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AgilePoint vs Pega Platform comparison

AgilePoint and Pega are both solutions in the Business Process Management (BPM) category. AgilePoint is ranked #31 with an average rating of 8.3, while Pega is ranked #4 with an average rating of 8.2. AgilePoint holds a 0.4% mindshare in BPM, compared to Pega’s 5.5% mindshare. Additionally, 100% of AgilePoint users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.
AgilePoint
Read 6 AgilePoint reviews
  • 328 Views
  • 236 Comparison Views
100% willing to recommend
Pega Platform
Read 82 Pega Platform reviews
  • 5,324 Views
  • 4,236 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and AgilePoint are competitive products in the enterprise process automation category. Pega Platform leads with its AI-driven automation and analytics, while AgilePoint is favored for its flexibility and integration ease.

Features: Pega Platform offers advanced AI capabilities, robust analytics, and automated workflow solutions geared towards complex enterprise needs. AgilePoint is known for its intuitive design, easy customization, and versatile applications.

Room for Improvement: Pega Platform could enhance its user interface and ease of workflow development. Users have pointed out challenges in transitioning to newer versions and a lack of scaling features for smaller businesses. AgilePoint could improve its AI capabilities, expand its reporting features, and offer more robust enterprise-level solutions to match complex needs.

Ease of Deployment and Customer Service: Pega Platform provides a sophisticated deployment process with strong support for large organizations. AgilePoint's deployment is quick and easy, with flexibility for both cloud and on-premise options, catering to various business sizes.

Pricing and ROI: Pega Platform has a higher setup cost but offers substantial ROI for enterprises needing advanced capabilities. AgilePoint provides a cost-effective option with a lower initial setup cost, appealing to organizations looking for immediate returns and lower expenses.

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To learn more, read our detailed AgilePoint vs. Pega Platform Report (Updated: April 2025).
Buyer's Guide
AgilePoint vs. Pega Platform
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AgilePoint
Ranking in Business Process Management (BPM)
31st
Ranking in Rapid Application Development Software
25th
Ranking in Low-Code Development Platforms
21st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Pega Platform
Ranking in Business Process Management (BPM)
4th
Ranking in Rapid Application Development Software
6th
Ranking in Low-Code Development Platforms
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Process Automation (2nd)
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of AgilePoint is 0.4%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.5%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Ayush S - PeerSpot reviewer
Provides efficient process management features, but it needs more integration capabilities
We use AgilePoint for an idea submission application for our business processes. It allows managers to review and update the approved idea on the dashboard AgilePoint's most valuable feature is process management. We can integrate it with many applications including Microsoft, UiPath, and other…
Read full review
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's workflows are its most useful feature."
"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."
"AgilePoint's automation is excellent in managing different user roles and handling data associated with a particular instance of the workflow."
"The initial setup of AgilePoint was very easy."
"AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"I like the design and the integration capacity. It's also easy to use."
"AgilePoint's most valuable feature is process management."
"One of the key advantages of PegaRULES is its out-of-the-box capabilities, which eliminate the need to build certain functionalities from scratch. For instance, features like "get next" in process flows allow for the seamless continuation of a flow without the requirement of additional activity creation. This serves as an illustration of how existing components can be leveraged rather than starting from scratch. It provides a solid foundation, to begin with, and allows for enhancements at a higher level, making it a beneficial starting point."
"The most valuable feature is the situational layer cake."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"Pega is the leader in business process management solutions"
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The visualization of the business process and the collaboration aspects of the solution are its most valuable features."
"The case management functionality of this solution has been most valuable."
More Pega Platform pros
 

Cons

"Integrations and customizations should be improved in AgilePoint and other low-code solutions."
"It could be more flexible, but it's already a good solution for the designer."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"The solution should be able to support Docker. This would help make scalability easier."
"Integrations and customizations should be improved in AgilePoint and other low-code solutions."
"They should add more information about functionality."
"Implementation is a challenge due to the handling of the code"
"There is room for potential improvement in the performance of PegaRULES, as well as the need to address any existing security concerns. It should be noted that working with an older version of Pega, rather than the latest 8.x versions, may limit certain capabilities and leave room for vulnerabilities that could benefit from increased attention. Furthermore, the user interface (UI) could be a candidate for enhancements. It is worth mentioning that newer versions of Pega may have introduced improvements in these areas."
"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."
"The UI has always been the weakest part."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"The UI needs improvement."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"The initial setup takes time."
More Pega Platform cons
 

Pricing and Cost Advice

"It is more cost-effective than local tools."
"I think the price is reasonable."
"Price-wise, AgilePoint is a cheap tool and a standard application for running analytics in an IT environment."
"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."
"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."
"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."
"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."
"The licensing fees are based on the number of users."
"Users have to pay a yearly license cost for Pega BPM, which is expensive."
"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
"The licensing model for Pega BPM needs to be improved."
"The product pricing is considered reasonable compared to other solutions in the market."
More Pega Platform pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
9%
Government
7%
University
7%
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about AgilePoint?
AgilePoint's most valuable feature is process management.
See all answers
What is your experience regarding pricing and costs for AgilePoint?
AgilePoint is worth the money, especially for small teams. However, I am not familiar with their enterprise pricing model.
See all answers
What needs improvement with AgilePoint?
There is room for improvement in integrations and customizations for AgilePoint and other low-code, no-code solutions. Additionally, the marketing of such products should be more honest. They often...
See all answers
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
See all answers
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
See all answers
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
See all answers
 

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Product Reports

Buyer's Guide
Business Process Management (BPM)
March 2025
AgilePoint reportDownload AgilePoint product report
Buyer's Guide
Pega Platform
March 2025
Pega Platform reportDownload Pega Platform product report
 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

AgilePoint NX is a top-five low-code platform that empowers you to quickly build anything from simple eforms and workflows to complex, multi-tenant SaaS apps, IoT apps, and composite LOB systems without writing code and at a price almost any enterprise can afford.

AgilePoint

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?
  • Easy Implementation: Quick setup for fast project kick-off.
  • Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
  • Fast Prototyping: Enables rapid model creation and testing.
  • Unified Architecture: Streamlines operations across the platform.
  • Low-Code Environment: Facilitates swift application development.
  • Scalability: Supports growth and high-demand scenarios.
  • Real-Time Analytics: Provides immediate insights into operations.
  • Decision Automation: Automates standard decision-making processes.
  • Reusable Components: Encourages efficiency in development through component reuse.
What benefits do organizations find with Pega Platform?
  • Rapid Deployment: Quick launch of new processes saves time and resources.
  • Cost Efficiency: Reduces costs through automation and streamlined workflows.
  • Customer-Centric Solutions: Enhances customer experiences through integrated systems.
  • Improved Productivity: Automation frees up employee resources for other tasks.
  • Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega
 

Sample Customers

Caja Laboral, Elbit Systems, Daisy Brand
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Buyer's Guide
AgilePoint vs. Pega Platform
April 2025
Free Report: AgilePoint vs. Pega Platform
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