Accela vs SAP CRM comparison

Accela and SAP are both solutions in the Local Government CRM category. Accela is ranked #8 with an average rating of 7.0, while SAP is ranked #2 with an average rating of 7.8. Accela holds a 2.5% mindshare in LGC, compared to SAP’s 27.1% mindshare. Additionally, 100% of Accela users are willing to recommend the solution, compared to 83% of SAP users who would recommend it.

Accela

Read 2 Accela reviews

158 Views
79 Comparison Views

100% willing to recommend

SAP CRM

Read 43 SAP CRM reviews

1,607 Views
1,404 Comparison Views

83% willing to recommend

Accela

SAP CRM

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Executive Summary

We performed a comparison between Accela and SAP CRM based on real PeerSpot user reviews.

Find out in this report how the two Local Government CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Accela vs. SAP CRM Report (Updated: March 2025).

Buyer's Guide

Accela vs. SAP CRM

March 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Accela

Ranking in Local Government CRM

8th

Average Rating

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in Local Government CRM

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (3rd), Marketing Management (3rd)

Mindshare comparison

As of April 2025, in the Local Government CRM category, the mindshare of Accela is 2.5%, up from 0.7% compared to the previous year. The mindshare of SAP CRM is 27.1%, down from 28.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM

Featured Reviews

Sajjad Hussain

Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi

A superb platform for low-code development, but needs to improve its pricing and support

It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.

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GodfreyNoel

Distribution Cordinator at Unilever Inc.

Excellent user experience with ease of use and reliable technical support

When SAP CRM does the maintenance, it can take a long time, which can impact business continuity because we have to wait for the maintenance team to finish their work. Maybe if SAP could establish how you can access the tool using a cloud-based environment that would be virtualization, that would be better.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can develop features in very little time."

"The Accela's most valuable features are visual inspection and workflow."

"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."

"It provides innovative ideas for implementation."

"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."

"The solution is stable."

"SAP CRM integrates well with SAP ERP which is useful."

"The tool is easy to use."

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"Compared to other systems, SAP CRM has been reliable, stable, and cost-effective for us."

More SAP CRM pros

Cons

"I would like to see integration with analytics and the Power BI dashboard."

"The tool's performance becomes slow with usage. Its deployment is also complicated."

"The tool's installation on the cloud takes time, but it should be easier. One transaction takes around one to one and a half hours."

"The solution is expensive."

"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."

"They could improve the product's analytics and reporting capabilities. Additionally, they could enhance its web interface speed."

"SAP must provide a demo system for the customers."

"The navigation must be improved."

"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."

"There are quite a lot of missing parts in SAP CRM, which is why we do a lot of customization. Not everything is there, and some things need custom coding to cater to specific needs. It is not a plug-and-play solution with standard features, and we have to customize quite a lot."

More SAP CRM cons

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."

"The product is expensive."

"They should reduce the price to target small businesses."

"SAP CRM is an expensive solution and is the most challenging aspect of the solution."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"We pay for the license yearly."

"The company has seen an increase in revenue."

"SAP CRM is an expensive product."

"The product is costly."

More SAP CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

12%

Manufacturing Company

10%

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Accela?

The Accela's most valuable features are visual inspection and workflow.

See all answers

What is your experience regarding pricing and costs for Accela?

When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features. Previously, Accela was on-premises, and we faced infrastructure costs ...

See all answers

What needs improvement with Accela?

The tool's performance becomes slow with usage. Its deployment is also complicated.

See all answers

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

See all answers

What is your experience regarding pricing and costs for SAP CRM?

Every user needs to have a license.

See all answers

What needs improvement with SAP CRM?

One area for improvement is the security model, especially regarding records management retention and the audit and legal holds. Since we're in the middle of a cloud digital transformation, it's es...

See all answers

Comparisons

Salesforce Government Cloud vs Accela

Compared 100% of the time

More Accela Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 34% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 25% of the time

Zoho CRM vs SAP CRM

Compared 12% of the time

Siebel CRM vs SAP CRM

Compared 10% of the time

Oracle CRM vs SAP CRM

Compared 9% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

Local Government CRM

March 2025

Download Accela product report

Buyer's Guide

SAP CRM

March 2025

Download SAP CRM product report

Overview

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
A workflow engine that automates tasks and ensures that processes are followed correctly
A robust data management system that provides real-time insights into operations
A mobile app that allows users to access Accela from anywhere
A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

Accela can help governments automate tasks and streamline processes, saving significant time and cost
Accela provides a single source of truth for all permitting, licensing, and code enforcement data
This helps governments improve transparency and accountability
Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
Accela's platform is designed to meet the compliance requirements of government agencies

Accela

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Buyer's Guide

Accela vs. SAP CRM

March 2025

Free Report: Accela vs. SAP CRM

Find out what your peers are saying about Accela vs. SAP CRM and other solutions. Updated: March 2025.

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We monitor all Local Government CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.