3CX Live Chat vs Cisco Jabber comparison

3CX and Cisco are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Cisco is ranked #6. 3CX holds a 6.9% mindshare in UC, compared to Cisco’s 9.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

473 Views
314 Comparison Views

91% willing to recommend

Cisco Jabber

Read 4 Cisco Jabber reviews

438 Views
313 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco Jabber

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between 3CX Live Chat and Cisco Jabber based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Cisco Jabber Report (Updated: October 2024).

Buyer's Guide

3CX Live Chat vs. Cisco Jabber

October 2024

Download the complete report

Helped 816,406 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), IP PBX (1st), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Cisco Jabber

Ranking in Unified Communications

6th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 6.9%, down from 7.7% compared to the previous year. The mindshare of Cisco Jabber is 9.4%, up from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

Christopher Mills

Consultant at Verizon

Shows other's availability and status, offers powerful chat features, and integration across platforms is strong

The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The solution is stable."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX is a reliable solution."

More 3CX Live Chat pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

Cons

"Having a video call would be a nice idea."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"It could be better in terms of providing more options for call recording."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Its features for scheduling and generating reports need improvement."

More 3CX Live Chat cons

"I presume that very small businesses would have a tough time justifying the investment."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"Cisco Jabber is not a collaborative tool."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.

See recommendations

816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

10%

Educational Organization

Healthcare Company

16%

Financial Services Firm

14%

Computer Software Company

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

Ask a question

Earn 20 points

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 33% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Webex vs 3CX Live Chat

Compared 21% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Cisco Unified Communications vs Cisco Jabber

Compared 35% of the time

Skype for Business vs Cisco Jabber

Compared 26% of the time

Genesys PureConnect vs Cisco Jabber

Compared 21% of the time

Digium Asterisk vs Cisco Jabber

Compared 18% of the time

More Cisco Jabber Competitors

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

October 2024

Download Cisco Jabber product report

Also Known As

3CX PBX

Jabber

Learn More

3CX

Cisco

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Sample Customers

Information Not Available

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

Buyer's Guide

3CX Live Chat vs. Cisco Jabber

October 2024

Free Report: 3CX Live Chat vs. Cisco Jabber

Find out what your peers are saying about 3CX Live Chat vs. Cisco Jabber and other solutions. Updated: October 2024.

DOWNLOAD NOW

816,406 professionals have used our research since 2012.

See our 3CX Live Chat vs. Cisco Jabber report.

See our list of best Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.