ArcSight Logger vs Dynatrace comparison

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ArcSight Logger

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ArcSight Logger and Dynatrace compete in the IT operations management category. Dynatrace often has the upper hand with its advanced feature set that justifies its higher cost over ArcSight Logger.

Features: ArcSight Logger offers robust log management, key security event monitoring, and attractive affordability for users prioritizing cost-efficiency. Dynatrace boasts application performance monitoring, AI-driven problem detection, and insightful analytics, appealing to those seeking comprehensive solutions despite higher pricing.

Room for Improvement: ArcSight Logger could improve its intuitive search functionality, integration options, and user interface. Dynatrace users wish for enhanced customization capabilities, a simplified configuration process, and reduced complexity during initial setup.

Ease of Deployment and Customer Service: ArcSight Logger features a straightforward deployment process but needs better customer service responsiveness. Dynatrace provides robust support, easing deployment challenges, although initial complexity can be a hurdle.

Pricing and ROI: ArcSight Logger is appealing with lower setup costs, ideal for budget-conscious users. Dynatrace offers substantial returns with advanced monitoring capabilities, considered worth its higher initial cost for long-term value and comprehensive solutions.

To learn more, read our detailed ArcSight Logger vs. Dynatrace Report (Updated: December 2024).

ArcSight Logger vs. Dynatrace

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Categories and Ranking

ArcSight Logger

Ranking in Log Management

28th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Dynatrace

Ranking in Log Management

4th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

344

Ranking in other categories

Application Performance Monitoring (APM) and Observability (2nd), Mobile APM (1st), Container Monitoring (2nd), AIOps (2nd)

Mindshare comparison

As of December 2024, in the Log Management category, the mindshare of ArcSight Logger is 0.9%, down from 1.4% compared to the previous year. The mindshare of Dynatrace is 5.6%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Log Management

Featured Reviews

Geraldo Freitas

Analista de TI - suporte a redes e segurança at Tribunal de Contas da União

Enhances our security incident investigation but not good for correlation

Investigation is good when you know what you want to search for in Logger. The most difficult part is parsing the logs and configuring the parsers. For investigation, it's good. For correlation, it's not good. We use Sentinel, and Sentinel has pre-built use cases that are much easier to configure. So, it enhances our security incident investigation. We have inbound integration, but configuring the parsers is sometimes very difficult. We only have two use cases where we have a correlation set up. We send the information to Check Point to block IP addresses when we see a lot of blocks from the same source. We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist. So, it offers the ease of integration.

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Sathis-Kumar

Senior Manager at Bank of America

The single-agent format is easy to use and accurately captures issues

We are currently migrating from AppDynamics to the solution. AppDynamics is moving toward a fast model and has a few issues with vendor support. It also requires multiple agents for each function. For example, a Java-related APM requires the installation of another agent. The solution is a bit higher priced than AppDynamics but is more user friendly and only requires one agent, so our application teams prefer it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the level of detail that you can see about certain events, even when they do not come up in the console."

"The solution provides information about the risk factors."

"We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist."

"It's a brilliant log collection tool, and it can handle hundreds of thousands of servers in a single shot to ingest the data."

"In terms of ArcSight Logger's most valuable feature, it is their scalability. ArcSight's real advantage is its scalability because they have two layers, including the logger layer."

"The ability to customize the solution in great detail is its most valuable features. We can customize the use cases and also have the ability to do scripting. We can personalize our dashboard as well. The scalability the solution offers is quite impressive."

"We check a lot of logs in ArcSight Logger because we're running a massive database platform."

"The most valuable feature is the search capability, which is simple to use."

More ArcSight Logger pros

"Finally, we have 100% visibility on website performance, including third-party sources."

"Dynatrace has allowed us to pinpoint quickly any pain points our clients experience with our applications and respond accordingly."

"The initial setup was straightforward."

"Whether it is the server, database, network, or application, Dynatrace provides a consistent unambiguous view of performance."

"Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."

"Dynatrace makes it so much easier to proactively solve problems before they become big headaches, and easily pinpoint the root cause of an issue."

"No other provider gives us log ingestion, Kubernetes/Docker monitoring, and application monitoring for NodeJS."

"We have configured the alerting so the error or the incident will go to the respective team. Then, the team can contact the user once they see that they have an issue and ask if they can them resolve the issue."

More Dynatrace pros

Cons

"ArcSight has been sold two or three times, and the quality has decreased."

"The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved."

"I would rate the technical support only 5 out of 10. The technical support is not satisfactory."

"It is really difficult to work in ArcSight Logger, as it is very slow."

"Using the ArcSight Logger dashboard is not particularly intuitive or efficient, so it is important to be trained in its use."

"The next release should have AI capabilities."

"The product's connectors should work better and the user manuals need an update."

"I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this."

More ArcSight Logger cons

"One of the new features is "impacted users." I would like to see a rate of impacted users. For example, how long has the problem been going on: 100 users in five minutes. Does that mean that in 3 hours if we don't get this solved, we're impacting x number of people? Understanding the rate at which the problem is impacting people would be a cool feature."

"Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing."

"Documentation is slightly in error as far as directory set ups and guidance. We came to our own solution for distributing the disk loads."

"To improve in Dynatrace the log analytics, this is the first thing that has to be enabled."

"Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product."

"The thread traceability is something that needs improvement."

"Bring the interface to the same level as OneAgent."

"It is necessary to improve the integration with the product, Oracle Siebel."

More Dynatrace cons

Pricing and Cost Advice

"I would rate the product a seven out of ten since it's an enterprise product."

"The pricing is quite harsh."

"ArcSight Logger is very expensive compared to their competitors, but when we talk to the customer and explain what the features are and how we can scale, they understand. Still, ArcSight is more expensive than the competition."

"Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."

"It's not cheap at all as it's a big product and has been in the market for quite some time now."

"I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."

"We have a lifetime license, so we don't pay a monthly fee."

"ArcSight is an expensive solution."

"We asked for a three-year license, and the price was quite good."

"I have not been able to observe more than 1% overhead, despite Dynatrace saying that it can be slightly higher in some situations."

"Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly."

"We found an issue within the first week of ownership that has been costing us more than the entire license cost."

"It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."

"The product is pricey, but it is feature-rich, which is why we probably haven't looked away from it."

"The setup costs for Dynatrace are low, however licensing costs are high."

"Its license is a bit expensive. We renew it yearly."

More Dynatrace pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Log Management solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

15%

Government

10%

Manufacturing Company

Educational Organization

34%

Financial Services Firm

17%

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ArcSight Logger?

We have a trigger. So, Logger automatically blocks these IP addresses. We could have Logger put them on a blacklist.

What is your experience regarding pricing and costs for ArcSight Logger?

The pricing isn't the problem. We have a lifetime license, so we don't pay a monthly fee.

What needs improvement with ArcSight Logger?

The solution has room for improvement. We're currently upgrading to the newer version, where they have something like Kafka, a hub for all solutions feeding information into Logger. However, I thin...

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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Compared 13% of the time

Azure Monitor vs Dynatrace

Compared 8% of the time

New Relic vs Dynatrace

Compared 7% of the time

AppDynamics vs Dynatrace

Compared 7% of the time

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Compared 6% of the time

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Product Reports

ArcSight Logger

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Also Known As

Micro Focus Arcsight Logger, HPE Arcsight Logger

No data available

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OpenText

Overview

HPE ArcSight Data Platform (ADP) offers a future-ready data solution that enriches data in real time and supports open standards for better threat detection. Using security data connectors, ADP collects data and enriches it in real-time to give analysts organized information that can be acted upon instantly.

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.
OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.
PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.
Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.
Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.
Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.
Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.
Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

Sample Customers

China Merchants Bank, Bank AlJazira, Banca Intesa

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

ArcSight Logger vs. Dynatrace