AppDynamics vs Splunk ITSI (IT Service Intelligence) comparison

AppDynamics and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. AppDynamics is ranked #5 with an average rating of 8.2, while Splunk is ranked #10 with an average rating of 8.2. AppDynamics holds a 5.2% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 89% of AppDynamics users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

AppDynamics

Read 156 AppDynamics reviews

14,012 Views
8,865 Comparison Views

89% willing to recommend

Splunk ITSI (IT Service Int...

Read 49 Splunk ITSI (IT Service Intelligence) reviews

1,751 Views
1,096 Comparison Views

97% willing to recommend

AppDynamics

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

AppDynamics and Splunk ITSI are leading IT monitoring and analytics tools. Based on user reviews, Splunk ITSI provides more comprehensive insights, making it preferred for complex IT environments despite its higher cost.

Features:AppDynamics offers application performance monitoring, end-to-end visibility, and troubleshooting features. Splunk ITSI provides advanced data analytics, real-time dashboards, and deeper insights into IT operations.

Room for Improvement:AppDynamics needs better integration capabilities, more intuitive configuration options, and enhanced scalability. Splunk ITSI can be overwhelming due to its complexity, requires significant expertise to use fully, and demands more streamlined setup processes.

Ease of Deployment and Customer Service:AppDynamics is known for its straightforward deployment and responsive customer support. Splunk ITSI's deployment can be challenging due to its complexity, but users report excellent support from Splunk's team.

Pricing and ROI:AppDynamics is more cost-effective initially with a favorable ROI over time. Splunk ITSI, although more expensive, is considered worth the investment due to its extensive capabilities.

To learn more, read our detailed AppDynamics vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2025).

Buyer's Guide

AppDynamics vs. Splunk ITSI (IT Service Intelligence)

January 2025

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Helped 831,265 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppDynamics

Ranking in Application Performance Monitoring (APM) and Observability

5th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

156

Ranking in other categories

Mobile APM (2nd), Container Monitoring (3rd)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics is 5.2%, down from 6.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mahesh Deshpande

Senior Technology Architect at Infosys

The transition tracing and user experience are good, but performance degrades past 3,000 or so agents

The Kubernetes cluster agent has not yet matured. That's one area that requires a lot of improvement. You have two options for implementing the Kubernetes agent. One is deployed in DocCloud, but you can't download those images from DocCloud for security reasons at most organizations, so this option isn't that useful. The installation for the second option isn't that user-friendly. Transition tracing for the Kubernetes application is challenging. You have to navigate to a new set of user interfaces in AppDynamics, so that's the pain point. There is an icon you need to click on to get a newer user interface.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is used to test customer behavior on a website."

"It is easy to gain visibility into complex environments with AppDynamics. It has the ability to combine operation information of the environment and business information with strong business IQ support."

"It allows us to configure health rules so that we can, based on our own experience, determine when an application is behaving incorrectly."

"The ability to check parameters for microservice applications is most valuable. It is important for me. I can manually create new business transactions for applications and individually monitor business transactions. I can also use a lot of extensions. It has a lot of extensions to monitor other third-party applications, such as NoSQL applications, memory cache applications, Kafka applications, and Couchbase applications. It is very useful. We are also using the end-user monitoring site to follow all end-user activities. It is important for us to check the errors on the customer site."

"The monitoring is similar to Dynatrace."

"Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift."

"Once you get past installation, AppDynamics is highly stable and we get good results."

"Error analysis in the troubleshooting sections go straight to the point."

More AppDynamics pros

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"The most valuable features are the service analyzer and Glass Tables."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"SQL statement monitoring"

"While it is scalable, it could be better."

"Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution."

"The GUI can be overwhelming at first to a novice Dev or Ops support person, and the possible root causes of an issue do not bubble up to the first screen you see."

"I would like them to change their business model for scalability to accommodate growing companies. The business model should be more flexible."

"If it can be able to intelligently provide all the things we need to look at, from a data point of view, that would be very useful."

"I’d like to see better out-of-the-box visual reporting so that we can roll this up to management."

"It needs strengthening in the database tiers."

More AppDynamics cons

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

"The license cost is expensive."

"Splunk ITSI's UI needs to be more interactive and user-friendly."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"It was an intimidating tool for us to jump into at the beginning."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"Quality-of-life features have room for improvement."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"There is a license to use this solution. However, the clients pay for the licenses we are the service provider."

"There were no added costs in addition to the standard licensing fees."

"You are required to purchase licenses whether you use it or not. It is not pay-as-you-use."

"There is a license for the solution and we paid approximately $2,000. There is also an additional cost above the standard license which cost us approximately $3,000."

"For those who appreciate the value and had issues with the visibility of the performance of their applications, then the pricing is good. For somebody who does not need it, it can be pricey, but overall, it is worth the money which it costs."

"This solution is not the cheapest but it works well. You will end up doing more work with a cheaper solution than if you just spent the extra money on a better solution like this one."

"Because it is priced per JVM, the price can increase pretty fast, into the millions. We have had challenges because we had to justify the price to our clients, as well, when we are putting in certain tools."

"The cost is prohibitive."

More AppDynamics pricing and cost advice

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk ITSI is expensive compared to other tools."

"Splunk ITSI is expensive."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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831,265 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

50%

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

13%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit

Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...

See all answers

What do you like most about AppDynamics?

The solution saves time and cost.

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

Comparisons

Dynatrace vs AppDynamics

Compared 19% of the time

Datadog vs AppDynamics

Compared 10% of the time

Splunk Enterprise Security vs AppDynamics

Compared 9% of the time

New Relic vs AppDynamics

Compared 7% of the time

Elastic Observability vs AppDynamics

Compared 6% of the time

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ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 19% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 14% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

Splunk APM vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Splunk Enterprise Security vs Splunk ITSI (IT Service Intelligence)

Compared 3% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

AppDynamics

January 2025

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Buyer's Guide

Splunk ITSI (IT Service Intelligence)

October 2024

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

AppD, AppDynamics APM

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AppDynamics

Splunk

Overview

AppDynamics is a comprehensive tool used for monitoring application performance, identifying user issues, analyzing traffic, managing infrastructure, and performance testing. It supports environments like Kubernetes, WebLogic, and Azure, and is crucial for industries such as banking, telecommunications, and financial services.

AppDynamics offers a robust solution for application performance monitoring, enabling deep diagnostics, transaction tracing, and root cause analysis. Users benefit from its real-time monitoring and comprehensive analytics capabilities. It's designed for ease of implementation and scalability, featuring intuitive dashboards that streamline infrastructure optimization and enhance user experience. AppDynamics supports extensive third-party extensions and provides proactive monitoring and alerting to ensure optimal system health. It assists in troubleshooting, database monitoring, and setting custom alerts to address Java applications and performance challenges efficiently.

What are the most important features of AppDynamics?

Application Performance Monitoring: Real-time insights into application health and performance
Business Transaction Capturing: Detailed tracking of business transactions across the application
Memory Monitoring: Monitoring memory usage to optimize application performance
Analytics: Advanced analytics to understand application and user behavior
Customizable Dashboards: Intuitive dashboards for better visualization and decision-making
Proactive Monitoring and Alerting: Immediate alerts and monitoring to prevent issues before they affect users
Integration Capabilities: Integration with third-party tools to extend functionality
Root Cause Analysis: Deep diagnostics to pinpoint and fix issues promptly
Transaction Mapping: Mapping transactions to understand and improve user journeys
Error Detection: Identifying and diagnosing errors to maintain application stability

What benefits or ROI should users look for in reviews?

Ease of Implementation: Simple deployment process
Scalability: Ability to grow with the organization's needs
Time Savings: Reducing time spent on troubleshooting and issue resolution
Enhanced User Experience: Improving application performance for better user satisfaction
Cost Efficiency: Balancing functionality with cost to deliver value

AppDynamics is widely adopted in banking, telecommunications, and financial services to ensure optimal user experience and system health. Its capabilities support these industries in maintaining robust, efficient, and reliable applications. The tool is instrumental in troubleshooting, performance optimization, and providing a seamless user experience.

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

AppDynamics vs. Splunk ITSI (IT Service Intelligence)

January 2025

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