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Arctic Wolf Managed Detection and Response vs Cortex XSIAM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Room For Improvement

No sentiment score available
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Sentiment score
5.5
Cortex XSIAM needs better integration, performance, developer-friendliness, and AI-enhanced security solutions despite satisfactory current features.
Cortex could improve the detection and online resolution of security vulnerabilities.
 

Scalability Issues

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No sentiment score available
Sentiment score
8.5
Cortex XSIAM is highly scalable in the cloud, supporting enterprises efficiently and earning high user ratings for scalability.
 

Valuable Features

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Sentiment score
8.8
Cortex XSIAM provides advanced threat detection, integration, and user-friendly features, enhancing security management for Palo Alto users.
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
 

Stability Issues

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Sentiment score
9.1
Cortex XSIAM is highly stable and reliable, with minimal downtime, swift issue resolution, and easy installation.
 

Customer Service

No sentiment score available
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Sentiment score
7.3
Cortex XSIAM's customer service is mixed, with some users praising effectiveness and others experiencing delays and escalation needs.
 

Setup Cost

No sentiment score available
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Sentiment score
4.0
Cortex XSIAM pricing is competitive, considered reasonable yet costly with add-ons, offering value but varies on affordability.
The first impression is that XSIAM would be more expensive than others we tried.
 

Categories and Ranking

Binary Defense MDR
Sponsored
Average Rating
9.2
Number of Reviews
16
Ranking in other categories
Managed Detection and Response (MDR) (7th)
Arctic Wolf Managed Detecti...
Average Rating
9.2
Reviews Sentiment
10.0
Number of Reviews
19
Ranking in other categories
SOC as a Service (1st), Managed Detection and Response (MDR) (2nd)
Cortex XSIAM
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
8
Ranking in other categories
Security Information and Event Management (SIEM) (29th), Identity Threat Detection and Response (ITDR) (10th)
 

Mindshare comparison

Managed Detection and Response (MDR)
Security Information and Event Management (SIEM)
 

Featured Reviews

Rich Ullom - PeerSpot reviewer
Worth the money, fantastic communication, and fast service with an average response time of about four minutes on an alert
This is my third SOC. I have never had anybody react as well. So, it's hard for me to provide something that they could do better because I'm really happy with them. I just signed another three-year contract with them. I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine. Consistent staffing is the only challenge they have because when you're hiring level-one analysts, you go through them pretty quickly. You'll probably hire them at 50K or 55K, and after they do it for a year, they find out they can make 85K somewhere else, and they bounce. So, their turnover is a little high, but that's it.
Jared Kruger - PeerSpot reviewer
Particularly valuable for smaller and mid-sized businesses without a dedicated cybersecurity team
The scalability of this solution is great. It offers user-based licensing, so if there is an increase in the number of IT users, it can easily scale accordingly. In contrast to other solutions that base pricing on data ingestion, which can be challenging as data grows, user count tends to be more predictable, making this model highly scalable. Arctic Wolf is flexible and works with clients to ensure smooth scaling. Our clients for this solution come from a range of business sizes, primarily focusing on small and medium-sized enterprises. We generally don't cater to large enterprises, but instead, our clients typically fall within the medium-sized category, with user counts ranging from 50 to around 3,000.
Forrest Stevens - PeerSpot reviewer
A robust security operation that ensures achieving automation, stability, and scalability
There is room for improvement in some areas, and I would highlight three key aspects. Firstly, the Attack Surface Management (ASM) module could benefit from more contextual depth. Currently, it tends to provide a broad overview without enriched context, and there's room for enhancement in this regard. Secondly, further integration capabilities with various other software products that can seamlessly tie into Cortex XSIAM would be advantageous. This would enhance its versatility and interoperability within a broader ecosystem. Regarding performance, there's potential for optimization. When multiple tabs are open in Cortex XSIAM, it can experience slowdowns, leading to longer load times for web pages. It's worth noting that this isn't a severe issue, and it doesn't entail waiting for extended periods, but there is room for improvement in terms of performance optimization.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Healthcare Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
15%
Manufacturing Company
11%
Government
7%
Financial Services Firm
6%
Computer Software Company
13%
Manufacturing Company
11%
Financial Services Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Binary Defense MDR?
The most valuable feature is reviewing tickets and the notes added by technicians.
What is your experience regarding pricing and costs for Binary Defense MDR?
The pricing is very competitive; it's on par with or below others. For those sensitive to pricing, I'd advise that th...
What needs improvement with Binary Defense MDR?
Sometimes, something may not install right; however, whenever we have challenges, they are very solution-oriented and...
What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What needs improvement with Arctic Wolf Managed Detection and Response?
I have heard that the tool doesn't go right to the endpoints. With CrowdStrike, I don't think that it is a bad thing ...
What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
We do not deal with licensing. Only the accounts team handles that information.
What needs improvement with Cortex XSIAM?
I am not sure if any improvements are needed right now. The current features are satisfactory, and new features are i...
 

Also Known As

Binary Defense Vision, Binary Defense Managed Detection and Response, Binary Defense Managed Detection & Response
Arctic Wolf AWN CyberSOC
No data available
 

Overview

 

Sample Customers

Securitas USA, Black Hills Energy, Lincoln Electric,The J.M. Smuckers Company, New York Community Bank, State of Connecticut, NCR
Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
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Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR). Updated: November 2024.
816,406 professionals have used our research since 2012.