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Apica vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Apica alerts enhance operational efficiency by reducing costs, staffing needs, and downtime, delivering significant ROI and improved performance.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
7.1
Apica offers responsive service and custom scripts, though time zone challenges affect support efficiency for global customers.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
7.6
Apica offers scalable, reliable monitoring and performance testing with seamless integration, allowing diverse users to manage infrastructure effortlessly.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
APICa is scalable.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.3
Apica is praised for stability and reliability, with minimal outages, effective monitoring, and quick bug resolution.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

Apica lacks an intuitive interface, needs more customization, better alert accuracy, and improved documentation, scripting compatibility, and update management.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
When editing scripts, only one can be accessed at a time, risking changes affecting other folders.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

Apica offers cost-effective licensing with negotiable discounts, primarily based on the number of checks, including cloud hybrid features.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Apica offers global monitoring with flexible scripting, user-friendly interface, accurate alerts, and seamless integration for efficient operations.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
It is useful for both performance and automation testing, facilitating access to headers and payloads easily, enhancing scripts with dynamic values.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

Apica
Ranking in Application Performance Monitoring (APM) and Observability
17th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
11
Ranking in other categories
Log Management (17th), IT Operations Analytics (5th), Observability Pipeline Software (2nd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Apica is 0.3%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Noorul Mustafa Khan - PeerSpot reviewer
Validates content and perform login functionalities on front-end applications
First of all, it will depend on the type of application. If it's a web application, I would recommend implementing it in your lower environment first and checking for functionality. If you are satisfied, then push it to the higher environments. Apica has detected server-related issues and various web application-related issues promptly, alerting us in a timely manner. This allowed us to implement automation within our processes, ensuring comprehensive performance monitoring from failure detection to recovery. It was pretty easy to learn. I attended a couple of sessions with team members. They provided knowledge transfer, which took about a week. After that, I was able to onboard the company. However, for minor issues, I would still contact them. If you're a quick learner, it could take just a couple of weeks to get the hang of it. You can integrate Apica architect into your system because they provide APIs. With these APIs, you can utilize Apica where and when it's needed. For instance, you can create your own microservices to automate tasks or integrate it with tools like Postman. This flexibility allows you to embed Apica into various automation processes or any other functionalities you require. Overall, I rate the solution a nine out of ten.
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
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Top Industries

By visitors reading reviews
Financial Services Firm
34%
Computer Software Company
11%
Media Company
9%
Insurance Company
9%
Financial Services Firm
21%
Computer Software Company
14%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Apica Synthetic?
The GUI is powerful and doesn't require scripting or regular expressions. It has a vast finder for correlation, which is easier than other tools like JMeter and LoadRunner. It's also easy to integr...
What is your experience regarding pricing and costs for Apica Synthetic?
I know Apica is an expensive solution, but it is worth the money for the service it provides.
What needs improvement with Apica Synthetic?
Apica cannot perform endurance or scale-up tests independently. It requires other tools like ALM. When editing scripts, only one can be accessed at a time, risking changes affecting other folders. ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Also Known As

Apica LoadTest, Apica Synthetic
No data available
 

Overview

 

Sample Customers

HBO, JPMC, Morgan Stanley, Xander, EA Sports, Volvo
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Apica vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.