3CX Live Chat vs Cisco Jabber comparison

3CX and Cisco are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Cisco is ranked #6. 3CX holds a 8.9% mindshare in UC, compared to Cisco’s 8.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

379 Views
250 Comparison Views

91% willing to recommend

Cisco Jabber

Read 4 Cisco Jabber reviews

374 Views
262 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco Jabber

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Cisco Jabber based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Cisco Jabber Report (Updated: March 2025).

Buyer's Guide

3CX Live Chat vs. Cisco Jabber

March 2025

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Helped 839,422 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (16th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Cisco Jabber

Ranking in Unified Communications

6th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.9%, up from 6.6% compared to the previous year. The mindshare of Cisco Jabber is 8.5%, up from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Christopher Mills

Consultant at Verizon

Shows other's availability and status, offers powerful chat features, and integration across platforms is strong

The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"We have not had any bugs or glitches, the solution is stable."

"It’s straightforward to set up."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"The integration between the video and voice is the most valuable solution."

"With the reporting feature you can get all the incoming and outgoing call details."

More 3CX Live Chat pros

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

Cons

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"The reporting and dashboards of 3CX could be improved."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Its features for scheduling and generating reports need improvement."

"It could be better in terms of providing more options for call recording."

More 3CX Live Chat cons

"Cisco Jabber is not a collaborative tool."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"I presume that very small businesses would have a tough time justifying the investment."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

11%

Real Estate/Law Firm

Government

Healthcare Company

18%

Financial Services Firm

13%

Computer Software Company

12%

Government

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 43% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 29% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 28% of the time

More 3CX Live Chat Competitors

Skype for Business vs Cisco Jabber

Compared 34% of the time

Cisco Unified Communications vs Cisco Jabber

Compared 26% of the time

Digium Asterisk vs Cisco Jabber

Compared 21% of the time

Genesys PureConnect vs Cisco Jabber

Compared 19% of the time

More Cisco Jabber Competitors

Product Reports

Buyer's Guide

Live Chat

February 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

February 2025

Download Cisco Jabber product report

Also Known As

3CX PBX

Jabber

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Sample Customers

Information Not Available

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

Buyer's Guide

3CX Live Chat vs. Cisco Jabber

March 2025

Free Report: 3CX Live Chat vs. Cisco Jabber

Find out what your peers are saying about 3CX Live Chat vs. Cisco Jabber and other solutions. Updated: March 2025.

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