We use Auvik as a dashboard in our service desk department to monitor the network status of our clients, as it helps us with real-time connectivity. We use the solution for our service desk and applications and infrastructure team, including all the managers, so we have it across almost the entire technical support team.
Tier 2 IT support Engineer | Technical Team leader at B-Logic
Provides detailed device information and visual network mapping
Pros and Cons
- "The solution provides detailed device information, including serial numbers, configurations, IP, warranty status, and when the device was purchased. This is very helpful when it comes to replacing old devices."
- "Automatic configuration backups would be an excellent feature for network devices and access points. The solution could take a backup of the configurations weekly and store that, which would be very nice."
What is our primary use case?
How has it helped my organization?
Auvik improved our monitoring and awareness of our networks and helped us be more proactive in dealing with issues as a company. It gives us a clear understanding of what's happening on networks and what goes wrong, and the solution provides detailed data about events.
The solution helped reduce repetitive, low-priority tasks through automation, which saves us a considerable number of hours between all our clients.
The product positively impacts our IT team's visibility into our remote and distributed networks globally. We have more awareness of our networks, a visual representation to aid us, and more detailed information when something goes wrong.
Auvik increased our IT team's availability through automation, especially around alerting. Previously, it could take 15 minutes to figure out what was happening with a downed device, but Auvik detects an issue and automatically alerts us through the ticketing system. It tells us exactly why a particular switch has gone down or when a specific firewall loses connectivity. We know exactly what the problem is right away, which saves us a lot of time.
Auvik helps keep our device inventories up-to-date, which saves us a lot of time because it provides us with serial numbers, IPs, and other device information which we would previously have had to find ourselves. It helps with firewalls, access points, and servers; all the device data is kept up-to-date in the background, and that's excellent. For a new client for whom we haven't documented any devices yet, that's 15 minutes saved per ticket or logged device, which adds to a significant time-saving.
What is most valuable?
The solution provides detailed device information, including serial numbers, configurations, IP, warranty status, and when the device was purchased. This is very helpful when it comes to replacing old devices.
The visual layout of the network provided by the product is a nice feature, almost like a family tree for the network.
I'm impressed by the way Auvik helps visualize the network mapping/topology, which is one of the features I like most. It isn't 100% accurate, but it helps us understand the network by displaying different components with different icons, like APs, machines, switches, and servers, and the connections between them.
Auvik allows us to do SNMP checks and load separate accounts on all the devices.
The monitoring is excellent because it helps us stay proactive all the time.
Using Auvik's monitoring and management functions is straightforward and comfortable, and we have it integrated with our billing system. If a device on the system goes down, has an alert, or packet loss, a ticket is automatically logged into our ticketing system, which is very convenient. The management side takes a little getting used to, but with training and after a few days of experience with the product, it isn't too tricky, so it's pretty user-friendly.
What needs improvement?
Automatic configuration backups would be an excellent feature for network devices and access points. The solution could take a backup of the configurations weekly and store that, which would be very nice.
Buyer's Guide
Auvik Network Management (ANM)
September 2024
![PeerSpot Buyer's Guide](https://www.peerspot.com/images/peerspot_logo_lt.png)
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
800,688 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the solution for three to four months.
What do I think about the stability of the solution?
The solution is very stable; we didn't have any issues with the dashboard, ticket logging, or anything like that.
What do I think about the scalability of the solution?
The deployment team manage the scalability, so I don't know about that.
We have about 40 end users in total.
How are customer service and support?
I never encountered any issues requiring a ticket to technical support.
Which solution did I use previously and why did I switch?
We previously used PRTG, and it wasn't ideal. I don't remember precisely why, but it was either too expensive or didn't give us the desired results, so we switched to Auvik.
How was the initial setup?
I wasn't involved in the deployment, but our applications and infrastructure team found it simple enough, and they like the solution too. From my perspective, it didn't look like a complex process; it seemed seamless.
What's my experience with pricing, setup cost, and licensing?
I don't work in the finance department, so I'm not familiar with the pricing details; however, I know some clients declined Auvik due to the pricing, so they found it expensive. Other clients have adopted it, so they think it's worth the cost.
Which other solutions did I evaluate?
We evaluated another solution I don't remember the name of, but Auvik was on the cards for quite some time, so we ended up going with it.
What other advice do I have?
I rate Auvik eight out of ten.
I advise those considering Auvik to thoroughly read through the alerts if they have a ticket, and they'll know what the issue is.
As we are early in our integration with the solution, we have yet to integrate with much, just our ticketing and billing system.
We have seen time-to-value with Auvik.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar_x50-87dfede4.png)
Information Technology System Administrator at a energy/utilities company with 11-50 employees
The traffic insights dashboard enables us to see the breakdown of the traffic over our network
Pros and Cons
- "The traffic insights feature shows us our network bandwidth usage without the need for expensive inline traffic decryption. It's very important to us. Knowing exactly what's going on, what traffic is flowing over my network is very much an important thing for me to know. We know that policies and procedures are being followed. And so we know that nobody is doing anything that they shouldn't be doing on a company network."
- "Auvik has less AI than what's readily available. I'd like for Auvik to incorporate more AI. I'm definitely a fan of more AI being integrated."
What is our primary use case?
I have access to Auvik as the system administrator to use it to view my network and manage the various pieces of it.
I needed a solution like Auvik because I wanted real-time network mapping. At the time, we were using Visio diagrams, which are obviously very hard to keep updated. And so to have something that is running the cloud in real-time on what our network looks like was something I really was interested in.
How has it helped my organization?
When I have my backups run nightly, Auvik is able to tell me specifically which ports on the switches are being utilized. I'm able to label that so when I see traffic on my network at 10:00 AM, 10:00 PM, or in the middle of the night, I know it's regular traffic and not something that could possibly be an issue.
It helps to put out fires before people or end-users even know there is a problem because of how things work with notifications and everything. Through alerts and automation, we are able to resolve before a lot of people are aware of an issue.
What is most valuable?
The most valuable feature is that it maps out of the network. It is very helpful to see an actual visual representation of how our network is connected. The traffic insights dashboard is also valuable so that we can see the breakdown of the traffic over our network.
Auvik is very easy to use. The URL or the page is very intuitive and very easy to navigate.
The network discovery capabilities are very good. After I put new devices on the network and I want to see them within 20 minutes or so, it picks it up. It's very good.
Auvik automatically updates our network topology. This has shortened our operations. Our network is more organized and it allows ease of finding issues or finding the path of the network that the traffic is taking. It takes a lot less time to figure that out.
It decreased our mean time to resolution. The particular piece of it usually takes me a while, so it saves around 20%.
The traffic insights feature shows us our network bandwidth usage without the need for expensive inline traffic decryption. It's very important to us. Knowing exactly what's going on, what traffic is flowing over my network is very much an important thing for me to know. We know that policies and procedures are being followed. And so we know that nobody is doing anything that they shouldn't be doing on a company network.
The traffic insights feature helped to show where our system is experiencing performance issues. We are able to see by looking at the daily reports that we run where we're slow or what pieces of equipment have a slower connection than others.
I was able to tweak a few of that so that's increased it by around 20%.
What needs improvement?
I don't really have any points of improvement. The few times I've had to call their customer service or use their customer service, they've been pretty prompt and I've been able to get issues resolved pretty much with one phone call. So I don't have any issues there.
For how long have I used the solution?
I have been using Auvik for around one year.
What do I think about the stability of the solution?
Everything's always been available. The maintenance windows have always been adequately advertised beforehand, so I haven't had any issue with availability.
What do I think about the scalability of the solution?
It's very scalable. With the way they have it set up as you need it on the managed devices, scalability happens very quickly. You can add endpoints as needed.
I'm a small shop so we have between 150-200 endpoints. We don't have any substantial plans to increase usage at this time.
How are customer service and technical support?
Every time I've had to call them with questions or issues I've been able to resolve everything with one phone call. I've never really had long hold times or anything like that. I'm very happy with their support.
Which solution did I use previously and why did I switch?
The ease of use is definitely higher with Auvik as well as the price points, which is why we went with Auvik. A lot of the other solutions we looked at were much more expensive.
How was the initial setup?
The initial setup was very straightforward working with our Auvik tech. We walked straight through it. I think it got done fairly quickly and fairly easily. We had it up in less than one day.
It requires no maintenance. With me not having to manage it, it's something that's always available. So the fact that I don't have to take my time away to manage it, is always a bonus.
The time savings that the setup has saved us comes out to around $2,500 per year.
What was our ROI?
With the troubleshoot time being lessened, we were able to get a pretty decent ROI.
When taking into account Auvik's setup time and automated network mapping and documentation, if I were to compare setting up a map, how we did it previously with Visio, that would take at least a few days of my time versus having it done automatically for me with Auvik. I'm not quite sure how that equates to dollars and cents. But it's at least three or four days of work that's not needed to be done.
What's my experience with pricing, setup cost, and licensing?
Pricing makes sense. I know they do it by managed device. Compared to everything else that we saw out there, they were very competitive with how they ran things. I think what they charge and everything makes sense.
There are no costs in addition to standard licensing.
Which other solutions did I evaluate?
The only difference between Auvik and the other solutions that stick out is that a lot of the more expensive ones have more AI built into them to allow better troubleshooting of network issues. Auvik doesn't seem to have that, but I'm sure that for the price, you get something very good. Auvik has less AI than what's readily available. I'd like for Auvik to incorporate more AI. I'm definitely a fan of more AI being integrated.
What other advice do I have?
Keeping in touch with our original Auvik rep has helped. He's been my main point of contact when it comes to anything else I've needed with Auvik because obviously, they know. Instead of going through the standard support stuff, actually having somebody to email and contact has always been beneficial.
I would rate Auvik a nine out of ten. AI implementation would make it a perfect ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Auvik Network Management (ANM)
September 2024
![PeerSpot Buyer's Guide](https://www.peerspot.com/images/peerspot_logo_lt.png)
Learn what your peers think about Auvik Network Management (ANM). Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
800,688 professionals have used our research since 2012.
Service Expert Network at a consultancy with 10,001+ employees
Its monitoring lets us know the state of our business. It needs flexibility for the pooling of information.
Pros and Cons
- "We have backup connectivity in case of some failures. So, it has been of some help. Our mean time to resolution has been decreased by half an hour."
- "It needs flexibility for the pooling of information. Because it is fully automated, it is pooling everything from the device from a given category. There is no way to exclude things that are not important or if you want to temporarily remove them to see statistics of other things. For example, we get about 100 MB from Auvik. We are unable to limit this. We would rather stop monitoring something, since some features will always give you alerts, because they shouldn't be monitored. However, it is impossible to exclude them, e.g., the internal interface. If somebody disconnects the device from the internal interface, we get an alert. So, this is something that is really painful for us. More flexibility would solve most of our issues."
What is our primary use case?
It is our primary monitoring tool for devices.
We have virtual machines running the Auvik application. The collectors are also installed on the virtual machines.
How has it helped my organization?
The benefit is that it is our primary monitoring tool.
To some extent, Auvik helps us put out fires with its backup connectivity, before end users even know that there is a problem. If we can access devices faster, then it helps resolve issues before they are noticed.
What is most valuable?
Monitoring: It lets us know the state of our business and statuses.
Discovering by IP range is okay.
We have backup connectivity in case of some failures. So, it has been of some help. Our mean time to resolution has been decreased by half an hour.
What needs improvement?
Sometimes, it is easy to use. Sometimes, it is painful to add something and get some of the features running. For example, we had a problem adding interfaces to the monitoring. When some features are not yet deployed, sometimes we struggle with configuration problems, adjusting it in the proper way.
There have been some problems with the implementation of the monitoring. Because we can't monitor as we would like, we aren't introducing anything more to the platform at the moment.
It needs flexibility for the pooling of information. Because it is fully automated, it is pooling everything from the device from a given category. There is no way to exclude things that are not important or if you want to temporarily remove them to see statistics of other things. For example, we get about 100 MB from Auvik. We are unable to limit this. We would rather stop monitoring something, since some features will always give you alerts, because they shouldn't be monitored. However, it is impossible to exclude them, e.g., the internal interface. If somebody disconnects the device from the internal interface, we get an alert. So, this is something that is really painful for us. More flexibility would solve most of our issues.
We can only see the global picture, not the detailed one. This is something that we don't have in Auvik.
For how long have I used the solution?
I have been using Auvik since I came to the company, which would be less than a year ago. I think it was deployed in our company about two years ago.
What do I think about the stability of the solution?
It is stable. We are well-informed about planned maintenance from Auvik.
It does not require much maintenance to keep Auvik running.
What do I think about the scalability of the solution?
We need to install many instances in each network, which is kind of a problem. A collector needs to be installed for each network. This causes problems with the scalability, especially if you have a network divided by firewalls.
I am using Auvik mostly when there are alerts or something is wrong.
We are monitoring around 40 devices.
How are customer service and technical support?
Auvik's support is pretty helpful and fast in their response.
Which solution did I use previously and why did I switch?
This was the first monitoring tool that we used.
I was only using some obsolete systems five to seven years ago. Auvik's setup is much easier than it used to be for those.
How was the initial setup?
The initial setup was straightforward and easy. The portal is pretty simple and self-explanatory. The process of deploying does not take long. Basic functionality takes about 40 minutes to set up. If you want more features, then it will take more time.
Auvik was first configured for the virtual environment. Then, we created instances for it.
What other advice do I have?
Evaluate whether it is suitable for your purposes and network, in terms of scalability and flexibility, versus using other features, like disaster recovery or emergency login.
We haven't discovered a lot of devices with Auvik.
It is based on the identified networks. Though, it is not scanning all interfaces, e.g., if you don't have the appropriate subnet. You need to define the range by, e.g., IP devices, then it will scan that range and update the topology automatically. However, it is not an out-of-the-box automatic discovery.
It is worth having two instances on two different parts of the network to have more reliability on a network level.
I would rate this solution as a seven out of 10.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Works at a tech services company with 11-50 employees
Good dashboard and visibility with a pretty straightforward setup
Pros and Cons
- "The product has helped to decrease our main time to resolution by 50%."
- "The solution's interface isn't the most user friendly, however, once you get used to it and once you get into the groove and have a little bit of experience, it's pretty nice."
What is our primary use case?
I'm a systems engineer, so I use it for troubleshooting and for doing research, like baseline functions like figuring out network layouts and things of that nature.
What is most valuable?
What I really use the most is probably the devices section. The map is very helpful to me as well in my role.
I use the dashboard occasionally, and for the purposes that use it, it's pretty functional. It's pretty straightforward to use the network map and the dashboard.
I do get network visibility. For my purposes, it was partial. I do have to dive in to get some of the visibility I require.
The benefits witnessed were pretty much immediate after we deployed it. When we deploy to a new client, the benefits show themselves right away.
Auvik doesn't necessarily allow entry-level technicians to solve tickets on their own. You do need a little bit of experience with it. That said, once you do, it's very useful for technicians.
The product has helped to decrease our main time to resolution by 50%.
Auvik allows us to spend less time on setup, maintenance, and issue resolution. It saves me time in that I could dive in and get some answers that I would normally have to go through a couple of other portals to get to. I could find information that I needed from multiple spots just by going into Auvik.
What needs improvement?
The solution's interface isn't the most user friendly, however, once you get used to it and once you get into the groove and have a little bit of experience, it's pretty nice. For a novice coming into it, it's more difficult. I was overwhelmed, for sure. The layout just isn't the most intuitive.
For how long have I used the solution?
I've used the solution since 2019.
What do I think about the stability of the solution?
I've never run into any stability issues.
What do I think about the scalability of the solution?
The product is scalable. I've never had issues with our larger network.
How are customer service and support?
I've never directly worked with technical support.
Which solution did I use previously and why did I switch?
I haven't used any other similar solutions.
How was the initial setup?
I am occasioally involved in the deployment, however, not very often. It is easy to implement. It doesn't take long at all to get up and running. It takes less than an hour.
We have a networking team, however, usually one person from the team handles the setup.
There is some cleanup that needs to be done occasionally. Sometimes, when devices are decommissioned, they don't properly remove them, so we do need to manage that.
What's my experience with pricing, setup cost, and licensing?
I'm not familiar with the pricing or licensing.
What other advice do I have?
I'd rate the solution eight out of ten.
I would advise new users to poke through the menus to familiarize themselves with it. When I first started using it and I found when people first started using it, it was a little bit overwhelming. That said, once you get familiar with it, it's a very helpful tool.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Jul 18, 2024
Flag as inappropriateIT Specialist, Network Operations at a tech services company with 11-50 employees
The alerts come in overnight, enabling us to look into the issue as soon as possible
Pros and Cons
- "The instant email alerts Auvik sends are valuable because every second counts when a device is down."
- "Auvik could be better integrated with our ticketing system ConnectWise Manage. We tried integrating Auvik to create tickets, but working to implement a more granular classification system based on priority. The important thing is that we get the alerts, regardless of priority, but that's something that can be improved."
What is our primary use case?
My company is a managed services provider managing network infrastructure for multiple clients. We use Auvik to monitor firewalls, routers, or switches. When network devices go offline, get instant email notifications so we can investigate the issue. We also use it to manage devices directly through a web browser remotely.
How has it helped my organization?
Auvik makes everything more manageable. The alerts come in overnight, enabling us to look into the issue as soon as possible. We haven't experimented with Auvik's automation features. The primary benefit for our organization is network visualization and monthly reports for our clients. If our clients want to know what happened during the month, we can just gather that information and send it to them.
The network map has all the devices organized by the core, distribution, and access levels. Everything is evenly lined up, so it's easy to look at and it makes everything a little easier on our team.
The device inventories help us on the auditing side. Our customers want to know about changes in interface usage and quantity. For example, if we have some switches that are typically off and others on, we can track the changes in usage and all the inventories we manage. If we have the inventories off the bat, it saves us a few hours because we don't need to count manually. Auvik also reduces our resolution time by about 30 to 60 minutes.
I don't have much experience with on-premises solutions, but the cloud is much easier to use because it's available anywhere, so it takes less time to connect.
What is most valuable?
The instant email alerts Auvik sends are valuable because every second counts when a device is down. Everything is in a single pane of glass, so it's easy to use and manageable.
When everything is centralized, it becomes easier to use and coordinate among team members. There's one panel that can show everything. It's easier to train others to use the platform in terms of managing all the passwords for various microservice accounts. It's all there if we need to check the configuration of files. We don't need to go through multiple levels of access.
The network map is interactive and has all the details, so that's essential. The statistics and reporting features are also crucial. When we create reports, we have all the data, including a graph of network usage, bandwidth, etc.
What needs improvement?
Auvik could be better integrated with our ticketing system ConnectWise Manage. We tried integrating Auvik to create tickets, but working to implement a more granular classification system based on priority. The important thing is that we get the alerts, regardless of priority, but that's something that can be improved.
For how long have I used the solution?
I have used Auvik since I started my current job. It has been about two and a half years.
What do I think about the stability of the solution?
I can't recall any significant issues with stability.
What do I think about the scalability of the solution?
I'm impressed with Auvik's scalability.
How are customer service and support?
I rate Auvik support eight out of 10. I used their live chat once when we had an issue with a firewall that had two instances. We were doing reporting and needed to get the statistics for that month. Once, it failed over to the second secondary device of that firewall, so we could no longer get the information from the firewall that went offline. Auvik support helped me merge statistics from both into one. They resolved our issue on time.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use other network solutions, depending on client preferences. We have another one called Zabbix that might be used for more granular use cases. It's up to our management to decide. We compare the features of Auvik and Zabbix and pick the one that fits the client's business requirements.
How was the initial setup?
I wasn't around for the initial setup, but I've installed agents. When we install an agent, we turn off the Linux box and install it, then it's good to go most of the time. Another person on our team is the architect, and I am the person who deploys the agent on each server, switch, router, or firewall. There are various steps, but it doesn't take much time. After deployment, the solution is very low maintenance.
What was our ROI?
Auvik takes less time to do the reports, respond to alerts, set up the agents, and directly access devices, so its time-to-value is good.
What's my experience with pricing, setup cost, and licensing?
Pricing depends on the client's budget and needs. Is it worth it to pay more to save time setting things up? Zabbix is an open-source solution, but it takes much more time and expertise to set up, whereas you can set up Auvik quickly.
In terms of results, Auvik lets you see everything in a single pane of glass and the reporting is more accessible, so you save time in the long run. That's what I would tell someone if they're exploring their options for network monitoring.
What other advice do I have?
I rate Auvik eight out of 10 overall. It's low maintenance, provides prompt alerts, and requires less expertise. Everything you need to set Auvik up is in the documentation, including guides for configuring network switches and routers.
Auvik integrates well with various vendors, including Microsoft, Cisco, etc. It's well-documented. Go with Auvik if you want fewer headaches.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
Support engineer at a tech services company with 51-200 employees
Features excellent network mapping, detailed device information, and reduced our time to resolve
Pros and Cons
- "The network mapping is an excellent feature, as each device is represented by a different shape or object, which is great for helping us, our staff in training, and our customers understand how the network is structured. Seeing the bigger picture helps immensely, as we provide remote support; we're not boots on the ground."
- "I want the network map to be faster and more responsive."
What is our primary use case?
We're an MSP, and we support small to medium businesses from end to end, including printers, servers, and networks. We use Auvik to manage our clients' infrastructure. Our customers include companies running factories and hotels.
How has it helped my organization?
The ability to manage access points provided by Auvik is a big one for us; it's much easier to track down cable breaks and the specific switch where the lost connection to the access point is. We serve hotels with over 300 access points, so this functionality is essential.
The solution helped reduce repetitive, low-priority tasks through automation, especially regarding tickets. Ticket logging is now automatic, which helps us immensely. A hotel guest is no longer left without a connection for an hour and then complains to the duty manager, who logs a call with us manually. We can see an issue immediately, and start resolving it, which has saved our business a significant amount of time.
Auvik positively affected our IT team's visibility into our remote and globally distributed networks because we can see all our different devices from a centralized view. It's much simpler and easier to have all our network components visible from one place. This visibility is 100% critical; our customers pay us and expect us to have visibility over the network.
Auvik reduced our mean time to resolution and significantly reduced the number of issues we face, so we rarely need to resolve anything.
The solution also helps our projects team implement new technologies into the environment and manage all the teething issues.
What is most valuable?
The network mapping is an excellent feature, as each device is represented by a different shape or object, which is great for helping us, our staff in training, and our customers understand how the network is structured. Seeing the bigger picture helps immensely, as we provide remote support; we're not boots on the ground.
The solution provides detailed device information, including serial numbers, lifecycles, and differentiation between devices, which is another excellent feature.
The monitoring and management functions work fine, and we have no issues with them; it integrates well with our remote system. Auvik sends alerts and creates tickets in our ticketing system, which is fantastic for us because we see an alert come in and pop onto Auvik to start our investigation. The ease of use is essential, the easier, the better. We have a lot of customers, and each one wants to feel like they've received five-star treatment. The quicker we can resolve an issue, the better our customers feel, and the easier it becomes for us to get paid.
Auvik is fantastic for helping to visualize our organization's network mapping/topology; we've used different monitoring solutions, but nothing can give us a network diagram like Auvik. Previously, we made network diagrams manually, a time-consuming, painstaking process. As soon as we had to add or swap out a switch, we would have to edit the diagram. We used Microsoft Project for that and had to pay for the functionality. It was so much effort for minimal reward. With Auvik, we put in little effort and get a lot of rewards. The network visualization is intuitive enough overall.
It helps keep our device inventories up-to-date; it features a collector that gathers detailed information about the network, which makes management easier. We can see what's online, decommissioned, or coming onto the network when it's not supposed to. This functionality saves us a significant amount of time.
What needs improvement?
I want the network map to be faster and more responsive.
For how long have I used the solution?
I've been using the solution for almost a year.
What do I think about the stability of the solution?
The tool is stable enough for now. Once a lot of items are on the network map, it can get sluggish, but other than that, it's pretty stable.
What do I think about the scalability of the solution?
The solution is scalable, and we have many customers there. As far as I know, we can add as much as we want.
How are customer service and support?
I never had to contact Auvik's technical support. The solution has excellent documentation, so I can always go in there and better my knowledge.
Which solution did I use previously and why did I switch?
We previously used multiple solutions, including N-central and PRTG Network Monitor. We switched because Auvik allows us to have more devices, different devices, the ability to differentiate between them, and detailed information that the other products could not provide.
How was the initial setup?
I wasn't involved in the deployment, but in terms of maintenance, the solution requires some upkeep. When devices come and go, we have to remove them manually, but it's still straightforward to see what's going on on a network level rather than having to be there in person.
What's my experience with pricing, setup cost, and licensing?
I don't know how much the solution costs, but the fact that we've moved almost all of our customers over to it means it must be worth the value. Our platforms are costly, but we switched to Auvik, so the company must see it as cost-effective.
What other advice do I have?
I rate Auvik nine out of ten.
The solution does not provide a single integrated platform simply because we use many different platforms. Auvik is outstanding because it provides the most information and has the most capable feature set. Still, we have many requirements within our business that Auvik alone cannot cater to.
The cloud is the future when comparing Auvik's cloud-based solution versus on-prem network monitoring solutions. On-prem can be nice, as it can be a little faster, but we have to be in the cloud now. Having one place to go, one platform, is too valuable, and it's much better.
I advise those evaluating the solution to play around and use it before implementing it. I recommend the platform.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
Systems Administrator at a tech services company with 201-500 employees
We like having a convenient cloud-based platform that we don't have to host locally
Pros and Cons
- "People typically use Auvik to look at NetFlow data, but we went for it because we wanted a convenient cloud-based platform to collect data that we don't have to host locally. We like that having space available is not our problem. You can deploy an agent on your network through a virtual machine running on a secure Linux operating system. It's a secure product, and the data we need is available in the cloud."
- "Price sensitivity is an issue in the country where we use Auvik because of our exchange rate. It would be helpful if they could offer a slightly more affordable price in this region. I'd also like to see Auvik introduce more AI-driven features."
What is our primary use case?
Our initial purpose was to look at network data from our endpoint protection units. We wanted more visibility into the traffic coming into and out of the organization.
How has it helped my organization?
One of Auvik's big benefits is that it's cloud-based. You have agents that you deploy locally, but other tools require us to deploy a virtual machine inside our network. We needed to secure the operating system on the VM and ensure it was always functional and patched. With Auvik, we don't need to worry about that. We periodically need to patch the VM that reports back, but it's not as frequent as managing your own virtual machine.
NetFlow data is available in Auvik. That's an advantage over other reporting tools. You can be certain about the data going in and out, so it's easier to troubleshoot bottlenecks and look at the network switch interfaces to see which ones are overwhelmed with traffic.
Auvik has decreased our mean time to resolution by around 10 percent by improving reporting. We pick up errors that we could probably find with other systems, but the Auvik system is a little quicker about sending us the alerts.
What is most valuable?
People typically use Auvik to look at NetFlow data, but we went for it because we wanted a convenient cloud-based platform to collect data that we don't have to host locally. We like that having space available is not our problem. You can deploy an agent on your network through a virtual machine running on a secure Linux operating system. It's a secure product, and the data we need is available in the cloud.
The interface is easy to use. You need to refer to the manuals, but there's enough documentation for you to get started without the need to contact support. We primarily use it for NetFlow data instead of network troubleshooting, but we launched a little project to look at internal traffic, and it was quite intuitive based on my experience.
What needs improvement?
Price sensitivity is an issue in the country where we use Auvik because of our exchange rate. It would be helpful if they could offer a slightly more affordable price in this region. I'd also like to see Auvik introduce more AI-driven features.
For how long have I used the solution?
We've been using Auvik for probably a year already.
What do I think about the stability of the solution?
Auvik is 100 percent stable.
What do I think about the scalability of the solution?
It seems like Auvik can scale quite quickly. We don't have a large network, but I believe it can scale well.
How are customer service and support?
I rate Auvik support eight out of 10. I haven't contacted them much, but I was satisfied with our limited interactions.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used other solutions, but we haven't used something that would be considered Auvik's competitor. Previously, we used a combination of tools. We used some of the native reporting tools that came with products of some of the switches. Auvik's reporting delivers more granular details.
How was the initial setup?
Auvik is a cloud-based solution, but you need to install an on-prem agent that communicates with the cloud service. The deployment was straightforward, and you can get the solution running in a few hours. It takes a little longer to start ingesting the data. We have two people monitoring the solution. It requires limited maintenance aside from periodically updating the agent.
What was our ROI?
I can only say that I think Auvik is worth the price, but I haven't calculated an ROI. We spent less time implementing and maintaining it, and it has improved our resolution time.
What's my experience with pricing, setup cost, and licensing?
From our perspective, Auvik is slightly expensive because of the exchange rate between our country's currency and the US dollar. It makes a significant difference. Some devices are covered at no charge. We don't use it extensively, so it isn't that essential. Maybe we'll use it more in the future, so it's nice to know that they have free offerings we can use as part of the solution.
What other advice do I have?
I rate Auvik eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Dec 19, 2023
Flag as inappropriate![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar_x50-87dfede4.png)
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2024
Product Categories
Network Monitoring Software IT Infrastructure Monitoring Network Troubleshooting Cloud Monitoring Software Network Traffic Analysis (NTA)Popular Comparisons
SolarWinds NPM
PRTG Network Monitor
Cisco DNA Center
ThousandEyes
Mist AI and Cloud
Fortinet FortiManager
LogicMonitor
BMC TrueSight Operations Management
Meraki Dashboard
IBM SevOne Network Performance Management (NPM)
Buyer's Guide
Download our free Auvik Network Management (ANM) Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- When evaluating Network Performance Monitoring, what aspect do you think is the most important to look for?
- What is the best network monitoring software for large enterprises?
- What Questions Should I Ask Before Buying a Network Monitoring Tool?
- UIM OnPrem - SaaS
- Anyone switching from SolarWinds NPM? What is a good alternative and why?
- What is the best tool for SQL monitoring in a large enterprise?
- What tool do you recommend using for VoIP monitoring for a mid-sized enterprise?
- Should we choose Nagios or PRTG?
- Which is the best network monitoring tool: Zabbix or Solarwinds? Pros and Cons?
- What software solution would you recommend to monitor user machines?