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ArcSight Logger pros and cons

Vendor: OpenText
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ESM use cases are highly valuable, enabling big data collection within companies.
ArcSight Logger excels in event detail visualization, even when events do not appear in the console.
Customizability and the ability to create personalized dashboards are standout features.
The search capability is straightforward, aiding in efficient operations.
ArcSight Logger is scalable, robust, and effectively handles massive log collections.

CONS

ArcSight Logger indexing and search functions are reportedly slow, and its performance could benefit from enhancements.
The integration features, including network analysis and readiness of connectors for various applications, need improvement.
The complexity of maintenance and the requirement for dedicated technical knowledge make ArcSight Logger challenging to manage.
ArcSight Logger is considered expensive, prompting dissatisfaction regarding its cost.
ArcSight Logger lacks essential features for user or customer behavior analysis, leading some to migrate to other platforms like Splunk.
 

ArcSight Logger Pros review quotes

it_user915744 - PeerSpot reviewer
Vulnerability Assessor at Telenor Common Operation
Mar 12, 2019
The ESM use cases are the most valuable. It enables us to use the big data collection inside our company. We are able to create use cases for whatever it suits and I find that the most interesting part of any SIEM solution.
AR
Technical Consultant at a tech services company with 11-50 employees
Aug 11, 2019
In our country we are a little bit private in terms of solutions, so we are just starting to use the basic data capture. Now some users can start to use additional features that come with Micro Focus ArcSight like user behavior analytics for investigating.
it_user1052814 - PeerSpot reviewer
SOC Analyst at a tech services company with 11-50 employees
Aug 18, 2019
The most valuable feature is the level of detail that you can see about certain events, even when they do not come up in the console.
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,481 professionals have used our research since 2012.
HF
CISO at a financial services firm with 1,001-5,000 employees
Sep 16, 2019
The ability to customize the solution in great detail is its most valuable features. We can customize the use cases and also have the ability to do scripting. We can personalize our dashboard as well. The scalability the solution offers is quite impressive.
it_user955071 - PeerSpot reviewer
Works at a government with 201-500 employees
Sep 25, 2019
We haven't had any crashes or bugs. It is stable.
Hassan Moussafir - PeerSpot reviewer
Information Security Senior Expert at Wafaassurance
Jan 27, 2020
It's an efficient solution.
it_user1279680 - PeerSpot reviewer
Senior Security Analyst at a government with 201-500 employees
Feb 9, 2020
The most valuable feature is the search capability, which is simple to use.
it_user1141698 - PeerSpot reviewer
Team Lead at a tech services company with 51-200 employees
Feb 21, 2020
In terms of ArcSight Logger's most valuable feature, it is their scalability. ArcSight's real advantage is its scalability because they have two layers, including the logger layer.
reviewer1290066 - PeerSpot reviewer
Founder & CEO at a security firm with 10,001+ employees
Feb 17, 2020
It's a robust, mature product and you can do some really complex operations and analytics.
reviewer1481982 - PeerSpot reviewer
Senior Information Security Analyst – GRC at a transportation company with 1,001-5,000 employees
Feb 18, 2021
ArcSight provides the basic information that we want.
 

ArcSight Logger Cons review quotes

it_user915744 - PeerSpot reviewer
Vulnerability Assessor at Telenor Common Operation
Mar 12, 2019
The speed of Logger indexing and searching for certain bugs for some queries that we provide could be improved. It can handle a huge number of logs but it can be improved.
AR
Technical Consultant at a tech services company with 11-50 employees
Aug 11, 2019
I think the ArcSight team should try to simplify legacy products for the customers, because that product is not easy to use or to work with. It needs more more competency or appeal to use. We hope Micro Focus is trying to resolve this.
it_user1052814 - PeerSpot reviewer
SOC Analyst at a tech services company with 11-50 employees
Aug 18, 2019
I would like to see better scheduling in the next release of this solution.
Learn what your peers think about ArcSight Logger. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,481 professionals have used our research since 2012.
HF
CISO at a financial services firm with 1,001-5,000 employees
Sep 16, 2019
The solution should make it possible to integrate network analysis features.
it_user955071 - PeerSpot reviewer
Works at a government with 201-500 employees
Sep 25, 2019
In the next release, I want to see more intelligence.
Hassan Moussafir - PeerSpot reviewer
Information Security Senior Expert at Wafaassurance
Jan 27, 2020
The console in older versions is not user-friendly.
it_user1279680 - PeerSpot reviewer
Senior Security Analyst at a government with 201-500 employees
Feb 9, 2020
We have had problems with archiving.
it_user1141698 - PeerSpot reviewer
Team Lead at a tech services company with 51-200 employees
Feb 21, 2020
I would rate the technical support only 5 out of 10. The technical support is not satisfactory.
reviewer1290066 - PeerSpot reviewer
Founder & CEO at a security firm with 10,001+ employees
Feb 17, 2020
You have limited reporting capabilities and I wouldn't choose ArcSight Logger for this purpose.
reviewer1481982 - PeerSpot reviewer
Senior Information Security Analyst – GRC at a transportation company with 1,001-5,000 employees
Feb 18, 2021
The integration with other systems could be improved.