AppDynamics Browser Real-User Monitoring vs New Relic comparison

AppDynamics Browser Real-Us...

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Executive SummaryUpdated on Jul 24, 2024

New Relic and AppDynamics Browser Real-User Monitoring are two competing products in the domain of real-user monitoring. AppDynamics appears to have the upper hand due to its comprehensive feature set despite higher costs.

Features: New Relic users highlight its alerting capabilities, integration flexibility, and ease of use. AppDynamics is valued for detailed transaction tracking, diagnostics, and in-depth performance analytics.

Room for Improvement: New Relic can improve by handling large data volumes faster, offering more advanced analytics, and enhancing dashboard customization. AppDynamics users seek a simplified setup process, better documentation, and a less steep learning curve.

Ease of Deployment and Customer Service: New Relic is known for its straightforward deployment and responsive customer service. AppDynamics, although facing more complex deployment, is recognized for its dedicated support team.

Pricing and ROI: New Relic offers accessible pricing with a satisfactory ROI. AppDynamics, despite its higher cost, justifies it with robust features and significant ROI.

To learn more, read our detailed AppDynamics Browser Real-User Monitoring vs. New Relic Report (Updated: January 2025).

AppDynamics Browser Real-User Monitoring vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppDynamics Browser Real-Us...

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Network Monitoring Software (7th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics Browser Real-User Monitoring is 0.2%, down from 0.3% compared to the previous year. The mindshare of New Relic is 8.1%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Nuno Rosa

Principal Consultant at Infosys

End-to-end visibility, feature-rich, but the support could be improved

As AppDynamics partners, we are fully aware of the roadmap, but I would like them to enhance their SAP monitoring. One of the features that I would like to see is centralized agent management in the platform console. While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AppDynamics Browser Real-User Monitoring provides smooth connectivity to different applications."

"We can see the customer's path from their computer to the backend systems."

"One noteworthy feature is user journey analysis, which enables tracking user interactions and conversion paths on a website."

"The most valuable feature is the end-user monitoring."

"The most valuable feature is the one that enables you to have visibility into the end-users journey."

"The best feature of AppDynamics Browser Real-User Monitoring is that it lets you find errors in synthetic jobs ahead of the users. The solution shows you all front-end metrics. You can also see JavaScript errors and jQuery errors through AppDynamics Browser Real-User Monitoring. You can also do a correlation between the front end and the backend, or from the user to the navigator, to the backend through the solution."

"We used AppDynamics to identify gaps and bottlenecks in the software."

"The feature we find most valuable, is that the solution creates a unified platform making it really easy to pinpoint a problem, and then drill down into a transaction to resolve the issue."

More AppDynamics Browser Real-User Monitoring pros

"It has given us better insight into the performance of the system."

"The monitoring so far has been good and we are happy with it."

"The most important thing is that it tells us where the latency in throughput and response time are."

"It has in-depth analysis using developer code for someone whose not traditionally a developer."

"New Relic has helped us in terms of the optimizing our print and loading times."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"It is stable and scalable."

"We detect issues using dashboards that we built on New Relic."

More New Relic pros

Cons

"I would like to have customizable dashboards to use when I am monitoring certain applications."

"What could be improved in AppDynamics Browser Real-User Monitoring is for the synthetic jobs or synthetic agents, in particular, you can't do a lot of tests with just one agent. You have to install a lot of agents if you want to do more tests, so this is an area for improvement in the solution. Another area for improvement in AppDynamics Browser Real-User Monitoring is that you're only able to see basic metrics in the absence of server or database visibility. For the SaaS version of AppDynamics Browser Real-User Monitoring, my team just downloaded then installed the extension in an application in Azure to see the application on the controller, so if this can be done in the on-premise version of the solution as well, without needing to install the agent on the machine, then it would make AppDynamics Browser Real-User Monitoring better. Currently, the .NET agent consumes the CPU or memory and clients usually raise this issue with my team, so it would be good if the on-premises version doesn't require agent installation on the machine. Another functionality I'd like to see in the next release of AppDynamics Browser Real-User Monitoring is for it to receive updates from the file config without needing to reset IIS because right now when you do a modification in IIS, you have to restart IIS. When you add a service to the agent config, you have to restart IIS. For the product server, it's not possible to reset IIS after you make changes to the config file, so if this could be improved, then it would make AppDynamics Browser Real-User Monitoring a better solution."

"If you have a single URL and all the operations are coming in as part of the header, you will not be able to segregate them for different actions."

"We would like to be able to easily use this solution to monitor our Java script based browsers, which are currently blocked by the security settings."

"The interface and user experience could be better."

"I would like to see support for mobile testing and mobile monitoring."

"AppD is really cool and a unified solution for both APM and APM centric Analytics side. We can show almost all business data within the APM context from the end-user perspetive. But this process is a little bit manual. If they catch and map business journeys based on customer interaction on the browser automatically, it should be really fine."

"They do not have robust documentation."

More AppDynamics Browser Real-User Monitoring cons

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

More New Relic cons

Pricing and Cost Advice

"This price of this product is expensive."

"AppDynamics Browser Real-User Monitoring does have licensing cost associated with it."

"The pricing needs to come down."

"We have two different licensing models for this solution. One of them is the agent based model, which requires payment per agent. The other is an infrastructure based model, where the price is based on the CPU core. For the infrastructure model wholesale level pricing applies. All of the up to date licensing prices for this product are available on the manufacturers website."

"AppDynamics is more expensive than competitors."

"AppDynamics does not usually do monthly payments. They do it on an annual basis, at the very least."

"The solution is less expensive than AppNeta."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The detection piece of it brings us a big return on investment."

"We feel it's a little bit pricey."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Comparatively, the pricing is expensive."

"The pricing and licensing are too high."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

31%

Computer Software Company

22%

Government

Insurance Company

Educational Organization

54%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about AppDynamics Browser Real-User Monitoring?

One noteworthy feature is user journey analysis, which enables tracking user interactions and conversion paths on a website.

What is your experience regarding pricing and costs for AppDynamics Browser Real-User Monitoring?

The pricing falls within the mid-range category. I would rate it between three to five because considering the features provided, it offers value for money. If utilized effectively, the investment ...

What needs improvement with AppDynamics Browser Real-User Monitoring?

In user monitoring, AppDynamics Browser Real-User Monitoring should provide a better user experience. It needs to offer an end-to-end experience, including the internet layer and third-party elemen...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

Sentry vs AppDynamics Browser Real-User Monitoring

Comparisons

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Compared 12% of the time

Dynatrace vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Grafana vs New Relic

Compared 7% of the time

Sentry vs New Relic

Compared 5% of the time

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Product Reports

AppDynamics Browser Real-User Monitoring

Download AppDynamics Browser Real-User Monitoring product report

AppDynamics Browser Real-User Monitoring report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

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AppDynamics

Overview

How do real users experience your browser-based applications? Using browser real-user monitoring follow their journey and optimize their experience with powerful end-to-end performance management that rapidly identifies application issues and relevant business transactions, and dramatically reduces MTTR.

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

AppDynamics Browser Real-User Monitoring vs. New Relic