Code42 Incydr Reviews

The web console which allows me to see all of my users and their devices, to manage my security authentication and licenses, and to restore files for less-skilled users.

Replacing laptops has become so much easier, whether from a hardware failure or with newer equipment. My users are restoring their own files because it's so easy to use.

It is a little confusing for users when they are replacing a laptop - a couple have wiped out their backup by choosing "adopt" before they do a restore. Maybe an option or rewording or step-by-step guidance so they can restore their old documents and then continue using this new device in place of the old?

3 years

No.

No.

No.

Excellent customer service and quick response times.

Very good, very knowledgeable.

We previously used USB drives with Microsoft's backup, but the rate of failure was high, the reliability low.

Setting up CrashPlan was easy from start to finish. My users do their own installations.

The biggest question that I am asked by my users is "Are you sure it's running? I don't notice it - it's not slowing me down." That's a big compliment to the software.

The file restore functionality and remote backup for remote users is fantastic. It doesn't take a lot of resources and is invaluable when someone needs to restore files that they have lost or encrypted. Or, if they are just upgrading, we can save a lot of time with the remote restore as well.

We save our end users time and our IT admins time. Both users spend less time fixing faulty backup solutions on remote backup hardware and software that each can get messed up; bad drives, bad backup locations, etc., not enough space.

So far, so good. I have not seen a ton of places that need improvement. There are some users who just do not come online frequently enough, or have a good enough connection to be backing up all their files frequently/often.

The biggest area to improve would be notifications for admins.

I have used it for seven months.

We did not encounter any deployment issues off the bat. The scripts to automate the backup locations took some reading up on, but did well overall for our users' initial backup tasks and automated it.

I have not encountered any stability issues. The only issue we really had was with the initial server setup. We were required to put it on Windows Server 2012 and I had to re-image the storage appliance that came with Storage Server 2012 from Microsoft but was not supported. It might have worked anyway; however, it was not officially supported. Rather than fight with Code42 if we had an issue, we thought it was better to rework the storage appliance OS installation and keep our fingers crossed.

Up to this point, I have not encountered any scalability issues. We are perhaps 1/12 of our storage used after seven months in play. We keep our storage on site and can add to it when required. We'll cross that road when needed. We'll need to purchase similar hardware or add larger disks when the time comes, but it could be a few years pending static growth rates.

Customer service is great; the best I have had with any company. No joke. To date, it has been great. I would have a hard time finding another company that provided better support for their product on the first rollout.

Technical support are professionals: 10/10.

Replies are timely and we're able to find solutions with their online support / resolve issues in two instances when I was looking for solutions at the end of the work day and tech was not available.

We were using GFI backup / freeware. This is more automated.

The software we were using was not very good at all. It required too much user intervention and many users just simply did not perform backups. Now, they do not really need to pay attention to it and we can run reports if we would like to.

Initial setup was straightforward, but we luckily have in-house knowledge to set up external access to the internal server for backup purposes.

We implemented in house and had a quick setup with CrashPlan rep since we deployed the hardware in house with the CrashPlan software. I imagine most companies just use CrashPlan's storage in the cloud but we preferred to keep it in house.

ROI is easily measured with the first person that was able to do file restores that would have otherwise lost their files. The cost to lost files is virtually priceless. While nobody knows the value of the files that they have, we do know that they do not have to recreate any of them or dig any up from backups on tape if there were any to begin with.

Speak with your vendor to see if you can get better pricing through them. We thought the pricing was fair for what it offered and did not pay "list" price. However, it seemed to be reasonable in the end what we paid for deployment and first year costs for rollout on our own hardware.

Before choosing this product, I did not evaluate other options. We looked at Datto, but did not trial it. We did choose to go with Code42, as it showed great promise and had other possibilities available, such as the newest release can potentially help have data leakage prevention / notification from the administrative console.

Keep up the great work. Ideally, we could have used the Windows Storage Server 2012 that was on a storage appliance we purchased, but by reinstalling, we were able to support the software on the original hardware that was purchased, just not with the Storage Server 2012 operating system from Windows.

Restore function

We no longer worry about viruses like Cryptolocker or Cryptowall. If an infection happens, and it has, and will happen again, we don't experience data loss. The most time we spend is identifying the source of the infection. Servers are backed up with CrashPlan and users data is backed up with CrashPlan. We just clean the infection, restore the data and we are done.

Minimal to no data loss, and a lot of time saved as well as user peace of mind.

2 years

At first, but we got excellent assistance from top tier support at Code42 and all issues we resolved quickly.

No

No

Excellent

Excellent

Yes; unreliable

It is not cheap, but when you can restore thousands of hours of work without issue, it does not matter so much.

CrashPlan is one of the top three software implementations I have ever been involved with in 15 years. It makes my job easier. It makes the users jobs easier. I have seen users almost break down and cry tears of joy because we were able to restore critical documentation with years of research so quickly. It makes us in IT support look good.

• Cloud backup
• Backup management

In the past we had no unified backup solution and no way to monitor client backups.

As we aren't using the latest version yet, I don't want to suggest improvements to the platform.

I've been using it for one year.

No, it was very easy and streamlined.

No, it's very reliable and stable.

No, our capacity to grow has been wonderful.

It's great! We haven't needed it much because it is such a great product.

Their tech support is excellent.

We previously had random solutions and nothing unified across platforms.

It was very straightforward as it's a very easy process and gives you a lot of flexibility. For example, you can schedule it with the client or push it out with group policy.

In-house all the way.

So far we've saved a lot of data and prevented loss for some clients that either had their devices stolen or the hard drive had failed.

I think Code42 is very competitive in their pricing, but I wasn't involved with our finance folks while they negotiated the pricing. My only advice is to do an accurate accounting of your needs and negotiate the lowest price for licensing.

No we didn't as Code42 is head and shoulders above the rest.

The "Legal Hold" feature is loved by our Legal Department. They are able to log into the console themselves, with specialized roles, and can't do damage to our setup.

De-duplication has saved us on bandwidth usage and also processor usage on the systems. Also, users are able to download software on-demand.

None, it always works great. Always looking forward to new features that Code42 will implement. The support site has been recently rebuilt and works great.

1 year

None at all. The Pro team was awesome helping us install CP and the Customer Champions are great when we have a question.

No issues with stability were encountered. We installed CrashPlan on a Red Hat Linux Enterprise server and it has been running great for 1 year.

None! We are able to obtain more licences easily when needed. Also, we are able to release licences from cold storage archives when needed.

Excellent! I've had great experiences with all the staff. From product trainers, the sales team and the support team.

Supurb! They know their product inside and out. Also, you don't ever really need to call them because their support site has every answer you need.

Yes, Lenovo Online Backup was a nightmare. I'm so happy we got rid of that. Code42 CrashPlan is lightyears ahead. They were not able to provide solutions like Legal Hold or even simply the capability to search for files within the console.

So easy - The PRO team showed us how to install CrashPlan on Red Hat Linux Enterprise and it was so easy. They have a great team to help accomplish a flawless install.

No - we dealt with Code42 directly. I think that made our connection to Code42 stronger, not having a 3rd party vendor in the middle.

It's a great product that does exactly what we want and need, plus more. It's a substantial upgrade from any other backup solution we have used in the past.

Code42 are flexible and are there to work with you. They have a great sales team and put are a "no-pressure" group. They take care of their customers.

We took a look at Data Red Castle, Lenovo Online Backup v2 and also Acronis. We did a lengthy PoC of each and Code42 CrashPlan was the clear winner.

Code42 CrashPlan is by far the best data backup solution on the market. The software is built by professionals, the support team is exceptional and the account reps are there to help you with anything you need.

Restores are amazing and almost fun to do - ransomware is a thing of the past with Crashplan. We don't worry about if a machine is worth backing up anymore or needing to assess the value of its data, it's a yes answer now.

Crashplan allows us to use our own storage and as much of it as we want, so it's basically a set it and forget it platform for backup. No longer are we assessing the value of the data on each machine to decide if it should be backed up, we just drop the agent and let it go, we've got plenty of back-end storage.

I don't really have any suggestions for improvement, this is a great platform. If anything, make integrating cloud storage a little bit easier - I'd love to be able to choose the close I'm going to push to, but it's hard to find instructions for doing that.

We've been using PROe for four years now.

No issues, though we started with Crashplan Home, then went Pro, then went PROe before we found our niche. We've been on PROe now for almost 4 years.

We've had an issue every once in a while with upgrades, but a quick email to support has always fixed it. Those guys know their software backwards and forwards.

No scalability issues, though our install is one server, one storage backend, and a small environment. We had our own storage and server ready, so nothing major was encountered.

Absolutely fantastic, A++++ Would buy from again! ;) I don't really have anything else to say other than these guys are great, but this has to be 120 characters.

I can't say enough about these guys, they know their software and they are more than willing to share and explain what happened to cause issues and how to fully resolve them. These guys are amazing!

We have three solutions in place, Crashplan is one of them. Crashplan is our 'anything and everything' solution, for any system that is non-critical or just probably should be backed up. We use another appliance-based system for critical backups and pushes those off to a cloud service, and then we use another dedicated system that shares the Crashplan storage for virtual servers.

It was very simple and straightforward, though we did end up using all three versions before we found the right one. Home, Pro, and PROe - we're on PROe now. It was a case of we wanted more features, not complexity issues.

We used our own expertise in-house to install it, no issues were experienced, though our storage is from a network share and Crashplan did not want to backup to a NAS, so we had to trick it by mapping the CP storage as iSCSI and giving it to CP as a drive letter instead. Has worked perfect ever since.

No data lost to ransomware in 4 years. Can't put a price on that. Got hit with CryptoTesla on a business office share two weeks ago - 3 clicks and 20 minutes later, no data lost.

I don't really have much to say there, it's pretty straightforward. They list it on their website, though they did change the licensing model about two years ago and made it a little more complex/simple. I liked it the old way, but now I like it the new way. Go figure.

Yes, and we still use other systems for other purposes. Crashplan was purchased to fill a gap that the others weren't right for.

If you have the storage space available and a need to back up multiple machines, Crashplan is a no-brainer almost.

When the administrative assistant for a C-level executive calls you in tears because she just encrypted the executives guest list for his daughter's wedding, it suddenly becomes top priority. Having the ability to walk up a single flight of stairs, and select an easy-peasy restore point and save the day? Priceless.

Our infrastructure team is small and over-worked. When our Help Desk comes to us with fears that a President or Executive has lost their data due to human error or a virus, we never had that opportunity to shine before. With CrashPlan, we have a magic wand that restores things that were wiped out either by design or "oops!" equally easily.

In the beginning, we had a few issues with the Email Invites from the dashboard. Whether it was a result of how we stood up the product, or how it was communicating with the Cloud, we found that it was easier to deploy from within our own internal tool and walk our Users through configurations ourselves.

Since September 2015.

We preferred to deploy using SCCM instead of the Email Invitation function from the dashboard because we had complaints that the link didn't work.

We occasionally see an error where the clients cannot reach the Cloud, but that always resolves itself by the time the next Delta comes around.

We didn't see any issues with scalability, but I don't foresee that we would have any. We have a very small scope of users for this tool at the moment, but I hope to someday get the funding to roll it out to entire departments.

Fantastic! Calling Code42 for support is one of the easiest calls we ever have to make. It's way better than sitting on the line for Cisco or (ick) Microsoft support to "help" us.

We've only had to call technical support the once, but the experience was a positive one! They were courteous and efficient, and didn't waste time transferring us from one department to another like some front line help desks seem to.

We had discussed using a workstation backup solution in the past, but we had not optioned one. Code42 came to us by accident, and at the same time as we were getting hit with ransomware. It seemed like a natural fit.

The initial setup of the dashboard, and then of the clients was straightforward and very low stress. Once we got the deployment sorted out, we've never had a complaint!

We implemented CrashPlan with our internal Infrastructure team without any need for consultants or any outside assistance.

So far, for the investment made, we have saved the company tens of thousands of dollars from ransomware and human error.

I recommend the home version to everyone! And the enterprise version is a clear choice for anyone's company, even small businesses.

We didn't take the time to look at any other workstation backup solutions. We were so convinced about the security and effectiveness of CrashPlan, we started using it as soon as we got the demo!

With a sound network engineer and the Code42 support, we were able to get the dashboard up and running in just a few hours. Since then, we have had great success with restoring and saving the day!

• Easy to use interface
• Easy to install the clients
• Easy updates
• Unlimited storage in the cloud
• The choice to use the cloud or onsite storage is nice

I can now have my help desk workers restore files instead of those tickets coming to me. The unlimited backup has helped us restore files when users forget to tell us they are missing.

Integrate an antivirus into the client would be the only thing I could suggest as an improvement of this product.

3-5 years

The deployment went smoothly from the start. The install was easy to do and we even integrated this into our AD so we can use our domain logins.

We had one server that has tendency to make the client stop, but usually fixes itself if you give it a few hours. This server also has a lot of changes to the files being backed up, so that could be the issue.

We started off with a few more licenses than we needed so we would not need to buy anymore licenses for a while. It was cheaper to just get them upfront.

I have had to contact them several times on small issues and they have been quick to respond and help out. I don't even think I have had to be transferred to another tech when I call support.

Top notch. I have not had an issue with them helping me or getting back to me on my support issues. Most tickets I put in they answer within a few hours.

The reason for us moving over to CrashPlan was cost and retention. We saved the company $6000 a year using CrashPlan and no more "surprise, you are out of space" messages.

It was straightforward on the setup. We did have their professional services group help us with the install, but it did not take them that long to set it up and was around $500, which I did not think was a bad deal.

For the main server, we used Code42's professional services team and they were great to work with. The rest we did in-house.

Not sure how to measure this really. We save $6000 per year over what we used to use for our backup solution. With CrashPlan, we don't have any onsite equipment to maintain other than the virtual box we use as the main login server.

We did our licensing based on per user. This has been great for us because we can just add more licenses if we need to.

No, we did not evaluate other options because it was either this product or our existing product. CrashPlan won by a mile.

If you are looking for a new backup solution, give them a shot. It will be well worth your time to evaluate this product.