3CX Live Chat vs Cisco TelePresence comparison

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #17 with an average rating of 7.0, while Cisco is ranked #9 with an average rating of 8.0. 3CX holds a 1.5% mindshare in VM, compared to Cisco’s 3.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 85% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

270 Views
178 Comparison Views

91% willing to recommend

Cisco TelePresence

Read 9 Cisco TelePresence reviews

634 Views
318 Comparison Views

85% willing to recommend

3CX Live Chat

Cisco TelePresence

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and 3CX Live Chat are competing products in communication solutions. 3CX Live Chat appears to have an advantage due to its cost-effectiveness and feature set, despite Cisco TelePresence's advanced video capabilities.

Features: Cisco TelePresence provides high-definition video conferencing, immersive telepresence, and seamless integration with Cisco products. 3CX Live Chat offers multi-channel communication, easy website integration, and real-time visitor monitoring.

Room for Improvement: Cisco TelePresence could improve in terms of cost, flexibility for smaller businesses, and user interface complexity. 3CX Live Chat may benefit from enhancing video capabilities, extending integration options, and offering more extensive reporting tools.

Ease of Deployment and Customer Service: Cisco TelePresence requires comprehensive setup and integration, needing expert assistance, but with strong customer service. 3CX Live Chat provides a simpler, cloud-based deployment with responsive support and straightforward installation.

Pricing and ROI: Cisco TelePresence involves high initial costs due to hardware, though it offers high ROI for enterprises needing video solutions. 3CX Live Chat provides a cost-effective setup with free and affordable premium plans, offering swift ROI by enhancing customer engagement and reducing costs.

To learn more, read our detailed 3CX Live Chat vs. Cisco TelePresence Report (Updated: March 2025).

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

17th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Cisco TelePresence

Ranking in Virtual Meetings

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.5%, down from 2.3% compared to the previous year. The mindshare of Cisco TelePresence is 3.4%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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CarolineXavier

Solutions Architect at NTT Security

It's our go-to solution for demonstrating our services to clients

I use Cisco Telepresence for meetings with clients and internal meetings. It's our go-to solution for demonstrating our services to clients The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"With the reporting feature you can get all the incoming and outgoing call details."

"It’s straightforward to set up."

"Mobility features and remote extensions work well."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The integration between the video and voice is the most valuable solution."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

More 3CX Live Chat pros

"The configuration is a valuable."

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."

"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."

"The SpeakerTrack feature is the most valuable feature."

"We have a dual screen option to enable video and content sharing."

"PresenterTrack cameras improve the meeting experience."

"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."

"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."

More Cisco TelePresence pros

Cons

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"The reporting and dashboards of 3CX could be improved."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"It could be better in terms of providing more options for call recording."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

More 3CX Live Chat cons

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"The calling features can be improved."

"The tool is expensive."

"Cisco TelePresence could improve its integration capabilities."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"The price of Cisco TelePresence overall should be reduced."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"The pricing is expensive, therefore I rate it an eight out of ten."

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"I will rate the tool's pricing an eight out of ten."

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Educational Organization

University

14%

Government

13%

Computer Software Company

12%

Financial Services Firm

12%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Cisco TelePresence?

It was stable. So, I would rate the stability a ten out of ten.

See all answers

What needs improvement with Cisco TelePresence?

Cisco TelePresence could improve its integration capabilities. As for additional features, I would like to see an improved ceiling microphone solution in the next versions.

See all answers

What advice do you have for others considering Cisco TelePresence?

I recommend it to clients and would rate it 10 out of 10.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 22% of the time

Webex vs 3CX Live Chat

Compared 17% of the time

More 3CX Live Chat Competitors

Webex vs Cisco TelePresence

Compared 40% of the time

Polycom RealPresence Clariti vs Cisco TelePresence

Compared 30% of the time

Polycom RealPresence Desktop vs Cisco TelePresence

Compared 30% of the time

More Cisco TelePresence Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

March 2025

Download Cisco TelePresence product report

Also Known As

3CX PBX

TelePresence

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.

Cisco

Sample Customers

Information Not Available

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

March 2025

Free Report: 3CX Live Chat vs. Cisco TelePresence

Find out what your peers are saying about 3CX Live Chat vs. Cisco TelePresence and other solutions. Updated: March 2025.

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