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AppDynamics Browser Real-User Monitoring vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
7.2
New Relic's support is generally efficient with 24/7 availability, but some users report occasional slow responses and mixed satisfaction levels.
 

Room For Improvement

No sentiment score available
Sentiment score
5.2
New Relic is costly, lacks comprehensive documentation, and needs improvements in integration, real-time monitoring, UI, reporting, and user support.
 

Scalability Issues

No sentiment score available
Sentiment score
7.2
New Relic scales efficiently for various user groups, handling diverse workloads and expanding easily with consistent performance.
 

Setup Cost

No sentiment score available
Sentiment score
7.8
Enterprise buyers view New Relic's pricing as mixed, varying from affordable to costly, especially for full-stack observability and additional features.
 

Stability Issues

No sentiment score available
Sentiment score
8.6
New Relic is stable and reliable, with rare performance hiccups and generally high stability ratings from users.
 

Valuable Features

No sentiment score available
Sentiment score
8.2
New Relic is valued for its monitoring capabilities, integration, user interface, accurate alerts, scalability, and stability across various services.
 

Categories and Ranking

AppDynamics Browser Real-Us...
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
157
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics Browser Real-User Monitoring is 0.2%, down from 0.3% compared to the previous year. The mindshare of New Relic is 8.7%, down from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Nuno Rosa - PeerSpot reviewer
End-to-end visibility, feature-rich, but the support could be improved
As AppDynamics partners, we are fully aware of the roadmap, but I would like them to enhance their SAP monitoring. One of the features that I would like to see is centralized agent management in the platform console. While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Top Industries

By visitors reading reviews
Financial Services Firm
29%
Computer Software Company
22%
Retailer
6%
Government
6%
Educational Organization
45%
Financial Services Firm
10%
Computer Software Company
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about AppDynamics Browser Real-User Monitoring?
One noteworthy feature is user journey analysis, which enables tracking user interactions and conversion paths on a website.
What is your experience regarding pricing and costs for AppDynamics Browser Real-User Monitoring?
The pricing falls within the mid-range category. I would rate it between three to five because considering the features provided, it offers value for money. If utilized effectively, the investment ...
What needs improvement with AppDynamics Browser Real-User Monitoring?
In user monitoring, AppDynamics Browser Real-User Monitoring should provide a better user experience. It needs to offer an end-to-end experience, including the internet layer and third-party elemen...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Learn More

Video not available
 

Overview

 

Sample Customers

Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about AppDynamics Browser Real-User Monitoring vs. New Relic and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.