Auvik Network Management (ANM) Reviews

I have access to Auvik as the system administrator to use it to view my network and manage the various pieces of it. 

I needed a solution like Auvik because I wanted real-time network mapping. At the time, we were using Visio diagrams, which are obviously very hard to keep updated. And so to have something that is running the cloud in real-time on what our network looks like was something I really was interested in.

When I have my backups run nightly, Auvik is able to tell me specifically which ports on the switches are being utilized. I'm able to label that so when I see traffic on my network at 10:00 AM, 10:00 PM, or in the middle of the night, I know it's regular traffic and not something that could possibly be an issue.

It helps to put out fires before people or end-users even know there is a problem because of how things work with notifications and everything. Through alerts and automation, we are able to resolve before a lot of people are aware of an issue.

The most valuable feature is that it maps out of the network. It is very helpful to see an actual visual representation of how our network is connected. The traffic insights dashboard is also valuable so that we can see the breakdown of the traffic over our network.

Auvik is very easy to use. The URL or the page is very intuitive and very easy to navigate.

The network discovery capabilities are very good. After I put new devices on the network and I want to see them within 20 minutes or so, it picks it up. It's very good.

Auvik automatically updates our network topology. This has shortened our operations. Our network is more organized and it allows ease of finding issues or finding the path of the network that the traffic is taking. It takes a lot less time to figure that out.

It decreased our mean time to resolution. The particular piece of it usually takes me a while, so it saves around 20%.

The traffic insights feature shows us our network bandwidth usage without the need for expensive inline traffic decryption. It's very important to us. Knowing exactly what's going on, what traffic is flowing over my network is very much an important thing for me to know. We know that policies and procedures are being followed. And so we know that nobody is doing anything that they shouldn't be doing on a company network.

The traffic insights feature helped to show where our system is experiencing performance issues. We are able to see by looking at the daily reports that we run where we're slow or what pieces of equipment have a slower connection than others.

I was able to tweak a few of that so that's increased it by around 20%.

I don't really have any points of improvement. The few times I've had to call their customer service or use their customer service, they've been pretty prompt and I've been able to get issues resolved pretty much with one phone call. So I don't have any issues there. 

I have been using Auvik for around one year. 

Everything's always been available. The maintenance windows have always been adequately advertised beforehand, so I haven't had any issue with availability.

It's very scalable. With the way they have it set up as you need it on the managed devices, scalability happens very quickly. You can add endpoints as needed.

I'm a small shop so we have between 150-200 endpoints. We don't have any substantial plans to increase usage at this time. 

Every time I've had to call them with questions or issues I've been able to resolve everything with one phone call. I've never really had long hold times or anything like that. I'm very happy with their support.

The ease of use is definitely higher with Auvik as well as the price points, which is why we went with Auvik. A lot of the other solutions we looked at were much more expensive. 

The initial setup was very straightforward working with our Auvik tech. We walked straight through it. I think it got done fairly quickly and fairly easily. We had it up in less than one day.

It requires no maintenance. With me not having to manage it, it's something that's always available. So the fact that I don't have to take my time away to manage it, is always a bonus.

The time savings that the setup has saved us comes out to around $2,500 per year. 

With the troubleshoot time being lessened, we were able to get a pretty decent ROI.

When taking into account Auvik's setup time and automated network mapping and documentation, if I were to compare setting up a map, how we did it previously with Visio, that would take at least a few days of my time versus having it done automatically for me with Auvik. I'm not quite sure how that equates to dollars and cents. But it's at least three or four days of work that's not needed to be done.

Pricing makes sense. I know they do it by managed device. Compared to everything else that we saw out there, they were very competitive with how they ran things. I think what they charge and everything makes sense.

There are no costs in addition to standard licensing. 

The only difference between Auvik and the other solutions that stick out is that a lot of the more expensive ones have more AI built into them to allow better troubleshooting of network issues. Auvik doesn't seem to have that, but I'm sure that for the price, you get something very good. Auvik has less AI than what's readily available. I'd like for Auvik to incorporate more AI. I'm definitely a fan of more AI being integrated.

Keeping in touch with our original Auvik rep has helped. He's been my main point of contact when it comes to anything else I've needed with Auvik because obviously, they know. Instead of going through the standard support stuff, actually having somebody to email and contact has always been beneficial. 

I would rate Auvik a nine out of ten. AI implementation would make it a perfect ten.

I'm a systems engineer, so I use it for troubleshooting and for doing research, like baseline functions like figuring out network layouts and things of that nature.

What I really use the most is probably the devices section. The map is very helpful to me as well in my role.

I use the dashboard occasionally, and for the purposes that use it, it's pretty functional. It's pretty straightforward to use the network map and the dashboard.

I do get network visibility. For my purposes, it was partial. I do have to dive in to get some of the visibility I require.

The benefits witnessed were pretty much immediate after we deployed it. When we deploy to a new client, the benefits show themselves right away.

Auvik doesn't necessarily allow entry-level technicians to solve tickets on their own. You do need a little bit of experience with it. That said, once you do, it's very useful for technicians.

The product has helped to decrease our main time to resolution by 50%.

Auvik allows us to spend less time on setup, maintenance, and issue resolution. It saves me time in that I could dive in and get some answers that I would normally have to go through a couple of other portals to get to. I could find information that I needed from multiple spots just by going into Auvik.

The solution's interface isn't the most user friendly, however, once you get used to it and once you get into the groove and have a little bit of experience, it's pretty nice. For a novice coming into it, it's more difficult. I was overwhelmed, for sure. The layout just isn't the most intuitive. 

I've used the solution since 2019.

I've never run into any stability issues. 

The product is scalable. I've never had issues with our larger network.

I've never directly worked with technical support.

I haven't used any other similar solutions. 

I am occasioally involved in the deployment, however, not very often. It is easy to implement. It doesn't take long at all to get up and running. It takes less than an hour. 

We have a networking team, however, usually one person from the team handles the setup. 

There is some cleanup that needs to be done occasionally. Sometimes, when devices are decommissioned, they don't properly remove them, so we do need to manage that.

I'm not familiar with the pricing or licensing. 

I'd rate the solution eight out of ten.

I would advise new users to poke through the menus to familiarize themselves with it. When I first started using it and I found when people first started using it, it was a little bit overwhelming. That said, once you get familiar with it, it's a very helpful tool.

It gives me an overall idea of our network. It shows me where things are at. It tells me about devices being down, e.g., printers. I also use it to see web usage, e.g., what sites people are going to. It has a lot of uses. I check to see the overall network topology, when things go down, or whenever I get alerts from Auvik.

I use the reporting part of it. Every day, I take a look at the reports every day.

We are using the latest version.

It makes it simpler and easier for me, as an IT person, to manage my network.

The automation of the network mapping enables junior network specialists to resolve issues directly, freeing up senior-level team members to perform higher-value tasks. This has made our operations easier, simpler, and faster.

As things change on a network, Auvik detects that and automatically changes based on those changes. It makes things a lot easier. You don't have to figure it out by mapping it out on a paper, etc. You can just go there and see how things are connected. So, it definitely helps.

When the systems go down, Auvik is a pretty useful tool. It lets me know ahead of time that I have an issue somewhere.

It is pretty easy to use. It kind of deploys itself. You put some passwords in there and it just kind of spiders out into your network, testing everything. 

Its network discovery capabilities are pretty good. It kind of spiders out and detects pretty much everything on the network, e.g., things that we are using and not using anymore. Its network discovery capabilities allow me to detect these things so I can track them down and shut them off.

The reporting needs a little bit of improvement. Sometimes, I get too many reports. Or, I don't get reports when I should be getting reports. I don't know if this is Auvik's fault or the devices that the reporting is coming from, but I have noticed there have been some discrepancies.

I have been using Auvik for five months.

I have had no issues with its stability.

I get emails letting me know that Auvik will be down for maintenance or updates. No maintenance is required.

Our environment is not very large. I am the only user of it.

I haven't needed to use the technical support.

We didn't previously have anything in place. We looked for a solution because we had nothing in place for network topology and reporting on systems being up and down as well as having the reporting on other things that Auvik does.

The initial setup was a little complex.

The deployment took four sessions, which were an hour long each.

Auvik suggested that we put it on a relay server, then we took it from there.

I did need some help from Auvik specialists. With some of the switches, I needed to get them in the device and reporting correctly. There were some problems, so a specialist had to get on and help me configure it.

Auvik has decreased our mean time to resolution by 50%.

I find Auvik kind of invaluable. It wasn't that expensive and did provide me with a lot of information. So, it is pretty beneficial.

We have licenses per year. It is on a network device, so we pay for switches and firewalls. Everything else is included, e.g., computers, access points, and printers.

Auvik offers a trial period. I recommend taking advantage of that and seeing if it works for your environment.

I looked at competitors. Other providers had multiple systems. I just wanted a single system to do everything. So, Auvik was an all-in-one package.

The TrafficInsights feature shows us network bandwidth usage without the need for expensive, in-line traffic decryption. I use it to see what sites people are going on and how to block certain things, like social media. Though, it is not that important to us, because we don't have an issue with our bandwidth. So, if we had an issue with our bandwidth, I would have to monitor it more, but we don't at the present time.

Auvik is very useful. I would rate it as eight out of 10.

Our primary use cases are for monitoring the network and backup for the switches and firewalls.

The daily backups monitoring and the notifications if something goes down have improved my organization.

Auvik has decreased our mean time to resolution. It's easier to find the devices on the network and pull out the information. Of course, the SNMP is also good to get the logs. It helps in the network debugging or if we have to find any problems. 

The backup feature is really good. The monitoring feature is the main reason why we use Auvik.

Auvik is really helpful and straightforward. I like the free training as well. It's easy to use.

It's done a pretty good job when it comes to its network discovery capabilities. It's pretty accurate. Although, we have a few VPNs and maybe a bit more complicated setup. It's complicated to do it the right way, but it's fine. It's not a big issue. 

We tried the traffic insights feature. My director uses it to report issues about traffic things. It shows the network bandwidth usage without the need for expensive inline traffic decryption.

This feature to check the bandwidth is good because we have a high bandwidth development, so it's hard to check. If we saw high bandwidth usage, it is not an issue for us because it's part of the development.

We use automated out-of-the-box device configuration backups. Before Auvik we didn't have any solution and we haven't had any script or task to do this. And it was one of the selling points for us to have the backups and see the differences between the configurations. So it's not to save anything. It was one of the reasons why we subscribed to Auvik.

I would rate Auvik's time to value for setup time, automated network mapping, and documentation a ten out of ten. 

The cost savings we have realized to the solution versus its cost is an eight out of ten because we haven't saved a lot but it improved our system. 

It's missing the license checker feature. We are using Salesforce and the license is a really crucial part of the development, and we have to monitor it. Now, I have to write a script and then run it on a random Linux box and get a notification if it's expiring. It's a really specific feature. I'm not sure Auvik will develop it.

We used Nagios for monitoring. Since it's an open-source thing, you can easily extend it with plugins. We had the license-checker in Nagios and I miss it in Auvik. There might be a solution to check this license. I just haven't had time to check it.

I have been using Auvik for around a year. 

We haven't experienced any stability issues. 

The scalability is pretty good. We have two studios and two offices and it works perfectly.

We have 50 PCs on one side and 200 PCs on the other side. 

We have one or two users actively using it. 

It requires zero maintenance. Nagios was a continuous polishing and setting up of stuff. Auvik is totally different. Auvik just works out-of-the-box. Nagios needs parenting.

We had one ticket and they solved it. That was our experience with technical support. 

We previously used Nagios. I liked Nagios, but Auvik has much more features. It's an enterprise product instead of a normal one. We tried Auvik, we liked it, and we bought it.

The initial setup was straightforward. My director implemented it and we have two collectors in our two offices. So it was pretty easy. We only had issues with the authentication.

It took around a week. It took one night for him to install it and we were able to fine tune it the next week. We are still learning it.

We did the deployment ourselves. 

The licensing is really good. I felt the price was a bit expensive, but it wasn't my decision.

Auvik only charges for certain devices and not the endpoints. We like the way it's licensed. 

We didn't evaluate other solutions. Auvik wasn't my choice. We had Nagios and we didn't replace it but we started slowly using Auvik and phasing out Nagios.  

My advice would be not to forget to set up the external IP because it was also a good feature.

I would rate Auvik a ten out of ten. 

My company is a managed services provider managing network infrastructure for multiple clients. We use Auvik to monitor firewalls, routers, or switches. When network devices go offline, get instant email notifications so we can investigate the issue. We also use it to manage devices directly through a web browser remotely.

Auvik makes everything more manageable. The alerts come in overnight, enabling us to look into the issue as soon as possible. We haven't experimented with Auvik's automation features. The primary benefit for our organization is network visualization and monthly reports for our clients. If our clients want to know what happened during the month, we can just gather that information and send it to them.

The network map has all the devices organized by the core, distribution, and access levels. Everything is evenly lined up, so it's easy to look at and it makes everything a little easier on our team.

The device inventories help us on the auditing side. Our customers want to know about changes in interface usage and quantity. For example, if we have some switches that are typically off and others on, we can track the changes in usage and all the inventories we manage. If we have the inventories off the bat, it saves us a few hours because we don't need to count manually. Auvik also reduces our resolution time by about 30 to 60 minutes.

I don't have much experience with on-premises solutions, but the cloud is much easier to use because it's available anywhere, so it takes less time to connect. 

The instant email alerts Auvik sends are valuable because every second counts when a device is down. Everything is in a single pane of glass, so it's easy to use and manageable. 

When everything is centralized, it becomes easier to use and coordinate among team members. There's one panel that can show everything. It's easier to train others to use the platform in terms of managing all the passwords for various microservice accounts. It's all there if we need to check the configuration of files. We don't need to go through multiple levels of access.

The network map is interactive and has all the details, so that's essential. The statistics and reporting features are also crucial. When we create reports, we have all the data, including a graph of network usage, bandwidth, etc. 

Auvik could be better integrated with our ticketing system ConnectWise Manage. We tried integrating Auvik to create tickets, but working to implement a more granular classification system based on priority. The important thing is that we get the alerts, regardless of priority, but that's something that can be improved.

I have used Auvik since I started my current job. It has been about two and a half years.

I can't recall any significant issues with stability.

I'm impressed with Auvik's scalability.

I rate Auvik support eight out of 10. I used their live chat once when we had an issue with a firewall that had two instances. We were doing reporting and needed to get the statistics for that month. Once, it failed over to the second secondary device of that firewall, so we could no longer get the information from the firewall that went offline. Auvik support helped me merge statistics from both into one. They resolved our issue on time. 

Positive

We use other network solutions, depending on client preferences. We have another one called Zabbix that might be used for more granular use cases. It's up to our management to decide. We compare the features of Auvik and Zabbix and pick the one that fits the client's business requirements. 

I wasn't around for the initial setup, but I've installed agents. When we install an agent, we turn off the Linux box and install it, then it's good to go most of the time. Another person on our team is the architect, and I am the person who deploys the agent on each server, switch, router, or firewall. There are various steps, but it doesn't take much time. After deployment, the solution is very low maintenance.

Auvik takes less time to do the reports, respond to alerts, set up the agents, and directly access devices, so its time-to-value is good.

Pricing depends on the client's budget and needs. Is it worth it to pay more to save time setting things up? Zabbix is an open-source solution, but it takes much more time and expertise to set up, whereas you can set up Auvik quickly. 

In terms of results, Auvik lets you see everything in a single pane of glass and the reporting is more accessible, so you save time in the long run. That's what I would tell someone if they're exploring their options for network monitoring.

I rate Auvik eight out of 10 overall. It's low maintenance, provides prompt alerts, and requires less expertise. Everything you need to set Auvik up is in the documentation, including guides for configuring network switches and routers. 

Auvik integrates well with various vendors, including Microsoft, Cisco, etc. It's well-documented. Go with Auvik if you want fewer headaches. 

We use it for our small and medium businesses, specifically for data collection. We also use it for network mapping.

It's super helpful in the sense that you can look at the network and it shows you a graphical representation, so you know exactly how things are connected. It helps us stay more organized and more up-to-speed on what is in our clients' networks.

It helps keep device inventories up to date. The amount of data you get from it, whether it's network maps or the overall client information, helps you to solve tickets. We have two tiers for our tickets and we have a NOC team that assists us as well. That is how we run the business and the simpler tickets can be handled by the junior engineers.

Also, its ability to visualize network mapping and topology works extremely well. It's very comparable to SolarWinds, which is what I used in a previous position.

The whole troubleshooting process is made easier, and automation is part of that troubleshooting. And its automation has made us more available because it's enabling us to cut down on the time that it takes to resolve a help desk ticket.

We have absolutely seen a decrease in MTTR, thanks to the amount of data and the network maps. If an engineer is looking at a particular client location, they're able to ascertain, fairly quickly, where devices are located and how everything is connected. It just makes the whole troubleshooting process much simpler.

The data collection, as a whole, is valuable. 

The reports seem to be really comprehensive as well. There's a lot of information in terms of the make and model of a specific piece of hardware, IP address, subnets that a device is located on, and network map. It's a single, integrated platform and that is very important because the more tools that you can build into one product suite, the easier it is for your engineering staff to learn it.

It's extremely simple to use the monitoring and management functions of Auvik. Anybody with just a general IT background would be able to use it without a problem. This aspect of the solution is extremely important. As we're training new people, it's nice to have tools that are simple to use yet powerful enough to give you insight into your client's network. It would be a great tool for delegating low-level tasks to junior staff because there are so many built-in features and you get so much information out of Auvik.

Nothing really stands out in terms of a lack. If you want to be nit-picky, I don't know that there are any remote tools for directly connecting to workstations through Auvik. If there is, I have not used them, so adding a remote tool would be helpful.

I started with my current company about three months ago and that's how long I've had experience in Auvik.

It's extremely stable. I haven't had any issues at all. It seems rock-solid.

We have it deployed across at least 30 clients' systems, so it's definitely a scalable solution.

I have not had to call technical support yet because the product is fairly simple and straightforward.

The ROI would be high. Although I don't handle any of the billing our company receives, from a technical aspect, there is a lot of value from Auvik. I couldn't tell you how long it took to implement because I wasn't around for that, but the usefulness that I get out of Auvik is obvious.

I don't know what we pay for Auvik. But whatever the price is, it's worth it because we're getting a lot of value from it for that price.

In terms of technical insight, if you're looking for good insight into your client's environment, Auvik is a great solution.

Auvik has definitely impressed me. It seems like it's very lightweight, yet it gives you a lot of features.

We're an MSP, and we support small to medium businesses from end to end, including printers, servers, and networks. We use Auvik to manage our clients' infrastructure. Our customers include companies running factories and hotels.

The ability to manage access points provided by Auvik is a big one for us; it's much easier to track down cable breaks and the specific switch where the lost connection to the access point is. We serve hotels with over 300 access points, so this functionality is essential.

The solution helped reduce repetitive, low-priority tasks through automation, especially regarding tickets. Ticket logging is now automatic, which helps us immensely. A hotel guest is no longer left without a connection for an hour and then complains to the duty manager, who logs a call with us manually. We can see an issue immediately, and start resolving it, which has saved our business a significant amount of time.    

Auvik positively affected our IT team's visibility into our remote and globally distributed networks because we can see all our different devices from a centralized view. It's much simpler and easier to have all our network components visible from one place. This visibility is 100% critical; our customers pay us and expect us to have visibility over the network.  

Auvik reduced our mean time to resolution and significantly reduced the number of issues we face, so we rarely need to resolve anything.   

The solution also helps our projects team implement new technologies into the environment and manage all the teething issues. 

The network mapping is an excellent feature, as each device is represented by a different shape or object, which is great for helping us, our staff in training, and our customers understand how the network is structured. Seeing the bigger picture helps immensely, as we provide remote support; we're not boots on the ground.

The solution provides detailed device information, including serial numbers, lifecycles, and differentiation between devices, which is another excellent feature.

The monitoring and management functions work fine, and we have no issues with them; it integrates well with our remote system. Auvik sends alerts and creates tickets in our ticketing system, which is fantastic for us because we see an alert come in and pop onto Auvik to start our investigation. The ease of use is essential, the easier, the better. We have a lot of customers, and each one wants to feel like they've received five-star treatment. The quicker we can resolve an issue, the better our customers feel, and the easier it becomes for us to get paid.  

Auvik is fantastic for helping to visualize our organization's network mapping/topology; we've used different monitoring solutions, but nothing can give us a network diagram like Auvik. Previously, we made network diagrams manually, a time-consuming, painstaking process. As soon as we had to add or swap out a switch, we would have to edit the diagram. We used Microsoft Project for that and had to pay for the functionality. It was so much effort for minimal reward. With Auvik, we put in little effort and get a lot of rewards. The network visualization is intuitive enough overall.   

It helps keep our device inventories up-to-date; it features a collector that gathers detailed information about the network, which makes management easier. We can see what's online, decommissioned, or coming onto the network when it's not supposed to. This functionality saves us a significant amount of time.   

I want the network map to be faster and more responsive. 

I've been using the solution for almost a year. 

The tool is stable enough for now. Once a lot of items are on the network map, it can get sluggish, but other than that, it's pretty stable.

The solution is scalable, and we have many customers there. As far as I know, we can add as much as we want.

I never had to contact Auvik's technical support. The solution has excellent documentation, so I can always go in there and better my knowledge.

We previously used multiple solutions, including N-central and PRTG Network Monitor. We switched because Auvik allows us to have more devices, different devices, the ability to differentiate between them, and detailed information that the other products could not provide.

I wasn't involved in the deployment, but in terms of maintenance, the solution requires some upkeep. When devices come and go, we have to remove them manually, but it's still straightforward to see what's going on on a network level rather than having to be there in person.

I don't know how much the solution costs, but the fact that we've moved almost all of our customers over to it means it must be worth the value. Our platforms are costly, but we switched to Auvik, so the company must see it as cost-effective.

I rate Auvik nine out of ten. 

The solution does not provide a single integrated platform simply because we use many different platforms. Auvik is outstanding because it provides the most information and has the most capable feature set. Still, we have many requirements within our business that Auvik alone cannot cater to.

The cloud is the future when comparing Auvik's cloud-based solution versus on-prem network monitoring solutions. On-prem can be nice, as it can be a little faster, but we have to be in the cloud now. Having one place to go, one platform, is too valuable, and it's much better.  

I advise those evaluating the solution to play around and use it before implementing it. I recommend the platform.

Our initial purpose was to look at network data from our endpoint protection units. We wanted more visibility into the traffic coming into and out of the organization.

One of Auvik's big benefits is that it's cloud-based. You have agents that you deploy locally, but other tools require us to deploy a virtual machine inside our network. We needed to secure the operating system on the VM and ensure it was always functional and patched. With Auvik, we don't need to worry about that. We periodically need to patch the VM that reports back, but it's not as frequent as managing your own virtual machine.

NetFlow data is available in Auvik. That's an advantage over other reporting tools. You can be certain about the data going in and out, so it's easier to troubleshoot bottlenecks and look at the network switch interfaces to see which ones are overwhelmed with traffic. 

Auvik has decreased our mean time to resolution by around 10 percent by improving reporting. We pick up errors that we could probably find with other systems, but the Auvik system is a little quicker about sending us the alerts. 

People typically use Auvik to look at NetFlow data, but we went for it because we wanted a convenient cloud-based platform to collect data that we don't have to host locally. We like that having space available is not our problem. You can deploy an agent on your network through a virtual machine running on a secure Linux operating system. It's a secure product, and the data we need is available in the cloud.

The interface is easy to use. You need to refer to the manuals, but there's enough documentation for you to get started without the need to contact support. We primarily use it for NetFlow data instead of network troubleshooting, but we launched a little project to look at internal traffic, and it was quite intuitive based on my experience. 

Price sensitivity is an issue in the country where we use Auvik because of our exchange rate. It would be helpful if they could offer a slightly more affordable price in this region. I'd also like to see Auvik introduce more AI-driven features. 

We've been using Auvik for probably a year already.

Auvik is 100 percent stable.

It seems like Auvik can scale quite quickly. We don't have a large network, but I believe it can scale well. 

I rate Auvik support eight out of 10. I haven't contacted them much, but I was satisfied with our limited interactions. 

Positive

We have used other solutions, but we haven't used something that would be considered Auvik's competitor. Previously, we used a combination of tools. We used some of the native reporting tools that came with products of some of the switches. Auvik's reporting delivers more granular details.

Auvik is a cloud-based solution, but you need to install an on-prem agent that communicates with the cloud service. The deployment was straightforward, and you can get the solution running in a few hours. It takes a little longer to start ingesting the data. We have two people monitoring the solution. It requires limited maintenance aside from periodically updating the agent. 

I can only say that I think Auvik is worth the price, but I haven't calculated an ROI. We spent less time implementing and maintaining it, and it has improved our resolution time. 

From our perspective, Auvik is slightly expensive because of the exchange rate between our country's currency and the US dollar. It makes a significant difference. Some devices are covered at no charge. We don't use it extensively, so it isn't that essential. Maybe we'll use it more in the future, so it's nice to know that they have free offerings we can use as part of the solution. 

I rate Auvik eight out of 10.