Auvik Network Management (ANM) Reviews

We're an MSP. We're pretty much monitoring our client's network. 

We offer a full suite of outsourced IT management solutions. We use this as an internal tool, not something we sell to clients; it's mostly something we use internally to make life easier.

It's reduced manual workaround troubleshooting network incidents. It also works around alert management. We get alerts, and those alerts create a ticket in our ticketing system. When the power comes back, the ticket closes automatically. We can have zero-touch intervention. Previous to the solution, the process was much more manual and a person would have to go and see what was happening.

When it comes to network visibility, we can see incidents. We found a lot of issues with our billing system, for example, and that's probably the biggest value-add for us. 

The network monitoring is great.

The solution covers a bunch of things. It's designed to be MSP-focused, which is useful. Your clients are tenants, and you can set it up at a global level so that you can drill down at a client level. It makes it very scalable. That's the biggest pro for me. Once you set up things correctly, it can scale very easily. You can just keep adding clients. You don't have to touch anything beyond deploying a connector on-site.

The alerting and network mapping are the most important aspects of our organization.

The interface is intuitive and easy to use. It helps a lot with troubleshooting network issues. It's comprehensive. It gives us a real-time picture of what's happening. It's fairly easy to gain visibility. Once you have things set up correctly, it provides a lot of visibility.

The automation of alerts and ticketing has saved us about 30% to 40% of our time.

We've been able to decrease our mean time to resolution. It's hard to gauge an average, however. For some tickets, it's significant, and for others, it may not be that much. Likely, we've improved mean time to resolution by 15% to 20%.

Auvik has positively influenced our operational costs and productivity. It's saved us a lot of time in terms of manual human effort. Since we're saving time, we're saving costs. It's also allowed us to position ourselves as network management and network monitoring experts and perhaps target a few clients more on the network side of things that are more network-focused than just the MSP and IT support side of things.

Sometimes we run into a new switch, firewall, or router brand that the system doesn't manage or interpret. If they could expand the products they support, that would be ideal.

I've been using the solution for somewhere around two years.

The solution is absolutely stable. We haven't had any problems in two years. I'd rate the stability nine out of ten. I do get the odd email that warns that the service is down. However, it's usually during the night, and it resolves quickly.

Our clients are mostly small businesses. 

The scalability is excellent. I'd rate it ten out of ten. 

Both support and the onboarding process were excellent. They have the best technical support experience across any vendor we deal with. The first person you talk to actually knows what is going on. You don't have to wade through different levels of service. 

Positive

We did not use a different solution previously. We did have some scripts set up to run manually without RMM that would mostly check online/offline status. However, the system was very precarious. 

The initial setup came with a bit of a learning curve. Unless you've used the product before, it's a bit complex. However, they offer the best onboarding experience I've had with any vendor. I had a team of people at my disposal.

I mainly handled the deployment myself. It took a few months to implement. Then, when we onboarded a new employee, they also assisted. We were a bit understaffed at the outset, however, once I had the extra person, the implementation went much faster. 

Once it is set up, there is no maintenance needed. 

The vendor assisted with the setup. They were very helpful and answered all of our questions. It was very personalized. Their service is very good, which explains the price point. 

I was able to negotiate the price. The list price is pretty unaffordable. 

We did evaluate other options before choosing Auvik. Other products seemed a bit buggy. Auvik was also cheaper and had a lot more room for growth.

I'm a customer.

I'd recommend the solution to others. It's not a cheap tool and may not suit all MSPs; however, it works for us. While it can be hard to get clients and end-users to understand the value of network monitoring, they do provide a lot of resources that can help.

I'd rate the solution nine out of ten.

I am a network specialist. I use Auvik for troubleshooting where something may have gone offline. 

We utilize it for learning. We utilize it to do various levels of monitoring in terms of whether things are up, if a port is flapping, or if there is a configuration error. We also utilize it to gather data about things on various networks that we administer. As we have thousands of endpoints, it helps greatly with quick insights and with things that otherwise would take a lot of manual digging.

We are an MSP, and my focus is networking. By implementing Auvik Network Management, we wanted to gain a good stance on insight into the network. We also use it for troubleshooting, but it was not a problem to be solved to begin with.

I have a networking background, so I found Auvik Network Management to be a great product right from the start.

Auvik Network Management has been extremely helpful for entry-level technicians, especially those with no networking background.

Auvik Network Management has definitely reduced the mean time to resolution. Things that we would have had to dig manually are presented in an easy-to-digest and accessible format. We can access the information from the cloud from anywhere we are.

The visibility that it provides depends on how you manage it. If you implement it perfectly, you will have 100% visibility. If you understand the benefits and limitations of the various probes and SNMP that they use, it works well. It is exactly as good as your implementation.

Auvik Network Management does not allow us to spend less time on the setup, but it allows us to spend less time on the maintenance of the solution and issue resolution.

It is pretty responsive to whether things are up or down.

The conventions that they use for the various menus are not super intuitive. They make sense after you realize how things are laid out, but I have to do a lot of digging to find the things that I am looking for.

The map itself is a little clunky in terms of zooming in, zooming out, and moving around because you have to use the manual on-screen buttons as opposed to being able to click and drag. I know that it is just a front-end graphic implementation, but it is slightly clunky to move around the map. However, all the information is there and presented in a very succinct fashion. It would be nice to be able to move around the map a little better. There should be more convenience from the drag, scroll, and zoom standpoints. 

I have been using Auvik Network Management for half a year.

It is very stable, but the interface is somewhat slow.

We have a number of small to large deployments, so its scalability is excellent.

The support guys are absolutely phenomenal, but they are highly technical, and they also expect other people to be so. We are an MSP, so we move fast. If I call support, it is because I am looking for a quick answer. It is a good thing that they teach you how to fix it yourself or where the resources are, but sometimes, we are looking for quick answers rather than being educated.

They are extremely quick at responding. They are very good at that.

Positive

There is a tool called NetsTools Pro. It is a device, and it performs some similar functions. I have used SolarWinds products. I have used too many tools for network monitoring.

Auvik puts a lot of the features that were present in these other tools into one great package.

It is deployed on the cloud, and there are appliances present in all of our customer sites.

Its deployment was easy for me because I have a networking background. For non-technical people, it is easier than many solutions.

In terms of maintenance, it requires monitoring in terms of making sure that the credentials stay updated for the network probes. If nothing changes, it does not require much maintenance.

We did it all in-house. Per-client, one person can handle the deployment.

I believe we have a special arrangement with them because we, as an MSP, take care of some of their technical services.

To implement Auvik effectively, I would advise comprehending some of the fundamentals of network monitoring that is vendor agnostic. Have a basic knowledge of SNMP and how ICMP works. You should be able to pass traffic through various network firewalls and junctions, and you should understand the limitations and advantages of any network in order to implement Auvik effectively.

Overall, I would rate Auvik Network Management a nine out of ten.

We are on MSP with multiple clients. We set up a site for each client, and that way we can review and verify all their network equipment: firewalls, switches, routers, even servers, and VMware ESXi. We also get alerts and notifications when everything is disconnected so that we can quickly find the reason and make sure clients are not affected.

Auvik has really improved our time of response when a client is down, or there is a problem with a firewall server. Before, we didn't know when a client was down, or it was really difficult to know. We pretty much had to wait for the client to tell us, "Hey, we are down, what's happening?" One or two hours could pass while we worked on finding out what was going on. But now, if anything happens, we get the alert and we get everything resolved. It has helped us to make efficient use of our time and to act more quickly.

It is also very useful because one of the low-level tasks is monitoring. Because everything is up to date, high-level managers and employees can focus on more important things.

There are a number of features I really like. One is the graphical map where you can literally see all the connections: where they come from with respect to the firewall, when they go to the switches, and how the network is set up.

That network visualization is really cool. I've been working here for a year now, and the first time I saw it I said, "Whoa, this is so cool." Sometimes, when you start working with a client, you don't have a visual representation of anything. Your boss tells you, "Okay, they have several switches and firewalls," and you have to draw that in your mind, and it can be inaccurate. With Auvik, the map is accurate. It is great and always updating. That's definitely one of the best features of Auvik.

Another feature that I really like is the fact that it's very easy to remote into the firewalls, switches, and ESXi, to manage the appliances. It's also really easy to use the monitoring and management functions. Everything is shown very well. You can immediately see the options for the appliance, including the documentation and the remote management. It's really easy to use.

That ease of use is extremely important to us. It is one of the cornerstones of our operations, in addition to our tickets which are on another platform. With Auvik, we monitor the heart of every client's operations. It's really important for us that the Auvik is working well and accurately, and that we don't get any false alerts, because that would make us waste money and time finding out what's happening. So far, it has been great and a very important part of our operations.

And I really like the alerts. They are very accurate and fast. The moment that anything is down, we can act right away.

I don't know if it has integrations with ticketing systems so that alerts would get to the ticketing system right away. That would be a good feature to add.

I've been using Auvik for about eight months. I use Auvik every day.

The stability is good.

The scalability is great too. It's really easy to add new infrastructure, new appliances, and they will show up because the collector is already installed.

I've only used their support once, and it was fine. It's okay but not perfect because I would prefer that they have longer operating hours. That's an area for them to improve on because sometimes, on the weekend, we have problems and technical difficulties and we cannot reach support. If we could have extended support on the weekends during normal hours, and even a bit more extended, that would be great.

Positive

The initial setup is pretty straightforward because the tutorial is very good. It gives you several options and it guides you. And their knowledge base, if you have any kind of problem, is pretty comprehensive. You can get it to work, even if, like me, you are not an experienced technician. I have implemented Auvik for five clients now, and it's all good.

Depending on the size of the client, it takes 10 minutes to 15 for the network to start populating. For a midsize client, it might take 30 minutes to have it completely set up, but even that is an extreme amount of time. Generally, it's even better, about 10 to 15 minutes.

The deployment can be done by one person, no problem. It could be a junior technician. They just need to install the collector, set up the correct services and ports, set up the credentials for the appliances, and that's about it, as an overview. The technician needs the appropriate permissions and credentials for the appliances.

Almost all of our clients have a firewall connected to a modem with one or two switches, most of the time Cisco, connected to those firewalls. Then everything else is connected to switches, including servers, printers, computers, and workstations. The switch will have VLANs so that we can segment the networks and do a proper installation, but that's pretty much it. And on the servers there will often be VMware ESXi that we monitor with Auvik.

There hasn't been any maintenance, as far as I know. We have never had to manually update the collector.

The time-to-value is right away. When you set up Auvik with your very first client you see its value with the graphical interface, the ease of remoting in, and the alerts.

Try all the features, investigate it and be curious about everything that Auvik can offer. I've been using it for several months, but I don't think I have used all the features. If you test it, my advice would be to try all the options.

We initially got Auvik to monitor our network devices and equipment mainly for outages and that sort of issue. We have integrated its alert system and email-to-text solution from a local New Zealand telecommunications provider so that our IT staff can get text alerts to their phones. It's quite handy because you're not constantly monitoring your email. So for our different alerts, we get texts now as well as part of that. It might be on the weekend or something like that, and you're not sitting there monitoring your emails, so texts are a bit easier for our on-call IT person to get a text, and then they can check out what's going on.

One of Auvik's services we use is TrafficInsights. It's reasonably new and wasn't around when we first got it. We can feed all the logs into there to see what connections are going and where things are connecting to the environment. It's pretty useful from a security perspective. For example, you can search and see when a specific IP address might have come into your environment if you need it to do an audit or a review. We generally use it for audits or checking where certain things are connecting from around the world. It's a good security feature we can use when we're worried about a device talking to a particular IP address. We can see how long it may have been talking to that. We haven't actually used it for network bandwidth as such.

Auvik also acts as a config register, connecting and pulling the configurations of switches. It's good to have that stored there. If we need to restore or roll back to a particular config, those are saved somewhere else in addition to saving it manually before we make changes.

Auvik has definitely saved us time. You don't have to go to a room somewhere and figure out what's under what. It's scanned, so it shows you everything, including what interfaces are hooked into what devices. If you didn't have that, you'd need to go into a room to look at a fizzled connection and find where it plugs into. Auvik has decreased our average time-to-resolution. For example, if we have an internet outage in our office. In that case, it shows that an internet connection has gone offline and tells us when we've got a failover internet circuit with different providers. 

In the past, we wouldn't have even been notified if we swapped over to one of the other internet connections. When troubleshooting, we know right away when something isn't working or hasn't come up online. We can see which connection is active or current and which is offline. I can't say precisely how much time we've saved using Auvik, but from a year's perspective, I've probably saved a couple of weeks' worth of time. It's reduced the amount of time I spend manually performing tasks like documentation, mapping things out, and troubleshooting. Auvik's features help us address issues before they become a problem for our users. For example, we have a resource usage alert that pops up when there's a sudden increase so we can jump on it. We can stop a non-essential service from taking up a lot of resources and could potentially freeze the server or device. It saves a lot of time addressing the issue after the fact while preventing potential impacts and outages.

It includes automated out-of-the-box device configuration backups for most things, including most generic Cisco functionalities. These have also saved us time. Before I joined the company, they had a separate service for that. They were paying for something else on top of other solutions. Having that all in the one system saves time as well. You don't have to worry about doing it manually. When we make changes to devices, it automatically rolls over to the next one. You can have a log of the dates and times when it changed, and you can set up notifications for when the configuration changes. You can investigate if it changes when it shouldn't have. Without that, you wouldn't even know it has changed without looking at it, but then I don't think you would anyway.

Our team is pretty small. We only have a small IT shop within our business, but we still have our services with Auvik. It makes it easier for them to fix problems quickly without trolling around and finding other documentation. They can jump in there and see the alerts on that map, giving a bit more information. It saves the rest of the team from constantly having to look at the networking.

Auvik is easy to use and provides us with an abundance of information. It can show what devices are connected to the network and the specific interface that it's connected to, saving us a lot of time. It's helpful if you're trying to troubleshoot and the documentation isn't a hundred percent up to date, like if you take over from someone else, and there's no documentation about how a specific device connects. If it's in Auvik and the network is set up, you can jump in there and find what it's connected to. It even maps it out for you in a pretty little diagram at the top. 

It's comprehensive. You load up a network, and it picks up pretty much everything. That makes it easier to use without having to do too much pumping. In terms of discovery, we only use it for certain things, such as our network gear and our servers. It picks up everything. You do have to do a bit of filtering and some tie-up to make sure you're not seeing stuff you don't want for your specific use case, but that comes down to what different people use it.

Auvik is constantly scanning automatically in the background, and if there's a new device in the network, it'll pick it up. You have to make sure that you have credentials or the right port sector so it can pull the correct information. It may be able to see the device, but it may not necessarily get the information from it.

TrafficInsights has helped us identify and troubleshoot performance issues. When we're doing maintenance, you can monitor it live and ensure that the performance isn't being affected too much. If it is, we can pause and decide to reschedule when there's not so much going on. With TrafficInsights, we can view the information and do something with it. In the past, we couldn't easily find that information. We'd have to dig through individual policies or logs, like on a firewall, for example, whereas it's now all in one place. That made it easier to be able to view that rather than clicking and moving between multiple places.

Auvik could have better compatibility with more devices. The devices that we're using are essential within our network infrastructure. It would be great to access the full range of features that some of the other ones do, such as the device configuration backups and the configuration change alert. But there are always new devices coming out, so they have to work through getting the compatibility in the first place.

It makes too many attempts to connect to devices when it's online. You want real-time alerting and that sort of thing, so it has a lot of active connections going on behind the scenes. It creates quite a bit of talk on the network when it's connecting to a device. When it's trying to connect to one for the first time, it tries all the credentials you have saved within your credential library, and that isn't always ideal. If you're on the device, you can see that there have been a lot of failed login attempts because it's just trying another credential that it shouldn't use.

We've been using Auvik for about a year and a half.

When we need Auvik, it's there. There is quite a lot of maintenance that goes on behind the scenes. We get alerts when Auvik is unavailable due to maintenance, but that's also a good thing in cybersecurity threat environments these days. Being in IT ourselves, we know how important that is. 

It's simple to scale up because you can add a whole network or office environment into it quickly. If you don't need it anymore, you can delete it. It's very scalable.

I would rate Auvik support eight out of 10. I've opened a couple of support tickets when we've needed certain things. They respond pretty quickly. We've also had chats with them throughout the setup process. The account managers have helped us get questions answered or pointed us in the right direction.

Positive

Before I joined the company, they had a PRTG system, which is similar in terms of the overall goal. But I had Auvik, which is a lot easier. It's all there. As long as you've got the network and a user to connect to something, then you're basically on your way, and you don't need to do much with the collectors either, which is the thing that talks and you install it and make sure it can talk to the right places on the network. You pretty much let it do its own thing. 

Ease of use and functionality were probably the main things that made us switch. PRTG is a product that requires you to set up a lot of things manually. There wasn't specific device compatibility. It was just standards, whether it was the way a device connected or the protocols through which it is connected to the device to pull the information. Auvik sets things up and has specific compatibilities with devices and a much nicer view to see the information that the old product didn't have.

Setting up Auvik is straightforward. It has decent documentation and specific instructions on how to configure it to work with compatible devices. You're not trying to follow some document for a completely different device and apply it to your device. There's lots of information to use to help you with that configuration process as well.

I can't say precisely how long it took to set up, but you can get a whole network mapped out pretty quickly. I've set up a few offices around the country. It took me a couple of hours to get everything fully monitored and plug the information in. To set it up, all you do is check a network, scan, and get some credentials. That takes less than an hour. Then you're just waiting for the information to start going in. With other products, you sometimes don't even know where to start, to be honest. If I were trying to do the same thing on another solution, I might end up spending an extra day on it for the same sort of setup, whether that's a whole office environment or setting it up from scratch.

We did the implementation ourselves. In the first year, there was a local reseller who sold it to us, but they didn't help us implement it. We have a four-person team for everything, so we take turns doing different things. In terms of maintenance, there isn't a lot we need to do on our side. Once we've got it set up and doing what we need, then there isn't a considerable amount. The only time we need to perform any maintenance is when we're setting up new equipment. On the other side, Auvik does its maintenance. So we'll get emails about them completing maintenance and the service availability and that sort of thing.

It's hard for me to estimate the return because I don't know what that service costs, but Auvik has replaced the separate service we formerly used for device configuration as well as our old network monitoring solution. I don't know the difference in cost between Auvik and our old solution, but Auvik saves a lot of time, and time is money. 

I'd say Auvik's price is reasonable. I don't know how much we paid for the old one, so I can't compare the two. But I think it's a good value, considering all the time saved and the information you can get from it. The license is billed according to the number of network devices. It bills you based on a few specific types of devices, like switches, routers, and other network devices. We're not even using all of our device allotment at the moment. I think Windows servers and machines and that sort of thing aren't counted as part of that licensing. We aren't charged for servers, I believe. We have a virtual environment, so all of our servers and virtual machines within that aren't part of that licensing scheme.

I think they were looking at about three solutions at the same time. They did a few trials a couple of years back. I can't remember which ones. I think there was a Solomon solution. They decided to go with Auvik because of all the information it displays and the ease of use. 

I'd probably give Auvik an eight out of 10 at the moment. We're still waiting for them to become compatible with all of our devices. If they had that compatibility, I'd probably rate it nine or 10. For those thinking about adopting Auvik, I would say go for it. 

My advice is to put time into setting up the alerts because that's one of the best parts about it. If you have those alerts set up, it's going to save you a lot of time. You don't even need to go into Auvik to investigate. With that notification, the process comes a behind-the-scenes method for resolving those alerts. You should have a plan so your IT team knows what to do when one of those alerts is triggered.

The solution monitors my equipment. I can see everything that's online. It alerts me when things are offline, which is great. It also tells me if there's some firmware aspect to it, which I think is cool. That way, I know if my monitored equipment needs an update.

I like that I can see if the switches are online. I can get alerted when something is offline.

The interface is okay. I like the network map and dashboard overall. It gives me a real-time picture and visually represents my network so I can see what's going on.

I get pretty much full network visibility.

A little bit of time passed before we saw the benefits of Auvik. I first noticed its benefits when I was first alerted to something that was offline. At that point, I thought: "Yeah, this is exactly what I wanted it for."

Some parts of the interface are a little hard to navigate.

It's not the most intuitive dashboard. That said, it works. It's technical. If you know what you are doing, it's fine. 

There could be a button to skip two-factor authentication for 30 days or so.

I'd like the option to turn off the mask at the top. It takes up a large portion of the screen. 

I've used the solution for around a month so far. 

I've never had an issue with stability. 

The solution appears to be scalable, although I am not currently scaling. 

Technical support was okay. 

Neutral

We previously handled the tasks Auvik covers manually.

I wasn't directly involved in the setup. There are not any maintenance requirements. 

The pricing generally makes sense. They are charging me based on the devices. 

I did look at a few other solutions before choosing Auvik.

I'm a customer and end-user. 

I'd rate the solution eight out of ten.

We rely on Auvik Network Management for a comprehensive network solution, utilizing it to monitor the health of all our devices and maintain up-to-date backups of their configurations.

We implemented Auvik Network Management to streamline onboarding new network devices across our global network. It also provides proactive alerts for outages, allowing us to address them before they impact users. Additionally, Auvik facilitates swift restoration from backups if an issue proves unsolvable.

Auvik and SaaS Management complement each other well. The Auvik portal's single pane of glass interface provides a seamless user experience, allowing us to easily switch to the SaaS product. While their data may not be directly integrated, these two separate products offer valuable functionalities. SaaS Management helps identify shadow IT by tracking user sign-ins to company accounts, and Auvik excels in network backup and monitoring.

Organizations using Auvik with a concern about shadow IT across various groups can leverage SaaS Management for efficient discovery. This tool provides insights into user account sign-ins and application usage, giving you a more comprehensive view beyond just the network monitoring capabilities offered by Auvik.

Auvik boasts a user-friendly interface that organizes information by office location, allowing for quick access to individual sites. Additionally, a global alert portal provides a centralized view of issues across our entire network.

The network map and dashboard provide a near real-time view of how our network is connected, with about 90 percent accuracy. It's a big improvement, especially since it's automated and now supports switch stacks, allowing us to see not only if there's a stack but also how many members it has within the map itself.

Auvik's user-friendly network map automatically lays out our entire network, allowing us to quickly click on any device and delve into its specific details for in-depth analysis.

We saw the benefits of Auvik almost immediately after deploying it. Once we set up SNMP, a requirement for the software, and entered the discovery credentials, we were able to roll it out to multiple offices. Within days, we had all the locations monitored and backed up.

Auvik has significantly improved our ability to resolve network issues quickly. By allowing us to examine alert logs for potential precursors to outages, and to determine if the problem is widespread or confined to a single location or device, Auvik significantly reduces our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution. We are able to use that saved time to work on other projects that we are trying to roll out. 

Auvik's most valuable features are the combined monitoring and backup functionalities. With strategically placed collectors worldwide, we can proactively address potential issues through real-time monitoring and email alerts. Furthermore, Auvik's backups ensure data recovery even in the case of unforeseen circumstances.

I would like Auvik to offer an alternative method for backing up devices that don't support or have SNMP disabled, since currently, SNMP seems to be a prerequisite for any functionality in Auvik. This would be helpful for legacy devices that might not be compatible with SNMP.

I have been using Auvik Network Management for two years.

Auvik Network Management is stable because it is a SaaS service.

It is easy to scale Auvik Network Management in under 30 minutes.

Auvik's technical support has been generally helpful, although we haven't been able to find a solution for managing our older devices that lack SNMP compatibility.

Positive

We transitioned from BackBox, an on-premise backup solution, to Auvik, a cloud-based SaaS platform. This switch not only simplified data management with cloud storage but also provided network monitoring capabilities that BackBox lacked.

The initial deployment of Auvik was easy. We set up a couple of sites for POC and for a lot of the locations, we used the same SNMP credentials so it was able to discover it all and start monitoring within a few hours.

The deployment took a few months to complete because we had multiple locations globally to roll out and it was not the only project we were working on.

During the initial POC and testing phase, we received assistance from an Auvik onboarding technician. Following this, we were able to independently deploy the solution to our other locations.

Auvik Network Management is moderately priced.

I would rate Auvik Network Management nine out of ten.

Auvik does not require maintenance from our end.

Ensure you have SNMP credentials and a dedicated service account for TACX prepared on all your devices. Most companies likely already have a service account available. However, for Auvik to monitor and back up your devices, create a separate service account with read-only access specifically for Auvik.

As an IT company, we rely on Auvik, a network monitoring tool, to support our many clients. We install an Auvik agent on their networks, which then provides real-time monitoring. This allows us to be alerted of any issues, like a downed server, so we can promptly investigate and resolve the problem.

The interface is straightforward.

After familiarizing myself with Auvik, I could see the many benefits it offered.

Auvik empowered our entry-level technicians to resolve more tickets independently. It complements our existing internal monitoring tool. While the existing tool might initially flag issues like a server outage, Auvik provides additional insights for our technicians, helping them verify the information and identify potential false positives. This allows them to tackle problems more effectively without needing to escalate to senior staff.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

The most valuable feature is the alerting system. This ensures we're notified immediately of critical events, such as a server failure, allowing for a swift response and minimizing downtime.

I find the network map confusing and believe it could be improved by simplifying its layout or using clearer visuals.

The quality of technical support varies greatly. Some representatives are very helpful, while others are less so.

I have been using Auvik Network Management for three years.

There have been one or two instances where the Auvik website or portal seemed to be unavailable, but the actual appliances themselves seemed to be functioning normally. Overall, Auvik has been stable.

Auvik Network Management is scalable.

The technical support experience can be inconsistent. Sometimes we connect with fantastic technicians who solve our problems quickly. The customer service representatives are always friendly and supportive. However, occasionally we encounter technicians who suggest basic troubleshooting steps I've already attempted, like restarting or pinging. In these situations, I prefer immediate escalation. Thankfully, the escalation process through chat is usually swift, and the escalated representatives are very effective.

Neutral

While the initial deployment is straightforward, the overall deployment time will vary depending on our chosen option. On Windows machines, the process takes just five minutes, while Linux machines require approximately 20 minutes.

I start with a pre-configured Auvik collector packaged as an OVA file. I upload this file to VMware to deploy the collector. Once deployed, I SSH into the Linux machine and execute the necessary commands to update its firmware to the latest version. This completes the deployment process.

The implementation is completed in-house.

I would rate Auvik Network Management eight out of ten.

No maintenance is required.

I recommend spending some time familiarizing yourself with the portal. Once you're inside, you'll find it to be quite intuitive.

We are a small MSP and we use Auvik Network Management to monitor the networks of our clients.

The network map is essential – without it, we'd be lost quickly. Fortunately, it provides us with a convenient and near real-time view of the system, allowing for optimal monitoring.

The Auvik network map offers complete visibility of all devices where we have established credentials.

We started to see the benefits of Auvik as soon as we added an Auvik specialist to our team.

Auvik has helped reduce our mean time to resolution. It is now almost immediate. When a cluster goes down, we receive an alert almost immediately.

The most valuable feature of Auvik is the comprehensive network management it provides. While we initially had someone install it for our client, it wasn't set up correctly. Thankfully, our new Auvik specialist came in, cleaned everything up, and configured it properly. Now, we have clear visibility into our network, including breakdowns of VLANs, device locations, and communication paths. We even discovered a built-in GUI traceroute tool that helps us pinpoint network bottlenecks with ease.

The interface could be more user-friendly for getting to our clients. While the overall experience is positive, there's room for improvement. The main client pages load slowly, but interestingly, navigating through drop-down menus before reaching the main page is faster. Scheduling maintenance would be much easier if there was a dedicated section readily visible on each client's main page.

I have been using Auvik Network Management for one and a half years.

Auvik Network Management is stable.

Auvik Network Management is scalable.

We transitioned from SolarWinds Orion to Auvik Network Management due to its wider range of features. Beyond core functionalities, Auvik provides backup and restore options for configurations, and to our delight, we recently discovered the ability to remotely manage firewalls directly through the platform, eliminating the need for on-site VPN access.

I would rate Auvik Network Management eight out of ten.

We maintain the server we host Auvik on.

I recommend Auvik Network Management. Once you get to know the solution, you'll be able to utilize its full potential.