Alluvio AppResponse vs Splunk ITSI (IT Service Intelligence) comparison

Riverbed and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Riverbed is ranked #47 with an average rating of 8.0, while Splunk is ranked #10 with an average rating of 8.2. Riverbed holds a 0.2% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 93% of Riverbed users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Alluvio AppResponse

Read 17 Alluvio AppResponse reviews

436 Views
274 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

1,715 Views
1,053 Comparison Views

97% willing to recommend

Alluvio AppResponse

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Alluvio AppResponse and Splunk ITSI (IT Service Intelligence) compete in the IT monitoring solutions category. Splunk ITSI seems to have the upper hand due to its advanced analytics and actionable insights, but Alluvio AppResponse is favored for easier deployment and cost-effectiveness.

What features are offered by Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse offers deep packet inspection, performance analysis, and simpler deployment. Splunk ITSI provides advanced analytics, actionable insights, and extensive capabilities. Users find Splunk ITSI to deliver more actionable intelligence for feature-rich requirements.

What areas of improvement can be found in Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse can improve in integrating third-party tools, enhancing documentation, and scalability. Splunk ITSI can work on simplifying the configuration process, improving scalability, and reducing the complexity of installation. Users emphasize Splunk ITSI's need for better scalability and ease of configuration.

How is the ease of deployment and customer service of Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse is noted for its simple deployment process and responsive customer service. Splunk ITSI is recognized for having complex installation but offers strong technical support. Users find Alluvio AppResponse easier to deploy, while Splunk ITSI's customer support is highly valued.

What setup costs and ROI can be seen with Alluvio AppResponse in comparison to Splunk ITSI (IT Service Intelligence)?

Alluvio AppResponse is more cost-effective with a shorter time to ROI. Splunk ITSI has a higher initial cost but offers substantial ROI potential through its advanced feature set. Users feel Splunk ITSI’s costs are justified by its extensive features, while Alluvio AppResponse is suitable for budget-conscious users.

To learn more, read our detailed Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence) Report (Updated: April 2025).

Buyer's Guide

Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alluvio AppResponse

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Network Monitoring Software (60th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Alluvio AppResponse is 0.2%, down from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ahmet Kilic

Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)

It's a total solution that gives you end-to-end visibility at all levels

I rate Alluvio AppResponse 10 out of 10. If you work for a financial company especially, you probably face problems on the application side. The problem is easy to identify, but you need to determine the root cause. You can solve issues easily via AppResponse because it shows you all the details of your transactions so you can see the real problem in the database, network, software, etc. For example, you can find the solution easily if you create the right dashboard on your site. If you can't find the problem, you can observe or investigate PCAP.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AppResponse is a total solution that gives you end-to-end visibility into applications at all levels, from Layer 1 to Layer 7. We can trace all those sections: physical, IP, transport, presentation, application, etc. It gives us the full picture."

"When it comes to the ability to scale up the product, this is suitable for small medium and large environments,"

"I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting."

"The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance."

"With some APM solutions, it can take a long time to check a periodic report, but you can get all the necessary details quickly with AppResponse."

"You need a packet capture device to perform any type of network monitoring. It helps ensure that network overloads don't happen with alerts allowing for proactive decisions."

"Riverbed's product is a superb product."

"We really like the scalability capabilities."

More Alluvio AppResponse pros

"One of the excellent features is the service analyzer, which is truly impressive."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"I particularly like the preview feature because it provides a prompt experience for impact analysis."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"The solution is easy to scale."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The reporting models need improvement as most of the time, we have to customize the reports manually."

"If Alluvio AppResponse reduces its cost, it will be more beneficial for customers to monitor their application and network performance."

"The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data."

"They need to better integrate with products and solutions from different vendors."

"Integration between NPM and APM solutions would improve efficiency. There is no agent on the server site related to AppResponse."

"The recent changes in corporate structure may have caused some decrease in support quality."

"The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward."

"Need to bring back the NetFlow module for AppResponse."

More Alluvio AppResponse cons

"If the product had some prebuilt machine learning features, it would add value to our use cases."

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"We'd like them to show more inputs on the dashboard."

"Quality-of-life features have room for improvement."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The price is a little bit high, especially because we have to pay an import tax."

"It is costly for small and medium businesses."

"The solution is no more expensive than other products."

"The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Pricing was pretty good, and it is possible to just add on the features we want."

"The pricing of Splunk is a bit high."

"Splunk ITSI is a premium application and comes with a premium price tag."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk pricing is high."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

14%

Energy/Utilities Company

Insurance Company

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Riverbed SteelCentral AppResponse?

The most valuable feature of Alluvio AppResponse is the actual response time for measuring performance.

See all answers

What is your experience regarding pricing and costs for Riverbed SteelCentral AppResponse?

The pricing of Riverbed Alluvio AppResponse is really high. Very few customers buy Riverbed because many do not have the sufficient budget. Its pricing is comparatively higher than SolarWinds. Rive...

See all answers

What needs improvement with Riverbed SteelCentral AppResponse?

The reporting models need improvement as most of the time, we have to customize the reports manually. Additionally, a feature similar to SolarWinds AppStack, which provides a holistic view of the i...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

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Compared 9% of the time

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Elastic Observability vs Splunk ITSI (IT Service Intelligence)

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download Alluvio AppResponse product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

March 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Riverbed AppResponse, OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert

No data available

Overview

Alluvio AppResponse provides fast packet capture and storage that feeds intelligent network and application analysis with fast troubleshooting workflows to speed problem diagnosis and resolution. AppResponse delivers full stack application analysis—from packets to web pages - enabling you observe all network and application interactions as they cross the wire, whether they are encrypted or not. Using powerful, flexible network and application analytics and workflows, AppResponse speeds problem diagnosis and resolution, helping you get to answers fast

Riverbed

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

N11.com, OneMain Financial, China Bank, Halkbank, Kaust

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)

April 2025

Free Report: Alluvio AppResponse vs. Splunk ITSI (IT Service Intelligence)

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