

OpenText AI Operations Management and Amazon CloudWatch compete in the field of IT infrastructure monitoring. Based on the given data, Amazon CloudWatch seems to have the upper hand due to its ease of integration and flexibility within the AWS ecosystem.
Features: OpenText AI Operations Management offers robust event correlation across network and application data, creating a single pane of glass for infrastructure monitoring. It integrates effectively with other tools and provides strong scalability and automation capabilities. Users appreciate its ability to centralize alerts for enhanced transparency. Amazon CloudWatch focuses on native AWS integration, providing real-time monitoring metrics alongside application performance insights. It stands out for its ease of setup and integration, offering highly reliable logs and metrics within AWS.
Room for Improvement: OpenText AI Operations Management needs improvement in scalability and user-friendly dashboard design. Additionally, its complexity and support require enhancement. Amazon CloudWatch could benefit from better visualizations and reporting capabilities, as well as enhanced flexibility in dashboards. Improvements in AI integration are also desired.
Ease of Deployment and Customer Service: OpenText AI Operations Management is mainly deployed on-premises and in hybrid environments. It is noted for complex setups but benefits from knowledgeable support, though support quality can vary. Amazon CloudWatch, used in the public cloud, offers straightforward deployment and easy integration with AWS services. Its customer service is generally rated high, with some users mentioning varying support quality.
Pricing and ROI: OpenText AI Operations Management is perceived as expensive, with pricing complexity and high licensing costs, yet offers cost-saving automation benefits, contributing to ROI despite initial expenses. Amazon CloudWatch offers a flexible pay-as-you-go pricing model, generally seen as affordable within the AWS ecosystem, although costs may rise with scale. It is cost-effective for long-term cloud infrastructure monitoring, providing substantial value.
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.
OpenText goes out to bring the right people to answer any inquiries I have.
My team works with the customer success team for technical support and customer service for OpenText AI Operations Management.
It is already there as a managed service from AWS.
Amazon CloudWatch's scalability is managed by AWS.
The stability and scalability depend on architectural considerations and the company's specific situation.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
We are following approximately 10,000 metrics and logs, and the platform performs pretty well.
When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.
We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch.
Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.
Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized.
Splunk is more business-friendly due to its prettier interface.
Overall, the pricing of Amazon CloudWatch is very expensive.
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
Amazon CloudWatch allows me to set up and view even historical logs, which is one of the features I find valuable.
If there is a CPU spike or system issues, we set alarms to notify us if the system is going down or not reachable.
I like its filtering capability and its ability to give the cyber engine insights.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
We have a platform where we are collecting metrics, logs, and traces for OpenText AI Operations Management, and if there is an anomaly, we directly open a ticket in our ITSM system.
| Product | Market Share (%) |
|---|---|
| Amazon CloudWatch | 2.0% |
| OpenText AI Operations Management | 0.9% |
| Other | 97.1% |

| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 7 |
| Large Enterprise | 35 |
Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.
Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.
What features does Amazon CloudWatch offer?Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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