Atera vs Ivanti Neurons Patch for Intune comparison

Atera and Ivanti are both solutions in the Patch Management category. Atera is ranked #11 with an average rating of 9.0, while Ivanti is ranked #13 with an average rating of 7.3. Atera holds a 3.6% mindshare in PM, compared to Ivanti’s 1.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Ivanti users who would recommend it.

Atera

Read 15 Atera reviews

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917 Comparison Views

93% willing to recommend

Ivanti Neurons Patch for In...

Read 11 Ivanti Neurons Patch for Intune reviews

1,163 Views
626 Comparison Views

100% willing to recommend

Atera

Ivanti Neurons Patch for In...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 16, 2024

Ivanti Neurons Patch for Intune and Atera are both prominent patch management solutions, but they cater to slightly different needs. Based on the feature set and user feedback, Atera seems to have the upper hand due to its comprehensive IT management suite.

Features: Ivanti Neurons Patch for Intune provides integrative patching capabilities within Microsoft Intune's environment, supporting various third-party applications essential for security compliance. Atera offers a diverse set of features, including remote monitoring, automation, and ticketing systems aside from patching capabilities. Users appreciate Atera for its comprehensive IT management suite, whereas Ivanti is praised for its integration with existing Microsoft tools.

Room for Improvement: Users suggest that Ivanti Neurons Patch for Intune could enhance its reporting capabilities and improve patch deployment accuracy. Atera users often mention the need for better customization in automation scripts and a more intuitive alert system. Atera's more diverse user requests indicate a broader usage scope and expectations.

Ease of Deployment and Customer Service: Ivanti Neurons Patch for Intune benefits from seamless integration with Microsoft Intune, facilitating straightforward deployment for environments already utilizing Microsoft solutions. Customer service is reported as responsive and knowledgeable. Atera is praised for its ease of setup and the flexibility of its cloud-based model, allowing quick deployment across varied IT infrastructures. Atera's customer service is highlighted for its 24/7 availability but sometimes lagging in resolution times.

Pricing and ROI: Ivanti Neurons Patch for Intune is noted for its cost-effectiveness if already using other Microsoft services, offering significant ROI through its integrated approach. Atera's pricing is generally perceived as higher but justified by its extensive feature set, which may lead to a higher ROI for businesses seeking an all-in-one IT management solution. Users show satisfaction with the value provided by both products relative to their respective costs.

To learn more, read our detailed Atera vs. Ivanti Neurons Patch for Intune Report (Updated: April 2025).

Buyer's Guide

Atera vs. Ivanti Neurons Patch for Intune

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (4th)

Ivanti Neurons Patch for In...

Ranking in Patch Management

13th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Patch Management category, the mindshare of Atera is 3.6%, down from 6.0% compared to the previous year. The mindshare of Ivanti Neurons Patch for Intune is 1.5%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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DddGgggg

Information Technology System Engineer at DRÄXLMAIER Group

Allows us to set maintenance windows and deliver patches

We can set a maintenance window and push the patch. I prefer writing scripts, doing software deployment, pushing it, and distributing applications in servers for the corner of the whole location. We download patches from Ivanti, and it collaborates with more than 700 products. For third-party applications, we download the patches, set a role in our environment, and push it using the maintenance window time and activation date. For software deployment, we receive the service request to install and prepare scripts and then push it in many locations according and relevant to the service request for each location. The group or collection devices are affected by the policy.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"It is reliable, and when it is working, it works without issues."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

More Atera pros

"Ivanti Patch's most valuable features are the patch module and the package distribution."

"The most valuable features are device management and support for upgrading applications."

"The solution is a good product and I have heard that the interface is more friendly than that of Windows."

"The technical support from Ivanti is good."

"I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually."

"We use the solution for security patching of Windows devices."

"I like the product's Peer to Peer patching feature."

"It is very easy to use, as well as extremely efficient and accurate."

More Ivanti Neurons Patch for Intune pros

Cons

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"There should be enhancements in network monitoring capabilities beyond just physical devices like computers and servers. It would be beneficial to include better tools for monitoring networking infrastructure such as routers. Additionally, while Atera excels in ticket management, I believe there's room for improvement in user authentication and security features, especially when accessing and managing remote equipment. These updates would contribute to a more robust and secure user experience overall. Atera should include a monitoring tool integrated with Azure or similar cloud platforms. It would be beneficial to have capabilities for monitoring network growth and automatically generating statistics based on system stability and performance metrics. This feature would help us better manage and optimize our equipment and network resources, especially for strategic customer planning and resource allocation."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"Customization could be improved."

More Atera cons

"The reports have to show the compliance level of the patching, which Ivanti does not provide."

"Ivanti Patch could be improved with better integration with other cloud solutions."

"There are times when there is an update that causes some issues. These issues should be sorted out before the release."

"In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite confusing."

"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."

"Ivanti Neurons Patch for Intune needs to improve stability. We had issues with patching."

"It's a difficult configuration because you need to install many servers in a location, and you have to install the primary server in the main location."

"Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti."

More Ivanti Neurons Patch for Intune cons

Pricing and Cost Advice

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Atera happened to have the best pricing model."

"The price is reasonable for what we require."

"The solution cost approximately $200 Canadian per month."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"Pricing is my favorite part of it. It was per user, not per client."

More Atera pricing and cost advice

"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."

"The solution is expensive compared to other products."

"The solution is affordable."

"The license can get expensive if you have a lot of nodes."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Retailer

Educational Organization

Computer Software Company

18%

Government

14%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about Ivanti Patch for Windows?

We use the solution for security patching of Windows devices.

See all answers

What needs improvement with Ivanti Patch for Windows?

In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite ...

See all answers

What advice do you have for others considering Ivanti Patch for Windows?

The only downside I found regarding technical support was the time zone difference. Since we are two hours behind, we occasionally had to wait until the next morning for assistance. I would rate th...

See all answers

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Product Reports

Buyer's Guide

Atera

April 2025

Download Atera product report

Buyer's Guide

Patch Management

March 2025

Download Ivanti Neurons Patch for Intune product report

Also Known As

No data available

Ivanti Patch for Windows, Patch for Windows, Shavlik Patch for Windows

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Better protect against threats that stem from vulnerabilities in third-party applications.

Improve protection against threats that stem from vulnerabilities in third-party applications by extending Intune with risk-based third-party patch publishing – without any additional infrastructure.

Ivanti

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Presbyterian Church

Buyer's Guide

Atera vs. Ivanti Neurons Patch for Intune

April 2025

Free Report: Atera vs. Ivanti Neurons Patch for Intune

Find out what your peers are saying about Atera vs. Ivanti Neurons Patch for Intune and other solutions. Updated: April 2025.

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