor were quite a bit more expensive compared to our current solution. Some of the other solutions we looked at are one-time purchases, but they are longer-term investments. For our projects, Auvik is more elastic. Per router, per month, it is a fixed price. We negotiated and got a more competitive price.

Which other solutions did I evaluate?

We did shop around for other network monitors to see what the best option was before we decided to buy Auvik. We tried PRTG Network Monitor and we tried LogicMonitor, but both are pretty focused on automatic network monitoring using protocols that are common to all devices, like SNMP. 

Auvik attracted us because of two things. One was that it is easy to configure. You don't need to set up your own web server or something like that. There is a trade-off there. If you do everything yourself, you own all the data within your network. However, that scenario is more vulnerable to external threats. But if you give all the network topology to websites like Auvik, there could be some privacy or security concerns. We did an evaluation and it seemed that Auvik would be a reliable partner for us.

The second thing that attracted us was Auvik's pricing, which is pretty competitive.

In terms of deployment, Auvik is a mixed model. You don't need to buy a dedicated machine from Auvik, but you need something that can run the Auvik monitor, whether it is a Docker instance or just a physical machine. We chose to use a physical machine mostly for security. That gives us better physical isolation from the rest of our network and makes it easier to manage and monitor if an attack were to occur.

What other advice do I have?

As a very small company with a limited IT team, we found that Auvik is really helpful when you don't have a large IT team to do a lot of things. A lot of tasks can be done by Auvik and it will really help automate things.

The overall intuitiveness of the network visualization provided by Auvik is an eight or nine out of 10. There are some glitches, but it is easy to handle.

On the whole, it is a good solution. There are some issues, but I'm really satisfied.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Auvik Network Management (ANM)
February 2025
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Senior Network Administrator at a manufacturing company with 201-500 employees
Real User
Provides a close to real-time picture of our network
Pros and Cons
  • "The most valuable features for me are network monitoring and alerting."
  • "There's room for improvement in the interface."

What is our primary use case?

Auvik is our main network monitoring platform.

We were struggling to monitor our network hardware for uptime, bandwidth usage, and errors, all while managing firmware updates and configuration changes. Thankfully, Auvik solved all these problems for us.

In our VMware environment, we use a virtual appliance for Auvik. This appliance acts as a data concentrator, collecting information from all our network hardware. The collected information is then uploaded to the cloud by the virtual appliance.

How has it helped my organization?

Auvik's network map provides a close to real-time picture of our network.

The network map is user-friendly, though initially, the text can be a bit difficult to read due to its spread-out nature. However, zooming in and navigating different sections allows for easy readability. Thankfully, all the objects are clickable, providing instant access to detailed information for each one as needed.

I took advantage of Auvik's 30-day trial, and within that timeframe, I became thoroughly convinced of its benefits.

Auvik has significantly improved our mean time to resolution. Before using Auvik, troubleshooting network issues could take hours of investigation to pinpoint the problem. Now, with Auvik's features, I can typically identify the cause within just a few minutes.

Auvik allows us to spend less time on maintenance and issue resolution.

What is most valuable?

The most valuable features for me are network monitoring and alerting. This means I automatically receive an email notification whenever an issue arises, eliminating the need to wait for users to report problems.

What needs improvement?

There's room for improvement in the interface. While we only have one location, logging in presents a world map designed for multiple sites. This unnecessary extra step to access the information I need could be eliminated by offering an option to disable the world map view.

For how long have I used the solution?

I have been using Auvik Network Management for one year.

What do I think about the stability of the solution?

Auvik Network Management is stable. We have not had any problems.

What do I think about the scalability of the solution?

While our current environment handles our needs well, Auvik's easy scalability allows us to seamlessly expand into a larger environment in the future. The multi-site dashboard lets us manage everything from a central location whenever we're ready to grow.

How are customer service and support?

The technical support responds within 24 hours.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

At my previous company, I relied on a combination of SolarWinds, Lansweeper, and an open-source tool for IT asset management. While Auvik offers a more user-friendly experience compared to these free options, it doesn't provide the same level of detailed functionality as SolarWinds.

How was the initial setup?

The initial deployment was straightforward. The deployment took a couple of days. One person was required for the deployment.

What about the implementation team?

Auvik helped us deploy the system remotely. The on-site process itself was very straightforward: it involved downloading the software, installing it, and then entering information into the interface.

What's my experience with pricing, setup cost, and licensing?

Auvik holds its own compared to other contenders. It's priced fairly, avoiding any underestimation of its value. What truly sets it apart is the per-network device licensing structure, with additional device monitoring included at no extra cost.

What other advice do I have?

I would rate Auvik Network Management nine out of ten.

Minimal maintenance is required.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2349501 - PeerSpot reviewer
Manager, Technical Services at a computer software company with 11-50 employees
Real User
Is easy to use, provides real-time visibility, and reduces our MTTR
Pros and Cons
  • "Auvik's reliability is impressive."
  • "I would like Auvik to alert on IP conflicts."

What is our primary use case?

We use Auvik for monitoring and alerting on customer environments.

We lacked visibility into specific aspects of our Local Area Network. Therefore, we required a solution capable of monitoring and alerting us about port activity and other relevant information at the switch level.

How has it helped my organization?

Although Auvik does require some experience and knowledge within IT, it is easy to use. Auvik works relatively well with a great intuitive interface.

Auvik's ease of use makes it easy to get to the root of the problem.

Auvik's network map provides a real-time picture of our network as long as the agent is up.

The only waiting time we faced was for the agent's installation and subsequent discovery process. This typically took around 24 hours to ensure it had enough time to identify all network devices.

Before implementing Auvik, we could not readily determine switch outages. This necessitated manual inquiry and on-site troubleshooting. Fortunately, Auvik has cut our mean time to resolution down by 50 percent.

What is most valuable?

Auvik's reliability is impressive. It effectively alerts us to switch outages and high port utilization, making it a perfect fit for our needs. We are extremely satisfied with Auvik and have no plans to switch to another solution.

What needs improvement?

While Auvik provides us with good network visibility, there are some features we'd like to see implemented in the future. Specifically, we're looking for an alert system that notifies us when new devices are added to the network. For example, one of our customers experiences recurring issues with an unidentified router appearing on their network. Unfortunately, Auvik doesn't currently alert us when this ghost router appears.

I would like Auvik to alert on IP conflicts. Although it doesn't happen often, we sometimes see duplicate entries for IP addresses.

For how long have I used the solution?

I have been using Auvik for six years.

What do I think about the stability of the solution?

We have never had any stability issues with Auvik.

What do I think about the scalability of the solution?

Auvik is highly scalable. We currently use it on networks ranging from small shops with around 40-50 workstations to larger locations with 500-600 endpoints. I am confident that it can easily scale to even larger networks.

How are customer service and support?

I have contacted Auvik's support team a few times and they were consistently great. Their resolution time was super quick.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is extremely easy. If we have an understanding of the customer's environment, the deployment takes five minutes and one person to complete.

What about the implementation team?

The implementation is completed in-house.

What's my experience with pricing, setup cost, and licensing?

Auvik's pricing falls within an acceptable range for us. While management typically handles pricing negotiations, I haven't heard any concerns from them suggesting Auvik's cost is excessive.

What other advice do I have?

I would rate Auvik ten out of ten.

Auvik does most of the maintenance and they advise us before they do it.

I recommend trying Auvik with a trial version if possible, followed by the available Auvik training. While the initial training is not mandatory, I highly encourage newcomers to try the software first to get hands-on experience. This will make the subsequent training, if available, much easier to grasp.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Annika Snead - PeerSpot reviewer
Senior Network Administrator at a wholesaler/distributor with 1,001-5,000 employees
Real User
Auvik enables us to be proactive, not reactive
Pros and Cons
  • "I appreciate Auvik's traffic insights."
  • "We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted."

What is our primary use case?

Auvik is primarily for monitoring network devices to see which ones have gone down. Another use case is tracking bandwidth utilization on the interfaces.

How has it helped my organization?

Auvik has improved visibility across our entire network. We don't want to wait until a user calls to tell us a switch is down. Auvik enables us to be proactive, not reactive. We realized the benefits almost instantaneously. 

The solution speeds up our resolution time. When we're troubleshooting, it's easier to see if a device is down or the utilization is too high. That is helpful. It makes the whole process faster. If I didn't have this solution, I would only see whether the network was up or down. 

I couldn't, for example, see that the bandwidth utilization is 100 percent. Auvik sends notifications when the bandwidth utilization passes 80-85 percent. We get an alert telling us that it's something we should look into. Otherwise, I would need to rely on customers and application owners complaining that sessions are dropping. 

What is most valuable?

I appreciate Auvik's traffic insights. The network map provides solid visibility in real time.

What needs improvement?

Some things about the interface were a little hard to set up, and it was difficult to figure out where to find information. The Auvik team did a great job helping us get started. If I had to figure it out by myself, I would have probably gotten frustrated. You need to go on the device first to enable it. If you don't, then traffic insights won't start working. It's pretty intuitive for most stuff, but some things are tricky if you don't have someone tell you how it works. 

For how long have I used the solution?

I have used Auvik for roughly a year.

What do I think about the stability of the solution?

I rate Auvik eight out of 10 overall. 

What do I think about the scalability of the solution?

Auvik is easy to scale. It covers thousands of servers. 

How are customer service and support?

I rate Auvik support nine out of 10. I can't complain. They solved my problem quickly. 

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Auvik was pretty easy. It was a little tricky to get some of the things set up correctly and working, but it was fairly straightforward overall. Deployment took about a month or two because we have more than a thousand locations.

We did it in-house with Auvik's help. They assigned a team to us, and they did a great job. When we had questions or issues and needed help, they assisted us almost immediately. Four departments were involved. After deployment, Auvik doesn't require much maintenance on our end unless there are significant changes to our environment. 

What's my experience with pricing, setup cost, and licensing?

My boss makes the purchasing decisions, but we're happy with Auvik's overall pricing. We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted.

Which other solutions did I evaluate?

We looked at a few different solutions. We went with Auvik because it was the best fit for our requirements, security standards, and budget. The security department didn't approve some of the alternatives.

What other advice do I have?

I rate Auvik eight out of 10 overall. We had a few hiccups here and there that we couldn't fix easily without help. With Auvik's assistance, we got everything fixed. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Network Engineer II at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Provides full visibility, is easy to use, and reduces our MTTR
Pros and Cons
  • "The traffic insights and the configuration management are the most valuable features."
  • "One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages."

What is our primary use case?

We manually use Auvik for network monitoring, configuration backups, and syslogs.

We implemented Auvik because we wanted to have a redundant monitoring solution that has a cloud component.

Auvik utilizes a cloud component that centralizes all data collection and aggregation. Additionally, we employ multiple on-premises collectors to gather data from individual devices. Therefore, our deployment will have a collector at each site, supplemented by a secondary collector at our main site. This configuration ensures redundancy and seamless data transmission to the Auvik cloud.

How has it helped my organization?

Auvik's intuitive interface is easy to use. The intuitive interface helps accelerate our troubleshooting of network issues due to how the information is presented.

Auvik's network map and dashboard provide a real-time picture of our network.

The network map and dashboard provide easy access to real-time visibility, with alerts and other information conveniently displayed. Clicking "Advanced" allows further exploration of specific alerts and other relevant details. While the display can become crowded when monitoring numerous items, the filtering capabilities effectively manage information overload.

The network map provides full visibility into everything we are monitoring with it and that is extremely important for us.

Auvik empowers our low-level techs to solve more tickets on their own. This has saved our senior techs time to focus on other tasks. The overall number of tickets has been reduced.

It has helped reduce our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution.

What is most valuable?

The traffic insights and the configuration management are the most valuable features. 

The traffic insights are presented effectively, and I appreciate that the analysis runs in the cloud, avoiding the need to overload any specific on-premise hardware. Additionally, the configuration backups appear to be straightforward, facilitating the comparison and refresh of new images on existing devices.

What needs improvement?

One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages.

For how long have I used the solution?

I have been using Auvik for three years.

What do I think about the stability of the solution?

Auvik is stable.

What do I think about the scalability of the solution?

The scalability of Auvik is excellent and it scales easily.

How are customer service and support?

The technical support is quite fast and accurate. We only encountered one major issue, but they were able to resolve it promptly. While it took a little longer due to the unusual nature of the problem, it was effectively addressed within a week.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used SolarWinds. However, the configuration and maintenance overhead for Auvik is significantly lower, and Auvik itself is much faster.

How was the initial setup?

The initial deployment was straightforward. We had three people for the deployment but it could be done with one person.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Compared to Auvik's competitors, its pricing is largely in line with SolarWinds. However, the exact cost may be slightly lower or higher depending on how the software is used.

Auvik does not charge for server monitoring, which is a significant cost advantage. If we had to pay for each server individually, the cost would become quite high, depending on the size and complexity of our server environment.

What other advice do I have?

I would rate Auvik a nine out of ten.

Minimal maintenance is required to keep the collector devices up to date.

Before implementing Auvik, organizations should confirm that all devices they intend to monitor are compatible with Auvik's capabilities. This is particularly important for web-based devices, as Auvik may have limitations in monitoring such systems.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
IT Director at a hospitality company with 501-1,000 employees
Real User
Has intuitive network visualization and is easy to install and configure
Pros and Cons
  • "I like the fact that it's easy to set up and learn our network. I've used some other systems where it takes a lot of time and effort to manage the monitoring system, so you get what you put into it. The nice thing about Auvik is that you put the credentials in, put the agent on the network, and it just does its thing. It sets up alerts that you would most likely turn on anyway without even having to do it. If you add another new device to the network, it detects it and sets alerts up for that device. With the other systems that I've used, I had to manually add those devices in and manually set the alerts for new devices. I like that it's an almost set-it-and-forget-it sort of system."
  • "If the out-of-the-box price was about 30% lower, I think it would have allowed us to purchase it sooner. It definitely costs more than some of the competitors that are out there. It's also better, so I understand why it's a little bit more expensive."

What is our primary use case?

We use this solution to monitor our network devices and servers, get alerts if devices go down, and get alerts when they come back up, which is important. Auvik alerts us about abnormal network traffic and certain ports on certain network devices or high utilization and high bandwidth. We're going to use it to monitor our virtual servers and virtual systems that of which our servers run. It gives us good visibility into our network.

We're a resort and have about 800 employees. It is a single network with multiple VLANs. It is relatively straightforward, but we have a lot of remote buildings connected by fiber lengths. Therefore, it's spread out over about 1600 acres of property.

How has it helped my organization?

Auvik bridges a lot of gaps for us. We have several remote locations on our campus, and there are network devices that are spread out. They're not manned all the time, so if a tree falls down on a data line or if the power goes out, for instance, a lot of times we wouldn't really know about it until people come on the property or go to that location and let us know. Auvik lets us be more proactive by telling us exactly when something goes down, and we can respond to it as soon as possible rather than waiting for service disruption for a user.

It also bridges the gap as far as backing up our systems and backing up the network switches, which, before Auvik, was a manual process. Now, we don't even have to do it; Auvik does it automatically.

What is most valuable?

I like the fact that it's easy to set up and learn our network. I've used some other systems where it takes a lot of time and effort to manage the monitoring system, so you get what you put into it. The nice thing about Auvik is that you put the credentials in, put the agent on the network, and it just does its thing. It sets up alerts that you would most likely turn on anyway without even having to do it. If you add another new device to the network, it detects it and sets alerts up for that device. With the other systems that I've used, I had to manually add those devices in and manually set the alerts for new devices. I like that it's an almost set-it-and-forget-it sort of system.

The other feature I really like is the network switch backup. It backs up the configurations of all our devices. We can go back and look at the history of the configurations as well. It's a feature that the other systems I used didn't even have.

There is one portal to access everything that Auvik does, that is, it provides a single integrated platform. I don't have to access it through any other panes of glass. It's important because when the Auvik device is in your network, it uploads all the data to its cloud. That's nice because you can access that portal from anywhere. You can access it from a phone, tablet, or PC.

We previously used multiple applications for managing our networks. It wasn't an all-in-one system, and we'd have to manually do a lot of the tasks that Auvik can do.

It's very easy to use the monitoring and management functions. It's automated and keeps itself up-to-date. If you want to monitor traffic or monitor a specific device on your network, it will already be up-to-date. You just click on it and view it.

The network visualization is very intuitive. It's easy to use and navigate, and if you have any questions, the technical support staff and account manager can answer any questions you might have. I didn't really have to read any manuals or receive any training on Auvik. It's easy to install, configure, and get going.

Auvik helped to reduce repetitive low-priority tasks through automation. It automates the network switch backups, which would take four or five hours a month to do before. It also eliminates the need to tune our monitoring system because it does it itself, which is very nice.

Our IT team is more available for higher-priority tasks, end-user issues, and training because we're spending less time doing menial tasks.

Auvik helps to keep device inventories up-to-date. We have other inventory systems as well, but we can use Auvik to keep track of workstations, servers, printers, and other devices on our network. It even keeps track of printer toner and paper, which saves time.

We have seen a reduction in our meantime to resolution. Auvik helps us to be more proactive and lets us respond to issues faster.

What needs improvement?

If the out-of-the-box price was about 30% lower, I think it would have allowed us to purchase it sooner. It definitely costs more than some of the competitors that are out there. It's also better, so I understand why it's a little bit more expensive.

For how long have I used the solution?

I've been using Auvik for less than a month.

What do I think about the stability of the solution?

Auvik is stable. I haven't had any issues yet with either the collector or the cloud.

Which solution did I use previously and why did I switch?

We used WhatsUp Gold previously and switched to Auvik because it is easier to use, is more robust, and has better features. It's a more mature, better product.

Auvik is cloud-based but has an on-premises component to it, which feeds the data to its cloud. The good thing about that is that I don't have to do any updates or upgrades to the software. Auvik takes care of that for us. They will update the collector that is on-premises as well as their cloud systems. With the previous on-premises systems that we used, we had to manually upgrade them periodically ourselves. Auvik eliminates that.

How was the initial setup?

The initial setup was straightforward; it was one of the easiest systems to deploy. I implemented it out-of-the-box, and it literally took me about 20 minutes or less to get it going. I downloaded the virtual server, installed it on my virtual system, booted it up, gave it an IP address, let some firewall rules through, and signed up with an account on the Auvik website. At that point, it was talking and running.

The somewhat harder part is adding all the credentials that you need for it to talk to the different systems. Auvik gives you usable, good data within 20 minutes.

After the collector was implemented and once the credentials have been added in for the network devices, within 20 to 30 minutes the network map started to populate. It's amazing how it updates the map pretty much right away.

If I were to compare the time and cost it took to set up and maintain Auvik versus that of the solution we used previously, the cost is higher by 50%. However, the installation was quite a bit faster. It took probably 20% of the time it took me to install and configure the other system, and the maintenance, if any, is definitely less with Auvik.

Maintenance-wise, we make sure that we update credentials if we change passwords and tune alerts a bit to make sure that we're not getting bombarded with emails that we don't really care about. Auvik is straightforward and finds everything on our network for us and keeps us posted.

What about the implementation team?

I worked with my salesperson who knows the system really well, which is very rare in the IT space. I had a few questions, and he worked with me on some configurations. He was able to get me a quote and configure my system.

What other advice do I have?

If you are comparing network monitoring solutions but are concerned about pricing, my advice would be to look at the big picture. You may spend less money on a solution, but you're going to spend more time configuring it and keeping it running properly. You may have to manually do some tasks that aren't featured on the cheaper version of the system. Overall, you'll probably end up spending the same amount of money with labor savings.

Auvik is straightforward. I recommend looking at the time it's going to save you, and take that into consideration when purchasing it or looking at the price. Overall, Auvik does more than a lot of solutions, so it's definitely a good time saver. I would definitely recommend it and rate it at nine on a scale from one to ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Mark Guillen - PeerSpot reviewer
IT Manager at New Mexico State Capitol
Real User
Keeps track of contracts for network devices and indicates what updates are needed
Pros and Cons
  • "Auvik's cloud SaaS model saves money because we don't need to maintain devices or pay for overhead on our end."
  • "The discovery of devices in your inventory could be more automated. It doesn't find anything without an SNMP string. If you have an SNMP string, it'll find it for you and keep it in the inventory."

What is our primary use case?

We originally purchased Auvik to map our network because I didn't have any kind of network diagram. I thought this would provide a better view of our network. 

How has it helped my organization?

In the past, we had several solutions for monitoring our network. Switching to Auvik saved quite a lot of time. We have a small team with limited resources, and we saved a lot of time trying to do all this. It has increased our IT team's availability by about 40 percent. When we implemented Auvik, we didn't have a network admin, so Auvik helped fill that void. Auvik provides a general idea of the network layout and our infrastructure, allowing me to work with third-party and in-house engineers.

Auvik has helped us automate repetitive tasks and streamline processes. For example, it's easy to recognize when we need to upgrade our firmware or patch something. It has reduced our resolution time because it can take time to resolve issues if we don't have a network diagram. Auvik's cloud SaaS model saves money because we don't need to maintain devices or pay for overhead on our end. 

What is most valuable?

I like that Auvik keeps track of our contracts for the network devices and tells us what updates are needed. Using Auvik is pretty straightforward. We've gone through onboarding a few times there with the representative. It's easy to use if you have a good grasp of network administration.

It has a nice dashboard that rolls a few solutions into one. That integrated platform is crucial because we don't need to navigate multiple dashboards. It's a single pane of glass. Auvik's interface is intuitive and gives you an understanding of what to look for.

What needs improvement?

The discovery of devices in your inventory could be more automated. It doesn't find anything without an SNMP string. If you have an SNMP string, it'll find it for you and keep it in the inventory. 

For how long have I used the solution?

We've been using Auvik for about six months.

What do I think about the stability of the solution?

I rate Auvik 10 out of 10 for stability because we haven't seen any issues.

How are customer service and support?

I rate Auvik support 10 out of 10. We have had ongoing contact with Auvik support. They check in with us periodically to make sure we're doing good. That's pretty consistent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We started with Auvik.

How was the initial setup?

Setting up Auvik is straightforward. I implemented it by myself with some guidance from the vendor. It was a matter of running a wizard and ensuring we had the right credentials. We used the out-of-the-box configuration. After deploying the collector, our network map started populating instantly, but we allowed 24 hours to ensure the collector had run its full course.

We gave it about 24 hours just to make sure. It started populating almost instantly, but we wanted to make sure that we had everything there and that the collector ran its full course.

What about the implementation team?

We had support from a vendor consultant who helped with the setup and followed up with routine maintenance. The service has been great. 

What was our ROI?

Looking up every device to see if it's on contract or renewal takes time. Auvik provides a single pane of glass with all your devices, which saves considerable time. I estimate it's an 80 percent reduction. 

What's my experience with pricing, setup cost, and licensing?

Auvik is a good product for the price. The license is reasonable. We took a chance on it and figured it would work for us. It did even more than we expected. 

Which other solutions did I evaluate?

The closest network mapping solution was SolarWinds, but it couldn't offer the same visibility into firmware updates, contract renewals, etc. SolarWinds was a lot more expensive, too. Price was the deciding factor.

What other advice do I have?

I rate Auvik 10 out of 10. I would recommend it for companies looking for an easy way to get their network mapped and features like device contract management and inventory. Auvik's ease of use and price are the most important factors, especially for small teams. 

You should do a proof of concept before you deploy it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros sharing their opinions.