We compared Auvik and BMC TrueSight Operations across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. TrueSight users say the solution could allow the user to drill down more and improve interoperability.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said TrueSight’s ROI is difficult to quantify and uncertain.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews.
"The most valuable feature is the notification that alerts us to an offline server, whether the server is rebooting, resetting, or if we have network issues with the internet service provider."
"The most valuable feature in Auvik is that it lets us know when a network is down. It lets us know right away and we can find out what's causing it: whether it's the firewall, an AP, or there's a whole network outage. It makes things easier by giving us an "eye in the sky" when we're not on the site. It's great for monitoring."
"The cloud monitoring portion of Auvik that provides visibility into each piece of my infrastructure is the most valuable feature."
"I like the quick mapping. I can put a customer in, and I can put the Auvik monitor in, and then probably within about half an hour to an hour, I can see most of the map."
"The best feature is the ease of setup. Auvik immediately scans and finds everything. It automatically connects to multiple devices with a single set of credentials."
"Shadow IT monitoring is huge for us since so many of our customers are highly regulated."
"The ability to have visibility on a network to see the traffic and the ability to see if devices are misconfigured and if something changes in that configuration, are most valuable."
"The best features are the alerting and monitoring."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"It works irrespective of the operating system we’re running."
"The major advantage of the product is estate management."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"I want the network map to be faster and more responsive."
"Auvik could include more customization options and the ability to efficiently manage additional features like printer monitoring."
"When we configured our network, there were some mismatches between the automatically-detected network topology and the actual topology. Some of the devices were not detected or were not supported by Auvik. We were able to manually modify things and everything has worked well since then."
"The performance could be better; it gets a little clunky and slow-moving at times, and I wonder if that's due to the VM or if it's just the nature of the tool."
"The actual adding of networks, systems, and everything like that is fairly easy, but the problem that I have is getting the metrics out. Specifically, if you go to the Auvik webpage, sign in, and go through the alerts and everything else, they don't offer any plasma display with a red light, green light, or stop light indicating this device is in an error state, down, etc. To get around this, we have to use their API. I had to code an entire interface to work around that lack of information."
"The search could be slightly more intelligent. If I type in "Dell" and put an extra "L," Auvik doesn't give a suggestion, "Did you mean 'Dell?'" I have to fix that."
"Although the network topology is excellent, it has a hard time picking up some devices on the network. A device might not be fully supported, or Auvik is unable to pull all the information from it."
"Auvik's network map, while helpful, could benefit from improved clarity."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The solution is a little obsolete."
"The pricing could be better."
More Auvik Network Management (ANM) Pricing and Cost Advice →
More BMC TrueSight Operations Management Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 3rd in IT Infrastructure Monitoring with 139 reviews while BMC TrueSight Operations Management is ranked 21st in IT Infrastructure Monitoring with 49 reviews. Auvik Network Management (ANM) is rated 8.8, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and Meraki Dashboard, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic. See our Auvik Network Management (ANM) vs. BMC TrueSight Operations Management report.
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