Auvik Network Management (ANM) Reviews

Auvik gives us better insights into network device performance, so we can proactively catch issues before they become serious problems. Auvik also makes us more efficient by providing automated network maps and allowing us to automate low-priority tasks like configuration backups for firewalls and switches. That's a big one. We used to have to do that manually.

The solution's ease of use is essential because our company is split up into different operating groups. We have an IT and network team. This tool allows people who aren't necessarily familiar with firewalls and other IT solutions to get more information at a glance. You don't need to know the ins and outs of a Cisco ASA to figure out what's happening. It also has historical graphs and other features that are helpful for troubleshooting. 

Our customers are distributed and remote, and Auvik helps our onsite engineers support them effectively. It improves our IT support's overall availability because we can detect problems earlier. It's easier to fix something before it's broken completely. 

Auvik's automated network mapping has been helpful because we no longer need to do it manually. It can also monitor router switches, switch stacks, firewalls, and controllers. Auvik has a few other features that are nice to have, like the ESXI monitoring. The ability to monitor printer status, toner level, and aspects like that is also helpful. It fits our need for SNMP monitoring and then some.

I love Auvik's tools for visualizing the network mapping topology. Network visualization is relatively intuitive. It can get cumbersome on a larger network, but it lets you filter the map. If you aren't using any filters and have 1,000 devices, the network is just a bunch of tiny dots that you can't see. At that point, it's like trying to find a needle in a haystack, so you have to use the filters and zoom in. In my opinion, it's functioning as designed.

I don't like how Auvik handles their multi-site and site terminology compared to other tools. The sites are customers, and the multi-sites are generally partner accounts, but it could also be a customer account with multiple sites underneath it. Their documentation isn't clear on what to use in which scenario. It's up to your best judgment.

Other RMM tools like ConnectWise Automate have customers and sites. Auvik refers to customer accounts as the "multi-site," and the sites underneath are their actual sites unless you have a reason not to set it up that way. Then you can have all the sites under one site. It's confusing. 

I also think Auvik's integration with ConnectWise Manage could use some additional features for excluding certain configuration types. We have that turned off because it's overriding configurations when we don't want it to. I believe the ability to exclude those configuration types is on Auvik's roadmap. 

We've been using Auvik for about a year.

I don't need to contact support often, so that's a good performance indicator. I haven't had to troubleshoot it since the initial deployments. Usually, it's something like a particular device that doesn't have something enabled. 

Auvik is suitable for most MSP use cases depending on the size and maturity of the MSP. It's an excellent fit for the average MSP. I manage 60 environments with 412 devices. The device coverage varies. 

I rate Auvik support eight out of 10. I can't complain. They were able to fix my issues whenever I had them. I never had any long-standing tickets. 

In the past, we were primarily a ConnectWise shop. Automate does network mapping and SNMP monitoring, but it leaves a lot to be desired and requires a lot of manual configuration. 

We started looking into tools like Auvik and LogicMonitor. Ultimately, we went with Auvik because we felt like it was a good fit. The price was right, and it had all the features that we needed. We weren't using ConnectWise Automate's probe functionality often because there was too much setup involved. I would say it's more akin to us coming from nothing to something.

Auvik is relatively easy to use and deploy. If you're doing it as a Windows service, you can deploy the collector in under five minutes, but setting it up on a virtual machine might take around an hour. After you set it up, you need to configure it to scan the different subnets. 

You have to supply credentials and set the devices up to be monitored. It's reasonably straightforward. If we're deploying it for a net-new customer, we can usually get it done in an afternoon, depending on the customer size. Everything works out of the box, but we needed to set up integration with tools like Manage, ITGlue, and Opsgenie.

It's somewhat hard to estimate the onboarding time because we did it for us first as the MSP, then we onboarded many customers within the first month. It depends on the size of the customer, but it took about six hours.

There's a lot of work to do in the beginning. You have to fine-tune the alerts, which are slightly noisy when you first set it up. That part took a couple of months. We were starting from a blank slate because it was a new solution. We left the default settings and then adjusted them as we went along. It was a little bit of work spread out over a couple of months as we figured out what we did and didn't need.

After that, we didn't need to do much to maintain the tool. You have to check every time you add a new device to ensure it can be scanned. However, if configured correctly, the device will show up automatically when it scans again. 

We just did the onboarding through Auvik.

I don't have metrics about the return on investment, but Auvik's SaaS model saves us the cost and hassle of maintaining the infrastructure to host the solution. Auvik's team handles the security, so we're not paying somebody to manage it. 

That's the big advantage over an on-prem solution because then you have to dedicate resources to management. We only need to manage the configuration of the SaaS solution. We started to see value from the solution as soon as we deployed it because it met an immediate need. We were searching for a solution to proactively monitor networks. Auvik satisfied that need and more.

Auvik is worth every penny. I thought it was fairly priced compared to tools like LogicMonitor, which are a lot more expensive. It's reasonably priced for the market.

I rate Auvik eight out of 10. Before deploying Auvik, you should check to ensure it integrates with all your current solutions, including your RMM, documentation tools, and PSA. That's crucial because it's automating inventory and configuration updates. It integrates with ConnectWise Manage, ConnectWise Automate, ITGlue, Opsgenie, and Meraki, but I'm unsure which solutions are incompatible. 

I use Auvik every day for everything. I can remote-terminal in, meaning I can be anywhere and jump in from my phone and make any changes I need to on switches.

We have some pretty large energy overhaul stuff going on right now. They're changing out all of our lights and adding big solar panels to all the parking lots at all of our school sites. It's nice being able to use Auvik to jump into those switches and change the VLANs when they need different sensors put in. Having that service is invaluable.

Auvik lets us know about problems before others find them. There have been some instances where I didn't set up an alert correctly, but as soon as I fixed it, it started giving us a heads-up before we got phone calls about the issue. That's the biggest advantage of having it. We don't get those calls nearly as often anymore.

The automation of network mapping frees up my time. I'm the sole network guy. We have some technicians that intermittently have an interest in networking. I have given them basic access to it so they can get in and see the maps, and they get the alerts too, so that they know what is happening at their assigned sites. Suppose a camera is down somewhere. They can go into Auvik because I have it set to hold devices for 10 days. They can see where it was connected and we can check the switch and see what the issue is.

Auvik also updates the maps almost instantly. Within about 30 seconds they're updated.

And in terms of reducing MTTR, we went from having nothing to having something. We would sometimes go a week or a month without knowing about an issue. I am able to track things down faster and implement solutions for things that I would otherwise have had no idea were even a problem in the first place.

The solution provides automated, out-of-the-box device configuration backups, as well. As soon as it starts scanning, it copies the running config on all the network hardware. I'm able to go in and restore them if I need to, but there's no setup for that feature. That has saved us time, absolutely. You can use that same panel to check differences. For example, when there's a configuration update, you can pull the backup and the current running, and run them together and it will highlight any differences.

The most valuable features of Auvik are the alerting and monitoring. Those functions mean it easily more than pays for itself. I have it integrated with Slack with multiple channels set up for our IT office. When just about any part goes down that I have assigned in the alerting portion, it will let the right people know within minutes.

It's also straightforward to use. That was one of the reasons I went with Auvik. It has a little link tree on the left side and you can pretty much navigate through the whole system. It's MSP software. Each of our school sites is set up as if it were a separate client. Each has its own webpage, and I can drop down the menu on the left and change to any school site to see its whole page. It's as straightforward as it gets.

The network discovery capabilities are pretty good. You do have to go in and allot permissions to scan separate subnets. If someone doesn't know what they're doing, they're not going to know how to get it to discover the networks. As long as you know what subnets you're supposed to be scanning, it's as easy as clicking a checkbox and hitting "Scan."

It would be cool if they came out with an app, but running the browser isn't bad.

I've been using Auvik for just over a year.

The stability is great. They're really consistent in sending out notifications about any maintenance windows or updates that they're rolling out. 

The only time I've had a false positive from Auvik is when our VM has gone down, the one that's running the collector. That will cause a bunch of things to pop off here and there. But I've cleaned that up on our end.

There was recently an issue with logging in, but they were on top of it within minutes and then they had a whole status web page about it. I can't complain at all about the stability.

Because it runs from a VM collector and it's fast, I could add another site if I wanted to and it would take me minutes.

In terms of increasing our usage of Auvik, we have a site that's running from a different ISP and I'm having issues remotely managing it. As soon as I'm able to get that straightened out, I'll be adding that entire site to our service.

Their technical support is awesome. They're proactive. If there's anything going on, they let me know by sending me emails. And if I ever need to hit them up, they're super quick. We have a designated rep and she's pretty responsive.

They recently added an idea portal. If I come across an idea or something that I want them to add in, I can throw it in there. Users then up-vote or down-vote ideas and Auvik chooses to implement them or not after that.

Positive

We had SolarWinds and then something happened to our database, internally, that we were using to manage it. We then went to having no monitoring at all for about two years. When I took over, we got with Auvik. So technically, we replaced all of SolarWinds' services with Auvik.

The setup was really straightforward. When we were doing the proof of concept, I went through their resources and got their certification by following their courses. And I pretty much did the entire deployment by myself, with a little help from their sales rep. But it was super straightforward. It took about 10 minutes.

The setup was super easy compared to others that I've done. With Auvik you're just putting a service on a VM. Depending on how large your network is you might need more VMs or more services running, but that's literally it.

And as a cloud-based solution it requires zero maintenance.

The time to value is great. We were up and running within an afternoon.

They charge for switches and some networking hardware, but everything else is free. In our environment there are a lot of things that we aren't billed for by Auvik. We're almost one-for-one on students. APs and cameras are shown by IP address in Auvik. It doesn't tell you exactly what that device is, but it does tell you there's something there and where it's connected in the maps. You can monitor any workstation using the service. If you can name them it makes it a lot easier to keep track of them. Intercom systems are included as well. All of those devices are not billed and we have thousands and thousands of those kinds of devices.

We had to look at other options. We checked out SolarWinds and we also evaluated NinjaRMM and PRTG. The latter teamed up with NetBrain and together they do network automation ticketing.

SolarWinds and NinjaRMM were significantly more expensive, although they did do more. But they were more server-related and covered more of that end. Auvik is more network-centric and checked more boxes, in terms of what I was looking for, than the others.

Give Auvik a shot. Do the demo. It doesn't take long to do the proof of concept. And during the proof of concept they give you access to their resources so you can go in and do that Auvik certification. The most important part of that is being able to go through all of their material and really see what they're capable of. During the demo you can dig deep.

I love it. I use it every day, multiple times a day.

We use Auvik to monitor two different domains and to review any trouble that might come up. It's opened our eyes to some problems that we've had on the network and now we're working to fix those.

One of the things we noticed is that our wifi access points were throwing a bunch of errors. So we're in the process to replace those access points.

It is also very good at notifying you if the network goes down, and then it'll tell you if it's cleared or if it's come back up. 

Auvik started providing value right away. The APs immediately started sending alerts. It's really important that the wireless network works properly over at that location. Looking at the alerts, it's got big problems, and it's just because of old devices.

The alerts that it sends out are the most valuable aspect of this solution. The maps are okay. The interface is okay, but the alerts are what I really like.

Auvik is easy to use. The first thing you see when you open it up is a map of the United States or wherever you are, and it shows the locations of all of your network endpoints. For discovery, you set credentials and manage the credentials and it tells you when it needs a new credential. So you just click the "Manage Credentials" button and it takes you to the right spot. You enter in a new credential and then it starts looking closer at the device. It can give you all kinds of information from inside the device's log. We use it for CIS logs and we use it for just regular logging. The CIS log was something I was looking for in the other products, just so we have a place for the CIS logs to congregate so we can look them up.

The menu on the left-hand side is very straightforward and clear. If you want to see it, just log on to a certain endpoint, bring up that endpoint, click CIS log on the left-hand side, and you'll see the CIS log.

It's easy to navigate. Everything is intuitive and easily accessible.

The network discovery capability is very good. Last week we refreshed one of our locations, and while an employee was out there refreshing the location or replacing devices, I could sit and watch Auvik find the new device and start mapping it. It automatically updates our network topology.

There's only one other team member and he doesn't use it. So it's just me that uses it. And I use it to make sure that there are no loops in the network or the network is not configured wrong. Every once in a while, the map will do something funny and we'll have to try to figure out what it did. You are better off if you physically document the ports that things are plugged into and then put those into Auvik, which is not hard. You just click on the connection line and go ahead and edit it.

We never would have known that the access points were a problem until Auvik came along. The location that has the bad access points was running slow and we could not figure out why without Auvik. The network was basically configured wrong. Something was plugged in and created the loop. Within hours, we could have somebody go onsite to fix it.

We use the TrafficInsights feature a little. It shows us network bandwidth usage without the need for expensive inline traffic decryption. The part that's important to me is the application breakdown. It breaks down the applications that are running and taking up bandwidth. It lists all the applications that are taking up bandwidth.

The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do.

Everything else is pretty simple and straightforward and easy to use.

I have been using Auvik for six months.

It's always been stable for me and available. They do have scheduled downtime, but that's usually in the middle of the night and it's usually pretty quick.

We have a small network. We do have two domains, which a lot of things don't work well with as far as network tools, but Auvik works great. It just picks out both networks and we go from there. 

We're monitoring 575 devices with Auvik. We've maxed out on our network. We might add other devices.

It requires zero maintenance from our side. 

I've used support once or twice and they were efficient, quick, and solved the problem. I don't remember what the problem was, but they were quick and efficient about it.

The initial setup was very easy. We use VMware, so we set up the connectors that we needed and Auvik just started working. It started going through the network and building maps at each location. It was very simple. The setup took a few hours to a day.

It's too soon to have seen ROI, but I'm sure we will.

The value is there. It's not that expensive per device and it's licensed per device. Unlike some of the other tools that I use, it's not really expensive. It's a good value for the price.

Out of those 575 devices, 49 of them are billable. The non-billable devices are workstations and printers.

Everything just worked. The important thing is to set up your devices properly so that there are passwords and ports that Auvik can use so that it can get in, get the configuration, and also flag any alerts.

I would rate Auvik an eight out of ten.

We have a medium-sized business. We have two data centers and two small physical offices. Our main goal is to monitor the traffic between the data centers to get an idea of the traffic, and our current firewalls don't offer that as a solution.

The main selling point was the traffic insights feature, which better explains our network traffic. Auvik has many different features, but we primarily want it for traffic insights. It has monitoring and network discovery. Network discovery is useful, but we already have a monitoring solution. The network map is easy to use.

The onboarding could be a bit better for Auvik. We've had a few issues out of the gate because we already had an existing Auvik setup that was invalidated. Given that we're a new customer, it's taken a while to get support for these issues. It's taken a couple of days, but I would have thought that as new customers, we'd get priority support until the solution is running. 

I would like it if you could filter out workstations. We've got Windows workstations and servers, but we only care about the servers. It would be nice if we could filter out devices based on the operating systems, so we don't have to see the workstations, but you can't. 

We used the Auvik trial for about three weeks and then purchased the full product after a couple of months. We're now a week into using it.

I rate Auvik nine out of 10 for stability. I haven't had any downtime. 

I rate Auvik nine out of 10 for scalability. It has the potential to scale because you can add collectors or create new sites as needed. 

I rate Auvik support seven out of 10. The people I've spoken to have been pleasant, but it's taking a while to deal with our outstanding issues. 

Neutral

We also use PRTG for our network monitoring. We invested a lot of money in PRTG, so we can't replace it all yet. We adopted Auvik for its traffic insights. 

It should be straightforward, but some things don't work, and the guides aren't necessarily correct either. We've used it for a week now and don't have much in there because there are a few teething issues that I've opened tickets for. 

The price is what I expect for a product like Auvik. It's reasonably priced. 

I rate Auvik eight out of 10. 

I work at a university, and we use Auvik to check the school's network and ensure it works properly. Auvik covers all of our network devices, such as firewalls and servers. It doesn't generate many tickets daily—about three to five. Our schools have about 12,000 students and 10 members on our IT team spread through Melbourne and Sydney.

Auvik's reporting is pretty useful. It helps us conduct traffic analysis. I like how you can integrate your firewall systems and incorporate devices in different parts of the country. You can access all the devices under your licenses in your domain. Auvik's GUI has an intuitive design. It's pretty easy to use. The network map and dashboards offer a real-time picture of our network.

When we face network issues, Auvik creates an alert in our ticketing system. We log into our account, and it shows where the error or threat is happening. We can run an antivirus or react to the threat however we want.

The menu bar and display could be more colorful.

We have used Auvik for two or three months.

I rate Auvik eight out of 10 for stability. We get some bugs and errors, but they aren't serious. 

I rate Auvik eight out of 10 for scalability. Auvik appears to be pretty scalable.

I rate Auvik support eight out of 10.

Positive

I don't know precisely what Auvik charges the college, but it's probably reasonable because they have used Auvik for a long time. 

I rate Auvik Network Management eight out of 10. 

I work for an MSP and manage networks for a couple of clients. We use Auvik to monitor their network devices and make configuration changes as needed. When a network device goes offline, we get an alert and we can respond to it accordingly.

Auvik improves our visibility and enables us to monitor more proactively. We can identify if devices or links are approaching their configured capacity. For example, we can set alerts if bandwidth utilization is over 90 percent or if CPU is extremely high, allowing us to take action before the users notice a drop in performance.

We started seeing benefits the moment Auvik was deployed on a customer's network. You immediately start seeing devices, including some devices you didn't know were there. Auvik helps our NOC see issues and resolve them. They know what's connected to what. It helps them and reduces the number of cases escalated to senior network resources. Due to this, we can focus on bigger projects because the NOC technicians can see the issues in many cases.

Auvik has reduced our resolution time because it has the maps and the configuration backups. Some issues that would typically take hours to resolve could be resolved in 15 minutes or less. We can revert to the old configuration, and everything starts working again. It saves a lot of time. 

I like Auvik's configuration backups. When a configuration change occurs, it automatically updates the configuration in Auvik. If something stops working, we can roll back to the previous configuration. That's very helpful.

Auvik's interface is pretty easy to use. You should be good to go after playing around with it for a few hours. You can find what you need easily. It isn't rocket science. Auvik's ease of use makes troubleshooting faster because we can easily see what we need to see. All the alerts are in one place. I don't find it difficult to achieve real-time visibility with Auvik because I am familiar with the solution. Also, I took an Auvik course about five or six months ago, so I know how it works.

The network map offers a real-time picture of your network if you include the correct credentials. It's pretty smart and can draw a decent map of the network. However, it doesn't work as well for more complex clients. The network map is a little messy. 

Having this visibility is critical for a network specialist. When we're troubleshooting, the first thing we need to know is how it's all connected. If you don't know how it's connected, you won't be able to solve the problem. 

We have a firewall with devices behind it. When that firewall goes offline, we get alerts for it and the 10 devices behind it. There should be a way to set up a dependency so that when the firewall goes down, Auvik bundles it up and sends it at the same time. That would reduce the noise in our email. We don't want to get 11 alerts because one firewall went down. We just want one alert saying that all the devices under the firewall are also offline.

I'd like to see device response times and packet losses. Auvik monitors these metrics for internet links, but I would also like to see this for devices within the network. 

We have used Auvik for 14 to 16 months.

We have some devices that Auvik has gotten configurations from previously, but it stops working for some reason. Auvik stops receiving SysLog messages from devices. We still haven't fixed this issue because we haven't had time to drill down and figure out why it's happening.

Auvik should have about 1,500 devices, and you will see performance impacts after around 15,000. The performance will be very slow, and it takes time to load.

I rate Auvik support nine out of 10. Their support team is pretty responsive and quick to help. You can click on a chat button inside Auvik to open a ticket. That's pretty convenient.

Positive

I've used a couple of solutions, including SolarWinds and PRTG. SolarWinds has some nice features. You can push configurations to all devices in your network simultaneously. I don't think I've seen that in Auvik.

The setup went smoothly. Once you install the collector, it discovers everything in the network. Deploying Auvik can take up to a month. We installed Auvik on a data server accessible everywhere on the network. You need a server that can reach all the subnets. We gave it some time to discover the network and manually added any devices that it didn't find.  After deployment, we need to do some maintenance on the server where Auvik is installed, but there's nothing specific to Auvik. 

Some of our clients who weren't interested in Auvik changed their minds after talking to other clients and seeing the benefits they've received. It saves a lot of time, giving us more time to focus on critical issues and not worry about the product. It's very solid once it's set up.

I rate Auvik seven out of 10. I recommend simplifying your network as much as possible. The map can be messy when a network is unnecessarily complex. Auvik struggles to bring the connections up correctly. 

We use Auvik to monitor our network and troubleshoot when things go wrong. It also helps us automate and discover network components 

Without Auvik, the onboarding process involved an extraordinary amount of effort and labor because we needed to identify and document all of the client's networking components manually. We had to remote into the servers or physically inspect the issues on site. It was an overwhelming task, especially for large clients. The ability to automate that work made things much quicker for everyone. 

Our engineers have said that they've saved a lot of time because they can immediately identify the root cause of the issue and address it without having to poke around and troubleshoot to find exactly what the issue is. The engineers are resolving tickets faster, making the clients happier.

We realized the benefits almost immediately once it was fully deployed. It was a staged rollout for the clients. Within the first couple of weeks, we identified a failed disk on a virtual server host. VMware didn't report that to use, but Auvik caught the problem before it caused any issues.

I like how Auvik automatically backs up some device configurations. For example, we had a Cisco switch connected. Each time we change the switch, Auvik will automatically back up the configuration so it can be restored when needed.  

Auvik creates a visual map so you can see where things are connected in real time. It will alert you when a device goes down.

Auvik's interface could be more intuitive. It can be daunting if you don't know what you're looking for. I've been using Auvik for a year, so it's no big deal, but a new user may struggle a bit. There's so much in there, so it could be more streamlined. 

Overall, it's pretty easy to figure out what's connected to what and to see the network topology on the map. However, sometimes we're working with more complicated networks with many interconnecting parts. In those cases, we run into trouble identifying where things are connected and putting it into a visual representation that makes sense. It's gotten better, but it's still a little quirky.

The alerts are still a bit noisy. I know they are working on that. They're testing some changes to the data to dial down the noise. Sometimes, we'll get multiple alerts for the same issue until it's fixed. Since it's tied to our ticketing system, it's also generating tickets each time, so we had to turn off the ticketing until we got a better grasp on that.

We started using Auvik last May.

We've never had a problem with Auvik crashing. The dashboard sometimes takes a while to load, and there are a few minor outages, but it isn't unstable. We've been told they're addressing the slow load times in an upcoming update.

Auvik's scalability is only limited by the number of licenses you can afford. The rest is a matter of deploying the collectors and adding the credentials. I don't see why it could be deployed on a massive scale.

I rate Auvik support nine out of 10. They're fantastic. If the first-level support can't give you an adequate answer, they will escalate it rapidly, and they're quick to respond. 

Positive

The deployment wasn't that difficult, but it was somewhat time-consuming. Once you install the collector, you must manually input all the credentials to get the devices to talk to Auvik. Depending on the size of the network, this process may take several hours. Fully configuring the solution to the client's specifications may take up to three months. Sometimes, it may take longer to track down all the credentials.

After deployment, Auvik doesn't require much maintenance on our end. The collectors must be updated from the cloud, but that happens behind the scenes, and we never need to touch it. Once it's deployed, it's pretty hands-off unless we need to change the device credentials.

Auvik isn't cheap. There are two tiers: Essentials and Performance. We're still on the Essentials plan, but we may upgrade to Performance, which is double the price. They bill based on firewalls, controllers, switches, and routers. Every client has wireless access points, routers, printers, etc. Those are monitored for free. 

We also looked at Liongard. One feature we wanted was the ability to automatically document things in our IT documentation systems. Auvik and Liongard had this capability, but Auvik documented more and had more network troubleshooting features. 

I rate Auvik Network Management eight out of 10. Once you get Auvik deployed, I recommend having your subject matter expert provide all the employees who will use it with detailed training on how it works and where to find things to ensure you get the most out of the solution.

We're using it just to monitor customer equipment and make backups for network device configuration changes. We're using maybe one percent of what it's capable of doing. We're trying to get some of our stuff straightened out since whoever set up our Auvik did not do a great job of organizing it.

I like the alerting. It integrates with our ticketing system. I like the fact that it integrates with our ticketing system so that we can open tickets and close tickets for network outages. 

I like that it can actually log in and make backups of multiple types of equipment. We have a lot of different customers out there with a lot of different equipment, and this one tool can actually log into anything. We haven't found one that it can't yet. It can log in to almost any piece of equipment and make backups for it, monitor changes, et cetera, if any network changes happen. We can also monitor network usage at different locations and check for overallocation.

It provides us with an intuitive interface that supports ease of use. Their website is very easy to use. This ease of use helps with troubleshooting network issues. We use the product a lot to troubleshoot. We don't use it as much as we'd like to. That's one of the aspects that we're working towards. It is capable of doing a lot more than how we're using it for currently.

They have a dashboard, and a topology map. I've used their topology map a few times. It actually shows you the connections between different devices. That has helped a lot in terms of finding how equipment is connected and finding loopholes in your network. This dashboard and network map give us a real-time picture of our entire network. I have found it to be very easy to work with.

It has helped us decrease our mean time to resolution, however, at this time, we don't really use it enough. I wish we were able to use it more. That said, I can see what the features are capable of doing. It's just that we haven't actually had that benefit yet.

The solution allows us to spend less time on setup and maintenance and less time on issue resolution.

The tutorial could be a little bit more comprehensive. Their online training is one area that needs improvement. 

I've been using the solution for six months. The company's been using it a bit longer. 

I've had zero experience with stability issues. 

The solution seems to be very scalable. 

Technical support seems to be very knowledgeable. They handle tickets in order once they come. They do everything fine. They've been able to resolve issues. Once, they just couldn't do something that we were asking them to do due to their policy. That said, it's fine.

Positive

I have used different solutions in the past. This is more network-oriented. If you know how to use either tool, you'll definitely realize the benefits right away. 

I was not involved in the initial setup.

Whenever we make a network change or whenever we add a device, it requires some maintenance.

I'm not aware of the exact pricing of the product. 

We're customers and end-users.

I'd rate the solution nine out of ten.