Code42 Incydr Reviews

There are a lot valuable features such as:

You can make your own Private Cloud or use the Code42 public cloud.

A responsive and comprehensive web-UI to manage all your clients, users and backed-up computers.

End-point application for all kinds of OSs.

My organization has now a new service to sell and after some years we have a lot of satisfied clients.

Despite this, we have no more worries when a customer PC breaks up. Because we are sure of the reliability of the CrashPlan backups.

Less IT time and frustration to monitor and check the endpoint backups.

More time for the IT department to do some other activities.

Improved revenue.

About 2 years.

The deployment is very simple and very well documented on the CrashPlan website/youtube channel.

A very good support in case of an issue.

Yes, we encountered an issue with the datastore implementation.

We where using net share backup repository for the CrashPlan Pro-e server, which was an implementation not supported by Crashplan. In this case a lot of computers culd not backup their files.

But beside this (our fault) never encountered real issues in stability.

We have not so much computers in our CrashPlan server, so we never encountered issues in scalability.

We have about 90 computers and a quad core Xeon server with 8gb of RAM, the CPU and CAM consumption is always really low.

I had never the pleasure to hear the customer service because I work in the IT tech support.

But based on the level of technical support which is very good, I can bet to a positive customer service.

The technical support is very good.

The technicians are very competent and help the customer to solve the problem and provide solution in various scenario cases.

Yes, we used a lot of endpoint backup like Cobian, Uranium.

But there was nothing like CrashPlan, when you try a software like this it's difficult to come back.

The initial setup was not to difficult, it has taken some time to master the web UI functionality and problem troubleshooting. But thanks to the documentation and the tech support I solved every problem.

I implemented in our server farm. We have not implemented through a vendor team, because the have the right knowledge and skill to do this ourself.

With a simple server and storage, a good bandwidth and not so much time to spend on maintenance we have a very good ROI!

The licenses are not so cheap, but are also scalable to your number of customers.

The license includes also the tech support, which is really suggested in a software like this.

This was our first option and the only we tried at the time we decided to implement this kind of service.

We are satisfied with this software and I don't think we'll come along with other solution right now.

If you are looking for a reliable, private cloud, comprehensive endpoint backup solution CrashPlan is one of the best choices you can make!

Set-and-forget (but email reports are available) backup process. It's hard to mess up the setup.

Removal of the Java engine would be fantastic.

1 year

I've never had a problem getting a hold of somebody within a few minutes if I had a question.

We used MozyPro previously. The per-GB charge was causing the price to skyrocket.

Continuously automated with no end-user involvement.

End-user workstation backups are consistent and always running. Previously they were rarely completed correctly.

Would like to see the ability to bulk clear alerts in the admin console in a future release.

5 years

No issues with deployment at all.

No stability issues.

No scalability issues.

Customer service is excellent!

Technical support is excellent!

In-house developed a backup application, but we switched because it was outdated and nowhere near as good as CrashPlan.

Initial setup was very easy.

Implemented via in-house team.

Pricing is reasonable for what it provides.

Avamar, Mozy, Carbonite

Seamless backup of our valuable data on mobile systems.

It helps protect our valuable data for our mobile workforce.

At D+H we have used CrashPlan for 1 year.

None, it was very easy to install.

None

None

Excellent, no problems.

Excellent

• Client backup notification to alert people who have not backed up in a certain amount of time
• Enterprise level migration is easy and seamless into an existing SSO

Client data recovery is possible without IT interaction for the savvy and medium savvy users, which lessens the load on our IT department.

CrashPlan deployment and integration with existing systems was easy, but the interface could be more helpful to non-tech savvy users. Especially in the education environment, we have many users that are not accustomed to the idea of cloud backup and have difficulty understanding what is happening and when it is happening. Some parts of the UI aren't very helpful in walking the end user through what is happening.

In the next release, I would love to see the ability to merge a personal account with an enterprise one. We have a few members of our staff or faculty who have existing CrashPlan accounts, and they have been unable to get the data backed up in these accounts to merge with their provided work account. I understand there may be differences in billing, etc., but it would be a helpful feature.

We have seen it as extremely scalable to this point in our environment.

10/10

Deploy really is simple, but it's true what everyone else is saying, the cost is prohibitive for some people without a fair amount of negotiating and bargaining.

Ease of setup and configuration.

We no longer have to be concerned about losing data to drive failures or user error.

I'd like to see some better options with account management in the software and a simpler way to track where you are using licenses.

3 Years

None, it went flawlessly.

I have had a remote storage server fail to start a couple times. Its a simple fix since the service backs up all its settings and lets you just re-install to get right back to where you were.

Code42 has excellent customer support. We always get prompt replies to e-mails, and their phone/chat support has yet to let us

Give them a try, you won't be disappointed.

Quiet running and easy to administrate.

Problem users never "forget" to back up.

In the places we have slower connections it has a time out problem. A time setting would be nice so we can set these clients to backup after hours.

two years

We just keep adding licenses.  No issues.  We went from 10 to 50 to over 300 seats now.

Everyone has a backup now. In daily work life it is easy to forget to backup your files. This makes it simple.

I have enjoyed the seamless and automated nature of CrashPlan the best. I never have to worry about catastrophic issues for both myself and end-users when I know CrashPlan is installed.

We have saved central storage space on our servers by having most individual user data be backed up through CrashPlan.

What would be great would be if they could improve the featur eset of the mobile application. Yes, I can review my backups from there and download them to my phone, however, what if it could do more. What about backing up the data on my phone and tablets? A secure backup of work related pictures and downloaded forms on organization-owned mobile devices would be great to have.

3-4 years

Not really once the package was complete and tested. We rolled it out through Altiris. What I mean is that we have certain procedures for rolling out new software over our network. We had to create an installation script and properly test it to ensure it did not cause any problems. Code42 was very helpful with this and we did not really run into any problems.

Not really. Most issues are due to other computer related problems.

Very well. They are quick to respond to inquiries.

Very well. Responses to inquiries are detailed and easy to understand.

No. CrashPlan was already well known among many of the IT employees. We knew what it was capable of and only had to test how it fit into our specific environment.