Auvik Network Management (ANM) Reviews

We use it for insight into an entire network, all the devices on it, and for monitoring their health. We also have it hooked into our ticketing system for automated ticket generation from any of the devices that we need to manage.

The benefit is the ability to monitor and react to issues on devices that we manage. I've existed in this organization for eight years and it has scaled up tremendously. That wouldn't have been possible without a tool like this. That has been the most powerful part, the ability to scale up an organization from managing a couple of hundred endpoints to tens of thousands of endpoints.

It also definitely clears out a lot of repetitive tasks, reducing them by between 20 and 30 percent. It helps us attend to issues much faster, scaling up the availability of our entire team by a lot. They're not spending time doing things that are manual and unnecessary anymore. Our team is 10 percent more available. And with Auvik, there has clearly been a reduction in our MTTR, in the 20 to 30 percent range.

Another advantage is the visibility our IT team has into remote and distributed networks. That's pretty important, although it depends on who we're talking about on the team. It primarily impacts the more senior network engineers. It's definitely helpful for them. So the importance of the visibility it provides, overall, is somewhere in the middle range.

It's helpful for delegating low-level tasks to junior staff. They don't have to have the education that would typically be necessary for understanding individual products. It does some of the heavy lifting for them and presents things in an easy-to-understand way for someone who is not necessarily as technically inclined as they would otherwise have to be. There are a lot of tasks that we wouldn't give to our junior techs if we didn't have a tool like Auvik.

And the fact that it keeps our device inventories up to date saves us time. That's a use case I didn't mention, but it's a huge piece of what we use Auvik for.

I like the user interface and the fact that it generates a map automatically of any network that you are trying to manage. That's pretty valuable, as is the ability to hook it into all the devices and keep an eye on their health.

It's a really useful tool for visualizing network topology mapping. When I first started using it, it definitely wasn't as powerful as it is now. There were some issues with it performance-wise and with how it mapped things, but now it's become very useful, with a very accurate visualization of what's occurring on a system or network.

It also has a single web console and it integrates with other tools. That's very important because it's pretty cumbersome when you have a bunch of consoles that you need to go to. Being able to narrow it down to as few consoles as possible is definitely paramount.

It's very intuitive. It does a good job of showing you individual nodes on the network and their relative positions to one another, with pertinent details on each node, all in one location. And it provides easy accessibility to drill down into each node and get more specifics on them.

There is some difficulty using the monitoring and management functions of Auvik. If I were to rate it out of 10, I would say it's a seven or eight, on the "difficulty" scale, to set it up properly and in a way that's useful. It's not outside of a normal difficulty range for a tool like this, but there is definitely an amount of overhead required there.

The user interface could be tweaked in a few different ways to make it a little bit more intuitive when it comes to navigating through the menus. 

Also, getting remotely connected to managed devices could be a little bit smoother. Sometimes, it's a little bit cumbersome trying to do that. If they could streamline the facilitating of remote connections to network devices, that would be an improvement.

I've been using Auvik for about six years.

I've only had a few hiccups here and there. The stability is an eight or a nine out of 10. It has been pretty reliable.

It has really done great in scaling up according to our needs.

In the company that I'm with now, we have it deployed in up to a couple of thousand networks and to a lot of different devices. I don't know what the specific device count is because we've come to a point where we've handed that off to a specific automation team that is there to manage Auvik and a couple of our other tools. There is a lot in our Auvik system right now.

I've had contact with their technical support multiple times. I would rate them an eight out of 10.

Positive

We used multiple applications for managing our networks, or no applications at all, which was something of a mess. It's definitely helpful to unify a lot of different tools in one spot. Switching to Auvik has saved us 15 percent of our time.

Because Auvik is ubiquitous, it's useful for a lot of different network devices. Before we had a tool like Auvik, I'm not even sure that a tool like this existed in the managed services industry. We would use either the vendor-supplied tools for managing specific vendor network devices or something muddled together out of Microsoft's software, like Excel or Access, to try to manage everything.

Overall, the setup is pretty straightforward. It's just time-consuming to get it set up to a point where it's maximally functional. It's not complex, though.

We're continuously rolling it out to clients as we pull new clients in and build out new networks. Once the Auvik code is implemented, the amount of time it takes before network mapping starts to populate depends completely on the network side. It has varied over the last six years that I've been using it, but it doesn't take longer than I would have expected.

I've seen value in the product, absolutely. I don't think that we could operate as a business on the level that we do without something like Auvik. It's done what we needed to do and it hasn't caused us any reason to start looking for any other solution to replace it.

When comparing network monitoring solutions, if there is concern about pricing you really need to assess where you're at in your company and decide how much value a platform like this would bring to you. Sometimes, it's not always apparent how much time you're actually spending on the types of tasks and functions that Auvik can provide. 

Check the knowledge base articles because they're very helpful, and don't be afraid to use the forums as well because the people are very responsive there.

We use Auvik Network Management to monitor the environment, anything connected to the network, access points, switches, firewalls, and absolutely everything that lives in the Network. We also use it to set up alerts, which is the biggest use case. So whenever something goes down, we can set up Auvik to send pings to anything to monitor the behavior.

We had some customers that whenever something went down, such as any appliance or server going offline, we did not have something in place to let us know that the platform or device was offline. So, the main goal of implementing Auvik was to be able to set up alerts and monitor everything that we can. It is mostly network-related, but we also use it for items like servers, appliances, computers, and anything we can.

Auvik provides an intuitive interface that supports ease of use. It helps me rectify issues. The platform first identifies whenever something is down, malfunctioning, or lost connection. Auvik also helps us get the information for whatever went down, like serial numbers, makes, models, or anything else, so that we can get that as well. And we can also monitor the life of the devices. So once something goes on, we are aware of it right away, and we can make changes or anything that we need right away. When something comes up again, we can take immediate action.

Auvik's network map and dashboards provide a real-time picture of our network. When we have difficulties gaining real-time network visibility, we lack the necessary credentials. With the proper credentials, it is easy to map the entire network using Auvik. It is an intuitive platform. It's not that complicated to learn how to use it. Of course, it has a lot of features. However, once we have some knowledge, which is something we like because sometimes we hire tier-one people with no or little experience. The good thing is that people without experience can learn quickly how to use Auvik because it's not complicated.

We have customers whose priority is keeping the network up and running. When we have the first conversations with them, when we try to onboard a customer, one of the most important things for them is that we can monitor the network so that we can make sure that their users are working and will continue working without any downtime. That is important to a lot of our customers. So when we offer our services, one of the best things that we offer is that, and that is thanks to Auvik because that's the tool that we use. Auvik has helped us improve what we offer our customers, and they like how it works.

Auvik has empowered our entry-level technicians to solve more tickets independently. Because the portal is frequently used, our tier ones can familiarize themselves easily. They see how to monitor and troubleshoot. Auvik offers good training and certification, which we then offer to our employees.

For customers who don't have Auvik, the resolution time is one or two hours. But for customers with Auvik, it comes down to 20 to 30 minutes.

Auvik has saved our technicians around 30 hours per week.

Auvik allows us to spend less time setting up and maintaining the solution and more time resolving issues. It also allows us to identify the issue rapidly.

Auviks' automation capabilities assist us in automating the alerts that come through. They come through a ticketing system, and we set up automatic responses. So whenever an alert comes from x company, it automatically emails all contact points. It comes to me. It goes to any personal interest that needs to be aware of the situation in the company. It helps us automate the alert process so we are aware of an issue and can work on it.

Auvik has enhanced our network security and response time to network issues. 

I find Auvik's intuitive interface a welcome change from the complex network management platforms I've used. The platform's ease of use and extensive customization options for alert triggers are valuable features.

I know there's a way to use Auvik with machines instead of a computer with the agent. There's a way that we could use machines on the location. I want to add those options to improve Auvik because its offers are slightly more limited. So, for example, in our case, we use Auvik by installing the agent on my computer and then connecting that computer to the network at our client's offices. And there's another way where the client does not want to pay for a computer and does not have that network for us to connect. There's another agent option that Auvik offers, which uses the computers that are on the location as the agent. But the options we have there are limited to what we can do and see, so if it's possible to improve that a little bit, that will be good.

If such functionality is supported, it would be beneficial to leverage Auvik's capabilities to monitor Group Policy Objects on our servers.

I have been using Auvik Network Management for two years.

Auvik is stable. We have not had any unexpected outages. They also keep their customers informed by providing advance notice for any planned maintenance.

I would rate the scalability of Auvik Network Management ten out of ten.

While Auvik's technical support has been generally good, there have been a few instances where resolution times were longer than ideal.

Positive

In my previous role, I worked with several products, including Datto, ManageEngine, and Datadog. ManageEngine was particularly challenging due to its lack of user-friendliness. New hires consistently struggled to navigate the platform, requiring extensive training. Thankfully, this isn't the case with Auvik. Additionally, Datto and Datadog offered subpar support and documentation, making troubleshooting difficult. Reliable support and clear documentation are crucial for our team and heavily influence our software selections.

The deployment is straightforward and takes 30 minutes to set up, create the site, and deploy Auvik. One person is enough to deploy Auvik.

Auvik saves our technicians hours of work. When technicians had to spend an hour and a half or two hours solving an issue, they could now solve it faster with Auvik. So, ticket resolution time goes down. That improves our customer service and satisfaction, and the technicians do not spend an extra hour doing that.

The price for Auvik is affordable.

I would rate Auvik Network Management nine out of ten.

We have a team that monitors the Auvik alerts.

We have around 25 people in our organization that have access to Auvik.

Our clients range from small to enterprise level and vary in industry.

No maintenance is required for Auvik.

I strongly recommend Auvik for network management. To get the most out of it, ensure you have all device credentials beforehand, including access points and switches. While I'd love to offer it to all clients for free, the benefits - including reduced workload for myself and my team - make it a worthwhile investment, even if there's a cost involved.

Our company develops its own software solutions and prioritizes user safety, particularly in Europe, where we focus on compliance and education regarding student protection online. This includes content like radicalization, drug exposure, and self-harm. To ensure our own SaaS-based service, offered in both Europe and the US, functions optimally, we utilize Auvik for infrastructure monitoring.

A major challenge has been keeping our on-call teams engaged. Previously, our lack of automation meant that someone had to wake up in the middle of the night to check tickets and logs, ensuring everything was running smoothly. However, Auvik's automation and reporting features have transformed our process. Now, we only get woken up proactively when something actually goes wrong, thanks to Auvik leveraging other tools in conjunction with its own functionalities. This has significantly improved our on-call experience.

Our network management solution, Auvik, is deployed across a hybrid cloud environment. We utilize a mix of cloud providers, including AWS in the UK and Canada, DigitalOcean in the UK, Amsterdam, Germany, France, India, Singapore, San Francisco, Virginia, and Toronto, and four of our own data centers located in the UK, North America, and Amsterdam.

Real-time network visibility was a key factor in choosing Auvik, made possible by its helpful network mapping. While we previously relied on other, more cumbersome software, Auvik's ease of use is a game-changer. Onboarding new employees takes just 20 minutes thanks to the intuitive interface. In contrast, our prior system required countless documents for even basic tasks like adding or removing a host or checking resource utilization. Thankfully, Auvik's intuitive design streamlines these processes.

Since implementing Auvik in April, we've only had one incident, which Auvik fortunately caught in real-time. We received notification within 40 seconds of the event, allowing us to swiftly address it. As the COO responsible for service delivery, I'm impressed. Previously, such issues might have gone unnoticed until the morning. Thankfully, with Auvik, we were up and running within five minutes, and full resolution followed shortly after. In essence, Auvik helped us reduce a potential outage from several hours to a mere 20 minutes.

We anticipated the benefits of Auvik upon deployment, and these expectations were confirmed two weeks later when we encountered an incident that was swiftly addressed.

Auvik has helped reduce our mean time to resolution from a few hours to a few minutes.

Auvik streamlines our network management by automating tasks like agent deployment and configuration. With SNMP enabled on new servers, Auvik automatically discovers them and adds them to the correct network map, saving us significant time compared to manual setup and troubleshooting.

The time savings are resulting in more time being dedicated to other tasks.

The way Auvik allows us to manage our infrastructure provides a top-level view of everything, solving several past issues. This includes streamlining on-call duties and maintaining an accurate asset inventory. Our deployment consists of one main site with 46 smaller sites, each running various cloud and production services. These can be managed individually, or we can leverage the top-level view for overall control, saving us time and money in the long run using Auvik.

While Auvik excels at out-of-the-box SNMP monitoring, a major selling point, maintaining services over time often requires custom development to ensure they function and transmit data properly. Ideally, Auvik could integrate the results from these custom applications and scripts directly, streamlining the monitoring process.

Auvik delivers on its core functionalities as advertised, with a smooth deployment and execution process. While the asset management features are helpful for basic network inventory, increased customization for data presentation would be beneficial. This could include integrating custom application results or incorporating data from our own monitoring scripts. It's important to remember that asset management isn't a core function of Auvik, but rather a bonus feature. While additional customization would be a welcome improvement, it's not a core expectation of the software.

I have been using Auvik Network Management for two months.

Auvik Network Management has been stable with no hiccups.

Auvik is handling our network workload well and shows no signs of scalability issues. Of course, we'll need to monitor performance as we grow and add more hardware, but for now, things are running smoothly.

My experience with their customer success team has been fantastic. They've even included technical support for review purposes during our calls.

Positive

We previously relied on a number of custom monitoring tools, including Nagios for system uptime and network capacity, and MRTG for generating graphs. These have all been replaced by Auvik, which provides these functionalities out of the box. We've also done away with internal alert triggers and manual asset lists, and now rely solely on Auvik in conjunction with PagerDuty for notifications and asset management, respectively. This has eliminated the need for maintaining separate spreadsheets and manual processes.

While Nagios is powerful, it demands significant effort and customization. In contrast, Auvik provides essential, out-of-the-box monitoring tools necessary to maintain network uptime. This ease of use allowed us to deploy it across 46 sites in under two hours.

The Auvik deployment started during the trial phase with a collector installed on a few test networks. After successful evaluation, transitioning to full production involved a simple firewall rule change and a one-page document outlining the rollout process, including a maintenance window and proper site naming. Since launch, the team has been fine-tuning the pre-configured alerts to minimize noise and ensure they only trigger when necessary.

One resource was required for the deployment.

Our team handled the deployment process ourselves, and Auvik's customer success team provided us with direct feedback throughout the process.

While traditional ROI might not apply since I don't resell Auvik, the return we're seeing is in engineer productivity. Auvik automates monitoring tasks, freeing them up for other projects. It's still early – only a month and a half – but so far it's been fantastic. We're tracking how much time is saved, and if this trend continues, Auvik will be a major success for our team.

Among the products considered, Auvik stood out for its competitive pricing. While Datadog was considerably more expensive, Auvik offered features and pricing similar to NetData. The Auvik team's customer success and account management teams impressed us with their ability to secure discounts and other incentives, making the deal even more attractive.

Our monitoring covers a large number of devices, well over 150 in total. While our billing reflects around 40 devices, most of these are Linux servers which are included in our monitoring package. This includes virtual machines where the servers reside, and we receive alerts for any issues like disk space, CPU usage, memory problems, or backup failures.

In our evaluation of several monitoring options, we considered Datadog for application monitoring, the new version of Nagios, and NetData for network monitoring. We also explored a few other possibilities. Ultimately, Datadog, Auvik, and NetData emerged as the frontrunners, undergoing extensive testing and trials to determine if they met our requirements.

While ease of deployment was a key factor in choosing Auvik, it wasn't the only one. As a Canadian company, Auvik did hold a certain patriotic appeal, but ultimately, it came down to features and price. Datadog and NetData were significantly more expensive for a production environment. We ruled out Nagios because migrating our existing setup wasn't feasible, meaning a complete rebuild. Thankfully, Auvik's deployment took less than two hours.

I would rate Auvik Network Management ten out of ten.

Auvik has been a key tool for simplifying our platform monitoring. Its intuitive user interface allows for easy navigation between instances, minimizing training time for junior staff. We've reduced onboarding sessions from multiple sessions to just a half hour, making it significantly easier for our new technicians to get up to speed.

One of the key reasons we chose Auvik was because of its minimal maintenance requirements, which is perfect for our small team. Since it's cloud-hosted, the collectors automatically upgrade themselves, so we don't need to worry about keeping up with updates or ensuring we're on the latest version – that's all handled by Auvik.

In my experience, Auvik stands out for its ease of use, especially during the trial period. Setting up trials in custom environments can be difficult, but Auvik's worked flawlessly. Their support was readily available, and their pricing was competitive with good value. Overall, it's a top choice for managing IT infrastructure.

Our network monitoring solution for our clients' sites is Auvik Network Management. With over 60 sites under our care, Auvik helps us efficiently monitor their network uptime and performance. It utilizes data collection, remote tunneling, and device management functionalities to provide us with a comprehensive view of each network's health.

The interface is reasonable and for the most part, operates as we need.

The network map dashboard offers a near real-time view of our network activity. While targeting specific devices for monitoring can be straightforward once set up, initial configuration may require some effort to fine-tune for optimal results. We are able to see 85 percent visibility into our network.

The benefits of Auvik became apparent within the first three months. It provided us with the network visibility we craved. We could now easily see the entire configuration of an environment, allowing us to quickly assess and understand what we were managing. Onboarding a new client became a breeze. Auvik granted us a complete view of their network, including VLANs. The collector itself was also easy to install.

Auvik allows us to spend less time on setup, maintenance, and issue resolution.

Auvik's GUI is user-friendly and well-designed. While there's room for improvement in some aspects of device targeting, overall I find it to be a positive experience. The device management features, particularly credential management and network discovery, are especially valuable. These functionalities streamline the process of identifying and managing all the devices on our network.

I'd like to see an improvement in how we target individual devices. Currently, we can only target a single device by including it within a large SaaS 32 subnet, which is inefficient. Ideally, we should be able to target specific devices directly. This would allow us to include relevant networks and label them accurately, something that's not possible with the current method.

I have been using Auvik Network Management for two years.

We have only encountered one unscheduled outage with Auvik where their website was done.

I would rate the scalability of Auvik Network Management seven out of ten.

The technical support team is responsive and aims to answer inquiries quickly. However, there may be occasions where they encounter issues that require further investigation. In these instances, we have to escalate for a solution.

Neutral

We switched to Auvik because our previous monitoring software, LogicMonitor, was too expensive for our needs.

The initial deployment was straightforward. Five people were involved in the deployment and it took three weeks to complete.

The implementation was completed in-house.

Auvik's pricing model is good.

Our wireless controllers are monitored by Auvik free of charge.

I would rate Auvik Network Management seven out of ten.

Once integrated with our existing system, Auvik requires minimal ongoing maintenance.

Once you've configured the connectors on the site, be mindful during the connector installation process. Make sure your website URLs are accurate. On the technical side, most data transfers from the beta multi-site can be handled automatically. So, if you encounter any errors during installation, they can likely be resolved easily.

We use Auvik to monitor our entire network infrastructure from wireless to our firewalls, servers, and switches.

Before Auvik, we would check each system independently, which was time-consuming, and some things weren't being monitored at all. Auvik allows us to easily monitor our systems without devoting much time and personnel to monitoring. We haven't used it long enough to realize the full benefits of the platform, but we see the potential. 

Auvik's email alerts are convenient because we're always monitoring email, and it's easier to receive the alerts in your inbox. 

We schedule backups in the middle of the night, and a high volume of data passes through our networks during those backups because it backs up everything for a couple of hours. That generates alerts in Auvik's monitoring systems saying that these network ports are at 99 percent utilization because they're being maxed out. 

I'd like to have a way to mute alerts during these hours. There's no way to whitelist this activity within a set period. I want to be able to tell Auvik not to send me alerts about high utilization on these ports between 1 a.m. and 4 a.m.

While the web interface is somewhat easy to use, it was hard to find a few things. I would rate the interface seven out of 10. We had to reinstall the monitoring software on some of those machines, and it didn't work, so we had to do everything manually with no UI. 

I would rate the network map five out of 10. It didn't draw everything exactly out correctly. The textual representation of the network map was more useful than the graphical view.

I have been using Auvik for about 15 days.

We've had no issues with instability so far. 

Auvik is pretty scalable because you can have as many devices and monitors installed at locations as you want. We haven't experienced any availability issues. 

Auvik is deployed on-premises, but some things are monitored remotely at different locations. The initial deployment was very easy. We installed the software and entered the credentials. Something did go wrong when we were installing it at an off-site location. The software wasn't connecting to their system, so we had to uninstall and reinstall everything manually. That site was a bit more difficult, but the installation at the main site was straightforward. 

I like that you only have to pay for a minimum of five systems with an account, and you can monitor server software for free. Auvik only charges for certain devices, such as firewalls, switches, etc. That pricing model works out nicely for us. You don't need to pay for everything. You could have five switches and 100 computers, but you don't pay to monitor the computers. There are seven categories of devices that you need to pay for, and the rest are free. 

I rate Auvik eight out of 10. My advice to new Auvik users is to make a network map ahead of time to ensure it discovers all of your devices. It may discover 50 devices when you know you have 60. It could be that some IPs weren't scanned or it is missing some credentials. It helps to have something you can use to check. 

I use Auvik for managing my two most complex networks with multiple locations and diverse routing.

Initially, I implemented Auvik to address routing and switching issues. It helped pinpoint and solve those problems. Over time, its bigger value became evident in its ability to efficiently document and discover every device on the network. Auvik has significantly reduced my mean time to resolution. 

It provides crucial visibility into complex switching setups, allowing me to quickly identify which devices are connected to specific switch ports - a task that was challenging with other tools.

In terms of improvement, Auvik could include more customization options and the ability to efficiently manage additional features like printer monitoring.

I have been using Auvik for three years.

Auvik is fairly stable.

Auvik has been scalable in my experience with simple networks, I haven't encountered any limitations. My use cases haven't tested its full capabilities.

Before Auvik, I briefly used Kaseya's Network Glue, which I considered a less sophisticated option. However, Auvik stood out as the best-in-class solution when I compared alternatives. I had known about Auvik for several years before using it and recognized its value in network mapping and documentation, and later appreciating its real-time monitoring and discovery features.

While Auvik offers an intuitive interface, there is a slight learning curve during setup. Once you are familiar with the process, it becomes easier to navigate and manage network issues. Getting started with Auvik requires a fair amount of setup, especially in new environments. Setting up SNMP credentials for each device is time-consuming, particularly in networks with varied configurations. Auvik has a hybrid deployment model, utilizing an on-premise detector. I was involved in the initial deployment, and it was a gradual process over several weeks, addressing switches, routers, servers, printers, and other devices with SNMP.  Maintenance for Auvik is minimal. The main task involves adding new devices, like printers, and ensuring SNMP settings are configured correctly. It becomes more challenging in co-managed IT situations when changes are made independently by the customer.

It is hard to measure the return on investment for Auvik regarding direct revenue. However, it significantly benefits me by speeding up problem resolution and enhancing efficiency.

The pricing of Auvik seems reasonable, especially for setups with complex networks. In cases where networks are more straightforward, it may not be necessary. However, considering the growing importance of compliance standards like PCI and CMMC, having Auvik everywhere could become essential for comprehensive network discovery and cybersecurity.

Auvik provides a network map and dashboard for a real-time view of my network. However, due to the complexity of my setup, the map becomes cluttered and less useful. While it looks nice, the intelligent scaling makes it impractical for anything beyond simple networks. 

Auvik's network map and dashboard attempt full visibility, but they cram too much into a small space. It becomes impractical and buries useful information in the noise. It is unnecessary for simple setups. 

Auvik doesn't charge for monitoring critical devices like printers, servers, and access points. Its primary value lies in monitoring and managing switches and routers, the devices for which they charge. For other devices, redundant monitoring systems are already in place.

Overall, I would rate Auvik as a nine out of ten.

Auvik is primarily for monitoring network devices to see which ones have gone down. Another use case is tracking bandwidth utilization on the interfaces.

Auvik has improved visibility across our entire network. We don't want to wait until a user calls to tell us a switch is down. Auvik enables us to be proactive, not reactive. We realized the benefits almost instantaneously. 

The solution speeds up our resolution time. When we're troubleshooting, it's easier to see if a device is down or the utilization is too high. That is helpful. It makes the whole process faster. If I didn't have this solution, I would only see whether the network was up or down. 

I couldn't, for example, see that the bandwidth utilization is 100 percent. Auvik sends notifications when the bandwidth utilization passes 80-85 percent. We get an alert telling us that it's something we should look into. Otherwise, I would need to rely on customers and application owners complaining that sessions are dropping. 

I appreciate Auvik's traffic insights. The network map provides solid visibility in real time.

Some things about the interface were a little hard to set up, and it was difficult to figure out where to find information. The Auvik team did a great job helping us get started. If I had to figure it out by myself, I would have probably gotten frustrated. You need to go on the device first to enable it. If you don't, then traffic insights won't start working. It's pretty intuitive for most stuff, but some things are tricky if you don't have someone tell you how it works. 

I have used Auvik for roughly a year.

I rate Auvik eight out of 10 overall. 

Auvik is easy to scale. It covers thousands of servers. 

I rate Auvik support nine out of 10. I can't complain. They solved my problem quickly. 

Positive

Setting up Auvik was pretty easy. It was a little tricky to get some of the things set up correctly and working, but it was fairly straightforward overall. Deployment took about a month or two because we have more than a thousand locations.

We did it in-house with Auvik's help. They assigned a team to us, and they did a great job. When we had questions or issues and needed help, they assisted us almost immediately. Four departments were involved. After deployment, Auvik doesn't require much maintenance on our end unless there are significant changes to our environment. 

My boss makes the purchasing decisions, but we're happy with Auvik's overall pricing. We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted.

We looked at a few different solutions. We went with Auvik because it was the best fit for our requirements, security standards, and budget. The security department didn't approve some of the alternatives.

I rate Auvik eight out of 10 overall. We had a few hiccups here and there that we couldn't fix easily without help. With Auvik's assistance, we got everything fixed. 

We manually use Auvik for network monitoring, configuration backups, and syslogs.

We implemented Auvik because we wanted to have a redundant monitoring solution that has a cloud component.

Auvik utilizes a cloud component that centralizes all data collection and aggregation. Additionally, we employ multiple on-premises collectors to gather data from individual devices. Therefore, our deployment will have a collector at each site, supplemented by a secondary collector at our main site. This configuration ensures redundancy and seamless data transmission to the Auvik cloud.

Auvik's intuitive interface is easy to use. The intuitive interface helps accelerate our troubleshooting of network issues due to how the information is presented.

Auvik's network map and dashboard provide a real-time picture of our network.

The network map and dashboard provide easy access to real-time visibility, with alerts and other information conveniently displayed. Clicking "Advanced" allows further exploration of specific alerts and other relevant details. While the display can become crowded when monitoring numerous items, the filtering capabilities effectively manage information overload.

The network map provides full visibility into everything we are monitoring with it and that is extremely important for us.

Auvik empowers our low-level techs to solve more tickets on their own. This has saved our senior techs time to focus on other tasks. The overall number of tickets has been reduced.

It has helped reduce our mean time to resolution.

Auvik allows us to spend less time on setup, maintenance, and resolution.

The traffic insights and the configuration management are the most valuable features. 

The traffic insights are presented effectively, and I appreciate that the analysis runs in the cloud, avoiding the need to overload any specific on-premise hardware. Additionally, the configuration backups appear to be straightforward, facilitating the comparison and refresh of new images on existing devices.

One main feature I would like to see in Auvik is the ability to generate alerts based on specific events appearing in syslog messages.

I have been using Auvik for three years.

Auvik is stable.

The scalability of Auvik is excellent and it scales easily.

The technical support is quite fast and accurate. We only encountered one major issue, but they were able to resolve it promptly. While it took a little longer due to the unusual nature of the problem, it was effectively addressed within a week.

Positive

Previously, we used SolarWinds. However, the configuration and maintenance overhead for Auvik is significantly lower, and Auvik itself is much faster.

The initial deployment was straightforward. We had three people for the deployment but it could be done with one person.

The implementation was completed in-house.

Compared to Auvik's competitors, its pricing is largely in line with SolarWinds. However, the exact cost may be slightly lower or higher depending on how the software is used.

Auvik does not charge for server monitoring, which is a significant cost advantage. If we had to pay for each server individually, the cost would become quite high, depending on the size and complexity of our server environment.

I would rate Auvik a nine out of ten.

Minimal maintenance is required to keep the collector devices up to date.

Before implementing Auvik, organizations should confirm that all devices they intend to monitor are compatible with Auvik's capabilities. This is particularly important for web-based devices, as Auvik may have limitations in monitoring such systems.