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Amazon CloudWatch vs OpenText AI Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Amazon CloudWatch offers cost savings and control, aiding compliance but challenges remain in quantifying returns during cloud migrations.
Sentiment score
6.6
OpenText AI Operations Management improves implementation speed by 30%, offering potential 90% efficiency with specific integrations and procedures.
Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks.
 

Customer Service

Sentiment score
7.4
Amazon CloudWatch support is generally praised for responsiveness and expertise, though experiences and costs vary by support package.
Sentiment score
5.1
OpenText AI Operations customer service is praised, but technical support faces mixed reviews due to efficiency and expertise inconsistencies.
While using their cloud and cloud resources, if you have an issue with CloudWatch, you must pay additional monthly fees to get time from dedicated tech support.
In recent years, due to business expansion, knowledge levels among support engineers seem to vary.
OpenText goes out to bring the right people to answer any inquiries I have.
 

Scalability Issues

Sentiment score
7.7
Amazon CloudWatch is praised for its scalability, managing large workloads effortlessly and adapting to diverse performance monitoring needs.
Sentiment score
7.4
OpenText AI Operations Management excels in scalability and adaptability for managing complex infrastructures and varying data sources.
It is already there as a managed service from AWS.
Amazon CloudWatch's scalability is managed by AWS.
 

Stability Issues

Sentiment score
8.1
Amazon CloudWatch is reliable and stable, though users experience occasional logging delays and minor complexities in query customization.
Sentiment score
6.9
OpenText AI Operations Management is stable and reliable, though improvements and better documentation are needed for some modules.
I sometimes notice slowness when Amazon CloudWatch agents are installed on machines with less capacity, causing me to use other monitoring tools.
 

Room For Improvement

Amazon CloudWatch needs enhancements in customization, log management, pricing, integrations, data visibility, and user interface for better performance.
OpenText AI Operations Management needs scalability, modern interface, better integration, improved automation, and streamlined licensing and support.
When using third-party dashboards such as Kibana or Grafana and other visualization tools, there should be a way to feed CloudWatch's data and logging capabilities into these visualization tools.
We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch.
Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features.
Splunk is more business-friendly due to its prettier interface.
 

Setup Cost

Amazon CloudWatch pricing is usage-based, often cost-effective, but may increase with data use and custom metrics.
OpenText AI Operations Management offers flexible pricing but can be complex and costly, requiring careful evaluation for smaller companies.
Overall, the pricing of Amazon CloudWatch is very expensive.
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
 

Valuable Features

Amazon CloudWatch offers metrics, alerts, automation, and analytics with seamless AWS integration, scalability, and third-party service support.
OpenText AI Operations offers integration, automation, centralized management, flexibility, scalability, and improved transparency for efficient alert handling.
As a monitoring tool, whenever your system experiences issues, it will notify you and is directly linked to your service.
Amazon CloudWatch allows me to set up and view even historical logs, which is one of the features I find valuable.
The best features of Amazon CloudWatch need to improve visibility into the network because when using hundreds of network resources such as transit gateway, VPNs, routers, route tables, and firewalls, it does not give many details in a structured manner.
This automation significantly reduces manual intervention in ticket handling.
 

Categories and Ranking

Amazon CloudWatch
Ranking in Cloud Monitoring Software
11th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
48
Ranking in other categories
Application Performance Monitoring (APM) and Observability (13th), Log Management (16th)
OpenText AI Operations Mana...
Ranking in Cloud Monitoring Software
29th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
Event Monitoring (8th), IT Operations Analytics (12th)
 

Mindshare comparison

As of October 2025, in the Cloud Monitoring Software category, the mindshare of Amazon CloudWatch is 2.3%, down from 2.7% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Market Share Distribution
ProductMarket Share (%)
Amazon CloudWatch2.3%
OpenText AI Operations Management0.5%
Other97.2%
Cloud Monitoring Software
 

Featured Reviews

Azam S M - PeerSpot reviewer
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
12%
Manufacturing Company
10%
University
5%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
9%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise24
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise7
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
Overall, the pricing of Amazon CloudWatch is very expensive.
What needs improvement with Amazon CloudWatch?
Apart from traceability of network resources, Amazon CloudWatch needs to be more interoperable with other tools because many companies are starting to use AI-based dashboards. When using third-part...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
 

Also Known As

No data available
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about Amazon CloudWatch vs. OpenText AI Operations Management and other solutions. Updated: September 2025.
870,623 professionals have used our research since 2012.