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Auvik Network Management (ANM) vs BMC TrueSight Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.4
Auvik's support is praised for responsiveness and expertise, resolving issues quickly, despite occasional slow responses or escalation challenges.
No sentiment score available
They were knowledgeable and responded quickly with accurate and useful information.
 

Room For Improvement

Sentiment score
5.4
Auvik Network Management requires better reporting, interface usability, alert configuration, third-party integration, and improved performance and feature support.
No sentiment score available
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
 

Scalability Issues

Sentiment score
8.0
Auvik Network Management excels in scalability and deployment, efficiently managing multiple sites with minor limitations in large networks.
No sentiment score available
 

Setup Cost

Sentiment score
7.2
Auvik Network Management offers value-driven pricing per network device, with flexibility and clear billing but increasing costs for more devices.
No sentiment score available
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
 

Stability Issues

Sentiment score
8.2
Auvik Network Management is highly reliable, with excellent stability, proactive notifications, and minimal downtime, earning users' trust.
No sentiment score available
 

Valuable Features

Sentiment score
8.2
Auvik offers real-time mapping, alerts, automated backups, and remote management, enhancing network efficiency and facilitating rapid troubleshooting.
No sentiment score available
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in IT Infrastructure Monitoring
3rd
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
185
Ranking in other categories
Network Monitoring Software (3rd), Network Troubleshooting (3rd), Network Traffic Analysis (NTA) (2nd)
BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
17th
Ranking in Cloud Monitoring Software
19th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (18th), Event Monitoring (2nd), AIOps (6th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of Auvik Network Management (ANM) is 0.7%, up from 0.7% compared to the previous year. The mindshare of BMC TrueSight Operations Management is 1.0%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Jeremy Campbell - PeerSpot reviewer
Enables us to get on top of issues before they become an outage
When I change IP addresses on a device or on a server, I have to wait for Auvik to figure out that change. It will tell me the device is offline until Auvik scans the whole subnet again and finds it. If I change 25 devices, I'll get 50 emails in a short time because they've gone offline. I'd love the ability to change that where I can update that device with the IP address without it going offline. That goes against the idea of a system that dynamically scans. It's information overload sometimes when you need to change a bunch of factors. You get inundated with emails. I would almost love a button whenever you first log in that says maintenance window, and then it would maybe take some of those alerts away. It's fairly intuitive but sometimes you have to search for things because it's hidden in the user interface, so I think that could be improved a little bit. The search could be better because they have these strange search terms. Instead of being able to look for what you want, you have to lay out the query in a specific way to get results. We've also been dealing with some weird bugs lately. We get alerts on miscellaneous items that go offline and online all the time. I've reached out to support, and they said that they've got a fix that they rolled out. However, we're still experiencing the issue, so I've got to work with them to fix that. They seem to be on top of the support.
Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
19%
Educational Organization
8%
Construction Company
8%
Comms Service Provider
8%
Financial Services Firm
24%
Computer Software Company
14%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Auvik?
The most valuable feature for us in Auvik is the network topology.
What is your experience regarding pricing and costs for Auvik?
Auvik is expensive, but given how much we use it and how many hours it is saving over the year, it is justified. There are no critical devices in our network that are monitored by Auvik at no charg...
What needs improvement with Auvik?
There are a couple of items here and there that float around disconnected from the network map. That is annoying because they are defined as something that they are not. For example, I have a coupl...
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
 

Also Known As

No data available
ProactiveNet, TrueSight Operations Management
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Find out what your peers are saying about Auvik Network Management (ANM) vs. BMC TrueSight Operations Management and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.