Service and Support
Cegid's service and support have shown improvement since 2017, with recent feedback indicating excellence. While complex issues may require external consultants, the online service desk has enhanced follow-up processes. Technical support receives mixed feedback, often providing quick and accurate responses, but not consistently. Some users find them friendly and systematic, respecting priority levels. Others report poor experiences, with ratings as low as 2/5. Availability of support is generally appreciated.
Deployment
Initial setup for Cegid is often complex, especially when implementing business automation rules and parameters for payroll modules. Some users find configuration straightforward for other HR modules, while others experience complexity in installations, particularly with versions and server setups. Several participants required a project team to assist, with timelines varying from several months to over a year. Conversely, some users encountered a simpler, intuitive process, though they desired additional features akin to Talentia.
Scalability
Cegid is considered reliable in terms of scalability, though some suggest improvement is needed. Companies using databases like Oracle have experienced good performance, and the payroll engine is noted for its speed. While many encounter no issues, others face challenges during upgrades due to differences in naming conventions. Inexperience among users can also affect performance. Some companies have successfully scaled to over 300 users.
Stability
Cegid has shown improved stability over the years, becoming mature in the market. Initial versions faced issues, but proper installation minimizes potential problems. Users find it stable, although some experience slowdowns with large data, especially during simultaneous payroll executions. Ratings vary, with some suggesting room for improvement. Customization for specific needs ensured stability, yet general satisfaction prevails, and issues are minimal during development stages.