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ArcSight Enterprise Security Manager (ESM) vs CrowdStrike Falcon comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.9
ArcSight ESM can offer high ROI through threat detection, compliance, audits, and brand protection despite its costs and implementation challenges.
Sentiment score
7.5
CrowdStrike Falcon improves ROI by cutting costs and increasing productivity through efficient threat management and strong security measures.
 

Customer Service

Sentiment score
5.7
ArcSight ESM customer service is mixed, with efficient initial responses but inconsistent, often slow technical support causing dissatisfaction.
Sentiment score
7.1
Customers generally praise CrowdStrike Falcon's responsive, knowledgeable support, despite occasional slow responses and limited expertise concerns.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
 

Scalability Issues

Sentiment score
7.1
ArcSight ESM offers scalability and cloud support but faces high costs and EPS licensing challenges for growing event volumes.
Sentiment score
7.9
CrowdStrike Falcon excels in scalable, seamless deployment across various organizations, with flexible licensing and minimal disruption during expansion.
It lacks some capabilities compared to other tools available in the market.
It has adequate coverage and is easy to deploy.
When it comes to scalability, it is entirely based on premium models according to demand.
 

Stability Issues

Sentiment score
7.1
ArcSight ESM is stable with configuration efforts, though deployment challenges and occasional issues arise under high-load conditions.
Sentiment score
8.2
CrowdStrike Falcon offers stable, reliable performance with minor update issues and high user satisfaction ratings for protection.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
We are following N-1 versions across our environment, which is stable.
I have never seen instability in the CrowdStrike tool.
 

Room For Improvement

ArcSight ESM needs interface updates, better integration, improved performance, reporting, scaling, error handling, and enhanced technical support.
Users desire improved dashboard functionality, integration, machine learning, and interface enhancements with cost-effective options for better threat management.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
 

Setup Cost

ArcSight ESM is costly but justifiable, with pricing based on EPS, scalable features, and possible bulk discounts.
CrowdStrike Falcon is pricier than competitors but valued for strong security, flexible features, and excellent support.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
 

Valuable Features

ArcSight ESM offers seamless integration, scalability, customizable features, real-time monitoring, and extensive analytics for effective threat detection and response.
CrowdStrike Falcon excels with real-time threat detection, cloud-native flexibility, and seamless integration, enhancing endpoint security and management.
The ability to interpret data is highly valued.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The moment the user clicked on the file, it was quarantined thanks to CrowdStrike.
The machine learning behavior for anomaly detection is a valuable feature.
 

Categories and Ranking

ArcSight Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
19th
Average Rating
7.8
Reviews Sentiment
7.5
Number of Reviews
97
Ranking in other categories
No ranking in other categories
CrowdStrike Falcon
Ranking in Security Information and Event Management (SIEM)
6th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
126
Ranking in other categories
Endpoint Protection Platform (EPP) (2nd), Threat Intelligence Platforms (2nd), Endpoint Detection and Response (EDR) (1st), Extended Detection and Response (XDR) (1st), Attack Surface Management (ASM) (1st), Identity Threat Detection and Response (ITDR) (3rd), AI-Powered Cybersecurity Platforms (1st), Continuous Threat Exposure Management (CTEM) (2nd)
 

Mindshare comparison

As of April 2025, in the Security Information and Event Management (SIEM) category, the mindshare of ArcSight Enterprise Security Manager (ESM) is 1.1%, down from 1.6% compared to the previous year. The mindshare of CrowdStrike Falcon is 4.7%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Ramnesh  Dubey - PeerSpot reviewer
Allows for monitoring logs according to industry standards within ESM but has a total capacity capped at 12 TB, limiting real-time data retention periods
The first limitation is with the ArcSight Data Storage Manager (ADSM). ArcSight's total capacity is currently capped at 12 TB. This becomes an issue if a customer needs a longer real-time data retention period, such as exceeding 90 days or reaching a year or even ten months. Increasing the disk space beyond 12 TB is not currently possible. So, increasing the storage capacity is one area for improvement. Additionally, the real-time data retention is limited due to the 12 TB restriction. Depending on the Events Per Second (EPS) you receive, you might only be able to retain data for seven to ten days. Overall, the 12 TB limit is the main issue we face in terms of maximizing real-time data storage. Moreover, there are a few improvements I would like to see in future releases. My main suggestion for ArcSight is to simplify the deployment process. Currently, the installation process is quite complex. There are various components involved, including transformations, multiple installations, and containerization for various components. Ideally, I'd recommend that ArcSight allow the entire installation, including the ESM and database, to be completed within a single unified setup process for a streamlined experience. Additionally, having readily available and well-organized documentation for the step-by-step installation process would be incredibly helpful. I would also like to see better support.
Chintan-Vyas - PeerSpot reviewer
Easy to set up with good behavior-based analysis but needs a single-click recovery option
Most organizations are currently looking for a scheduled scan to meet their compliance needs. Other players like Symantec and Trend Micro, FireEye, et cetera, are still providing the signature-based regular scheduled scans also, which is not available in CrowdStrike. That is one parameter that we feel should be there in CrowdStrike. CrowdStrike is only working on the dynamic or the files under execution. CrowdStrike is not scanning the static files. The product could be more accurate in terms of performance. We'd like to have a single-click recovery option. With some machines getting corrupted by malware, we need an easy way to start with a blank slate if things happen. That one feature should be there in the EDR.
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Comparison Review

VS
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
15%
Manufacturing Company
10%
Government
8%
Computer Software Company
15%
Financial Services Firm
10%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What do you like most about ArcSight Enterprise Security Manager (ESM)?
We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions that are very scalable, secure, and user-friendly. Cortex XDR by Palo Alto offers ...
How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
How does Microsoft Defender for Endpoint compare with Crowdstrike Falcon?
The CrowdStrike solution delivers a lot of information about incidents. It has a very light sensor that will never push your machine hardware to "test", you don't have the usual "scan now" feature ...
 

Also Known As

Micro Focus ArcSight, HPE ArcSight, ArcSight
CrowdStrike Falcon, CrowdStrike Falcon XDR, CrowdStrike Falcon Threat Intelligence, CrowdStrike Identity Protection, CrowdStrike Falcon Surface
 

Overview

 

Sample Customers

Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Information Not Available
Find out what your peers are saying about ArcSight Enterprise Security Manager (ESM) vs. CrowdStrike Falcon and other solutions. Updated: April 2025.
848,396 professionals have used our research since 2012.